Panasonic S-series Voice Processing System Technicians Guide

							TRACKING REMOTE MAINTENANCE SESSIONS WITH THE BILLING LOG 13 
. 
: : 
Task overview To turn on the billing log 
The following explains the general proce- 
dure for tracking Remote Maintenance , 
sessions with the billing log. Refer to the 
detailed procedures for specific instructions 2 
on how to use the billing log. 
‘1 
l-i 
From the Main menu, press ~8 to choose 
“Support menu.” 
Press 
FZ to choose “Billing log.” 
Type 
a name or use the default name, 
SESSION.LOG, for the billing log file. 
Then press 
ENTER. 
J 
Turn on the billing log. 
While the billing log is on; a new record 
is added to the billing log each time you 4 
make a connection with the voice 
messaging system. 5 
Update the billing log file when you 
disconnect from the voice messaging 
system. 
Each time you disconnect from the 
voice messaging system, you are 
prompted to update the record that 
contains information about that 
connection. 
Turn off the billing log. 
View the billing log or copy it to the 
support computer for viewing in 
another program. 
Remote Maintenance can display the 
billing log or copy the file to the support 
computer for viewing in a database, 
spreadsheet, or word processing 
program. Type a three-character operator ID. 
Make a connection with the voice 
messaging system. 
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							TRACKING REMOTE MAINTENANCE SESSIONS WITH THE BliLlNG LOG 
To update the billing log when you end a 
To view the billing log 
connection 
1 
1 Press ~6 to disconnect from the voice 
messaging system. 
2 
2 When prompted, update the “Operator 
ID,” “Name,” and “Description” fields as 
needed. 
3 
Ti p You can type comments about the 
session in the “Description’ field. 4 
To turn off the billing log 
From the Main menu, press F3, to view 
the list of all files. 
On the local side of the File Menu 
screen, .select the billing log, and press 
t&SPACEBAR. 
Press F2 to display the File menu. 
Press 
F5 to choose “View file(s).” The 
contents of the billing log scrolls. 
Press the 
SPACEBAR to pause or restart 
scrolling. 
1 From the Main menu, press 
~8 to choose Ti p Import the billing log into a database, 
“Support menu.” spreadsheet, or word processing program to 
format or examine the data. 
2 Press 
F2 to choose “Billing log.” 
3 When you see the message “Billing LOG 
is Active! Turn it off [Y/N]?” press 
Y. 
REMOTE MAINTENANCE 1 13  
						

							Troubleshootirig 
with the console 
Console overview 
.............................................. 
116 
System manager’s screen 
................................. 
120 
Technician’s 
screen 
............................................ 
122 
TROUBLESHOOTING WITH THE CONSOLE 115  
						

							Console oven/few ,- 
,.. 
: 
The voice messaging system screens show 
The Banner screen is the first screen that 
all of the settings you have configured 
you see when you access the voice messag- z”^ 
through the technician’s and system 
ing system. From the Banner screen, you 
manager’s conversations. If your customer’s 
can view system status and access the 
system behaves unexpectedly, it might be 
system manager’s and technician’s screens. 
easier to identify the reason for the unex- 
pected behavior when you view the entire 
system configuration. 
Copyright (c) 1998 
Matsushita Communication Industrial Corp. of llmerica 
116 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							CONSOLE OVERVIEW 
System status 
You find system status information on the 
first line of the Banner screen. Available 
ports and port status appear on the left 
side of the line. The system time, schedule 
mode, and date are on the right side. 
The second line displays-the function keys 
that are active on this screen. 
Troubleshooting system settings 
To view each of the settings for the site, 
you log in from the Banner screen. The 
password that you enter when you log 
in (the technician’s or system manager’s) 
determines which screen appears. 
TROUBLESHOOTING WITH THE CONSOLE 117  
						

							CONSOLE OVERVIEW 
To log in to the voice messaging system 
1 From the Banner screen, press F2. 
2 Type the technician’s password (initially 
8324) to view the technician’s screen, or 
the system manager’s password (initially 
797647) to view the system manager’s 
screen. 
T i p If you log in using the technician’s 
password, you can toggle between the tech- 
nician’s and system manager’s screens by 
pressing 
CTRL+LEFTARROW and CTRL+RIGHT 
ARROW. 
Screen navigation 
You can navigate the system manageis 
screen and the technician’s screen by using 
the indicated keys. 
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							CONSOLE OVERVIEW 
Navigating with keys 
Key Effect 
Fl Access the Reports menu. 
From the Banner screen, sign in. 
From any voice field, display the copy options. 
Select the port from which you want to establish a local connection. 
F4 Establish a local connection. 
Expand the field to enter data. 
Move from the first field in one section to the first field in the next 
section. 
F8 Expands the “Mailbox maintenance” area so you can add mailboxes. 
Move forward to the next field displayed on the screen. 
Move backward to the prior field displayed on the screen. 
SHIFT+TAB 
LEFT ARROW 
Move to the left one character. If you are at the beginning of a field, 
it moves the cursor backward to the prior field. 
RIGHT ARROW Move to the right one character. If you are at the end of a field, 
it moves the cursor forward to the next field. 
UP ARROW 
DOWN ARROW 
ESC Move to the closest field above the current field. 
Move to the closest field below the current field. 
Exit the current field without saving the change. 
Or 
Return to the banner screen. 
CTRL+LEFT 
~~~owand 
CTRL+RIGHT 
ARROW 
If logged in with the technician’s password, toggle between 
technician’s screen and system manager’s screen. 
TROUBLESHOOTING WITH THE CONSOLE 11 9  
						

							System manager’s screen = 
The system manageis screen allows you 
to review and change mailboxes, message 
groups, greetings and menus, the system 
schedule, the system manager’s password, 
operator settings, and fax settings. The System Manager’s Guide provides 
complete information on configuring~ach 
of the settings on this screen. Viewing the 
system setup might help identify the reason 
for unexpected system behavior with, for 
example, mailbox maintenance and menu 
keys. 
See also 
System Manager’s Guide: Maintaining your 
system 
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							SYSTEM MANAGER’S SCREEN 
Mailboxes 
Menus 
If the system is nearing its storage capacity, 
If a problem occurs with a system menu, 
you can review the number and length of 
it is helpful to view the menu structure 
messages for each subscriber from this 
from this screen. You can ensure that the 
section of the system manager’s screen. 
menus are linked correctly and that menu 
keys set up for routing go to the intended 
Notes mailbox ID. 
l For organizations using a first-name 
directory, follow this special procedure 
for entering mailbox information at the 
console. 
l When prompted for a subscriber’s 
name, enter the first name in the last 
name field and the last name in the first 
name field. 
TROUBLESHOOTING WITH THE CONSOLE 121  
						

							The technician’s screen allows you to System options 
review and change the telephone system 
code, operator settings, fax settings, system One area where viewing the system setup 
options, and the technicians password. You can be very helpful in identifying reasons 
can also instruct the voice messaging for unexpected behavior is the system 
system to learn call progress tones. option area. Appendix A, “Changing sys- 
tem options” describes system options and 
includes a worksheet, allowing the techni- 
cian to document the option settings at 
time of installation. 
port5 at initialization 
See also 
Setting up the application . . . . . . . . . . . . . . . . . . . . . . . . . 35 
122 PANAVOICE S-SERIES TECHNICIAN’S GUIDE