Panasonic S-series Voice Processing System Technicians Guide

							Transferring files 
i. 
You can transfer a copy of a file from the 
voice messaging system to the support 
computer during a Remote Maintenance 
session. The original file remains on the 
voice messaging system. 
During most file transfers, the voice mes- 
saging system continues to answer calls. 
However, to transfer or view any of the 
following files, shut down the voice messag- 
ing software and go to the command 
prompt: 
l Database files (AvY.* files) 
l Executable files (*.EXE) 
l The current days REPLOG file 
(REPLOG.PRN) 
When you might transfer files Warning! If 
changes. aremade to any of the 
voice messaging systeni3 fSes, the system 
will not restart unless the system’s fiIe Iist is 
updated. If you edit a file on the voice 
messaging system, go to the command 
prompt and type D:  and press ENTER. Then 
type VMUTIL MAKELIST and press ENTER. .“‘” 
Ti p To edit a file, use the voice messaging 
system’s TED utility rather than transferring 
the file to the support computer. For details 
on the TED utility, see Appendix C, “TED 
Utility” 
Direction of transfer 
From the voice messaging system to the 
support computer 
Purpose 
To print reports 
From the support computer to the voice 
messaging system 
l To replace a file containing a defect with 
one that corrects the defect 
l To install custom recordings 
See also 
Getting started on, the support 
computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*.............. 90 
Managing files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
106 
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							TRANSFERRING FILES 
Task overview 
1 Set the file transfer options. 
2 Change the directory. 
If necessary, change the directory on 
the support computer or the voice 
messaging system. 
3 Transfer the files at the File Menu 
screen. 
Use the File Menu screen to transfer 
the files from the voice messaging 
system to the support computer. 
Setting the file transfer options 
There are three file transfer options that 
affect how file transfers are conducted. 
File compression 
Set this option to “Off” because the 
modem already compresses the files. 
Overwrite verify 
.When this option is set to “On,” you are 
prompted to confirm a file transfer if the 
transferred file replaces an existing file 
with the same name. 
OveNrite duplicate files 
This option allows you to control 
whether the system replaces an existing 
file with a transferred file that has the 
same name. The possible settings are 
“Always” (always replaces an existing file 
with a transferred file), “Older” (only 
replaces an existing file if it is older than 
the transferred iile), and “Never” (never 
replaces the existing file). 
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TRANSFERRING FILES 
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To set the file transfer options 
To transfer files 
From the Main menu, press F3 to view 
the list of all files. 1 
2 
Press 
F2 to choose “File Menu.” 
Press 
~8 to choose “Options.” 
3 
Set each file transfer option as needed 
by selecting it and pressing the 
SPACE BAR. 4 
Press FlO to save your changes. 
5 
To change the directory 
1 Place the cursor on the side of the File 
Menu screen where you want to change 6 
the directory. 
2 Press 
F2 to choose “Menu.” 
7 
3 Press 
F3 to choose “Change Drive/ 
Directory.” 
4 Type the name of the drive and directory 8 
you want to change to. Press ENTER. 9 From the Main menu, press 
~3. 
Go to the directory where the source 
files exist. 
Place the cursor on the side of the 
screen where the source files appear. 
Select each Ele to be transferred by 
placing the cursor on the file name 
and pressing the 
SPACEBAR. 
Verify that the arrow centered between 
the two sides is pointing toward the 
destination side. 
Verify that the directory displayed on 
the destination side is where you want 
to transfer the files. 
Verify that the “Files selected” field at 
the bottom of the screen displays the 
correct number of files to be transferred. 
Press 
Fl to start the transfer. 
Verify that the transfer is complete by 
confirming that the “Percent complete” 
field displays 
“lOO%.” 
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							TRANSFERRING FILES 
The File Menu screen is where you initiate file transfers, 
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A Local side 
The left side of the File Menu screen lists 
the directory and files on the support 
computer. 
B Host side 
The right side of the File Menu screen 
lists the directory and files on the voice 
messaging system. 
C The destination arrow 
This arrow points to the destination side 
of the screen. The arrow changes direc- 
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D The source files 
The source files’are always on the side 
of the screen where you place the cursor. 
This list contains the files you want to 
transfer. In this example, the source files 
are on the right because the destination 
arrow points to the left. 
E The destination files 
This is the directory where the files are 
being transferred to. Do not place the 
cursor here. In this example, the desti- 
nation files are on the left. 
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							Managing files 
From the File Menu screen, you can do 
the following tasks for either the support To delete files 
computer or the voice messaging system: 1 At the File Menu screen, place the cursor 
l Delete files 
l View files 
l 
Make new directories on the nam6 of the file you want to 
delete and press 
ENTER. 
2 Press F2 to display the File menu. 
3 Press ~6 to choose “Delete fles.” 
4 Follow the on-screen prompts to delete 
the file. 
See also 
Transferring files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 
,.‘T‘ 
106 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							MANAGING FILES 
4 iew files To make a new directory 
At the File Menu screen, place the cursor 1 
,711 the name of the file you want to view 
jnd press 
ENTER. 
Bress F2 to display the File menu. 
2 
Press 
F5 to choose “View files.” The 
contents of the file scroll. Press the 
SPACEBAR to pause or restart scrolling. 
3 
4 
5 
6 At the File Menu screen, place the cursor 
on the side of the screen where you want. 
to create a new directory. 
Verify that the drive and directory 
displayed is where you want to create 
a new directory. 
Press F2 to display the File menu. 
Press 
F4 to choose “New directory” 
TVpe the name of the new directory and 
press 
ENTER. 
Press Flo to exit the file. 
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REMOTE MAINTENANCE 107  
						

							Restarting the voice messaging system - 
remotely 
At times, you may need to restart the voice 
messaging system during a Remote Mainte- 
nance session. For example, if the voice 
messaging system is not answering calls, 
and no one is available to restart the voice 
messaging system, you can use Remote 
Maintenance to bring the system back on 
line. When you restart the voice messaging 
system remotely; the Remote Maintenance 
connection is ended, Wait about two 
minutes for the voice messaging system to 
restart before reestablishing a connection. 
Note These steps are necessary only if you 
are not at the site where the voice messag- 
ing system is located. To restart the voice 
messaging system locally, simply unplug it, 
wait ten seconds, and plug it back in. . . 
108 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							RESTARTING THE VOICE MESSAGING SYSTEM REMOTELY 
To restart the voice messaging system from 
the support computer 
1 Shut down the voice messaging system 
and go to the voice messaging system’s 
command prompt. 
2 PreSSALT+LEFTSHIFTtO access the 
Remote Maintenanc&$lain menu. 
3 Press 
~8 to choose “Support Menu.” 
4 Press 
F3 to choose “Host Reboot.” 
5 TVpe Y and press 
ENTER to confirm. The 
voice messaging system restarts and the 
connection is ended. 
6 PX?SSFlOtO exit. 
REMOTE MAINTENANCE 109  
						

							Tracking Remote Maintenance sessions with the 
billing log 
You can track information about Remote 
Maintenance sessions by using the billing 
log feature. The billing log stores the 
following information about each 
connection: 
l The name and telephone number of the 
voice messaging system 
l The identification code of the person 
who conducted the session 
l Comments about the session 
0 The date the call occurred 
l The start time, end time, and elapsed 
time of the connection 
T i p Since the billing log is a text file,. you 
can import this file inta database, spread- 
sheet, or word processing programs to 
format or examine the data. 
Characteristics of the billing log file 
The file is a text Rle consisting of fixed- 
length records. 
Each record contains ten fields that 
store information about a single Remote 
Maintenance connection. 
Each record is separated by a carriage 
return. 
The file is stored in the Remote Mainte- 
nance directory. 
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							TRACKING REMOTE MAINTENANCE SESSIONS WITH THE BILLING LOG 
Fields in each billing log record 
Field Description 
Operator ID Three alphanumeric characters that identify who conducted 
the Remote Maintenance session. 
Name The name of the voice messaging system as it appears in the 
-:- support computer’s phone book entry. 
Description 
Telephone number The field used to keep notes about the session. You can type 
up to 27 characters. 
The voice messaging system’s telephone number as it 
appears in the support computer’s phone book entry. 
Direction of the 
connection The entry “ORIG,” indicating that the support computer 
made the call. 
Date 
Day of week The date the call was made in mmddyy format. 
The weekday the call was made: 1 = Monday, 2 = Tuesday, 
and so on. 
Start time The time the connection was made. 
End time 
Elapsed time The time the connection ended. 
The total time of the Remote Maintenance connection. 
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