Panasonic S-series Voice Processing System Technicians Guide

							LEARNING CALL PROGRESS TONES 
Confirming transfer and recall 
sequences 
For the voice messaging system to learn 
tones correctly, it must know the correct 
dialing sequences for these two functions. 
To confirm the transfer and-recall sequences 
1 
2 
3 
4 
5 
6 Determine the transfer and recall 
sequences for your telephone system. 
Your telephone system documentation 
provides this information. 
Using three single-line telephones, 
verify that these sequences work cor- 
rectly by simulating a transfer and a 
recall. 
Access the technician’s conversation. 
Select action 5 to change system 
options. 
Press 370 to confirm or change the 
transfer sequence. 
Press 372 to confirm or change the recall 
sequence. 
Analyzing tone delays 
Different telephone systems vary in the 
length of time elapsed before providing 
a tone, as well as the duration of the tone 
itself. To ensure that the voice messaging 
system learns the correct tone and that it 
has enough time to learn it completely, you 
must first simulate each tone and then 
answer the questions in the Tone Analysis 
Worksheet. 
Complete the worksheet before initiating 
the call progress tone tests on the voice 
messaging system. 
To complete the worksheet, you need: 
l Two analog extensions from the tele- 
phone system 
l Two single-line sets with no forwarding, 
second-line ringing, or camp-on 
enabled 
l A clock or watch that can measure 
seconds 
SETTING UP THE APPLICATION 61  
						

							LEARNING CALL PROGRESS TONES 
Tone Analysis Worksheet 
Task 
Simulate dial tone. Result 
I Go off-hook on a single-line set. 
2 Note how long before the dial tone c3 Dial tone begins immediately 
begins. 
0 Dial tone begins after seconds. 
Adjust system option 570. 
3 Note whether you hear dial tone for a 
minimum of five seconds. 
’  Simulate ring back tone. 
0 Dial tone lasts five seconds. 
Q Dial tone lasts less than five seconds. 
Adjust the telephone system programming. 
I Go off-hook on a single-line set. 
2 Dial the other telephone. 
3 Note how long before the ring back o Ring back tone begins immediately. 
tone begins. 
o Ring back tone begins after 
seconds. Adjust system option 571. 
4 Note whether you hear the ring back CI Ring back tone lasts six rings. 
tone for a minimum of six rings. 
CI Ring back tone lasts fewer than six rings. 
Adjust the telephone system programming. 
Simulate busy tone. 
I Go off-hook on a single-line set. Leave it 
off-hook. 
2 Go off-hook on the second single-line 
set, and dial the busy extension. 
3 Note how long before the busy tone Q Busy tone begins immediately. 
begins. 
0 Busy tone begins after seconds. 
Adjust system option 572. 
4 Note whether you hear the busy tone a Busy tone lasts six tones. 
for a minimum of six tones. 
Q Busy tone lasts fewer than six tones. 
Adjust the telephone system programming. 
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							LEARNING CALL PROGRESS TONES 
Task Result 
Simulate disconnect tone. 
I Go off-hook on a single-line set and dial 
the other extension. 
2 Answer the ringing set, and then imme- 
diately go on-hook. 
3 Note how long before tl& disconnect 
tone begins. 
4 Note whether you hear the disconnect 
tone for a minimum of five seconds or 
six tones. 0 Disconnect tone begins immediately. 
0 Disconnect tone begins after 
seconds. Adjust system option 573. 
0 Disconnect tone lasts five seconds or six 
tones. 
0 Disconnect tone lasts less than five 
seconds or fewer than six tones. Adjust 
the telephone system programming. 
Simulate do-not-disturb tone. 
I Activate the do-not-disturb mode on the 
first single-line set and leave it on hook. 
2 From the second single-line set, dial the 
first extension. 
3 Note how long before the do-not- Q Do-not-disturb tone begins immediately. 
disturb tone begins. 
Q Do-not-disturb tone begins after 
seconds. Adjust system option 574. 
4 Note whether you hear the do-not- Q Do-not-disturb tone lasts six tones. 
disturb tone for a minimum of six tones. 
LI Do-not-disturb tone lasts fewer than six 
tones. Adjust the telephone system 
programming. 
T i p If you will be setting up the voice 
messaging system for other sites with the 
same telephone system, programmed 
identically, you can reuse the results re- 
corded on the Tone Analysis Worksheet. 
SETTING UP THE APPLICATION 63  
						

							LEARNING CALL PROGRESS TONES 
Adjusting tone delay system options 
If there is a delay before any of the tones, 
you must adjust the appropriate system 
option so that the voice messaging system 
waits before learning the tone. 
After you adjust these system options, you 
can initiate the learn call progress tone 
tests. 
To adjust tone delays 
Access the technician’s conversation. 
Select action 5 to change system 
options. 
Enter the three-digit system option 
number indicated on the Tone Analysis 
Worksheet. The system tells you the 
current setting. 
To confirm that you want to change the 
option, press 1 for Yes. 
Enter the number of seconds of delay 
before the tone begins and then 
press +K. The system repeats the value 
you have entered. 
Conducting the tests to learn call 
progress tones 
After completing the Tone Analysis Work- 
sheet and, if necessary, adjusting the tone 
delays, you can initiate the call progress 
tone tests. There are two modes: manual 
and automatic. 
Whether you use the manual mode or 
automatic mode, it takes only a few min- 
utes and does not require you to exit the 
voice messaging system. 
Notes 
l While the tests are in progress, the voice 
messaging system does not answer any 
calls. The operator must answer all calls 
during the test. 
l If you adjust any parameters during the 
test, the technician’s conversation allows 
you to reset them to the defaults. 
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							LEARNING CALL PROGRESS TONES 
Two modes for testing 
e,,.. 
Mode Advantages and disadvantages 
Nfanual 
The tests must be run on-site, using two extensions. 
The tests are not affected by telephone system programming. 
Automatic The tests can be nm from off-site. 
The tests do not work with some telephone system program- 
ming, such as call forwarding and camp-on options. You must 
disable these settings before conducting the tests. 
The do-not-disturb tone cannot be learned. 
SETTING UP THE APPLICATION 65  
						

							LEARNING CALL PROGRESS TONES 
Using manual mode 
To use the manual mode, you need access 
to two telephone extensions of the tele- 
phone system. You call the voice messaging 
system from one extension-the “first 
telephone”- and the tests use it and the 
other extension-the “second telephone”- 
to learn each tone. 
To use manual mode 
From the first telephone, access the 
technician% conversation. 
Select action 7 (learn call progress 
tones). 
Select action 3 to use manual mode. 
The voice messaging system tells you if 
any voice mail ports are active, and you 
can either try again later or tell the voice 
messaging system to disconnect all calls. 
When all voice mail ports are clear, the 
voice messaging system begins the test. 
When prompted, select action 4 (dial 
tone), 5 (ring back tone), 6 (busy tone), 
7 (disconnect tone), or 8 (do-not-disturb 
tone), and then follow the appropriate 
procedure below. 
To learn the dial tone 
Wait while the voice messaging system 
learns the dial tone. 
To learn the ring back tone 
1 
When prompted, enter the extension of 
the second telephone, and then press %. 
The voice messaging system confirms 
the extension. 
2 Do not answer the second telephone 
when it rings. 
3 Wait while the system learns the ring 
back tone. 
To learn the busy tone 
1 When prompted, enter the extension 
number of the telephone you are using, 
and then press +E. The voice messaging 
system confirms the extension. 
2 Wait while the system learns the busy 
tone. 
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							.,I: 
._’ :: 
LEARNING CALL PROGRESS TONES -_._. ._. 
‘L 
To learn the disconnect tone To learn the do-not-disturb tone 
When prompted, enter the extension of 
the second telephone, and then press ?Ic. 
The voice messaging system confirms 
the extension. 
Answer the second telephone when it 
rings. i ,. 
Wait two seconds. 
Disconnect the second telephone, and 
press 1 on the first telephone. 
Repeat steps 2 through 4 twice, as 
prompted. 
; 
2 
On the second telephone, activate the 
do-not-disturb mode. 
On the first telephone, select the 
do-not-disturb test. 
When prompted, enter the extension of 
the second telephone and then press +k. 
Confirm the extension. 
Press 1 to indicate that the second 
telephone is in do-not-disturb mode. 
Wait while the voice messaging system 
learns the do-not-disturb tone. 
Note Your customer’s telephone system 
may not provide a do-not-disturb tone. 
SETTING UP THE APPLICATION 67  
						

							LEARNING CALL PROGRESS TONES 
Using automatic mode 
To use automatic mode, you indicate the 
extensions of the voice mail ports, and the 
voice messaging system runs each test, 
informing you as tests begin and end. 
Notes 
l Do not use a hunt group pilot extension 
for the tests. Use the actual voice mail 
port extensions instead. 
0 Your telephone system may not provide 
a disconnect tone. If not, the voice 
messaging system will report that the 
disconnect tone could not be learned. 
You can ignore this message. 
To use automatic mode : -” -. 
Access the technicians conversation. 
Select action 7 (learn call’progress 
tones). 
Select action 2 to use automatic mode. 
Confirm the current voice mail exten- 
sions. If they are incorrect or haven‘t 
been entered, enter each extension, 
followed by +k. 
The voice messaging system tells you if 
any voice mail ports are active, and you 
can either try again later or tell the voice 
messaging system to disconnect ail calls. 
When all voice mail ports are clear, the 
voice messaging system begins the test. 
To skip any one of the tests, press +k as 
the conversation announces that the 
test is beginning. 
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							LEARNING CALL PROGRESS TONES 
Handling unlearned tones 
If any of the tones cannot be learned, check 
the following: 
l Verify that you have indicated actual 
extensions, and not a hunt group pilot 
number. 
l For automatic mode;Qerify that you 
have identified the extensions correctly 
and that they correspond to the correct 
port. 
l For automatic mode, verify that the 
telephone system does not have call 
forwarding enabled. 
SETTING UP THE APPLICATION 69  
						

							g system information 
I the setup and maintenance 
Form through the technician’s The system information summary gives you 
the following information: 
, YOU CZl A0 check important 
about the system. . Software version 
l System manager’s password 
l Telephone system code 
l Application method 
l x -Number of mailboxes 
l Operator’s extension 
l Operator mailbox ID 
l Fax extension 
l Fax notification status (on or off) 
-> 
. 
: _.(. :. . . . 1.., “. .;. 
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S-SERIES TECHNICIAN’S GUIDE