Panasonic S-series Voice Processing System Technicians Guide

							ization part of 
stion. 
rator’s exten- 
: system tells 
extension is. 
0 use the 
3n number, and 
1 confirms the 
USING THE VOICE MESSAGING SYSTEM’S FAX SUPPORT 
Activating fax notification 
If you turn on fax notification, the voice 
messaging system asks callers who dial the 
fax extension to leave a message describing 
what they are faxing and for whom. This 
message goes to the Operator mailbox. Fax 
notification is initially set to “Off.” 
- 
If you do not turn on faxnotification, callers 
can still send faxes to the fax extension, but 
the voice messaging system does not ask 
them to leave a message. 
To activate fax notification 
After identifying the fax extension, the voice 
messaging system asks if you want fax 
notification turned on. Press 1 for Yes. 
., 
:. ,.. . . 
SETTING UP THE APPLICATION 5 1  
						

							AppendixA, “Changing system options,” 
describes many system options that affect 
how the voice messaging system works. As 
technician, you can change these system 
options by telephone. 
Many of these system options affect the way 
the voice messaging system works with the 
telephone system. In most cases, you do 
not need to change any system options 
related to the telephone system. The default 
values set for each telephone system are 
correct for most installation sites. In some 
cases, however, differences in telephone 
system programming or signal quality may 
require you to make minor adjustments to 
these options. 
Other system options provide a way to fur- 
ther customize the voice messaging system 
by enabling additional features. Go over 
these features with your customer to 
determine how to set the options. System Options Worksheet 
The system options are described on the 
System Options Worksheet in Appendix B. 
Indicate your choices before accessing the 
technicians conversation. In the conversa- 
tion, options are identified and confirmed 
by number rather than description, so you 
must record your decisions on the 
worksheet before accessing the 
conversation. 
. 
_ . 
To change system options 
Access the technician’s conversation. 
When asked to select an action, press 5 
to change system options. 
Enter the number of the first system 
option you want to change. The system 
tells you the current setting. 
When the system asks you to confirm 
that you want to change the option, 
press 1 for Yes. 
Enter the new value for the option and 
then press %. The system repeats the 
value you have entered. 
52 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Some system options use special characters 
to control certain functions of the telephone 
system (for example, pause, hookswitch 
flash, and disconnect). Because your 
responses during the technician’s conver- 
sation are limited to the keys on the touch- 
tone telephone, press the following digits 
to indicate the special dialing characters. 
For example, to change the external line 
access string (system option 310) to 8 
followed by a pause, you press 8#00. 
Press these To indicate these dialing 
To represent 
digits characters 
#OO 
#Ol 
(;I 
0) A long pause (three seconds) 
A short pause (one second) 
#02 
#03 
(Q) 
# Disconnect 
?YO4 
if05 
The subscriber’s extension 
#06 
kto7 w 
m Hookswitch flash 
Long hookswitch flash 
#08 Pulse dialing 
U’) Tone dialing 
SETTING UP THE APPLICATION 53  
						

							Settkg the voice messaging system to perform 
regular maintenance .- 
..-_ 
To ensure optimum performance, the voice 
If you set the voice messaging system to i 
messaging system needs to shut down and 
perform database archives, it performs this 
c 
restart regularly. You can instruct the voice 
task at the scheduled 
maintenance time as 
messaging system to automatically shut 
well. 
down and restart once each day by specify- 
ing a scheduled maintenance time in the 
system options part of the technician’s 
conversation. You need to schedule this 
maintenance during nonbusiness hours 
because the voice messaging system is 
unavailable for several minutes while it is 
shut down. 
See also 
Protecting the voice messaging systems 
data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
56 
54 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							SETTING THE VOICE MESSAGING SYSTEM TO PERFORM REGULAR MAINTENANCE 
To set a scheduled maintenance time 
Access the technician’s conversation. 
When asked to select an action, press 5 
to change system options. 
When asked for the system option to 
change, press 241. -. 
Enter the time that you want the voice 
messaging system to perform mainte- 
nance each day. 
When asked, press 1 for 
k~. or 2 for P.M. 
The voice messaging system confirms 
the time you have entered. 
SETTING UP THE APPLICATION 55  
						

							Protecting the voice messaging system’s data - 
I 
; 
.-. 
-0 
The voice messaging systems eight AA 
Change the batteries as soon as the voice 
batteries provide the power to store the 
messaging system indicates they are low to 
voice messaging systems files during a 
prevent the loss of vaIuable data. 
power outage. The voice messagi  power outage. The voice messaging system 
automatically monitors ba++-7 ln  automatically monitors battery voltage, and The voice messaging system also provides a 
when the batteries need to  when the batteries need to be changed, it method to archive the database so that you 
notifies the system manage  notifies the system manager in four ways: can restore customized settings if there is a 
power outage and the batteries fail. You can 
l By emitting a short alarm every four 
set up the voice messaging system to check 
seconds until the batteries are changed 
the database daily and archive it when 
l By flashing all of the voice messaging either of the following conditions occurs: 
system’s LEDs on and off in unison 
l By warning the system manager at the 
l Any subscribers have been added or 
deleted. 
beginning of the system manager’s 
l Any system options have been changed. 
conversation 
The voice messaging system automatically 
l By sending a message to the Operator restores the archived database when it 
mailbox restarts. Restoring the database takes about 
five minutes. 
See also 
Setting the voice messaging system to 
perform regular maintenance . . . . . . . . . . . . . . 54 
Training the system manager . . . . . . . . . . . . . . . . . . . . 79 
Backing up and restoring the voice 
messaging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
98 
56 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							-. 
Not all data is saved in the archived data- 
base. When the database is restored: 
l All menu keys are inactive. 
l All nondefault voice fields are cleared. 
l All mailboxes are reset to new, requiring 
subscribers to personalize their mail- 
boxes again. -_ 
Use the system options part of the tech- 
nicians conversation to set up the voice 
messaging system to archive the database. 
At the time you specify for regular mainte- 
nance, the voice messaging system archives 
the database. 
Note To save everything in the system, 
perform a complete system backup. 
PROTECTING THE VOICE MESSAGING SYSTEM’S DATA 
To set up database archiving 
Access the technicians conversation. 
When asked to select an action, press 5 
to change system options. 
When asked for the system option to 
change, press 
240. 
When asked whether to turn system 
option 
240 on or off, press 1 to turn it on 
or 2 to turn it off. Turning option 240 on 
enables the voice messaging system to 
archive the database at the scheduled 
maintenance time you specify for 
system option 
241. 
SETTING UP THE APPLICATION 
57  
						

							Changing the technician’s password 
The technicians password identifies you as 
the technician and gives you access to the 
technician’s conversation. Because all sys- 
tem setup and maintenance is done in this 
conversation, it is essential not only that 
you remember the technician’s password, 
but also that you prevent others from 
learning it. 
See also 
Accessing the technician’s 
conversation . . . . . . . . . . . . . . . . . . ..*...................... 36 
Troubleshooting with the console . . . . . . . . . . 
115 
The password is initially set to 8324, (TECH 
on keypads with letters). For the security of 
your customer’s system, you must change 
the password regularly. Choose a password 
that you will not forget. 
T 
i p To help you remember your password, 
use the same one on each voice messaging 
system you install or use a word that you 
associate with the customer. 
58 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							7 :‘:.J :.;.. -..: .- : . CT.. -.:. 
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. . . . . . 
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CHANGING THE TECHNICIAN’S PASSWORD . . . . . .,: :,- ;.: y :::. . ..&I. 
.‘~..:;‘T..I.i. ..-.. :-;~rr.;;,-.y...- .:. ,_l., 
: y . . . 
xxhnician’s password 
:echniciank conversation. 
If you forget your password 
If you change your technician’s password 
and then forget it, you can reset it to 8324 
Jd to select an action, press 6. (TECH) by accessing the voice messaging 
sword between four and ten system through the console. 
:hen press SC. 
id to confirm the password, 
: password, followed by SC. 
To-reset the technician’s password to 8324 
(TECH) 
1 
2 
3 
4 
5 Connect to the voice messaging system 
by using Remote Maintenance. 
At the Banner screen, press 
ESC. 
TypeY to exit and disconnect all lines. 
At the C: \VMA.IL command prompt, 
type: 
VM TECHPASS 
and press 
ENTER. 
To restart the voice messaging system, 
type: 
D:\START_VM.BAT 
c 
SETTING UP THE APPLICATION 59  
						

							Learnhg call progress tones 
The tones used to identify the status of 
a call vary from one telephone system to 
another. These tones include dial tone, 
busy tone, and ring back tone. Some tele- 
phone systems also provide disconnect (or 
reorder) tone and do-not-disturb tone. For 
the voice messaging system to correctly 
handle calls, it must recognize how each of 
these tones sounds with your telephone 
system. The voice messaging system learns 
these tones when you use the learn call 
progress tones feature. 
The voice messaging system is 
preconfigured to understand all call 
progress tones with the DBS products. 
Normally there is no need for the voice 
messaging system to learn call progress 
tones. However, this information may be 
useful for troubleshooting purposes. To learn call progress tones 
Confirm that the transfer and recall 
sequences are indicated correctly in 
the system options. 
Analyze tone delays by using the Tone 
Analysis Worksheet. 
Adjust the tone delay system options 
if indicated by the worksheet. 
Conduct the tests to learn call 
progress tones on the voice messaging 
system. 
Note 
To program your telephone system, 
refer to the telephone system documenta- 
tion. 
60 PANAVOICE S-SERIES TECHNICIAN’S GUIDE