Panasonic S-series Voice Processing System Technicians Guide

							Setting. up the support computer’s phone book 
Before making a connection, you must 
create a phone book entry for the support 
computer. This phone book entry stores 
information you need to connect to each 
voice messaging system site that you 
support. 
Information needed to make a 
connection 
l The COM port, baud, and modem type 
settings used by the support computer 
l The modem phone number (for modem 
connections only), login, and password 
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Overview ., 
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The following steps describe the general 
procedure for setting up a support 
com- 
puter’s phone book. Step 1 is required. Step 
2 is optional. 
1 Set up the default phone book entry. 
This entry stores the basic communica- 
tions settings used by the support com- 
puter. When you create a new entry, all 
settings in the default phone book entry _,_ 
are copied to the new entry, 
2 Create a phone book entry for each 
voice messaging system site. 
For each voice messaging system site, 
create a phone book entry that stores 
the information needed to connect with 
that voice messaging system site. 
See also 
Getting started on the support 
computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 
Conducting a Remote Maintenance 
session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 
92 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							SE-I-VNG UP THE SUPPORT COMPUTER’S PHONE BOOK 
To configure the default phone book entry 
1 
2 
3 
4 
5 
6 
From the Main menu, press F2 to choose 
“Call Menu.” 
Press 
F3 to choose “Phone Book Menu.” 
Select “Default,’ from the Phone Book 
menu and press 
F3. -y- 
Press PAGE DOWN to move to the COM 
port section of the screen. 
Verify that the number in the “Port” field 
is the same as the COM port you speci- 
fied during the software installation, To 
change the value, press 
P. 
To choose the modem speed (baud), 
press 
B until the correct modem speed 
appears. 
l If you are using a modem, choose 
“9,600.” 
l If you are using Direct Connect, 
choose “19,200.” 
To move to the modem section, press 
M. 
Select the modem type the support 
computer uses. 
l If your modem is not listed, select 
“Hayes Extended.” 
l If you are using Direct Connect, 
select “Direct Connect.” 
PreSS ENTER. 
Press FlO to save your changes. 
To create a phone book entry for the voice 
messaging system 
1 
From the Main menu, press F2 to choose 
“Call Menu.” 
2 Press 
F3 to choose “Phone Book Menu.” 
3 Press 
Fl to begin adding an entry. 
4 Type the name for this entry and press 
ENTER. 
5 Change any information that is specific 
to the voice messaging system site. 
6 Press 
Flo to save your changes. 
Note The “Login! and “Password,, fields 
must be identical to those on the voice 
messaging system’s phone book entry. 
These are set to “support” and “voice” 
respectively (all lower case) by default. 
REMOTE MAINTENANCE 93  
						

							Conducting a Remote Maintenance session 
Decide which of the methods below best 
supports your situation. Then follow the 
related procedure to make a connection. 
Three methods for connecting with the 
host computer 
Call menu 
Use this method ifyou connect to mul- 
tiple voice messaging systems and have 
configured a separate phone book entry 
for each. 
Voice switch 
Use this method when the voice mes- 
saging systems modem cannot be dialed 
directly (for example, if an operator 
must transfer the call to the modems 
extension). A telephone handset must 
be connected to the support computer’s 
modem. This option is not available 
with Direct Connect. 
Quick connect 
Use this method if you are supporting 
only one voice messaging system or if 
you prefer to type a telephone number 
each time you connect. 
See also 
Setting up the support computers 
phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..s........... 92 
Note If the voice messaging system is :! 
sometimes accessed by modem and : 
sometimes by Direct Connect, you must .- 
restart the voice messaging system after 
connecting or disconnecting the modem. 
As part of start-up, the voice messaging 
system looks for a modem and, if none is 
found, it initializes for Direct Connect. 
To call the voice messaging system by using 
the Call menu method 
From the Main menu, press F2 to choose 
“Call menu.” 
Select the phone book entry of the host 
computer you want to call and press 
Fl. 
Wait about 30 seconds for a connection. 
The voice messaging systems Banner 
screen appears. 
94 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							CONDUCTING A REMOTE MAINTENANCE SESSION 
To call the voice messaging system by using 
the Voice switch method 
1 Using a telephone connected to the 
support computer, dial the company 
telephone number for the voice messag- 
ing system you are connecting with. 
2 When you have connected, ask to be 
transferred to the modem extension 
and press 
F7 immediately (do not wait 
for modem tone) to prepare your com- 
puter’s modem to communicate with 
the voice messaging systems modem. 
3 Wait about 30 seconds for a connection. 
The voice messaging system’s Banner 
screen appears. 
To call the voice messaging system by using 
the Quick connect method 
From the Main menu, press Fl to select 
“Quick connect.” 
Type the voice messaging systems 
telephone number in the “Enter tele- 
phone number” field. Include any 
special dialing characters. For Direct 
Connect, leave this field blank. Press 
ENTER. 
Wait about 30 seconds for a connection. 
The voice messaging system’s Banner 
screen appears. 
REMOTE MAINTENANCE 95  
						

							Suspending and resuming a Remote 
Maintenance session -. 
,:r: 
. . ,. 
Suspending a Remote Maintenance session Important points about suspending 
allows you to use other programs on the session 
support computer without disconnecting l from the voice messaging system. For Always remember to resume a sus- 
example, during a Remote Maintenance pended session and properly disconnect 
session, you might want to view files on the from the voice messaging system. 
support computer’s hard drive, and then Failing to do so might cause the voice 
resume the session. messaging system to restart abruptly. 
l You continue to incur long-distance 
charges if connected by a long-distance 
Cdl. 
l 
During a suspended session, the sup- 
port computer no longer controls the 
voice messaging system. 
To suspend or resume a Remote Maimtenance 
session 
1 From the Main menu, press ~8 to choose 
“Support menu.” 
2 Press 
Fl to choose “Suspend/Resume.” 
See also 
Ending a connection . . . . . . . . . . . . . . . . . . . . . . . . ..*....... 97 
96 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Ending a connection 
You must disconnect properly from the 
voice messaging system. If you do not 
disconnect by using the procedure below, 
one of the following occurs: 
l The voice messaging system’s telephone 
line is not released. 
l The voice messaging @stem abruptly 
restarts. Callers using the voice messag- 
ing system are disconnected. 
To disconnect from the voice messaging 
system 
From the Main menu, press ~6 to choose 
‘FklXlgUp.” 
REMOTE MAINTENANCE 97  
						

							Backing up and restoring the voice messaging 
system 
The voice messaging systems backup utility 
provides a way to store the entire voice 
messaging system, including all messages, 
greetings, and menu keys. This is a com- 
plete backup, different from the database 
archive. It takes as much as two hours to 
complete at a 9600-baud rate and requires a 
support computer connected to the voice 
messaging system unit. So you might do 
complete backups less frequently. 
See also 
Protecting the voice messaging system’s 
data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 
Setting up the support computers 
phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 It is recommended that you back up 
the system compIeteIy after greetings are 
recorded, menu keys are set up, ‘and sub- 
scribers are enrolled. Thereafter, perform 
backups after making signihcant changes 
to any of these parts of the system. Perform 
database archives on a more regular basis to 
save other custom settings, such as system 
options. / 
” 
. 
98 PANAVOICE S-SERIES TECHNICIAN’S GUIDE .., 
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							BACKING UP AND RESTORING THE VOICE MESSAGING SYSTEM 
:king up and 
ng system’s 
aemote 
sook entry. To start the voice messaging system’s backup 
utility 
1 
Connect to the voice messaging system 
using Remote Maintenance. 
2 At the Banner screen, press ESC. 
3 Type Y to exit- and disconnect all lines. 
xjng system. 4 To return to Remote Maintenance, press 
AU+LEJ!T SHIFT. 
aging system. 5 To hang up, press ~6. 
6 To exit Remote Maintenance, press ~10. 
7 At the support computer’s command 
prompt in the directory where Remote 
Maintenance is installed, type: 
BACKURBAT 
8 Choose a command from the Backup 
and Restore menu: 
. For “Backup system,” press 
1, then 
press 
ENTER. 
l For “Restore system,” press 2, then 
press 
ENTER. 
l For “Configure,” press 3, then press 
ENTER. 
l For “Exit,” press x, then press ENTER. 
_ : .:. :r:..;::’ 
,: A..(. 
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REMOTE MAINTENANCE 99  
						

							‘-x 
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BACKING UP AND RESTORING THE VOICE MESSAGING SYSTEM .TT. 
.-:., 
TO create a backup phone book entry To perform a system backup .‘4, 
1 
2 
3 
4 
5 Access the backup utility. 
From the backup utility’s Main menu, 
type 
3 to select “Configure” and press 
ENTER. 
1 
2 
The current phone book entry settings 
appear, and you are asked if you would 
like to change them. If yes, type Y and 
press 
ENTER. 
3 
Each setting is presented with on-screen 4 
Help about choosing the correct setting. 
For each setting, type the correct value 
or, if you do not want to change it, type 
N and press ENTER. 
Confirm your new settings as prompted. 
You are returned to the utility’s Main 
menu. 
Note You only need to create a backup 
phone book entry before you back up the 
voice messaging system the first time and if 
you need to make changes to any phone 
book settings. Access the backup utility. 
From the backup utility’s Main menu, 
type 1 to select “Backup System’ and 
press 
ENTER. 
When prompted, type the complete 
path of the directory on the support 
computer into which the system will 
be backed up and press 
ENTER. 
When asked to confirm, type Y if the 
path for the backup directory on the 
support computer is correct, and press 
ENTER. The backup utility connects to 
the voice messaging system and copies 
all voice messaging system files to the 
backup directory. 
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							BACKING UP AND RESTORING THE VOICE MESSAGING SYSTEM 
To restore a system backup 
1 
2 
3 
4 Access the backup utility. 
From the backup utility’s Main menu, 
type 2 to select “Restore System” and 
press 
ENTER. 
When prompted, type-&the complete 
path of the directory where the backup 
voice messaging system files are saved 
on the support computer and press 
ENTER. 
When asked to confirm, typeY if the 
path for the backup directory is correct 
and press 
ENTER. All voice messaging 
system files are then copied from the 
backup directory to the voice messaging 
system. 
REMOTE MAINTENANCE 1 01