Panasonic S-series Voice Processing System Technicians Guide

							QUICK DIAGNOSTIC GUIDE ,-:. 
;. 
Problem description Related option name Option 
Suggested action 
.-1 
number 
-* 
Message waiting hunp Message waiting 
331 
Determine the 
is illuminated after lamp off 
correct system code 
message retrieval and change the 
: 
is complete. setting. 
Message waiting lamp Message waiting 
332 
Decrease the setting 
il.lumination is delayed. lamp retries 
to 2 or 1. 
Number of dial-out 
130 Increase the number . 
ports at initialization 
of dial-out ports. 
Message waiting lamp Message waiting lamp 
331 Enter the system 
is lit without the arrival 
off code: 
of a message. ,*5x 
Message waiting lamp 
is intermittently 
inoperative. Message waiting lamp 
interval 
Message waiting lamp 
retries 333 
332 Increase the setting 
to 2 or more. 
Increase the setting 
to 2 or more. 
1 74 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							QUICK DIAGNOSTIC GUIDE 
Problem description Related option name 
Option 
number Suggested action 
Message waiting lamp 
is not lit by the arrival 
of a message. Mailbox activate 
message waiting lamp 
Message waiting 
Note Message waiting lamp interval 
lamps cannot light -... Message waiting 
until the subscriber lamp on 
completes the enroll- 
ment conversation. 
Message waiting 
lamp retries 180 
Set to “On.” 
333 
Increase the setting 
to 2 or more. 
330 Enter the system 
code: 
,*a 
332 Increase the setting 
to 2 or more. 
Pagers are not Port waiting status 
131-134 
Increase the number 
receiving calls. 
of dial-out ports. 
Note Verify the pager 
dial string by calling the 
pager. 
Recorded message 
volume is too low. Adjustment for auto- 
matic gain control 260 
Increase the negative 
half-decibel units. 
1= loudest 
40 = quietest 
Subscriber hears a long Pause-out timer 
150 
Reduce the setting to 
silence after 
a message 
not fewer than five 
ends. seconds. 
TROUBLESHOOTING SYSTEM OPTIONS 175  
						

							-. ‘. 
QUICK DIAGNOSTIC GUIDE .“., 
.I-..:. 
Problem description 
Subscriber is given 
insufficient time to 
finish recording a 
Related option name 
Maximum person-to- 
person recording 
Option 
number 
160 
Suggested action 
Increase the setting 
to not more than 300 
seconds. 
. 
 
,.- 
i 
. . 
personal greeting. 
Pause-out timer 150 
Increase the setting 
to between five and 
seven seconds. 
Subscriber is given 
insufficient time to 
leave a message. Maximum person-to- 
person recording 160 Increase the setting 
with attention to 
available recording 
space. 
Subscriber is unable to Outdial access 310 Verify the setting. 
access an external line sequence 
for message delivery. 
Outdial access trigger 311 Set to greater than 
length the number of digits 
in extensions. 
Subscriber wants fewer Mailbox transfer rings 171 
Reduce the setting to 
rings before a call is no fewer than 3. 
transferred to a voice 
mailbox (with option 
170 “Mailbox transfer 
type” set to “Await 
answei’). 
Subscriber wants more Mailbox transfer rings 171 
Increase the setting 
rings before a call is to no more than 15. 
transferred to a voice 
mailbox (with option 
170 “Mailbox transfer 
type” set to “Await 
answer”). 
176 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							QUICK DIAGNOSTIC GUIDE 
Problem description 
Related option name 
Option 
number Suggested action 
System times out while Pause-out timer 
150 
a caller is leaving a Increase the setting 
to between five and 
message. 
seven seconds. 
Silence detection level 
265 
Increase the negative 
decibel units. 
60 = lowest 
24 = highest 
Transfer fails due 
to doubled digit. Dial-out DTMF 
duration 342 
Decrease the 
duration. 
Transfer fails due 
to missed digit. Dial-out DTMF 
duration 342 
Increase the 
duration. 
Transfer goes to 
an external line. Outdial access 
trigger length 311 
Increase the setting 
to five or more digits. 
TROUBLESHOOTING SYSTEM OPTIONS 177  
						

							Using the TED Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 
TED commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
182 
TED UTILITY 179  
						

							Using the TED Utility 7 
You can use TED to view and edit files. 
TED configures itself to your monitor, 
TED is a full-screen editor for text files of 
up to 64K in length. It supports scrolling, 
editing functions (cut, copy, paste, and 
print), and the entire ASCII character set. supporting EGA a.ndVGA text modes &her 
than the standard 80 columns by 25 rows. 
You can enter any character in the ASCII 
character set by pressing tiT+. 
180 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							USING THE TED UTILITY 
To view or edit a file using TED 
At the host computer’s command prompt, 
type: 
TED .cextension> 
Replace .cextension> with the 
name and extension of the file you wish to 
view or edit. If you do not specify a file 
name, TED opens a new file and prompts 
you for a file name when you select the 
“Save” or “Exit” command. 
Warning! If changes are made to any of the 
voice messaging system’s files, the system 
will not restart unless the systems file list 
is updated. If you edit a file on the voice 
messaging system, go to the command 
prompt and type D: and press 
ENTER. Then 
type VMUTIL MAKELIST and press 
ENTER. 
The command reference on the next page 
provides a list of TED’s function key and 
keyboard features. 
TED UTILITY 181  
						

							TED- commands - 
Key 
cTRL+LEFr ARROW Description 
View off-screen characters to the left of the screen (up to 248 
columns) . 
CTRL+RIGHTARROW View off-screen characters to the right of the screen (up to 248 
columns) . 
CTRLtPAGEDOWN Move the cursor to the bottom of the file. 
cTRL+PAGEUP Move the cursor to the top of the file. 
DELETE Delete individual characters at the cursor position. 
Combines adjacent lines into a single line. 
END 
ENTER Move the cursor to the end of the current screen line. 
Begin a new line. Lines longer than the screen width display a 
diamond in the rightmost column. 
Fl Abandon any modifications and leave the original file 
unchanged. 
F2 Restore characters deleted by pressing DELETE (but not by 
pressing 
BACKSPACE) if the cursor has not been moved. 
F3 Print a block of text. 
F4 Define a block of text. Toggle on and move the cursor with the 
arrow keys. The block appears in inverse screen mode. 
F5 
F6 Cut a block of text and copy it to the buffer. 
Paste the contents of the buffer at the cursor position. The paste 
buffer remains intact until another block of text is marked and 
copied or cut. 
182 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							-. TED COMMANDS 
Key Description 
F7 Save the file and exit TED. 
F8 Delete to the end of a line (the paste buffer contents arc 
unchanged). 
F9 
FlO 
HOME 
INSERT 
PAGE DOWN 
PAGE UP Delete the entire line (the paste buffer contents are unchanged). 
Undo the most recent deletion made by pressing 
~8 or F9. 
Move the cursor to the beginning of the current screen line. 
Toggle between the insert (the default) and overwrite modes. 
Display the next five rows. 
Display the preceding five rows. 
Move the cursor and the following text on the line eight col- 
umns to the right. 
TED UTILITY 183  
						

							Using-the voice 
messaging 
system’s LED 
patterns for 
troubleshooting 
Normal operation. ............................................. 186 
Startup 
sequence .............................................. 
187 
USING THE VOICE MESSAGING SYSTEM’S LED PAlTERNS FOR TROUBLESHOOTING 185