Panasonic S-series Voice Processing System Technicians Guide

							SYSTEM OPTIONS BY OPTION NUMBER 
Option number Option name 
374 Hold sequence without transfer 
380 Pooled delay 
381 Ring-on time 
382 Ring-off time 
383 F delay time before opening greeting 
390 Disconnect detection 
391 Dial-tone check at dial-out 
400 Switch busy frequency 1 
401. Switch busy frequency 1 deviation 
Switch busy frequency 2 
Switch busy frequency 2 deviation 
Switch busy time-on 1 
Switch busy time-on 1 deviation 
Switch busy time-off 1 
Switch busy time-off 1 deviation 
Switch busy time-on 2 
Switch busy time-on 2 deviation 
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							SYSTEM OPTIONS BY OPTION NUMBER 
Option number Option name 
Switch busy time-off 2 
Switch busy time-off 2 deviation 
Switch busy cycles 
420 Switch disconnect frequency 1 
421 
Swikh disconnect frequency 1 deviation 
422 Switch disconnect frequency 2 
Switch disconnect frequency 2 deviation 
424 Switch disconnect time-on 1 
Switch disconnect time-on 1 deviation 
426 Switch disconnect time-off 1 
427 Switch disconnect time-off 1 deviation 
428 Switch disconnect time-on 2 
Switch disconnect time-on 2 deviation 
Switch disconnect time-off 2 
Switch disconnect time-off 2 deviation 
432 Switch disconnect cycles 
CHANGING SYSTEM OPTIONS 165  
						

							‘. : 
SYSTEM OPTIONS BY OPTION NUMBER : : 
Option number Option name 
440 Switch dial- tone fi-equency 1 
441 Switch dial-tone frequency 1 deviation 
442 Switch dial-tone frequency 2 
Switch dial-tone frequency 2 deviation 
Switch dial-tone time-on 1 
445 Switch dial-tone time-on 1 deviation 
446 Switch dial-tone time-off 1 
447 Switch dial-tone time-off 1 deviation 
448 Switch dial-tone time-on 2 
449 Switch dial- tone time-off 2 deviation 
450 Switch dial-tone time-off 2 
451 Switch dial-tone time-off 2 deviation 
452 Switch dial- tone cycles 
460 Switch ring-back frequency 1 
461 Switch ring-back frequency 1 deviation 
462 Switch ring-back frequency 2 
463 Switch ring-back frequency 2 deviation 
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							SYSTEM OPTIONS BY OPTION NUMBER 
Option number Option name 
464 
Switch ring-back time-on 1 
Switch ring-back time-on 1 deviation 
Switch ring-back time-off 1 
Switch ring-back time-off 1 deviation 
468 Switch ring-back time-on 2 
469 Switch ring-back time-on 2 deviation 
Switch ring-back time-off 2 
Switch ring-back time-off 2 deviation 
Switch ring-back cycles 
Fax CNG frequency 1 
Fax CNG frequency 1 deviation 
482 Fax CNG frequency 2 
483 Fax CNG frequency 2 deviation 
484 Fax CNG time-on 1 
485 Fax CNG time-on 1 deviation 
486 Fax CNG time-off 1 
487 Fax CNG time-off 1 deviation 
CHANGING SYSTEM OPTIONS 167  
						

							SYSTEM OPTIONS BY OPTION NUMBER 
Option number Option name 
488 
Fax CNG time-on 2 
489 Fax CNG time-on 2 deviation 
490 Fax CNG time-off 2 
491 Fax CNG time-off 2 deviation 
492 
500 Fax CNG cycles 
.,- 
Switch do-not-disturb frequency 1 
501 Switch do-not-disturb frequency 1 deviation 
502 Switch do-not-disturb frequency 2 
503 Switch do-not-disturb frequency 2 deviation 
504 Switch do-not-disturb time on 1 
505 Switch do-not-disturb time on 1 deviation 
506 Switch do-not-disturb time off 1 
507 Switch do-not-disturb time off 1 deviation 
508 Switch do-not-disturb time on 2 
509 Switch do-not-disturb time on 
2 deviation 
510 Switch do-not-disturb time off 2 
511 Switch do-not-disturb time off 2 deviation 
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							SYSTEM OPTIONS BY OPTION NUMBER 
Option number Option name 
512 Switch do-not-disturb cycles 
560 Learn samples-dial tone 
561 Learn samples-ring back tone 
562 Learn samples-busy tone 
563 Learn samples-disconnect tone 
564 Learn samples-do-not-disturb tone 
570 Delay before learning dial tone 
571 Delay before learning ring back tone 
572 Delay before learning busy tone 
573 Delay before learning disconnect tone 
574 Delay before learning do-not-disturb tone 
580 Minimum continuous tone on- time for learning call progress tones 
585 Minimum cadence deviation for learning call progress tones 
590 Tone sanity check bypass 
600 System identification number (SIN) 
601 System hours upgrade number (SHUN) 
System ports upgrade nurnber (SPUN) 
CHANGING SYSTEM OPTIONS 169  
						

							SYSTEM OPTIONS BY OPTION NUMBER 
Option number 
900 
920 
940 
950 
Option name 
Troubleshooting diagnostics 
Database trace 
Voice trace 
Phone trace 
Log size control 
170 PANAVOICE S-SERIES TECHNICIAN’S GUIDE ,-  
						

							Troubleshooting 
system options 
You may need to change the system options 
to resolve telephone system problems. This 
Quick Diagnostic Guide is designed to help you 
identify voice messaging system option settings 
that are related to some common telephone 
system problems. The voice messaging system 
options can be changed by telephone or at 
the Technician’s screen by using Remote 
Maintenance. Quick Diagnostic Guide 
. . . . . . . . . . . . . . . . . . . . . . .._.. 
, . . . . . . . . 
172 
TROUBLESHOOTING SYSTEM OPTIONS 171  
						

							Quick Diagnostic Guide r 
.: -; 
.-. 1:: 
This guide cross-references some possible 
unexpected behavior related to the voice 
messaging system’s system options and 
suggests possible solutions. 
Problem description Related option name 
Option 
number Suggested action 
Caller experiences 
a long delay before 
hearing a voice on 
an incoming call. F delay tune before 
opening greeting 383 Decrease the delay 
time. 
Caller hears DTMF 
during attempted 
transfer. Hookflash timer 320 Increase the setting. 
Caller is disconnected 
during an attempted 
transfer. Hookflash tirner 
320 
Transfer initiate 
370 Decrease the setting. 
Determine the 
correct system 
sequence. 
Caller is given insuffi- 
cient time to answer 
the system conversa- 
tion question. Time to wait for voice 
on voice detect 
201 Increase the setting 
to between five and 
seven seconds. 
Database backup 
does not contain 
the expected data. Database archive 
activation 
240 Set to a time after 
the midnight purge 
runs and before the 
momingincoming 
calls begin. 
Dates are not displayed Date format 
230 Change after deter- 
in the needed format mining the needed 
on the console. format with the 
system manager. 
172 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							-. QUICK DIAGNOSTIC GUIDE 
Problem description Related option name 
-Option Suggested action 
number 
Faxes are not received 
due to inability to 
detect CNG. Fax detect 100 Set to “On.” 
Fax tone parameters 
480-492 Adjust the settings. 
The voice messaging Archive time for 
163 
system is out of Operator mailbox 
recording space. messages 
Archive time for 
166 
subscriber messages 
Call report aging 
220 
Hold time for Operator 
162 
mailbox messages 
Hold time for sub- 
scriber messages 165 
Maximum message life 
167 
for subscriber messages 
Maximum life for 
Operator mailbox 
messages 
Maximum person-to- 
person recording 164 
160 
Delete messages 
270 
Set to 0 (Operator 
mailbox messages 
cannot be archived). 
Reduce the setting 
after discussing with 
the system manager. 
Set to not fewer than 
five days. 
Set to 0 (Operator 
mailbox messages, 
once heard, are 
deleted at the 
end of the day). 
Reduce the setting 
after discussing with 
the system manager. 
Reduce the setting 
after discussing with 
the system manager. 
Reduce the setting 
after discussing with 
the system manager. 
Reduce the setting 
to not fewer than 
30 seconds. 
Set to “On” 
(subscribers can 
delete messages 
immediately after 
hearing them). 
TROUBLESHOOTING SYSTEM OPTIONS 173