Panasonic S-series Voice Processing System Technicians Guide

When the voice messaging system is 
operating normally, you can determine 
certain status information by observing the 
LED patterns on the side of the unit. 
LED pattern Meaning 
0 (An LED is not lit.) 
0 (An LED is lit.) The port is not available. 
The port is available but idle. 
(An LED is flashing.) 
The port is active (off-hook). 
0-O (All LEDs are flashing, descending The recording space is full. 
from top to bottom.) 
0-O (All LEDs are flashing, ascending 
from bottom to top.) System error....

: 
:... .:. 
7. Startup sequence 
Occasionally the voice messaging system 
Note Some of the conditions indicated 
must restart. During the startup process; 
by LED patterns require the assistance 
the voice messaging system goes through 
of Technical Support to correct the prob- 
several steps to check the status of various 
lem. For these conditions, the steps in the 
parts of the system. As it goes through these 
steps, you will see three phases of LED troubleshooting procedure direct you to 
activity:...

.- 
. . 
STARTUP SEQUENCE 
LED patterns and corresponding troubleshooting steps 
Pattern LED 
number pattern Problem 
indicated Troubleshooting 
procedure 
(LEDs do Certain utility programs 1 
not flash are not found during 
at all.) startup. 
2 
l =Lit O=Notlit At the customer’s site, connect 
directly to the voice messaging 
system with a terminal emulation 
program. If you are unable to 
connect, call Technical Support. 
Attempt to restart the voice 
messaging system by plugging it 
in to the power...

STARTUPSEQUENCE 
Pattern LED Problem 
Troubleshooting 
number pattern indicated 
procedure 
1 0 
0 
0 
0 ROM files do 
not match 1 
the file list. 
2 
3 
4 Record the list of files that 
appears. 
5 
6 TypeVMUTIL CKLIST A:\DIRECT 
and press 
ENTER. 
Record the list of files that 
appears. 
7 
8 TypeVMUTIL CKLIST 
A:\MODEM and press 
ENTER. 
Record the list of files that 
appears. 
9 Call Technical Support.  At the customer’s site, connect 
directly to the voice messaging 
system with a terminal emulation...

C--. 
STARTUP SEQUENCE ::T- 
Pattern 
number 
2 LED Problem Troubleshooting 
pattern indicated proiedure - -.-- ” 
. 
-_ 
.&S> 
0 CHKDSK reports 
Restart the voice messaging f 
0 uncorrectable prob- 
system several times. 
0 lems on drive C. 
0 If the LED pattern appears repeat- 
Note The voice messag- edly, call Technical Support. 
ing system exits the 
startup procedure and 
tries to start the Remote 
_-- I 
Maintenance software. .._ 
.:- . 
3 a 
l 
0 
0 CHKDSK reports file 
1 
corruption on drive D....

STARTUP SEQUENCE 
Pattern LED Problem 
Troubleshooting 
number pattern indicated 
procedure 
4 0 
0 
0 
0 One or more files Warning! Following the steps below 
on drive D have a file 
might mask a different problem. 
size or checksum not 
Follow the steps below only if you 
matching the recorded 
know you have made changes to a 
file size or checksum in 
file on drive D or have used the TED 
FILELIST. 
utility If you are unsure, call Techni- 
cal Support before proceeding. 
1 Connect to the voice...

STARTUP SEQUENCE #C 
. . 
y.y:. 
Pattern 
number 
LED 
pattern Problem 
indicated- Troubleshooting 
procedure 
7 
No tests are being 
performed. The voice 
messaging system 
detects a direct 
connection. CallTechnical Support. 
8 0 No tests are being Call Technical Support. 
0 performed. The voice 
0 messaging system 
0 detects a modem. 
. 
9 a 
0 
0 
l The Remote Mainte- 
1 
nance software did not 
start. 
2 
3 
4 
5 Call Technical Support.  Unplug the voice messaging 
system. 
Turn the modem off and...

STARTUP SEQUENCE 
Pattern LED 
Problem 
Troubleshooting 
number pattern indicated 
procedure 
11 The DSP firrnware did I 
not load correctly. 
2 
3 
Connect to the voice messaging 
system with the Remote 
Maintenance software. 
At the command prompt, type 
LOADDSP -V D: EVPBIN and 
press 
ENTER. 
Determine whether an error 
message is displayed: 
l If no error messages are 
displayed, type START_vM 
and press 
ENTER. 
l If an error message is 
displayed, call Technical 
Support. 
12 0 
0 
l 
0 DBPIX...

STARTUP SEQUENCE .c 
-:; :. 
1: 
Pattern LED 
number pattern Problem 
indicated Troubleshooting 
procedure -. 
14 
The voice messaging 1 
application did not 
start, (the file CPSXXE 
did not load). 
2 
3 
4 Connect to the voice messaging 
system with the Remote 
Maintenance software. 
At the command prompt, type 
VM INIT and press 
ENTER. 
Determine whether an error 
message is displayed: 
l If no error message is dis- 
played, type START-VM and 
press 
ENTER. 
l If an error message is 
displayed, call...

Glossary 
GLOSSARY 195