Panasonic S-series Voice Processing System Technicians Guide

CALL LOG 
Field name Description 
^ Port The voice messaging system port answering this call 
Date Date of call in yylmmldd format 
Time 
Length of call 
Origill Time of call in hh:mm:ss format 
Duration of call in seconds 
Origin of talk 
A-Answered incoming call/Collision 
C-Continued (call restarted) 
D-Dialed out 
Type of call How call originated: 
Owner-Call from a subscriber 
Msgbox-Call for a message box 
Public-Public call 
Xfer op-Transfer to operator 
Xfer id-Operator ID transfer 
Bad ID-Caller...

CALL LOG 
Field name Description 
Status of call Busy-Dial-out reached a busy tone 
Complete-Call completed successfully 
Transfer-Caller transferred successfully 
Locked-Caller ID locked out 
No answer-Dial-out resulted in no answer 
No connect-Dial-out resulted in no connection 
Intercept-Dial-out resulted in intercept tone 
No ID-Dial-out resulted in answer but no ID 
No msg-Outside caller hung up 
Error-Error during call, or +#c?ic pressed 
Bad ID-Caller entered an invalid ID 
Bad SC-Subscriber...

The Subscriber report lists each subscriber 
Tip This report can be helpful in trouble- 
g;‘. 
and shows: shooting a shortage of message space. . 
l The number of new and old messages. 
l The total recording time of those 
messages. 
l Each subscriber’s personal ID. 
l Each subscriber’s extension ID. 
l Whether call transfer is turned on. 
l Where calls are transferred. 
SUBSCRIB.RPT 
SUBSCRIBER REPORT CREATED 3/03/98 AT 10:59AH 
Nessages Last 
NAIIE Pers ID 
Neu Total Contact 
Ext Transfer 
--- ~ --- --...

Changing system 
options 
As a technician, you can change the default 
System Options Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 
system options to control how the voice messag- 
ing system works with the telephone system. 
Call Progress Options Worksheet . . . . . . . . . . . . . . . . . . . . 154 
Record your option settings at installation on the 
System Options Worksheet. Give a copy of this 
System options by option number . . . . . . . . . . . . . . . . . . 160...

Use this worksheet to record system option 
settings at installation. 
Option name Description 
Adjustment for automatic Loudness of recording playback. 
gain control 
Archive time for Operator Number of days an Operator mailbox message is saved if 
mailbox messages _ the operator archives it. 
hzhive time for sub- Number of days a subscriber message is saved if the . 
scriber messages subscriber archives it. 
Busy recall Sequence the voice messaging system dials to return to 
the external caller if an...

SYSTEM OPTIONS WORKSHEET 
Option number Valid setting Suggested setting Your setting 
O-40 in .5 db units 12 
163 O-255 days 14 days 
O-99 days 
O-26 digits 
&, 
(any dialing character) 
25-10,000 centiseconds 25 
Use the Call 
Progress Options 
Worksheet. 
O-60 days 
O-26 digits (any dialing Q 
character) 
On/Off 
230 1= mm/dd/yy 
2 = dd/mm/yy 
3 = yylmm/dd 1 or 2 for U.S. 
and Canada 
2 for International 
3 for most Asian 
comtries 
270 On/Off On, if experiencing 
problems with short- 
age of message...

SYSTEM OPTIONS WORKSHEET 
Option name Description 
Dial-out DTMF 
duration 
Dial-out pause- 
comma 
Dial-out pause- 
semicolon Length of time the voice messaging system plays a touchtone 
in a dialing sequence. 
Length of a pause- 
represented by a comma (,)-in 
a dialing 
sequence. 
Alternate length of a pause 
-represented by a semicolon (;)- 
in a dialing sequence. 
Disconnect detection Hang-up detection. When this option is turned on, the voice 
messaging system assumes a caller has hung up if it...

SYSTEM OPTIONS WORKSHEET 
‘slid setting Suggested setting 
Your setting 
-10 centiseconds 10 
dlO,OOO centiseconds 100 
I-10,000 centiseconds DBS 40,72, and 96: 300 
DBS 824: 300 
In/Off On 
- 
-_ 
100 centiseconds 5 
In/Off Off 
-9 seconds 0 
n/Off On 
:y valid system ID 77 
=a 2=b 
=c 4=d 
= Disabled 0 
.“. 
t. 
: 
.: .: . . . . ;..,::..::-.. 
CHANGING SYSTEM OPTIONS 141  

SYSTEM OPTIONS WORKSHEET 
--T- 
i... _’ 
. 
h 
,. ‘1.: 
. :. 
Option name 
Hold sequence without 
transfer 
Description 
Sequence the voice messaging system dials to place a 
caller on hold without transferring the caller. The voice 
messaging system must do this to learn call progress 
automatically on a two-port system. 
Hold time for Operator 
mailbox messages Number of days the voice messaging system saves an 
Operator mailbox message if the operator listens to it 
- 
._ but does not archive it....

SYSTEM OPTIONS WORKSHEET 
Option number Valid setting 
374 Any dialing character 
Suggested setting 
&,,,,, (or same as transfer 
initiate without indicating 
an extension) 
Your setting 
162 O-255 days 
0 days 
165 O-99 days 
0 days 
321 O-10,000 centiseconds 
200 
O-10,000 centiseconds 50 
960 O-5000 (0 disables Call O-2000 
log.1 
180 Off/On 
Off/On 
O-15 rings 
170 1 = Release 
2 = Await answer 
3 = Wait ring 
4=off 
CHANGING SYSTEM OPTIONS 143