Panasonic S-series Voice Processing System Technicians Guide

IDENTIFYING THE TELEPHONE SYSTEM 
Warning! When you initialize the system, 
all current settings are deleted. The system 
reminds you of this when you select system 
initialization (option 
4). Before initializing, 
listen to the system information (option 
0) 
part of the conversation, and note the 
current settings. 
i- 
To identify the telephone system 
1 
2 
3 
4 
5 Access the technicians conversation. 
Select action 
4 to initialize the system. 
Press 1 to confirm that you want to 
initialize. 
When...

Choosing how to handle calls 
The voice messaging system supports three 
application methods, which tell the voice 
messaging system how to handle incoming 
calls. 
The voice messaging system offers only the 
application methods supported by your 
customer’s telephone system, as shown in 
the following table. 
Application Automated Call 
Note 
method attendant transfer 
used? 
type 
1 Yes Release 
Use when call forwarding is enabled. 
2 Yes Await answer 
Use when call forwarding is not 
enabled. 
3 
See...

CHOOSING HOW TO HANDLE CALLS 
If your customer wants to use the auto- 
mated attendant and the telephone system 
supports call forwarding, you usually choose 
method 1. The exception is when the tele- 
phone system supports call forwarding, but 
the telephone extensions do not. Call for- 
warding usually requires both the action of 
the telephone system (to-forward the call) 
and each extension telephone (to say “I’m 
busy” or “I haven’t been answered”). So if 
your customer is using mixed models or...

Creating voice mailboxes 
The voice messaging system offers up to 50 
subscriber voice mailboxes on 
a two-port 
system, and 
100 mailboxes on a four-port 
system. 
You set up the voice mailboxes in the 
technicians conversation by indicating 
the extension numbers for which mailboxes 
are being created. The conversation offers 
to set up a range of mailboxes based on 
default extension numbers (for example, 
100-199). You can accept this default range 
or specify another 
range or a series of 
extension...

CREATING VOICE MAILBOXES 
Notes 
l Do not include the operator’s extension 
number in the extension list if the num- 
ber is 0, because the voice messaging 
system creates a special mailbox “0” 
automatically If the operator’s extension 
has a different number, include it on 
your extension list on-the System Setup 
Worksheet. 
l Do not include the fax extension in the 
extension list because it cannot have a 
voice mailbox. 
l The voice messaging system prevents 
the addition of an extension number...

CREATING VOICE MAILBOXES 
To add mailboxes for the default range of 
extensions 
1 Access the system initialization part of 
the technicians conversation. 
2 After selecting the application method, 
the voice messaging system offers to 
create mailboxes based on the default 
extension range. Press 1 for Yes to add 
these mailboxes. After a brief pause, the 
system confirms that the mailboxes 
have been added. 
To add a new range of mailboxes 
1 Follow step 1 of the preceding 
procedure. 
2 When the voice...

i 
CREATING VOICE MAILBOXES 
To add individual mailboxes 
1 Follow steps 1 and 2 for adding a new 
range of mailboxes. 
2 Enter the extension number of the 
individual mailbox for the starting 
extension number, and then press *. 
- 
3 Enter the sarne extension number for 
the ending extension number, and then 
press *. 
4 The system asks you to confirm the 
range. Press 1 to confirm. 
5 The system then asks if you would like 
to add another range. Press 1 to add 
another range. Repeat until ail...

Identifying the operator’s extension and the 
Operator mailbox 
The voice messaging system needs to know 
the extension number of the operator’s 
console. The actual extension might be 0 
(zero) or another number. In either case, 
the voice messaging system transfers callers 
to this extension when: 
l They press 0 during the opening 
greeting. 
l They do not press any digits during the 
opening greeting. 
See aiso 
System Setup Worksheet . . . . . . . . . . . ..*.............. 17 
Creating voice...

IDENTIFYING THE OPERATOR’S EXTENSION AND THE OPERATOR MAILBOX 
You also must indicate the Operator mail- 
box ID, which may or may not be the same 
as the extension that operator calls are 
transferred to. Callers are routed to the 
Operator mailbox when the operator is 
busy or unavailable. 
If the same person answers operator calls 
and responds to message3 in the Operator 
mailbox, then the Operator mailbox ID 
needs to be the same as the operator’s 
extension. Otherwise, they need to be 
different....

Using the voice messaging system’s fax support 
The voice messaging systems fax support 
requires that you connect your customer’s 
fax machine to a telephone system exten- 
sion, not an external line. The voice mes- 
saging system needs to know the number 
of the extension connected to the fax 
machine- 
Before accessing the technicians conversa- 
tion, note the fax extension en the System 
Setup Worksheet. If more than one fax 
machine is connected in a hunt group, 
use the pilot extension number. 
-.....