Panasonic S-series Voice Processing System Technicians Guide

							CHECKING SYSTEM INFORMATION 
T i p The System Setup Worksheet indicates 
all of the current settings. The “Check sys- To check system information 
tern information” action lets you confirm 1 Access the technician’s conversation. 
the settings listed on your worksheet. 
2 When asked to select an action, press 
0 
to listen to the summary information. 
SETTING UP THE APPLICATION 71  
						

							Testing the voice messaging system 
Now that you have initialized the system, 
you must test it for proper operation. Use 
any extension connected to the telephone 
system to perform the following eight tests: 
Test Correct result 
Solution for incorrect result 
Answering 
Call the 
voice messaging 
system extension from 
another extension. Then 
call the voice messaging 
system’s telephone 
number from an external 
line. ’ The voice messaging system l Verify that the telephone 
answers on the first ring and 
system is providing line 
plays the opening greeting. 
voltage. (Test by hooking 
up a telephone to the voice 
mail port and dialing that 
extension.) Adjust the 
telephone system pro- 
gramming, if necessary 
l Verify that system option 
120 (rings to answer) is set 
to answer on the first ring. 
l Adjust the lengths of ring- 
on and ring-off settings 
with system options 381 
and 382. 
Automated attendant 
Call 
the voice messaging The e,xtension rings. 0 
system. During the 
opening greeting, enter a 
valid extension number. 
Check several exten- 
l 
sions. 
. 
Verify that call transfer is 
turned on by checking 
system option 170. 
Verify the transfer initiate 
sequence by checking 
system option 370. 
Adjust the hookflash time 
with system option 320. 
72 PANAVOICE S-SERIES TECHNICIAN’S GUIDE ‘_  
						

							TESTING THE VOICE MESSAGING SYSTEM 
Test Correct result Solution for incorrect result 
Port hunting 
Using two or three Each caller reaches the voice 
If the answering test is suc- 
people, call the voice messaging system. 
cessful, check the telephone 
messaging system from 
system programming. If the 
two or three extensions 
answering test is not success- 
simultaneously Have 
ful, follow the solutions for 
callers hangup during 
that test. 
the greeting. 
Operator transfers 
Call the voice messaging The operator’s console rings l Confirm that the operator’s 
system. During the regardless of the actual phys- extension is set correctly. 
greeting, press 0. ical extension number used 
by the telephone system. 
l Follow the solutions for the 
automated attendant test. 
Disconnect 
Call the voice messaging If the automated attendant Reinitiate the test to learn the 
system. During the is enabled, the voice messag- 
disconnect tone. 
greeting, enter a valid ing system places you in the 
extension number. Let voice mailbox after ringing 
the extension ring. the extension. If the auto- 
mated attendant is not 
enabled, the voice messaging 
. 
system places you in the 
voice mailbox immediately. 
In both cases, you hear 
“Extension cnumben is not 
available.” Hang up while the 
voice messaging system is 
speaking. 
SETTING UP THE APPLICATION 73  
						

							TESTING THE VOICE MESSAGING SYSTEM ‘. 
Test Correct result 
Solution for incorrect result .’ 
r:-. 
Message notification 
Call the voice messaging If your customer’s tele- l Verify that you have a dial- 
system. Enter the system phone system supports 
out port by checking system 
manager’s extension. message waiting indicators option 130. 
When you are transferred or message delivery to the 
to the voice mailbox, extension, the extension 
leave a message that is receives message notifica- 
longer than six seconds. tion within one minute. 
l Verify that the owner of the 
test mailbox has completed 
the enrollment conversation. 
(The voice messaging system 
does not send message 
notification until the enroll- 
ment conversation has been 
completed.) 
l Verify that you have set the 
correct message indication 
on and off codes by checking 
system options 330 and 331. 
Call forwarding 
l Simulate call for- 
warding on no 
answer by calling 
another extension 
and not answering it. 
l Simulate call for- 
warding on busy by 
taking an extension 
off hook and then 
calling it. The voice messaging Check both the telephone 
system forwards the call to system and the extension 
the voice mailbox after a programming. 
few rings or a busy signal. 
You hear “Extension cnum- 
her> is not available” on no 
answer or busy as appropri- 
ate for the telephone 
system. 
74 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							,I 
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TESTING THE VOICE MESSAGING SYSTEM I:.:;:.:.:.:.:.;. ..:.,, 
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Correct result 
Solution for incorrect result 
:x detection 
sing a second fax machine, The voice messaging l Verify that you have 
and a two-page test system recognizes the fax 
designated the correct fax 
icument to the voice tone from the sending 
extension. 
jssaging system. The machine and automati- 
,rding fax machine must cally’fransfers the call to 
l Adjust CNG tones with 
in “automatic” mode so the f&extension. system options 480 
;.t it begins transmitting a through 492. 
1. tone as soon as the 
:ice messaging system 
3wers. 
- 
SETTING UP THE APPLICATION 75  
						

							Enhancing the voice messaging system’s 
performance 
The voice messaging system comes with Note Four-port systems require four 
either two or four hours of available record- hours of recording space. If your customer’s 
ing space and either two or four ports system is set up for two hours of recording 
connected to the telephone system. You can space and you upgrade to four ports, you 
upgrade the voice messaging system to four must also upgrade to four hours of record- 
hours of recording time and to four ports ing space. 
without changing equipment. 
See also 
Accessing the technician’s 
conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*....... 36 
Setting system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 
76 
PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							ENHANCING THE VOICE MESSAGING SYSTEM’S PERFORMANCE 
To upgrade the voice messaging system to four hours of recording space or four ports 
1 Determine the system identification 
number for the voice messaging system 
unit. You can do this in two ways: 
l Refer to the FCC/UL sticker on the 
back of the voice messaging system. 
The serial number is the system 
identification number. 
l Access the system options part of the 
technician’s conversation and select 
option 600. The voice messaging 
system gives the system identifica- 
tion number. 
2 Contact Sales Support and arrange the 
terms of the upgrade. Give Sales Support 
the system identification number. 
3 Record the system upgrade number 
Sales Support provides. If you upgrade 
both recording space and number of 
ports, Sales Support provides two 
numbers. 4 Access the system options part of the 
technicians conversation. 
5 Do one or both of the following: 
l To increase recording space, enter 
601 to indicate the option to change. 
l To increase the number of ports, 
enter 602 to indicate the option to 
change. 
6 Enter the system upgrade number when 
prompted. 
Note After you enter a system port 
upgrade number for system option 602, the 
voice messaging system restarts automati- 
cally when you exit the technician’s conver- 
sation or the technician’s screen. 
SETTING UP THE APPLICATION 77  
						

							Training the 
svstem manaaer 
Training the 
system 
manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
80 
TRAINING THE SYSTEM MANAGER 79  
						

							Training the system manager 
You need the following items for system 
manager training: 
cl 
0 
0 
0 
0 Copies of the completed Setup Infor- 
mation Record (in the System Manager’s 
Guide) and System Options Worksheet 
(from Appendix A, “Changing system 
options” of this guide). If you made 
changes to the call progress settings, 
you also need a copy of the completed 
Call Progress Options Worksheet from 
AppendixA. 
The voice messaging system unit with 
two voice mailboxes set up for the 
training session. 
A working telephone set for the 
operator. 
A working extension telephone dedi- 
cated to the training session. 
The System Manager’s Guide. 
See also 
Setting system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 
Protecting the voice messaging 
system’s data . . . . . . . . . . . . . ..*....................a..... 
56 
Backing up and restoring the voice 
messaging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
98 
System Options Worksheet . . . . . . . . . . . . . . . . . . . . . . 138 
System Manager’s Guide: 
Understanding your system setup The system manager needs to understand 
telephone system and voice messaging 
system concepts, terminology, and proce- 
dures. Pace your training session according 
to the needs and experience of the system 
manager. Keep in mind that successful 
completion of the training session instills 
confidence in the system manager and 
ensures the success of the installation. 
Include the following topics in the training 
session. i 
,-rr. -_ 
.a 
2. 
. 
Cl System orientation 
Plug in the voice messaging system. 
Familiarize the system manager with the 
voice messaging system, pointing out 
the major visible system components. If 
the site uses the automated attendant, 
have the system manager call the voice 
messaging system to hear it answer. 
80 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							TRAINING THE SYSTEM MANAGER 
._.- . . . .._ _ 1:: . . _. 
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stem power 
.plain that the voice messaging system 
is no on/off switch. If the site uses the 
[tomated attendant, have the system 
anager unplug the voice messaging 
stem and leave it unplugged until he 
she is ready to record an opening 
meting. Show the battery compartment 
-he system manager. Explain that the 
.ce messaging system automatically 
Ators battery voltage and notifies 
3 system manager and the Operator 
iilbox when the batteries must be 
,mged. The voice messaging system 
.s eight AA batteries to store the voice 
-,ssaging systems files during a power 
‘ure. Remind the system manager to 
43 the voice messaging system 
;ged in while changing the batteries. 
1~ ..rformation Record and System 
.:ions Worksheet 
;iew the completed Setup Informa- 
I Record and the System Options 
Tksheet with the system manager. 
Aain key concepts such as personal 
j and valid extension nurnbers. 
a 
a 
a Easy message access 
If the telephone system supports easy 
message access, explain how to activate 
it at individual telephones. Let the sys- 
tem manager practice activating easy 
message access. 
Call forward to personal greeting 
If the telephone system supports call 
forward to personal greeting, explain 
how to activate it at individual tele- 
phones. Let the system manager prac- 
tice activating this feature at the 
demonstration extension. 
Note If applicable to the telephone 
system, mention that a power failure or 
unplugging an extension may deactivate 
easy message access or call forwarding. 
Explain that the system manager needs 
to restore these features in these two 
cases. 
Subscriber-to-subscriber messaging 
If you have configured the voice messag- 
ing system for subscriber-to-subscriber 
messaging, explain that subscribers 
can leave two-way messages without 
entering a personal ID. The voice 
messaging system automatically identi- 
fies the sender of the message. 
: .-. 
._ ._ :.:-. .._ ._ ., 
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TRAINING THE SYSTEM MANAGER 8 1