Panasonic S-series Voice Processing System Technicians Guide

							When the voice messaging system is 
operating normally, you can determine 
certain status information by observing the 
LED patterns on the side of the unit. 
LED pattern Meaning 
0 (An LED is not lit.) 
0 (An LED is lit.) The port is not available. 
The port is available but idle. 
(An LED is flashing.) 
The port is active (off-hook). 
0-O (All LEDs are flashing, descending The recording space is full. 
from top to bottom.) 
0-O (All LEDs are flashing, ascending 
from bottom to top.) System error. Contact your 
dealer. 
oooo-e*ao (All LEDs are flashing together.) 
Change the batteries. 
186 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							: 
:... .:. 
7. Startup sequence 
Occasionally the voice messaging system 
Note Some of the conditions indicated 
must restart. During the startup process; 
by LED patterns require the assistance 
the voice messaging system goes through 
of Technical Support to correct the prob- 
several steps to check the status of various 
lem. For these conditions, the steps in the 
parts of the system. As it goes through these 
steps, you will see three phases of LED troubleshooting procedure direct you to 
activity: gather information that Technical Support 
needs. 
l LEDs flash for eight to-nine seconds. If 
any LEDs remain lit after the flashing 
stops, contact Technical Support. 
l LEDs remain off for about two seconds. 
l LEDs again begin flashing, briefly dis- 
playing a series of patterns. If one of 
these LED patterns remains lit after the 
flashing stops, find the pattern in the 
following table and follow the corre- 
sponding instructions. Your customer 
may indicate the number corresponding 
to the pattern. 
USING THE VOICE MESSAGING SYSTEM’S LED PATTERNS FOR TROUBLESHOOTING 187  
						

							.- 
. . 
STARTUP SEQUENCE 
LED patterns and corresponding troubleshooting steps 
Pattern LED 
number pattern Problem 
indicated Troubleshooting 
procedure 
(LEDs do Certain utility programs 1 
not flash are not found during 
at all.) startup. 
2 
l =Lit O=Notlit At the customer’s site, connect 
directly to the voice messaging 
system with a terminal emulation 
program. If you are unable to 
connect, call Technical Support. 
Attempt to restart the voice 
messaging system by plugging it 
in to the power strip. The voice 
messaging system will exit to the 
command prompt. 
At the command prompt, type 
DIR 
A: and press ENTER. 
Record the list of files and the file 
sizes that appears. 
Call Technical Support. 
188 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							STARTUPSEQUENCE 
Pattern LED Problem 
Troubleshooting 
number pattern indicated 
procedure 
1 0 
0 
0 
0 ROM files do 
not match 1 
the file list. 
2 
3 
4 Record the list of files that 
appears. 
5 
6 TypeVMUTIL CKLIST A:\DIRECT 
and press 
ENTER. 
Record the list of files that 
appears. 
7 
8 TypeVMUTIL CKLIST 
A:\MODEM and press 
ENTER. 
Record the list of files that 
appears. 
9 Call Technical Support.  At the customer’s site, connect 
directly to the voice messaging 
system with a terminal emulation 
program. If you are unabie to 
connect, call Technical Support. 
Attempt to restart the voice 
messaging system by unplugging 
and plugging it in to the power 
strip. The voice messaging system 
will exit to the command prompt. 
At the command prompt, type 
VMUTIL CKLIST A: and press 
ENTER. 
l =Lit O=Notlit 
USING THE VOICE MESSAGING SYSTEM’S LED PATTERNS FOR TROUBLESHOOTING 189  
						

							C--. 
STARTUP SEQUENCE ::T- 
Pattern 
number 
2 LED Problem Troubleshooting 
pattern indicated proiedure - -.-- ” 
. 
-_ 
.&S> 
0 CHKDSK reports 
Restart the voice messaging f 
0 uncorrectable prob- 
system several times. 
0 lems on drive C. 
0 If the LED pattern appears repeat- 
Note The voice messag- edly, call Technical Support. 
ing system exits the 
startup procedure and 
tries to start the Remote 
_-- I 
Maintenance software. .._ 
.:- . 
3 a 
l 
0 
0 CHKDSK reports file 
1 
corruption on drive D. 
Note The voice messag- 
ing system exits the 
startup procedure and 
tries to start the Remote 
Maintenance software. 
2 
3 Call Technical Support.  Do one of the following: 
If the Remote maintenance 
software starts, connect to the 
voice messaging system, and 
follow the remaining steps for 
this pattern. 
If the Remote Maintenance 
software does not start, follow 
the steps for pattern 9. 
At the command prompt, type 
VMUTIL CKLIST D: and press 
ENTER. 
The voice messaging system lists 
any files that have been corrupted 
and need replacing. 
@=Lit O=Notlit 
190 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							STARTUP SEQUENCE 
Pattern LED Problem 
Troubleshooting 
number pattern indicated 
procedure 
4 0 
0 
0 
0 One or more files Warning! Following the steps below 
on drive D have a file 
might mask a different problem. 
size or checksum not 
Follow the steps below only if you 
matching the recorded 
know you have made changes to a 
file size or checksum in 
file on drive D or have used the TED 
FILELIST. 
utility If you are unsure, call Techni- 
cal Support before proceeding. 
1 Connect to the voice messaging 
system with the Remote Mainte- 
nance software. 
2 At the command prompt, type 
D: and press 
ENTER. 
3 TypeVMUTIL MAKELIST and 
PreSSENTER. 
4 Restart the voice messaging 
system. If the LED pattern 
appears repeatedly, call Technical 
Support. 
5 0 
0 
8 
0 No tests are being 
performed. Call Technical Support. 
6 No tests are being 
performed. The voice 
messaging system is 
checking for a modem 
or direct connection. Call Technical Support. 
l =Lit O=Notlit 
USING THE VOICE MESSAGING SYSTEM’S LED PATTERNS FOR TROUBLESHOOTING 191  
						

							STARTUP SEQUENCE #C 
. . 
y.y:. 
Pattern 
number 
LED 
pattern Problem 
indicated- Troubleshooting 
procedure 
7 
No tests are being 
performed. The voice 
messaging system 
detects a direct 
connection. CallTechnical Support. 
8 0 No tests are being Call Technical Support. 
0 performed. The voice 
0 messaging system 
0 detects a modem. 
. 
9 a 
0 
0 
l The Remote Mainte- 
1 
nance software did not 
start. 
2 
3 
4 
5 Call Technical Support.  Unplug the voice messaging 
system. 
Turn the modem off and on. 
Plug in the voice messaging 
system. 
Connect directly to the voice 
messaging system with a terminal 
emulation program. 
10 0 
l 
0 
* CHKDSK reports 
uncorrectable prob- 
lems on drive C. Restart the voice messaging 
system several times. 
If the LED pattern appears repeat- 
edly, callTechnica..l Support. 
l =Lit O=Notlit 
19 2 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							STARTUP SEQUENCE 
Pattern LED 
Problem 
Troubleshooting 
number pattern indicated 
procedure 
11 The DSP firrnware did I 
not load correctly. 
2 
3 
Connect to the voice messaging 
system with the Remote 
Maintenance software. 
At the command prompt, type 
LOADDSP -V D: EVPBIN and 
press 
ENTER. 
Determine whether an error 
message is displayed: 
l If no error messages are 
displayed, type START_vM 
and press 
ENTER. 
l If an error message is 
displayed, call Technical 
Support. 
12 0 
0 
l 
0 DBPIX reported errors. 
CalI Technical Support. 
There is database 
corruption. 
13 An attempt to remove 
unneeded files from 
drive C failed. CalI Technical Support. 
l =Lit O=Notiit 
USING THE YOKE MESSAGING SYSTEM‘S LED PATTERNS FOR TROUBLESHOOTING 193  
						

							STARTUP SEQUENCE .c 
-:; :. 
1: 
Pattern LED 
number pattern Problem 
indicated Troubleshooting 
procedure -. 
14 
The voice messaging 1 
application did not 
start, (the file CPSXXE 
did not load). 
2 
3 
4 Connect to the voice messaging 
system with the Remote 
Maintenance software. 
At the command prompt, type 
VM INIT and press 
ENTER. 
Determine whether an error 
message is displayed: 
l If no error message is dis- 
played, type START-VM and 
press 
ENTER. 
l If an error message is 
displayed, call Technical 
support. 
If the problem recurs, call Techni- 
cal support. 
l =Lit O=Notlit 
‘ 
,J 
1 94 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Glossary 
GLOSSARY 195