Panasonic S-series Voice Processing System Technicians Guide

							TECHNICIAN’S SCREEN 
Call progress options 
Each time the voice messaging system 
places a call, it listens for a ring back or 
busy signal to monitor the progress of 
the call. If you need to troubleshoot a call 
progress problem, the call progress section 
of Appendix A, “Changing sLystem options” 
gives you a complete list of the options that 
control this process. 
Other settings on the technician’s 
screens 
For information about changing the 
telephone system code, operator.settings, 
the system schedule, fax settings, or the 
technician’s and system manager’s pass- 
words, see Chapter 4, “Setting up the 
application.” 
TROUBLESHOOTING WITH THE CONSOLE 123  
						

							Creating system 
reports 
Creating system reports 
................................... 126 
Viewing earlier reports ...................................... 128 
Usage reports .................................................... 130 
Call log ............................................................... 
132 
Subscriber report .............................................. 
136 
CREATING SYSTEM REPORTS 125  
						

							Creating system reports 
The voice messaging system can provide a 
lot of information about your customer’s 
incoming and outgoing telephone calls. 
Using a computer with a keyboard, moni- 
tor, and Remote Maintenance, you can 
create three different types of reports: 
l Usage reports 
l Subscriber reports 
. caJ.l10g 
Note A fourth report option, “Previous 
report,” allows you to view or copy reports 
created earlier, as well as .TXT files such as 
AUTOBXEC.BAT. Each day, the voice messaging system 
creates a file to store data about its actions 
and call trafhc. The system uses this file to 
create your reports. 
You can use the information from these 
reports to help identify the voice mes- 
saging and telephone system needs of the 
organization. 
You can view reports or copy them to a file 
and then print them. . 
See also 
Viewing earlier reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
128 
126 PANAVOICE S-SERIES TECHNICIAN’S GUIDE 
.’  
						

							CREATING SYSTEM REPORTS 
To create a report 
From the technician’s or system man- 
ager’s screen, press 
Fl to access the 
Reports menu. 
Choose a report from the menu: Usage, 
Directory, Call log, or P_revious report. 
: 
Indicate any special parameters as 
prompted, such as subscriber’s name, 
system ID, or starting and ending date 
for the report. 
Select the fort-n of the report; for 
example, usage graph or table. 
Select the report output: display on 
the screen or copy to a file. 
Warning! Each time you exit to the Banner 
screen, the voice messaging system deletes 
any reports that you have generated, unless 
you save them with new file names. 
T i p You can view a graph or table for a 
previous day by indicating the appropriate 
date when creating the report. 
To save a report with a new file name 
1 From the Output menu, select “Copy’ 
and press 
ENTER. 
2 Change the file name that appears. For 
example, change SUBSCRIB.RPT to 
SUB6597.RPT. Press 
ENTER. 
To print a report 
1 From the Remote Maintenance Main 
menu, press 
F4 for the Print menu. 
2 Press 
Fl for “Remote print options.” 
3 Press 
~4 for “Output spool file.” 
4 Qpe the file name of the report you 
want to print and press 
ENTER. 
CREATING SYSTEM REPORTS 127  
						

							Viewing earlier reports 
The “Previous report” command enables 
you to view three types of files: Note You can also recreate a Call log, as 
well as any other report, for an earlier date, 
You can display or copy a report you by following the steps in “To create a report” 
created earlier and saved with a new file earlier in this chapter, and specifying an 
earlier date. 
name. 
You can display or copy other ASCII text 
files, such as README and 
AUTOEXEC.BAT files. - 
You can recreate a Call log for an earlier 
date, within the number of days speci- 
fied in system option 220. 
128 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							VIEWING EARLIER REPORTS 
To view an earlier report 
From the Reports menu, select “Previous 
report” and press 
ENTER. 
When prompted, type the Ele name for 
the report or text file you want to display 
and press 
ENTER. ~- 
To request a Call log for an earlier date, 
use the following file name format: 
REPLOGcday of month>.cmonth of 
yean. 
Select the output and press 
ENTER. 
CREATING SYSTEM REPORTS 129  
						

							._- 
.‘. 
‘. 
,i.-.. 
.-. 
. . 
 
Usage reports show you how much the 
voice messaging system is being used over 
time. When you create the report, you 
specify a range of days to be included. You 
also have the following options: 
l You can create a Usage report for an 
individual subscriber, extension ID, 
system ID, or the entire voice mes- 
saging system. 
l You can format the report as a bar graph 
or a table. 
T 
i p You can create a Usage report that 
shows message box usage only (calls from 
outside callers) by creating the report for 
extension IDS. Usage report bar graph 
A Usage report bar graph for a subscriber 
shows all usage for that mailbox. 
The Usage report bar graph for the entire 
voice messaging 
system shows the per- 
centage of each hour that the voice messag- 
ing system’s ports were in use. This percent- 
age equals the number of minutes the ports 
were busy, divided by the number of 
minutes they could have been busy (the 
number of ports times 60 minutes). 
Usage report table 
The Usage report table for a subscriber, 
extension ID, system ID, or the entire voice 
messaging system shows the number of 
calls by port and the number of minutes 
each call lasted. 
Note “Day” refers to the hours between 
6:00 
A.M. and 6:00 PM., and “Night” refers 
the hours between 6:00 
EM. and 6:00 A.M. 
130 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							USAGE REPORTS 
SYSIEN CONNECTION USME REPORT FOR Ql/19 TO 82/83 CAEATED:63/83/98 IW 10:57cy1 
mn: WISTLE. PENNY loz m 382 464 58: 66/. 782 8cJL 964 lew 
I I I I1  1 * . : : I I : : : 
6R- M: (VA1 
71% 8Q: t&r) 
RR- 9fi: . (2x1 
9A-lQA: -. (1lZ) 
lQA-llA: ,--, (16zl 
llA-12P: -- (14x) 
12P- 1P: ~-, (22x1 
lP- 2P: - (VA) 
ZP- 3P: m (3x1 
3P- 4P: . (ZX) 
4P- 5P: (Qz~ 
5P- 6P: (8%) 
Sample subscriber Usage report bar graph 
SYSIEtl CONNECTION USfiGE REPORT FOR Q1/19 TO 82~33 CREATED:Q3/83/98 AT 10:57Atl 
1Vz 28~ 305: 404 SQZ 6Qz 792 8W 90 
: : I : I : I I I 
f&l- al: CVLI 
7fl- RR: , (Zzl 
8A- 9tl: . (2x1 
+ 
9+1oA: -- G!a) 
ioA-l¶.fl: -- (23%) 
llA-lZP: --- (35%) 
12P- lP: 
m-m (a) 
lP-zp:,---- - (53x) 
ZP- 3P: --m-B (78%) 
3P- 4P: ,-mm (312) 
4P- SP: -- (172) 
SP- 6P: (VA) 1QVd 
--I- 
Sample system Usage report bar graph 
TOThL CALLS/TIllE LIWZE REPORT FOR 02~11 TO Q2/25 CREATED:03/03/98 AT 3:lQPH 
FUR: Box of UHISTLE, PENNY 
TOTAL PORT 1 
PORT 2 ,,1 
Calls HH:Hll Calls HH:flll Calls HH:M Calls HH:tlH Calls tIH:fiH --- 
El& 7A: 8- e:ee 0 e:oe 0 e:ol3 o- e:ee 0 Q:QQ 
7f+ ala: 1 Q:QZ 0 Q:QQ 1 Q:QZ 0 e:oe Q G:Q(1 
Be- 98: 2 Q:Q3 e o:Q8 1 e:Ql 1 e:o2 Q 0:QQ 
9&1etl: 11 e:31 1 Q:QZ 4 e:ev 3 0:15 3 cl:05 
Kh+llR: 8 
Q:16 2 0:Q-l e:lQ 0:Q1 1 0:01 
WI-l2P: 6 0:14 : Q:Ql : e:e9 ; Q:QO 1 Q:Q4 
l2P-Lp: I2 0:-Z c Q:QS 6 0:11 1 Q:Q3 1 Q:OZ 
lP- 2P: 5 Q:Q8 (3 0:QQ 3 0:o.s 1 Q:Ql 1 0:02 
ZP- 3P: 9 Q:16 
1 Q:Ql 4 Q:Q9 3 0:Q-l 1 0:oz 
3P- 4P: 2 O:O8 1 e:os 0 Q:QQ 1 0:03 
4P- 5p: 4 Q:lQ 1 Q:QZ 2 Q:QS I e:oe 0:QQ 1 0:03 
5P- 6P: Q Q:QQ 0 Q:QQ Q e:QQ 0 e:ee 0 
Q:QQ 
Sample subscriber Usage report table 
CREATING SYSTEM REPORTS 1 31  
						

							Call log = _ 
The Call log gives you a record of every call T i p You can transfer the ASCII file to the ev.7 
the voice messaging system answers, dials, 
support computer by using Remote Mainte- : .,. 
or transfers. You can create the Call log for 
nance and then import the file into a data- 
the entire system, an individual subscriber, 
base or spreadsheet program for further 
or an individual system ID. When you create 
analysis. 
the CalI log, the voice messaging system 
creates an ASCII file called REPLOG.PRN. 
i - 
132 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							CALL LOG 
: 41, 
42,A,Msgbux ,Complete,156 
,Box of St 
:33, 
84,A,nMsgbox ,Complete,SPM 
v,WPublic In 
:59, 57,A,Owner 
It Complete,43164 
“,“Yeoman Mi 
:57, 
4 D,,#16,164~Complete.W43164 
: 09, 
25: wAn ,Yeoman Mi 
, Owner W,WCumplete,4191 
,Zink Jag I 
: 51, 171,A,Owner ,Cumplete,45198 
I, Xavier Ja 
58, , . ,Owner 
3 0 ” qpp ,Cumplete,*4178 
W *Zaftig Pa 
I 
29, 
19 A 
t , Msgbox 
,Complete, 174 
,Box of Ph 
56 I* 
, 
3 9 A, Owner 
,  Complete,43155 
37  
, 4 D,,#16,155f~Complete, I) Ping Sue ), 
, 
I 43155 ,Ying 
Sue )’ 
:2 I* 
, 
44 A,Owner ,Cumplete, 43.164 
I ‘?, Yeoman Mi” 
2 ‘7 I, 
- I 
15 A,Msgbux ,Comp1ete,$1800 
I w TS -Open I 
I 
. .I ,, 
_- I 98 A Owner ,Cumplete, 4142 
I* I , Zeller Ne 
;g I, 
13 *,: 9 C Msgbox ,Complete,158 
12: ,A,: f,WBux of Xa 
Bad ID ,No 
msg , 62 w w 
VI 
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-2, 7,A,Xfer id ,Complete, 0 
” “System Op” 
, 
I 
I I 
I 
I Orlqin St atus System ID Name of 
Length 
Tyne of mailbox owner of Of call 
call or box 
call 
og is divided into fields of data separated by commas. 
-. 
CREATING SYSTEM REPORTS 1 33