Panasonic S-series Voice Processing System Technicians Guide

							IDENTIFYING THE TELEPHONE SYSTEM 
Warning! When you initialize the system, 
all current settings are deleted. The system 
reminds you of this when you select system 
initialization (option 
4). Before initializing, 
listen to the system information (option 
0) 
part of the conversation, and note the 
current settings. 
i- 
To identify the telephone system 
1 
2 
3 
4 
5 Access the technicians conversation. 
Select action 
4 to initialize the system. 
Press 1 to confirm that you want to 
initialize. 
When the system prompts you, enter 
the four-digit telephone system code. 
The system asks you to confirm your 
selection. Press 1 to confirm. 
SETTING UP THE APPLICATION 41  
						

							Choosing how to handle calls 
The voice messaging system supports three 
application methods, which tell the voice 
messaging system how to handle incoming 
calls. 
The voice messaging system offers only the 
application methods supported by your 
customer’s telephone system, as shown in 
the following table. 
Application Automated Call 
Note 
method attendant transfer 
used? 
type 
1 Yes Release 
Use when call forwarding is enabled. 
2 Yes Await answer 
Use when call forwarding is not 
enabled. 
3 
See also 
System Setup Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 
Initializing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 
42 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							CHOOSING HOW TO HANDLE CALLS 
If your customer wants to use the auto- 
mated attendant and the telephone system 
supports call forwarding, you usually choose 
method 1. The exception is when the tele- 
phone system supports call forwarding, but 
the telephone extensions do not. Call for- 
warding usually requires both the action of 
the telephone system (to-forward the call) 
and each extension telephone (to say “I’m 
busy” or “I haven’t been answered”). So if 
your customer is using mixed models or 
brands of equipment, you might need to 
choose method 2, even though the voice 
messaging system offers method 1. 
Make a note of your chosen application 
method on the System Setup Worksheet 
before accessing the conversation to 
indicate your choice. 
Warning! When you access the initializa- 
tion part of the conversation, all current 
settings are deleted. The system reminds 
you of this when you select system initial- 
ization (option 4). Before initializing, listen 
to the system inforrnation part (option 0) of 
the conversation, and note all of the current 
settings. 
To choose the application method 
1 
2 
3 
4 
5 
Access the technicians conversation. 
Select action 4 to initialize the system. 
Press 1 to confirm that you want to 
initialize. 
After you identify the telephone sys- 
tem, the system tells you what applica- 
tion methods your telephone system 
supports. 
Press the,appropriate digit to indicate 
your application method. 
SETTING UP THE APPLICATION 43  
						

							Creating voice mailboxes 
The voice messaging system offers up to 50 
subscriber voice mailboxes on 
a two-port 
system, and 
100 mailboxes on a four-port 
system. 
You set up the voice mailboxes in the 
technicians conversation by indicating 
the extension numbers for which mailboxes 
are being created. The conversation offers 
to set up a range of mailboxes based on 
default extension numbers (for example, 
100-199). You can accept this default range 
or specify another 
range or a series of 
extension numbers. 
Note The system directory is automati- 
cally set up during installation. Subscribers 
enter individual information while enroll- 
ing. 
If the default extension numb&kg j&m .;. 
includes any extensions~thatyQmti&omer 
does not currently use, do not accept the -. 
system’s offer to create mailboxes btiseddn 
the default plan. Doing so makes the system 
manager’s task of adding new subscribers 
more difhcult. 
Before accessing the conversation to 
identify the mailbox extension numbers, 
note them on the System Setup Worksheet. 
See also 
System Setup Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 
Identifying the operator’s extension and 
the Operator mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
48 
44 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							CREATING VOICE MAILBOXES 
Notes 
l Do not include the operator’s extension 
number in the extension list if the num- 
ber is 0, because the voice messaging 
system creates a special mailbox “0” 
automatically If the operator’s extension 
has a different number, include it on 
your extension list on-the System Setup 
Worksheet. 
l Do not include the fax extension in the 
extension list because it cannot have a 
voice mailbox. 
l The voice messaging system prevents 
the addition of an extension number 
that duplicates an existing system ID. 
The technicians conversation lists the 
mailboxes that cannot be added be- 
cause of numbering conflicts. These 
conflicts can be caused by any of the 
following: 
l The automatic directory (800). 
l The group messaging ID (77). 
You can change this with system 
option 140. 
l Another mailbox ID. 
l Another subscriber ID 
(9+cextension>). 
l The technician’s password. 
l The system manager’s password. 
l The fax extension. 
SETTING UP THE APPLICATION 45  
						

							CREATING VOICE MAILBOXES 
To add mailboxes for the default range of 
extensions 
1 Access the system initialization part of 
the technicians conversation. 
2 After selecting the application method, 
the voice messaging system offers to 
create mailboxes based on the default 
extension range. Press 1 for Yes to add 
these mailboxes. After a brief pause, the 
system confirms that the mailboxes 
have been added. 
To add a new range of mailboxes 
1 Follow step 1 of the preceding 
procedure. 
2 When the voice inessaging system offers 
to create mailboxes based on the default 
range, press 2 for No. 
3 Indicate the starting extension number 
of the actual range, and then press Jlc. 
4 Indicate the ending extension number 
of the actual range, and then press *. 
5 The voice messaging system asks you to 
confirm the range. Press 1 to confirm. 
6 The voice messaging system then asks 
if you would like to add another range. 
Press 
1 to add another range. Repeat 
until all mailboxes are added. After a 
brief pause, the system confirms that 
the mailboxes have been added. 
46 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							i 
CREATING VOICE MAILBOXES 
To add individual mailboxes 
1 Follow steps 1 and 2 for adding a new 
range of mailboxes. 
2 Enter the extension number of the 
individual mailbox for the starting 
extension number, and then press *. 
- 
3 Enter the sarne extension number for 
the ending extension number, and then 
press *. 
4 The system asks you to confirm the 
range. Press 1 to confirm. 
5 The system then asks if you would like 
to add another range. Press 1 to add 
another range. Repeat until ail mailboxes 
are added. After a brief pause, the sys- 
tem confirms that the mailboxes have 
been added. 
SETTING UP THE APPLICATION 47  
						

							Identifying the operator’s extension and the 
Operator mailbox 
The voice messaging system needs to know 
the extension number of the operator’s 
console. The actual extension might be 0 
(zero) or another number. In either case, 
the voice messaging system transfers callers 
to this extension when: 
l They press 0 during the opening 
greeting. 
l They do not press any digits during the 
opening greeting. 
See aiso 
System Setup Worksheet . . . . . . . . . . . ..*.............. 17 
Creating voice mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 
Using the voice messaging system’s fax 
support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 If the operator’s extension is a number 
other than 0, write this extension in thelist 
of mailbox extensions on the System Setup 
Worksheet. If the operator’s extension is 0, 
do not include it in the extension list 
because the voice 
messaging system auto- 
matically creates a special 0 mailbox. If you 
are unsure which extension to assign to the 
operator, ask the system manager. 
48 PANAVOICE S-SERIES TECHNICIAN’S GUIDE  
						

							IDENTIFYING THE OPERATOR’S EXTENSION AND THE OPERATOR MAILBOX 
You also must indicate the Operator mail- 
box ID, which may or may not be the same 
as the extension that operator calls are 
transferred to. Callers are routed to the 
Operator mailbox when the operator is 
busy or unavailable. 
If the same person answers operator calls 
and responds to message3 in the Operator 
mailbox, then the Operator mailbox ID 
needs to be the same as the operator’s 
extension. Otherwise, they need to be 
different. To confirm or change the operator’s extension 
and the Operator mailbox 
Access the system initialization part of 
the technician’s conversation. 
After identifying the voice mailbox 
extensions, the voice messaging system 
tells you the current operator’s extension 
setting. Press 1 to change it or 2 to keep 
the current setting. 
Enter the correct extension number. The 
system confirms the number. 
When the system tells you the current 
Operator mailbox ID, press 1 to change 
it or 2 to keep the current setting. 
Enter the correct mailbox ID. The 
system confirms the number. 
SETTING UP THE APPLICATION 49  
						

							Using the voice messaging system’s fax support 
The voice messaging systems fax support 
requires that you connect your customer’s 
fax machine to a telephone system exten- 
sion, not an external line. The voice mes- 
saging system needs to know the number 
of the extension connected to the fax 
machine- 
Before accessing the technicians conversa- 
tion, note the fax extension en the System 
Setup Worksheet. If more than one fax 
machine is connected in a hunt group, 
use the pilot extension number. 
-.. 
Notes 
j 
_.i., 
l Omit the fax extension from the list 
of current extension numbers on the 
System Setup Worksheet, because the 
fax extension does not have a corre- 
sponding mailbox. 
l To delete a voice mailbox created for 
the fax extension, use the system man- 
ager’s conversation. For information on 
accessing the system manageis conver- 
sation, see “Training the system 
manager.” 
See also 
System Setup Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 
Identifying the operator’s extension and 
the Operator mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 
Training the system manager . . . . . . . . . . . . . . . . . . . . 79 
50 PANAVOICE S-SERIES TECHNICIAN’S GUIDE