Panasonic S-series Voice Processing System Technicians Guide

DECIDING HOW TO ANSWER CALLS 
Using the voice messaging system for 
voice mail only 
Your customer may want the voice messag- 
ing system set up as an extension of the 
telephone system, with no external lines 
answered by the voice messaging system. 
Internal callers can check messages and 
leave messages by dialing ihe voice mail 
extension. Outside callers can reach voice 
mail during business hours. 
l The operator can transfer the call to 
voice mail manually 
l If the telephone system supports call...

DECIDING HOW TO ANSWER CALLS 
Using the voice messaging system’s 
automated attendant 
Your customer may want the voice messag- 
ing system to help the operator answer and 
transfer calls and to transfer callers to voice 
mail during nonbusiness hours. This is the 
automated attendant feature. 
What is the automated,attendant? 
As an automated attendant, the voice 
messaging system answers, greets, and 
routes incoming calls. Callers hear an 
opening greeting that gives them 
instructions and options....

DECIDING HOW TO ANSWER CALLS 
Automatic fax routing 
If the voice messaging system hears a fax 
tone when it answers, it transfers the call 
to a fax machine connected to a speci- 
fied fax extension. Callers can also dial 
the fax machine extension and then 
manually send a fax. Your customer does 
not need a separate fax telephone num- 
ber or a dedicated external line. .. 
Menu key shortcuts 
The voice messaging system menu key 
feature lets the system manager create 
simple menus that callers can...

Tailorina the automated attendant to your 
custom&% site 
In programming the telephone system 
software and connecting the voice messag- 
ing system, you controT three variables that 
determine when the automated attendant 
answers an outside line: 
l Which external lines the voice messag- 
ing system answers 
l How the external lines are~grouped 
l How many external lines the voice 
messaging system wiLl handle at once This flexibility lets you tailor the automated 
attendant operation to best suit your...

TAILORING THE AUTOMATED All-ENDANT TO YOUR CUSTOMER’S SITE 
How external lines are grouped 
You can divide the external lines into 
two groups, and connect the voice 
messaging system to just one group. 
This isolates the voice messaging system 
from general calls and makes it available 
only to subscribers, callers who dial it 
directly, and callers transferred by the 
operator. In this case, the voice messag- 
ing system functions as a private atten- 
dant. 
How many external lines the voice 
messaging...

TAILORING THE AUTOMATED Al-t-ENDANT TO YOUR CUSTOMER’S SITE *- 
-\. 
,i 
When you consider what external lines to 
Note Iftoo many ports are answering calls, 
connect to the voice messaging 
system, subscribers may experience delays when 
keep these factors in mind: 
checking voice mail. 
se.. 
Average and peak telephone traffic 
If peak traflic ties up all of the voice 
messaging system ports with incoming 
calls, subscribers cannot call in to leave 
and receive messages. I - 
The number of external...

TAILORING THE AUTOMATED ATTENDANT TO YOUR CUSTOMER’S SITE 
Deciding how to use the automated attendant 
Automated Role of Role of operator 
Notes 
attendant automated 
option attendant 
No Not applicable 
Handles all calls The system does not use 
automated fax detection or menu 
attendant keys. 
Private 
attendant Available only 
to subscribers 
and others 
who know the 
dedicated 
number for the 
voice messag- 
ing sys tern Handles all calls 
The operator can provide 
personal assistance to all...

Completing the System Setup Worksheet 
There are several additional factors that you 
and your customer must consider in plan- 
ning the system setup. Each of the setup 
tasks is explained in Chapter 4, “Setting up 
the application.” That chapter explains the 
decisions your customer must make about 
the site. As you and the system manager 
decide how to set up the voice messaging 
system, note the decisions on the System 
Setup Worksheet. 
You must complete the System Setup 
Worksheet before accessing...

System Setup Worksheet 
Press 
4 
5 
6 
- 
For this option 
Initialize the 
sys 
tern 
System options 
Technician’s 
password 
r 
-r 
L 
To do this 
Enter the telephone 
system’s code: 
DBS” 40 5210 
DBS 72 5230 
DBS 96 5250 
DBS 824 5260 
Select application 
method 
Indicate mailbox 
extension numbers 
(for example, 200- 
220,223,230-242) 
Indicate extension for 
operator calls 
Indicate extension for 
Operator mailbox 
Indicate fax extension 
Set fax notification 
Change system 
options 
Change...

Installing the 
voice messaging 
system 
Preparing to install the voice messaging 
system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
20 
Telephone system 
requirements . . . . . . . . . . . . . . . . . . . . . . . . 
22 
Preparing the telephone system . . . . . . . . . . . . . . . . . . . . . . . . 
26 
Installing 
the telephone 
system . . . . . . . . . . . . . . . . . . . . . . . . . 
28 
Testing the single-line 
ports . ....