Panasonic S-series Voice Processing System Technicians Guide

							CALL LOG 
Field name Description 
^ Port The voice messaging system port answering this call 
Date Date of call in yylmmldd format 
Time 
Length of call 
Origill Time of call in hh:mm:ss format 
Duration of call in seconds 
Origin of talk 
A-Answered incoming call/Collision 
C-Continued (call restarted) 
D-Dialed out 
Type of call How call originated: 
Owner-Call from a subscriber 
Msgbox-Call for a message box 
Public-Public call 
Xfer op-Transfer to operator 
Xfer id-Operator ID transfer 
Bad ID-Caller entered an invalid ID 
Bad SC-Subscriber entered an invalid security code 
Restart-Voice messaging system restarted 
Shutdown-Voice messaging system stopped 
--Voice messaging system placed a call but did 
not contact anyone, or dialed out to light a message waiting 
lamp 
FAILURE-System failure occurred; failure codes in follow- 
ing format: (Mn-c) (Et-s) (Dd). Contact Active Voice Techni- 
cal Support. 
134 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							CALL LOG 
Field name Description 
Status of call Busy-Dial-out reached a busy tone 
Complete-Call completed successfully 
Transfer-Caller transferred successfully 
Locked-Caller ID locked out 
No answer-Dial-out resulted in no answer 
No connect-Dial-out resulted in no connection 
Intercept-Dial-out resulted in intercept tone 
No ID-Dial-out resulted in answer but no ID 
No msg-Outside caller hung up 
Error-Error during call, or +#c?ic pressed 
Bad ID-Caller entered an invalid ID 
Bad SC-Subscriber entered an invalid security code 
System ID ID of caller (blank if unidentified caller) 
Name of caller (blank if unidentified caller or if transferred to 
operator)  Name 
CREATING SYSTEM REPORTS 135  
						

							The Subscriber report lists each subscriber 
Tip This report can be helpful in trouble- 
g;‘. 
and shows: shooting a shortage of message space. . 
l The number of new and old messages. 
l The total recording time of those 
messages. 
l Each subscriber’s personal ID. 
l Each subscriber’s extension ID. 
l Whether call transfer is turned on. 
l Where calls are transferred. 
SUBSCRIB.RPT 
SUBSCRIBER REPORT CREATED 3/03/98 AT 10:59AH 
Nessages Last 
NAIIE Pers ID 
Neu Total Contact 
Ext Transfer 
--- ~ --- -- -- 
BEAR, COLORFIDO CDLO- 2=0:01 
3=0:02 3/03/98 142 
Y->x 
BRONSON, DENISE 9DEN 3=0:03 8=0:04 3/03/98 
136 Y->x 
DONALDSON, RAY 9RAY l=O:Ol 3=0:1X? 3/03/98 
134 Y->x 
DUCKWORTH, 
DhN DUCK 210 :oz 4=0:04 3/03/98 137 Y->x 
FULLER, ROGER 9ROG l=O:Ol 
2=0 :OZ 3/03/98 
138 Y->x 
NGUYEN, BRENDA VBREN 1=0:01 
3=0:04 3/03/98 
139 Y->x 
sInnow, SANDY ShNDY l=O:Ol 
2=0 :O.? 3/03/98 
140 Y->x 
IJHISTLE, PENNY VPEN l=O:Ol 
6=0:08 3/03/98 
141 
Y->x 
136 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Changing system 
options 
As a technician, you can change the default 
System Options Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 
system options to control how the voice messag- 
ing system works with the telephone system. 
Call Progress Options Worksheet . . . . . . . . . . . . . . . . . . . . 154 
Record your option settings at installation on the 
System Options Worksheet. Give a copy of this 
System options by option number . . . . . . . . . . . . . . . . . . 160 
worksheet to the system manager during the 
training session. The System Options Worksheet 
also provides valid ranges and suggested values 
for the options where applicable. If you need to 
change any of the Call Progress Options settings, 
record your settings on the Call Progress Options 
Worksheet. A list of system options by option 
number is also included as a reference guide. 
CHANGING SYSTEM OPTIONS 137  
						

							Use this worksheet to record system option 
settings at installation. 
Option name Description 
Adjustment for automatic Loudness of recording playback. 
gain control 
Archive time for Operator Number of days an Operator mailbox message is saved if 
mailbox messages _ the operator archives it. 
hzhive time for sub- Number of days a subscriber message is saved if the . 
scriber messages subscriber archives it. 
Busy recall Sequence the voice messaging system dials to return to 
the external caller if an extension is busy. 
Call analysis delay Length of time the voice messaging system waits after 
dialing and before starting call analysis. 
Call progress options See the Call Progress Options Worksheet for details. 
Call report aging Number of days that a daily Call log is stored. When a Call 
log is older than this value, it is deleted at midnight. 
Connect Sequence the voice messaging system dials to complete a 
transfer to an extension. 
Database archive 
activation 
Database trace Whether the voice messaging system archives the data- 
base at the scheduled maintenance time. 
Do not turn on this option unless asked to do so by 
Technical Support. 
Date format The date format that the system uses in the conversation. 
Delete messages If enabled, offers subscriber the option of deleting 
messages after they have been heard. 
138 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							SYSTEM OPTIONS WORKSHEET 
Option number Valid setting Suggested setting Your setting 
O-40 in .5 db units 12 
163 O-255 days 14 days 
O-99 days 
O-26 digits 
&, 
(any dialing character) 
25-10,000 centiseconds 25 
Use the Call 
Progress Options 
Worksheet. 
O-60 days 
O-26 digits (any dialing Q 
character) 
On/Off 
230 1= mm/dd/yy 
2 = dd/mm/yy 
3 = yylmm/dd 1 or 2 for U.S. 
and Canada 
2 for International 
3 for most Asian 
comtries 
270 On/Off On, if experiencing 
problems with short- 
age of message space 
CHANGING SYSTEM OPTIONS 13 9  
						

							SYSTEM OPTIONS WORKSHEET 
Option name Description 
Dial-out DTMF 
duration 
Dial-out pause- 
comma 
Dial-out pause- 
semicolon Length of time the voice messaging system plays a touchtone 
in a dialing sequence. 
Length of a pause- 
represented by a comma (,)-in 
a dialing 
sequence. 
Alternate length of a pause 
-represented by a semicolon (;)- 
in a dialing sequence. 
Disconnect detection Hang-up detection. When this option is turned on, the voice 
messaging system assumes a caller has hung up if it detects 
telephone system disconnect tone, telephone system dial tone, 
public network disconnect tone, or public network dial tone. 
Dial- tone check 
at dial-out Dial tone check before dialing out to deliver messages. When 
this option is turned on, the voice messaging system does not 
attempt dial out unless it hears dial tone; ifit doesn’t hear dial 
tone, it assumes there is an incoming call and will play the 
opening greeting. 
DTMF inter-digit 
delay Length of time between each touchtone the voice messaging 
system plays in a dialing sequence. 
DTMF Call Progress 
(on/off) - DTMFCP DTMF call progress detection. When this option is turned on, 
the voice messaging system recognizes tones on telephone 
systems that provide DTMFCI? 
F delay time before 
opening greeting Number of seconds to wait for “follow-along ID” information 
before beginning the opening greeting message. This option is 
only applicable to telephone systems that use exact station ID. 
Fax detect 
Group message ID 
Hang up tone Fax detection. When this option is turned on, the voice 
messaging system recognizes incoming fax tones. 
System ID subscribers use to send messages to numbered 
groups. 
Allows the voice messaging system to recognize and hang up 
on fourth column tones. 
140 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							SYSTEM OPTIONS WORKSHEET 
‘slid setting Suggested setting 
Your setting 
-10 centiseconds 10 
dlO,OOO centiseconds 100 
I-10,000 centiseconds DBS 40,72, and 96: 300 
DBS 824: 300 
In/Off On 
- 
-_ 
100 centiseconds 5 
In/Off Off 
-9 seconds 0 
n/Off On 
:y valid system ID 77 
=a 2=b 
=c 4=d 
= Disabled 0 
.“. 
t. 
: 
.: .: . . . . ;..,::..::-.. 
CHANGING SYSTEM OPTIONS 141  
						

							SYSTEM OPTIONS WORKSHEET 
--T- 
i... _’ 
. 
h 
,. ‘1.: 
. :. 
Option name 
Hold sequence without 
transfer 
Description 
Sequence the voice messaging system dials to place a 
caller on hold without transferring the caller. The voice 
messaging system must do this to learn call progress 
automatically on a two-port system. 
Hold time for Operator 
mailbox messages Number of days the voice messaging system saves an 
Operator mailbox message if the operator listens to it 
- 
._ but does not archive it. 
Hold time for subscriber 
messages Number of days the voice messaging system saves a 
subscriber message if the subscriber listens to it but 
does not archive it. 
Hookflash percent timer 
Hookflash timer Alternate length of the on-hook period-represented 
by a percent sign (%)-in a dialing sequence. 
Length of the on-hook period-represented by an 
ampersand (&)-in a dialing sequence. 
Log size control Maximum number of lines in the Call log. Do not 
change this option unless asked to do so by Technical 
support. -,. 
-. 
Mailbox activate message 
waiting lamp Message waiting lamp activation. When this option is 
turned on, a lighted lamp indicates a message is 
waiting for the subscriber. 
Mailbox lamp on now Synchronization of a lighted message lamp and 
waiting messages. 
Mailbox transfer rings Number of rings that the voice messaging system 
waits before it transfers the call for an individual 
mailbox. This option allows you to change the number 
of rings for one subscriber’s mailbox at a time. 
Mailbox transfer type Transfer type for an individual mailbox. If you select 
“Await answer” or “Wait ring,” you must specify the 
number of rings that the voice messaging system waits 
before it transfers the call. 
142 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							SYSTEM OPTIONS WORKSHEET 
Option number Valid setting 
374 Any dialing character 
Suggested setting 
&,,,,, (or same as transfer 
initiate without indicating 
an extension) 
Your setting 
162 O-255 days 
0 days 
165 O-99 days 
0 days 
321 O-10,000 centiseconds 
200 
O-10,000 centiseconds 50 
960 O-5000 (0 disables Call O-2000 
log.1 
180 Off/On 
Off/On 
O-15 rings 
170 1 = Release 
2 = Await answer 
3 = Wait ring 
4=off 
CHANGING SYSTEM OPTIONS 143