Panasonic S-series Voice Processing System Technicians Guide

							Preparing to install the voice messaging system - 
Installing and setting up the voice messag- 
ing 
system are simple tasks because there 
are no components to install or configure. 
You simply connect the unit 
to your cus- 
tomer’s telephone system, plug it in to an 
electrical outlet, and install the batteries. 
Choosing a suitable location 
The most efficient location for the voice 
messaging system meets the following 
conditions: 
The voice messaging system must be 
near the main unit of your customer’s 
telephone system because the voice 
messaging system is wired directly to it. 
A short and neat wiring run is easiest 
to set up and maintain. 
The voice messaging system is hung on 
a wall so that the connectors are on the 
right side and the LEDs are clearly 
visible on the left. 
There is ample clearance between the 
voice messaging system and any other 
equipment so that you can easily reach 
the connectors. 
The voice messaging system is relatively 
undisturbed but accessible. Although 
the voice messaging system itself does 
not require any maintenance, there may 
be situations when you connect to it for 
backing up the system, viewing the 
system screens, or creating system 
reports. 
Warning! Stacking anything on top of the 
voice messaging system may damage it and 
voids the warranty. It is strongly recom- 
mended that you hang the voice messaging 
system on a wall. 
Avoid areas that are: 
l Unusually cold (below 50”F/ 1O“C). , - 
l Unusually hot (above 90°F/28”C). 
l Highly humid (above 80% relative . 
humidity). 
l Exposed to direct sunlight. 
l Subject to heavy vibrations. 
l Poorly ventilated. (The heat generated 
by the voice messaging system and 
other equipment can quickly raise the 
temperature of an enclosed space well 
above the voice messaging system’s 
operating limits.) 
20 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							PREPARING TO INSTALL THE VOICE MESSAGING SYSTEM 
The voice messaging system’s power 
SUPPlY 
The voice messaging system requires 
electrical power that is free from voltage 
drops, surges, and related problems. For 
this reason, avoid connecting the voice 
messaging system to an outlet on a circuit 
shared by equipment wiih large motors- 
especially motors that stop and start 
frequently. Circuits shared by refrigerators, 
heating and cooling equipment, or large 
photocopiers frequently interfere with the 
normal operation of telephone and com- 
puter systems. Always use a surge protector 
to connect the voice messaging system to 
the electrical circuit. 
The voice messaging system has eight AA 
batteries to protect its database during a 
power outage. The voice messaging system 
automatically monitors battery voltage and 
sends a message to the system manager 
and Operator mailbox when batteries 
must be changed. 
Warning! Power fluctuations can dam- 
age the voice messaging system. If your site 
is subject to power fluctuations, we recom- 
mend that you connect the voice messaging 
system to a dedicated circuit or a UPS 
(uninterruptible power suppiy). 
Notes 
l Both the voice messaging system and 
the modem use transformers to connect 
to electric power. Because of these 
transformers’ size, we recommend that 
you connect them to a power strip. 
l The voice messaging system’s batteries 
do not keep the voice messaging system 
running, but they do prevent the loss of 
valuable database information during a 
power outage. 
INSTALLING THE VOICE MESSAGING SYSTEM 21  
						

							Telephone system requirements .- 
::f? 
Preparing your customer’s telephone 
system to support the voice messaging 
system is straightforward. To complete this 
step, you must know how to program the 
telephone to work with voice mail. For 
information, refer to page 28. 
After ensuring that the customers tele- 
phone system meets the voice messaging 
system’s requirements, follow. the instruc- 
tions in “Preparing the telephone system’ 
and “Testing the single-line ports” later in 
this chapter, before connecting the voice 
messaging system to the telephone system. General telephone system 
requirements 
The telephone system must be equipped 
with an SLT-Adapter. Each voice messaging 
system port connects and operates as a 
single-line telephone. A two-port system 
needs two, single-line telephone connec- 
tions, and a four-port system needs four 
connections on the telephone system. 
The single-line connection points on the 
telephone system are also called ports. In 
other words, a voice messaging system port 
connects to a single-line telephone port on 
the telephone system. 
“I . 
22 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							TELEPHONE SYSTEM REQUIREMENTS 
To work with the voice messaging system, 
each single-line telephone port must meet 
two requirements: 
l 90 Volt AC ringing, the industry stan- 
dard. The single-line port must generate 
this ring signal for the voice messaging 
system to recognize and answer an 
“incoming” call. 
l DTMF (touchtone) signals must be 
passed to the voice messaging system 
ports through the single-line port. In 
addition, the telephone system must be 
able to receive and interpret the DTMF 
signals that the voice messaging system 
transmits. Your customer’s telephone system provides 
single-line support through the SLT- 
Adapter, a small box or cabinet that may be 
located near the telephone system cabinet. 
The module connects to and converts one 
or more electronic key telephone connec- 
tions to single-line port service. The 
module’s single lines terminate in standard 
modular jacks. The voice messaging system 
ports connect to the telephone system 
through leads connected to these single- 
line jacks. 
External modules usually include AC 
ringing and DTMF signaling support. 
INSTALLING THE VOICE MESSAGING SYSTEM 23  
						

							TELEPHONE SYSTEM REQUIREMENTS ,.-. 
,.. 
Special telephone system capabilities 
The voice messaging system offers several 
voice mail features that take advantage of 
special capabilities found on some tele- 
phone systems. The voice messaging 
l _ 
system’s feature and the corresponding 
telephone system capabilities are described 
0 
as follows. 
Message notification 
The voice messaging system can notify ti 
subscriber of new messages. It does this 
in one of the following ways: 
Activating a message waiting lamp at 
the extension telephone 
Activating a special dial tone at the 
extension telephone 
Calling the extension telephone at 
30minute intervals to deliver 
messages 
Announcing that messages are 
waiting when the subscriber calls the 
system 
24 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							TELEPHONE SYSTEM REQUIREMENTS 
Call forward to personal greeting 
When call forwarding is supported, 
the telephone system automatically 
forwards calls to the voice messaging 
system when an extension is busy or 
unanswered. When the telephone 
system forwards a call to the voice 
messaging system, it sends a follow- 
along ID. This ID identifies the extension 
the call was forwarded from. When the 
voice messaging system answers the 
forwarded call, it hears the follow-along 
ID information, and knows to transfer 
the call directly to the extension’s voice 
mailbox. a 
Easy message access 
This feature lets a subscriber check 
messages by pressing a single button 
on the telephone. To do this, the voice 
messaging system takes advantage of 
programmable speed dialing offered by 
some telephone systems. The speed dial 
key at each extension must be pro- 
grammed to dial the voice messaging 
system, wait for an answer, then send 
the appropriate DTNE signals to iden- 
tify the correct mailbox and retrieve 
messages. 
INSTALLING THE VOICE MESSAGING SYSTEM 25  
						

							Preparing the telephone system 
To prepare the telephone system for the 
voice messaging system, follow these six 
steps. Depending on the telephone system 
you are connecting to, you may need to 
perform additional stens. 
Cl 
cl 
Ll 
Install the hardware. 
Install the SLT-Adapter (refer to Section 
300 of the DBS manual) on the tele- 
phone system to make it fully compat- 
ible with the voice messaging system. 
Program the telephone system. 
Program the telephone system software 
to work with the voice messaging system. 
Refer to your telephone system docu- 
mentation for more information. 
Program individual extensions. 
On some telephone systems, you must 
enable call forwarding and easy message 
access at each extension. 
Cl Connect a fax machine for the voice ,’ 
ml 
messaging system s&ice. 
To use the voice messaging system fax 
support features, connect a fax machine 
to a telephone system extension, not an 
incoming trunk line. The fax extension 
you use cannot have a voice mailbox. 
1. 
If your customer has more than one 
fax machine and the telephone system 
supports hunt groups, create a hunt 
group for fax service and connect the 
fax machines accordingly The voice 
messaging system transfers fax calls to 
the pilot extension number for the hunt 
group. 
25 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							a 
a Install modular jacks for connecting the 
voice messaging system ports. 
After you have installed the hardware 
and completed telephone system pro- 
gramming, install standard modular 
jacks and connect them to the telephone 
system single-line ports. Through these 
jacks, you connect the telephone system 
to the voice messaging system with 
standard, four-conductor leads. These 
jacks will also serve as test connection 
points. 
The voice messaging system voice ports 
use single-line modular RJ-11 jacks. 
Each single-line jack carries one voice 
mail port. Wire the modular jacks you 
install to match the voice port jacks. 
The telephone system you connect 
to may require additional wiring. If so, 
complete the additional wiring before 
you proceed. 
Test the single-line ports. 
Use a single-line telephone to test each 
of the single-line ports for correct oper- 
ation. There are several basic tests in the 
following topic, “Testing the single-line 
DOrtS.” 
PREPARING THE TELEPHONE SYSTEM 
Wiring a single-line jack 
,B G- 
Y R 
INSTALLING THE VOICE MESSAGING SYSTEM 27  
						

							Installing the telephone system .? 
:: .. .: 
..:;‘ : I 
The following items are necessary to 
connect to the voice messaging system. Preparatory programming requirements 
_ _.._ r. _ 
For the DBS 40,72, or 96 The telephone system requires ‘the follow- 
ing programming before connecting to the 
voice messaging system: 
Cl CPC-All Software (9.01 or later) 
c3 SLT-Adapter cl 
For the DBS 824 
Cl CPC-S or M software (3.03 or later) 
Cl SLT-Adap ter 0 
cl Definition of hardware 
Program the telephone system to 
identify the SLT-Adapter. 
Hunt group ring assignments 
Program the hunt group assignments 
for all extension numbers that ring the 
voice messaging system. When pro- 
gramming, assign a “Hunt Group Pilot 
Number or Group Hunting Code” for the 
voice messaging system. This code is the 
extension number that rings the voice 
messaging system. 
..__ 
Program call overflow 
Program the options for busy voice port 
conditions. Incoming calls may be 
forwarded to an attendant or operator 
when the voice ports are busy. 
28 
PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							INSTALLING THE TELEPHgNE SYSTEM 
Special programming requirements 
The following procedures are the minimum 
required programming to ensure the proper 
ftmctioning of the telephone system with 
the voice messaging system. 
Caution When setting other telephone 
system options, be sure. to avoid conflicts 
with the settings in these procedures. 
Conflicting options may affect the proper 
functioning of the voice messaging system. 
To assign a terminal type to each voice port 
6 
7 Enter programming mode. 
Press 
FF3. 
Dial the first voice port extension 
number (for the DBS 
40,72, or 96, range: 
9-72; for the DBS 824, range: 3-24) The 
display shows “EXT Xxx PROGRAM.” 
Press 2#. The display shows “EXT Xxx 
002: XX” (the telephone type). 
Do one of the following: 
l For the DBS 40,72 or 96, press 15 (for 
third-party voice mail through OPX; 
this type includes the SIT-Adapter). 
l For the DBS 824, press 15 (for third- 
party voice mail through the SLT- 
Adapter) . 
Press HOLD to go to the next voice port 
extension number. 
Repeat steps 5 and 6 for each voice port 
to be programmed. 
To enable the disconnect signal on each voice 
Port 
1 Press FF3. 
2 Dial the voice port extension numbers 
(for the DBS 40,72,96, range: 9-72; for 
the DBS 824, range: 3-24). The display 
shows “EXT XXX PROGRAM.” 
3 Do one of the following: 
l For the DBS 40,72, or 96, press 46#. 
The display shows “EXT XXX 046: 0 
(AEC DISCONNECT) .” 
l For the DBS 824, press 45#. The 
display shows “EXT Xxx 045: 0 (SLT 
DISCONNECT) .” 
4 Press 1 to enable sending the disconnect 
signal to the voice messaging system 
when the caller hangs up. 
5 Press HOLD to go to the next voice port 
extension number. 
6 Repeat steps 4 and 5 for each voice port 
extension number. 
INSTALLING THE VOICE MESSAGING SYSTEM 29