Panasonic S-series Voice Processing System Technicians Guide

							D-F 
direct message retrieval 148 
directory assistance 10 
directory, first-name 121 
disabling the mouse 89 
disconnect 
detection 140 
dialing character 53 
testing 73 -_ 
disconnect tone 
learning 67 
not provided by telephone system 68 
system option codes 154 
testing 63 
do-not-disturb tone 
learning 67, 68 
not learned in automatic mode 67 
not provided by telephone system 67 
system option codes 154 
testing 63 
DTlMF 
duration, dialing sequence 140 
inter-digit delay 140 
signal testing 31 
duplicate IDS 45 
duties of system manager 6 
E 
earlier reports, viewing 128 
easy message access 
about 25, 26 
restoring after power failure 81 
training the system manager 81 
editing f.iIes, TED Utility 180 
ending a Remote Maintenance connection 97 
exiting from Remote Maintenance 91 
expanding a console field 119 extensions, programming 26 
external line 
access testing 32 
connected to the voice messaging 
system 13, 14 
dialing sequence 146 
ringing assignments testing 32 
external phone number, length 
146 
F 
F delay time before opening greeting 
140 
fax detection 
system option code 
140 
testing 75 
fax extension 
deleting mailbox for 
50 
for hunt groups 
50 
fax machine connection 
26 
fax notification 51 
fax routing 11 
fax support 
about 50 
hunt group 26 
fax testing 32 
field descriptions, caII log 134, 135 
fiie compression 103 
file directories, making new 106, 107 
File Menu screen 
about 103, 105 
managing files 106 
file transfer. See transferring files 
first-name directory 121, 152 
follow-along ID 25, 140 
forgetting the technicians password 
59 
formatting the date 138 
forwarding ca.& 25 
forwarding cabs to voice mail. See caII 
forwarding 
function keys, console 117 
INDEX 207  
						

							G-L 
G 
gain control automatic adjustment 
138 
graph, report 127 
group message ID 
140 
H 
handlingcaIIs 8, 15, 42 
hangup 
detection 140 
tone 140 
hardware 
Direct Connect 85 
telephone system 26 
hold sequence without transfer 
142 
hold time 
Operator mailbox 142 
subscriber messages 142 
hookflash 
percent timer 142 
timer 142 
transfer testing 32 
hookswitch flash, dialing character 
53 
hunt groups 
fax support 26 
learning calI progress tones 
68, 69 
pooled ringing alternative 
150 
I 
IDS, conflicting 45 
importing the call log to another 
appiication 132 
incoming ring cycle 
148 
individual mailboxes 47 
initializing the system 38, 39 
instaRing Remote Maintenance 
88 
instaRing the telephone system 
connections 28 ,g?. 
. 
- 
installing the voice messaging system 
power supply 21 
.- -- 
preparation 20 
uninterruptible power supply 21 
using a power strip 
21 
inter-digit delay 140 
J 
jacks, telephone 27 
L 
lamps 24 
last-name directory, enabling 152 
learning call progress tones 
about 60 
answering calls during test 
64 
automatic mode 64, 68 
busy tone 62, 66 
call forwarding 64, 68, 69 
camp-on options 64, 68 
dial tone 62, 66 
disconnect tone 63, 67 
do-not-disturb tone 63, 67, 68 
hunt groups 68, 69 
manuaimode 64, 66 
recali sequence 61 
ring back tone 
62, 66 
system option codes 
154 
tone delays 61 
transfer sequence 61 
troubleshooting 69 
unlearned tones 69 
leaving messages 10 
LED patterns, troubleshooting 186 
loading Remote Maintenance 91 
local connection 119 
location of the voice messaging system 
20 
208 PANAVOICE S-SERIES TECHNICIAN’S GUIDE :  
						

							- 
L-M 
10ggiIlg in 
system manager’s screen 117 
technician’s conversation 37 
technicians screen 117 
“Login” field, Remote Maintenance phone 
book 93 
loop current reversal, release 
148 
loss ofpower 56 
“- 
loudness of recording playback 
138 
M 
mailbox 
adding, about 44, 45 
adding for individuals 
47 
adding ranges 46 
adding, special procedure at console 
121 
fax extension 45 
identifying 44 
limits 44 
maintenance 120 
maximum recording 144 
Operator 49 
operator’s extension 45 
range 44 
transfer rings 142 
transfer type 142 
maintenance 
scheduled 150 
system 54, 55, 56 
MAKELIST 102, 181 
making new file directories 
106, 107 
managing files 106 
manual mode, learning call progress tones 
about 64, 66 
busy tone 66 
dial tone 66 
disconnect tone 67 
do-not-disturb 67 
ring back tone 
66 
maximum message life 
Operator mailbox 144 
subscriber messages 144 
maximum person-to-person recording 
144 
menu keys 
about 11 
system managers screen 120, 121 
message delivery 24 
message notification 
about 24 
testing 74 
message waiting indicators 
about 24 
activating 142 
code to turn off 
144 
code to turn on 
144 
interval 144 
lamp on now 142 
number of retries 
144 
messages 
about 10, 25 
delays when checking 14 
deletion option 138 
hold time 142 
maximum life 144 
subscriber report 136 
modem 
connecting 87 
PBX incompatibility 86 
requirements 86 
restarting the voice messaging system after 
connecting 94 
restarting the system after connecting 
86 
speed 93 
type 93 
modem connection, Remote Maintenance 
84 
modular jacks 27 
mouse, disabling for Remote 
Maintenance 86,. 89 
INDEX 209  
						

							N-P 
N 
navigating the console 118, 119 
notification of messages 
24 
number of rings to answer on 
150 
0 
off-hook delay 144 
one-key pause time 
146 
opening greeting 10, 140, 146 
operating system, exiting to 
91 
operating system, Remote Maintenance 
86 
operator 
and automated attendant 
10 
call transfer 82 
role of 8, 10, 11, 15 
training 80 
Operator mailbox 
about 48, 49 
archive time 138 
fax notification 51 
hold time 142 
maximum message life 
144 
operator transfer rings 
146 
operator transfer type 
146 
operator transfers, testing 73 
operator voice detect 146 
operator’s extension 45, 48, 49 
orientation, system manager training 
80 
outdial access sequence 146 
outdial access trigger length 
146 
outside calls, usage reports 
130 
overflow calls, handling 15 
overview of the voice messaging system 
2 
overwrite duplicate files 103 
overwrite verify 103 
P. 
password 
Remote Maintenance phone book 
93 
technician’s 37, 58 
to log in to console 
117 
pause, dialing character 53 
pause length, setting 140 
pause time, one-key 146 
pause-out timer 148 
PBX incompatibility with modem 
86 
performing a system backup 
100 
personal greeting 10 
phone book 
backup utility 100 
creating 93 
information needed 92 
“Login” field 93 
password 93 
Remote Maintenance 92 
setting up 92 
phone trace 148 
playback loudness 138 
pooled delay 148 
pooled ringing, activating 150 
port hunting, testing 73 
port status, banner screen 
117 
port waiting status 
148 
ports, dial-out 144 
power supply 
about 21, 56 
training the system manager 
81 
preparing the telephone system 
26 
Previous reports 
about 126, 127 
viewing 128 
primary attendant 12, 15 
printing reports 127 
private attendant 12, 15 
210 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							Programming 
extensions 26 
telephone system 26, 28, 29 
prompt volume adjustment 148 
pulse dialing, dialing character 53 
Q 
quick connect, Remote Maintenance 94, 95 
R 
range of mailboxes 46 
RDMR 148 
recall sequence 
learning call progress tones 61 
system option code 148 
recommendations, backing up the system 98 
recording loudness 138 
recording space 
subscriber report 136 
troubleshooting on system manager’s 
screen 121 
upgrading 76 
recording time, mailbox maximum 144 
release on loop current reversal 148 
releasihg calls, affect on call transfer 14 
reloading Remote Maintenance 90 
Remote Maintenance 
about 84 
accessing the Main menu 91 
backing up the voice messaging sys- 
tem 99, 100 
backing up the system 98 
billing log 110, 111, 112, 113 
Callmenu 94 
connecting 94 
directory 88 
ending a connection 97 exiting to the operating system 91 
get&g started 90 
installing 88 
loading 91 
managing files 106 
modem connection 87 
modem requirements 86 
operating system 86 
phone book 92, 93 
preparing to use 86 
quickconnect 94, 95 
reloading 90 
reports 126 
restarting the system 108, 109 
restoring a backup 98, 101 
resuming a session 96 
support computer 84 
suspending a session 96 
transferring files 
102, 103, 104, 105 
unloading 91 
using Direct Connect 85 
voice switch 94, 95 
replog. See call log 
reports 
call log 126, 127, 132 
choosing graphs or tables 127 
copying to files 127 
creating 84, 126, 127 
deleting 127 
deletion, preventing 127 
directory 127 
earlier 128 
preventing deletion 127 
previous 126, 127, 128 
printing 127 
sample subscriber report 136 
sample subscriber usage table 131 P-R 
INDEX 
211  
						

							R-S 
reports (continued) 
sample usage bar graph 130 
saving with new file name I27 
subscriber 126, 136 
usage 126, 127, 130 
usage, bar graph 130 
usage, table 130 
viewing data for previous 
date 127, 128, 129 
Reports menu, accessing 119 
requirements 
ACringing 23 
DTMF signaling 23 
message notification 24 
modem 86 
ring signal 23 
support computer 86 
telephone system 22 
voice messaging system 20 
responsibilities of system manager 6, 7 
restarting the system 
for modem connection 86 
locally 108 
remotely 108, 109 
restoring a backup 98, 101 
resuming a Remote Maintenance session 96 
returning to the Banner screen 119 
ring back tone 
learning 66 
system option codes 154 
testing 62 
ring signal requirements 23 
ring test 31 
ring-off time 148 
ring-on time 148 
rings to answer on 150 
role of operator 15 
routing calls 10 
routing faxes 11 
S 
saving reports 127, 128 
scheduled maintenance 54, 55, 56, 150 
second-line ringing, tone delay testing 
61 
secondary attendant 12, 15 
selecting a port for local connection 
119 
semicolon, dialing character 140 
Setup Information Record 
about 80 
training the system manager 
81 
signing in to the console 119 
silence detection level 150 
single-line ports testing 27, 31 
single-line telephone support 
about 22 
external modules 23 
skippingYes-and-No prompt 150 
special dial tone 24 
special dialing characters 53 
startup, troubleshooting 186 
status of system, checking 
70 
subscriber messages, maximum length 
144 
subscriber reports 
about 126, 136 
sample 136 
subscriber usage table, sample 
131 
subscriber-to-subscriber messaging 81 
SUNLOAD command 90 
support computer 
installing Remote Maintenance software 
88 
phone book entry 92 
requirements 86 
requirements for Direct Connect 
85 
role 84 
suspending a Remote Maintenance session 
96 
switch. See telephone system 
system customization 138 
system identification number 77 
212 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							S-T 
system initialization 38, 39 
system manager 
choosing 6 
responsibilities 6, 7 
training. See training the system manager 
System Manager’s Guide 7 
system manager’s screen 
about 120 
accessing 116 
logging in 117 
mailbox maintenance 121 
menu keys 121 
troubleshooting recording space 121 
system options 
about 52 
call progress tones 154 
changing 52 
customizing the system 138 
daily maintenance 54, 55 
database archive 54 
numeric list 160 
tone delay 64 
troubleshooting 172 
troubleshooting at console 122 
System Options Worksheet 
about 52 
form 138 
training the system manager 80, 81 
See also System Setup Worksheet 
system reports. See reports 
System Setup Worksheet 
about 16 
application method 43 
fax extension 50 
form 17 
mailboxes 44 
Operator mailbox 49 
operator’s extension 45, 48 planning setup 36 
record of settings 71 
telephone system 40 
See also System Options Worksheet 
system startup, troubleshooting 186 
system status, Banner screen 116, 117 
T 
table, report 127 
table, usage reports 130 
technicians conversation 
about 36 
accessing 36, 37 
application method 43 
automatic learn mode 68 
checking system information 70, 71 
daily maintenance 55 
database archiving 57 
fax extension 51 
fax notification 51 
learning call progress tones 64, 66, 67, 68 
mailboxmaintenance 44, 46, 47 
manuallearn mode 66, 67 
Operator mailbox 49 
operator’s extension 49 
password 59 
structure 36 
system options 52, 55 
telephone system 41 
tone delay 64 
upgrading recording space 77 
Technician’s Guide overview 2 
technicians password 
about 37 
changing 58 
reserting 59 
INDEX 213  
						

							T 
technicians screen 
about 122, 123 
accessing 116 
logging in 117 
troubleshooting call progress options 
123 
troubleshooting system options 
122 
TED Utility 102, 180 
telephone system 
adjusting pro 
gramming 7” 
call forwarding 25, 42 
capabilities 24 
connecting to 8, 12, 26, 27, 28, 33 
easy message access 25 
fax machine connections 26, 50 
hardware 26 
identifying 40, 41 
installing modular jacks 
27 
preparing 22, 26 
programming 26, 28, 29 
related system options 
52 
releasing calls 14 
requirements 22, 23 
system option code 
150 
technicians conversation 40, 41 
testing 27, 31 
wiring 27 
testing 
answering 72 
automated attendant 72 
busy tone 62 
call forwarding 74 
dial tone 62 
disconnect 73 
disconnect tone 63 
do-not-disturb tone 63 
DTMF signaling 31 
external access to fax machine 
32 external line access 
32 
external line ringing assignments 
32 
fax detection 75 
hookflash transfers 32 
message notification 74 
operator transfers 73 
port hunting 73 
ring back tone 
62 
ringing 31 
setup 72 
single-line ports 27, 31 
telephone system 27 
tone delays 61 
text tiles, viewing 128 
toggling between screens 118, 119 
Tone Analysis Worksheet 
about 61 
form 62 
using for multiple sites 
63 
tone delays, analyzing 61 
tone dialing, dialing character 
53 
tones, learning. See learning call progress tones 
touchtone 
duration, dialing sequence 140 
inter-digit delay 140 
trace 
database 138 
phone 148 
tracking Remote Maintenance ses- 
sions 110, 112 
traffic, effect on automated attendant 
14 
training the system manager 
about 80 
archiving the database 
82 
automated attendant 80 
backing up the system 
82 
batteries 81 
call forwarding 81 
214 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							; 
T-V 
call transfer 82 
easy message access 81 
orientation 80 
overview 80 
power supply 81 
Setup Information Record 81 
subscriber-to-subscriber message 81 
system components 80 
System Options Worksheet 81 
transfer initiate 150 
transfer rings 
mailbox 142 
operator 146 
transfer sequence, learning call progress 
tones 61 
transfer testing 32 
transfer type 
mailbox 142 
operator 146 
transfer. See call transfer 
transferring calls 8, 9, 10 
transferring fles 
changing directory 104 
file compression 103 
File Menu screen 105 
overview 103 
overwrite duplicate files 103 
overwrite verify 103 
procedure 104 
purpose 102 
TED Utility 102 
transfer options 103, 104 
updating system file list 102, LED patterns 186 
reports 126 
system options 172 
system options, console 122 
system settings 117 
turning off the billing log 113 
turning on the billing log 112 
U 
unfoading Remote Maintenance 
91 
updating 
billing log ,113 
system file list 102, 181 , 
upgrading recording space 
76 
usage bar graph, sample 
130 
Usage reports 
about 126, 130 
bar graph 130 
calls from outside callers 
130 
formats 130 
scope 130 
table 130 
181 
V 
viewing 
billing log 113 
earlier reports 
126 
files 84, 106, 107 
files, TED Utility 180 
reports for previous date 
system options 122 
system settings 84 
while the voice messaging system answers 
calls 102 
troubleshooting 
call progress options, console 123 
console 116 text files 128 
voice detect 
opening greeting 146 
time to wait for voice 150 127, 128, 129 
INDEX 
215  
						

							voice fields, copying at console 
119 
voice mail only 9 
voice mail ports, identifying 
152’ 
voice mailbox. See mailbox 
voice messaging system, role of 
8, 9, 10 
voice switch, Remote Maintenance 
94, 95 
volume adjustment, prompts 148 
W 
wiring for telephone system 
27 
Worksheet, System Options 138 
Y-Z 
Yes-and-No prompt, skipping 150 
216 PANAVOICE S-SERIES TECHNICIAN’S GUIDE