Panasonic S-series Voice Processing System Technicians Guide

LEARNING CALL PROGRESS TONES 
Confirming transfer and recall 
sequences 
For the voice messaging system to learn 
tones correctly, it must know the correct 
dialing sequences for these two functions. 
To confirm the transfer and-recall sequences 
1 
2 
3 
4 
5 
6 Determine the transfer and recall 
sequences for your telephone system. 
Your telephone system documentation 
provides this information. 
Using three single-line telephones, 
verify that these sequences work cor- 
rectly by simulating a transfer...

LEARNING CALL PROGRESS TONES 
Tone Analysis Worksheet 
Task 
Simulate dial tone. Result 
I Go off-hook on a single-line set. 
2 Note how long before the dial tone c3 Dial tone begins immediately 
begins. 
0 Dial tone begins after seconds. 
Adjust system option 570. 
3 Note whether you hear dial tone for a 
minimum of five seconds. 
’  Simulate ring back tone. 
0 Dial tone lasts five seconds. 
Q Dial tone lasts less than five seconds. 
Adjust the telephone system programming. 
I Go off-hook on a...

LEARNING CALL PROGRESS TONES 
Task Result 
Simulate disconnect tone. 
I Go off-hook on a single-line set and dial 
the other extension. 
2 Answer the ringing set, and then imme- 
diately go on-hook. 
3 Note how long before tl& disconnect 
tone begins. 
4 Note whether you hear the disconnect 
tone for a minimum of five seconds or 
six tones. 0 Disconnect tone begins immediately. 
0 Disconnect tone begins after 
seconds. Adjust system option 573. 
0 Disconnect tone lasts five seconds or six 
tones. 
0...

LEARNING CALL PROGRESS TONES 
Adjusting tone delay system options 
If there is a delay before any of the tones, 
you must adjust the appropriate system 
option so that the voice messaging system 
waits before learning the tone. 
After you adjust these system options, you 
can initiate the learn call progress tone 
tests. 
To adjust tone delays 
Access the technician’s conversation. 
Select action 5 to change system 
options. 
Enter the three-digit system option 
number indicated on the Tone Analysis...

LEARNING CALL PROGRESS TONES 
Two modes for testing 
e,,.. 
Mode Advantages and disadvantages 
Nfanual 
The tests must be run on-site, using two extensions. 
The tests are not affected by telephone system programming. 
Automatic The tests can be nm from off-site. 
The tests do not work with some telephone system program- 
ming, such as call forwarding and camp-on options. You must 
disable these settings before conducting the tests. 
The do-not-disturb tone cannot be learned. 
SETTING UP THE APPLICATION...

LEARNING CALL PROGRESS TONES 
Using manual mode 
To use the manual mode, you need access 
to two telephone extensions of the tele- 
phone system. You call the voice messaging 
system from one extension-the “first 
telephone”- and the tests use it and the 
other extension-the “second telephone”- 
to learn each tone. 
To use manual mode 
From the first telephone, access the 
technician% conversation. 
Select action 7 (learn call progress 
tones). 
Select action 3 to use manual mode. 
The voice messaging...

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LEARNING CALL PROGRESS TONES -_._. ._. 
‘L 
To learn the disconnect tone To learn the do-not-disturb tone 
When prompted, enter the extension of 
the second telephone, and then press ?Ic. 
The voice messaging system confirms 
the extension. 
Answer the second telephone when it 
rings. i ,. 
Wait two seconds. 
Disconnect the second telephone, and 
press 1 on the first telephone. 
Repeat steps 2 through 4 twice, as 
prompted. 
; 
2 
On the second telephone, activate the 
do-not-disturb mode....

LEARNING CALL PROGRESS TONES 
Using automatic mode 
To use automatic mode, you indicate the 
extensions of the voice mail ports, and the 
voice messaging system runs each test, 
informing you as tests begin and end. 
Notes 
l Do not use a hunt group pilot extension 
for the tests. Use the actual voice mail 
port extensions instead. 
0 Your telephone system may not provide 
a disconnect tone. If not, the voice 
messaging system will report that the 
disconnect tone could not be learned. 
You can ignore...

LEARNING CALL PROGRESS TONES 
Handling unlearned tones 
If any of the tones cannot be learned, check 
the following: 
l Verify that you have indicated actual 
extensions, and not a hunt group pilot 
number. 
l For automatic mode;Qerify that you 
have identified the extensions correctly 
and that they correspond to the correct 
port. 
l For automatic mode, verify that the 
telephone system does not have call 
forwarding enabled. 
SETTING UP THE APPLICATION 69  

g system information 
I the setup and maintenance 
Form through the technician’s The system information summary gives you 
the following information: 
, YOU CZl A0 check important 
about the system. . Software version 
l System manager’s password 
l Telephone system code 
l Application method 
l x -Number of mailboxes 
l Operator’s extension 
l Operator mailbox ID 
l Fax extension 
l Fax notification status (on or off) 
-> 
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S-SERIES TECHNICIAN’S GUIDE