Panasonic S-series Voice Processing System Technicians Guide

Contents 
CHAPTER.1 
Introduction ......................................... 1 
About the voice messaging system ...... .2 
CHAPTER-2 
Planning the application.. .................... 5 
ldentifying the system manager.. ........... 6 
Deciding how to answer calls.. ............... 8 
Tailoring the automated attendant to 
your customer’s site ......................... 12 
Completing the System Setup 
Worksheet ........................................ 16 
System Setup Worksheet ...................... 17...

_- 
. 
CONTENTS 
CHAPTER-6 
Remote Maintenance ........................ 83 
Remote Maintenance overview.. 
.......... 84 
Connecting to the voice messaging 
system by using Direct Connect 
..... .85 
Connecting to the voice messaging 
system with 
a modem 
...................... 86 
Installing the Remote Maintenance 
software on the support 
computer ......................................... 
88 
Disabling the mouse ............................ 
89 
Getting started on the support 
computer...

Introduction 
About the voice 
messaging system . . . . . . . . . . . . . . . . . . . . . 
2 
INTRODUCTION 1  

: 
li About the voice messaging system 
i’ 
j 
Installation is quick and easy 
hx&lling the voice messaging system is 
quick and 
easy. Your customer does much 
of the system setup and customization, so 
you handle fewer details during installation. 
The voice messaging system is simple to 
use, so minimal training is required. People 
introduce themselves to the-system as they 
use it. 
Understanding your customer’s 
telephone system 
You must be familiar with the basics of the 
telephone system that...

ABOUT THE.VOICE MESSAGING SYSTEM 
The System Setup Worksheet contained 
in the next chapter helps you obtain and 
organize all of the information you need 
before you begin the actual setup. The system manager at your customer’s site 
can perform most maintenance to the voice 
messaging system. If a problem occurs, 
however, this guide also includes the 
following troubleshooting information: 
l Remote Maintenance 
l Troubleshooting with the console 
l Creating system reports 
INTRODUCTION 3  

Planning the 
application 
Identifying the system 
manager 
. . . . . . . . . . . . . . . . . . . . . . . . . . 6 
Deciding 
how to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
8 
Tailoring the automated attendant to your 
customer’s site 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
12 
Completing the System Setup Worksheet . . . . . . . 16 
System 
Setup Worksheet 
. . . . . . . . . . . . . . . . . . . . . . . . . . . ....

:’ 
’ 
‘. g 
-.,’ Identifying the system manager 
‘1 
The system manager is your liaison with 
the company and makes basic installation 
decisions. Identifying a system manager 
and giving that person the information 
necessary to make these decisions helps 
you complete the installation quickly and 
easily. 
If the system manager has not already been 
selected, you need to recruit a person to 
take on the responsibilities. Initial duties 
Help make decisions about how to set 
up the voice messaging...

IDENTIFYING THE SYSTEM MANAGER 
Ongoing duties 
The System Manager’s Guide 
l Verify that the voice messaging system is 
Being system manager is easy and takes 
running normally 
very little time. Most of the system man- 
. Record holiday greetings; set holiday 
operation ager’s time is spent during the start-up 
process immediately after installation. 
Complete, step-by-step instructions for 
l Add, delete, and reassign mailboxes 
all system manager duties are given in 
l Set up and maintain the menu...

Deciding how to answer calls 
Before you connect the voice messaging 
system to the telephone system, you need 
to answer two questions: 
Will the operator answer all calls, with 
the voice messaging system being used 
for voice mail only, or will ‘the system 
help answer calls and transfer them to 
internal extensions? 
If the system will help answer calls (the 
automated attendant feature), will it 
answer all calls or only overflow calls? 
See also 
Tailoring the automated attendant to 
your...