Panasonic S-series Voice Processing System Technicians Guide

TRAINING THE SYSTEM MANAGER G- 
0 Manual transfer to voice mail 
Ask the system manager to pIug in the 
voice messaging 
system. Fxplain the 
manual transfer procedure both from 
the operator’s telephone set and the 
demonstration extension. Let the 
system manager practice manual 
transfers. 
Note If the site uses the automated 
attendant, unplug the voice messaging 
system when transfer training is com- 
plete. Instruct the system manager to 
leave the voice messaging 
system 
unplugged until he or she...

?rview . . . . . . . . . . . . . . . . . .._. 
nessaging system 
C . . . . . . . . . . . . . . . . . . . . . . . 
nessaging system 84 
85 
86 
ntenance software 
.er . . . . . . . . . . . . . . . . . . . . .._....... 88 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 
sport computer . . . . . . . . 90 
mouter’s phone 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 
:ntenance session . . . . 94 
Remote 
Maintenance 
Suspending and resuming a Remote...

Remote Maintenance overview 
The Remote Maintenance software allows 
you to troubleshoot and maintain 
a cus- 
tomer’s the voice messaging system from a 
second, support computer. On the support 
computer’s monitor, you can see the voice 
messaging system screens that show how 
the system was set up through the tech- 
nicians and system manager’s con- 
versations. You can connect the voice 
messaging system to the support computer 
in one of two 
ways: 
l Direct Connect, connecting the support 
computer...

Connecting to the voice messaging system by 
using Direct Connect 
Requirements for connecting by using Direct Connect 
The vcice messaging system 
Cl Serial cable 
0 Null modem adapter 
CI 9-to-25 pin adapters, as needed for 
the serial connection 
Support computer 
CI One available serial port 
c1 VGA monitor 
0 Remote version of Remote Maintenance 
6. lj installed 
LI Direct Connect phone book entry 
REMOTE MAINTENANCE 85  

Connectina to the voice messaging sy$t&m~: ,: 
with a modem 
Requirements for connecting with a 
modem 
The voice messaging system 
cl 
a A 100% Hayes-compatible external 
modem, 9,600 baud or faster connected 
to the voice messaging system through a 
serial cable 
An analog telephone line connected to 
the modem 
Support Computer 
cl 
0 
0 
0 
cl 
A 100% Hayes-compatible modem, 
9,600 baud or faster installed 
An analog telephone line connected to 
the modem 
AVGA monitor 
Remote version of Remote...

CONNECTING TO THE VOICE MESSAGING SYSTEM WITH A MODEM 
To connect an external modem to the voice 
messaging system 
1 
2 
3 
4 
5 
6 
7 
Mount the modem bracket on the wall 
next to the voice messaging system. 
Insert the modem into the bracket, so 
that the connections face the voice 
messaging system. 
Connect the serial cable to the modem 
and the voice messaging system. 
Connect the telephone line to the 
modem and the telephone system. 
Plug in the modem to an electrical 
outlet. 
Turn on the modem....

lnstall[ng the Remote Maintenance sohare 
the support computer on 7; 
.-7.. 
Before installing the Remote Maintenance 
software, make sure the support computer 
meets the requirements described on pages 
84 and 85. 
Note The voice messaging system uses 
version 6.lj of Remote Maintenance. The 
support computer can use version 6. lj or 
higher. 
To install the Remote Maintenance software on 
the suppoti computer 
Determine which COM port the modem 
uses. You supply this information during 
the...

Disabling the mouse 
You cannot use a mouse on the support 
computer during Remote Maintenance 
sessions on the voice messaging system. 
Disable the mouse by using the foIlowing To disable the mouse 
1 From the Main menu, press F9 to choose 
“Options Menu.” 
procedure. 
2 Press 
Fl to choose “Hardware Menu.” 
Note If you installed Q release version 
420272 (Dealer Remote M.@ntenance 6.lj) 
on the support computer, Remote Mouse 
Operation is already set to “No.” The Q 
release number appears on the disk....

Getting started on the support computer 
The remote version of Remote Mainte- 
nance is a terminate-and-stay-resident 
(TSR) program. You must load it into the 
support computeis memory before you 
can use it. You can run other programs 
on the computer when you are not using 
Remote Maintenance and access it as 
needed by pressing a simple key com- 
bination. r -_ You do not need to reload Remote Mainte- 
nance unless you restart the computer or 
use the SUNLOAD command. 
90 PANAVOICE S-SERIES...

GElTlNG STARTED ON THE SUPPORT COMPUTER 
actions for loading, unloading, accessing, and exiting Remote Maintenance 
Yo do this Place the cursor here 
Perform this action 
Load the program The root directory of drive C 
Type RR. Press ENTER. 
hccess the Main menu Any operating system directory Press Arx+LEFr SHIFT. 
Or 
Any scre&in Remote 
Maintenance 
xit to the operating 
,,istem Any screen in Remote 
Maintenance Press Fio. 
Unload the program 
Yom the computeis 
nemory The directory where the 
Remote...