Panasonic S-series Voice Processing System Technicians Guide

							INSTALLING THE TELEPHONE SYSTEM 
To set the duration of disconnect signal to 
To set call forward ID codes for individual 
500 milliseconds 
extensions 
1 
Press FFl. At any extension, enter: 
2 Press 2#1#. The display shows “SYSTEM 
GENERAL.” ON/OFF PROGAUTO * 
3 Do one of the following: 
l For the DBS 40,72, or 96, press 35#. 
The display shows “SYSTEM 35 : 
(AEC DISCONNECT) .” Dial the extension number to be 
forwarded. 
l For the DBS 824, press 31#. The 
display shows “SYSTEM 031: (SLT 
DISCONNECT) .” 
4 Press 5# (for 500 ms). Dial the personal ID (voice mailbox 
number). The voice messaging system 
requires these digits to identify the 
telephone system extension and allow it 
to retrieve messages. The personal ID 
can contain up to 16 digits. Usually, the 
personal ID is the extension number 
followed by 2 to send the caller directly 
to the personal greeting of the voice 
mailbox. Press 
REDIAL to insert a pause 
between digits. 
5%. 
. 
z 
Press Horn. 
Repeat steps 1 through 
4 for each 
extension to be programmed with call 
forward ID codes. 
30 PANAVOICE S-SERIES TECHNICIAN’S GUIDE :  
						

							Testing the single-line ports 
Perform the following tests before you 
connect the voice messaging system to the 
telephone system. These tests ensure that 
the telephone system single-line ports are 
functioning properly. You can then quickly 
isolate and troubleshoot any problems with 
the voice messaging system setup. For the 
tests, you need a standard,-single-line, 
touchtone telephone with a ringer. 
Where appropriate, repeat these tests for 
each telephone system single-line port 
that is used as a voice messaging system 
extension. To test a single-line port, plug 
the modular connector from the single-line 
telephone into the appropriate modular 
jack. You use the test telephone to simulate 
the voice messaging system activity. 0 
Cl 
0 Test for ringing. 
Call the test telephone from a regular 
extension. If you can ring the test tele- 
phone connected to the single-line port, 
then the port is recognized by the tele- 
phone system and is generating a ring 
signal. 
Test for single-line port DTMF signaling. 
Use the test telephone to dial out to a 
regular extension. If you can reach the 
extension, then the telephone system is 
receiving and recognizing DTMF signal- 
ing from the single-line port. 
Test for extension DTMF signaling. 
Use a regular extension to call the test 
telephone. Answer the test telephone 
and press digits on the regular exten- 
sion’s keypad. If you can hear touch- 
tones at the test telephone, the exten- 
sion is able to send DTMF signals to the 
voice messaging system. 
INSTALLING THE VOICE MESSAGING SYSTEM 31  
						

							TESTING THE SINGLE-LINE PORTS 
a 
Cl 
cl Test for external line access. 
Use the test telephone to dial an exter- 
nal number. The voice messaging sys- 
tem must be able to access external lines 
for its message delivery functions. If not, 
check the telephone system program- 
ming. 
Test for external line ring!@ assignments. 
Use a regular extension to simulate 
incoming calls.VerQ that each external 
call that you programmed to ring to the 
voice messaging system rings the test 
telephone. 
Test for hookflash (timed&break recall) 
transfers. 
Use the test telephone to simulate 
a transfer of an external call through the 
voice messaging system. Have someone 
call the test telephone from an external 
line. Answer the telephone, then flash 
the test telephone switch hook, and 
initiate a transfer to an extension. If this 
test fails, check the telephone system 
programming. 
. 
Test for external line access at the fax 
e*ension.~ -I ti- -.“I-- ; .- 
Go off-hook at the fax ma&in& Con- -. 
firm that you hear the intercom dial 
tone. Access an external line. Confirm 
that you can reach an external number 
from the fax extension. 
32 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Connecting the voice messaging system to the 
telephone system 
Before connecting the voice messaging 
system to your telephone system, confirm 
that the telephone system meets the voice 
messaging system’s requirements, it is 
prepared, and it is tested. 
To connect the voice messaging system to the 
telephone system 
1 
2 
3 
4 Connect each telephone system jack to a 
voice messaging system port jack by 
using a four-conductor lead. 
If you are using a modem, connect it to 
the voice messaging system and then 
plug the modem in. 
Plug in the voice messaging system to an 
electrical outlet, and wait a few minutes 
while it completes its start-up routine, 
which is indicated on the side of the 
voice messaging system by the LEDs 
lighting in a series of patterns. 
Install the eight AA batteries in the,voice 
messaging system. If the LBDs do not light at all, change the 
batteries. If the LEDs remain unlit, contact 
Technical Support. If the system stops on 
one of the LED patterns, refer to Appendix 
E, “Using the voice messaging systems LED 
patterns for troubleshooting.” 
Notes 
l The voice messaging system must have 
batteries installed to function properly 
We recommend using Eveready Ener- 
gizer batteries for best results. 
l Always leave the voice messaging 
system plugged in when changing the 
batteries. 
INSTALLING THE VOICE MESSAGiNG SYSTEM 33  
						

							Setting up the 
application 
:ian’s conversation . . . . . . . . . . . 
36 Special dialing characters . . . . . . . . . . . . .._........._.......... 53 
.......................................... 38 Setting the voice messaging system to 
perform regular maintenance 
....................... 54 
crlt: system ...................... 40 
Protecting the voice messaging 
dle calls ............................ 42 
system’s data .................................................. 
56 
)xes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Changing the technician’s password . . . . . . . . . . . . . . . . . 58 
::,r’s extension and the Learning call progress tones .............................. 60 
......................................... 48 
Checking system information.. ........................... 70 
.ging system’s fax 
.......................................... 50 Testing the voice messaging system ................. 72 
S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Enhancing the voice messaging system’s 
performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
76 
: : 
-.L....,. ..) ,( 
-. 
- 
SETTING UP THE APPLICATION 35  
						

							Accessing the technician’s conversation ..T. . 
._ 
. 
The technician’s conversation is used to 
set up and maintain the voice messaging 
system. Through ibis conversation, you 
specify the telephone system, identify 
extensions that will have voice mailboxes, 
indicate how the automated attendant will 
work, and set up several other options for 
your customer. 
The System Setup Worksheet.illustrates the 
structure of the technicians conversation. Warning! The technician’s conversation 
guides you through the entire setup and 
requires you to refer to your choices on the 
worksheet. Before accessing the technician’s 
conversation, review the decisions you and 
the customer made in Chapter 2, “Planning 
the application” and the procedures in this 
chapter, determine all of the settings, and 
note them on the System Setup Worksheet. 
See also 
System Setup Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
17 
Changing the technician’s password . . . . . . . . . 58 
36 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Logging in with the technician’s 
password 
You can access the voice messaging system 
from any telephone, either on-site or away 
from it. You identify yourself as the techni- 
cian by entering a special technician’s 
password. The technician5 password is 
initially set to 8324 (TECRon keypads with 
letters). For the security of your customer’s 
system, you must change the password 
regularly by using the technician’s conversa- 
tion. 
ACCESSING THE TECHNICIAN’S CONVERSATION 
To access the technician’s conversation 
1 Call the voice messaging system: 
l Internally, dial the extension. 
l From an external line, call the 
telephone number the voice 
messaging system is set to 
answer. 
2 When the opening greeting begins, 
enter the technician’s password. 
SETTING UP THE APPLICATION 37  
						

							You use the system initialization part of The specific tasks you do in the system 
the technician’s conversation to indicate initialization part of the conversation are: 
the settings that define basic system oper- . 
ations. You must indicate them before 
moving on to other parts of the conver- . 
sation. 
0 IdentQing the telephone system 
Choosing how the system answers calls 
(the application method) 
IdentQing extension numbers 
Identifving the operator’s extension 
Identifyiqthe fax machine extension 
Setting fax notification 
See also 
System Setup Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 
Preparing the telephone system . . . . . . . . . . . . . . . 26 
Choosing how to handle calls . . . . . . . . . . . . . . . . . . . . 42 
Creating voice mailboxes ..a........................ 44 
Identifying the operator’s extension 
and the Operator mailbox . . . . . . . . . . . . . . . . . . . . . 48 
Using the voice messaging system’s fax 
support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 
38 PANAVOiCE S-SERIES TECHNICIAN’S GUIDE 
_  
						

							INITIALIZING THE SYSTEM 
Warning! 
l Initializing the system deletes all current 
settings. The system reminds you of this 
when you select system initialization 
(option 4). Before initializing, listen to 
the system information (option 0) part 
of the conversation, and note the 
current settings. 
l Severe shaking or jarring of the voice 
messaging system can also result in the 
loss of custom settings. It is recom- 
mended that you initialize the voice 
messaging system at the customer’s site 
after you have installed it. If you set up 
the voice messaging system off-site and 
then move it to the customers site, 
archive the database before moving the 
voice messaging system. After you have 
installed the voice messaging system, it 
automatically restores the archived 
information. 
l Transporting the voice messaging 
system to the customer’s site with the 
batteries installed can cause the batter- 
ies to drain quickly. Insert the voice 
messaging systems batteries only after 
you have installed it at the customer’s 
site. 
To initialize the system 
Access the technicians conversation. 
Select action 4 to initialize the-system. 
Press 1 to confirm that you want to 
initialize. 
Using the System Setup Worksheet as a 
guide, answer the questions and select 
the actions to set up each part of the 
initialization. 
SETTING UP THE APPLICATION 39  
						

							Identifying the telephone system 
The voice messaging system contains The telephone system codes for the 
preconfigured parameters for working with Pansonic DBS are available in the System 
the Panasonic@ DBS. When you identify the Setup Worksheet on page 17. Before access- 
telephone system, the voice messaging ing the conversation to identify the tele- 
system uses the default parameters for the phone system, find the appropriate code 
specified telephone system to ensure that and note it on the worksheet. 
the voice messaging system performs 
optimally. 
See also 
System Setup Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 
Initializing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 
40 PANAVOICE S-SERIES TECHNICIAN’S GUIDE