Panasonic S-series Voice Processing System Technicians Guide

A-B C 
ARCHIVED MESSAGE 
Any message a subscriber listens to and 
then saves for a number of days. You set the 
number of days that messages are archived. 
All old or archived messages must be saved 
each time they are heard or they are de- 
leted. See 
also new message; old message. 
AUDIOTEXT 
Recorded information that is available to 
callers 24 hours a day about whatever your 
customer’s organization wants callers to 
hear. You can provide menus of information 
or other messages, and you can use...

D-G 
D 
DAY GREETING 
The greeting that plays during the days 
and times you have designated as normal 
business hours. See also night greeting. 
DAY MODE 
The voice messaging systems operating 
mode during normal business hours. You 
can set up the voice messaging system to 
function differently during day mode 
and night mode hours. You define what 
days of the week and hours of the day are 
day mode. All other hours are assigned to 
night mode. See also holiday mode; sched- 
ule. 
DEFAULT 
The option...

H-N 
H-L 
HOLIDAY MODE 
A special schedule mode that overrides 
the normal schedule. The system manager 
activates holiday mode and records a 
holiday greeting in the greetings part of 
the system manager’s conversation. 
M 
MAILBOX 
The location where the voice messaging 
system stores messages from callers. For 
example, the voice messaging system keeps 
messages for a subscriber in that 
subscriber’s mailbox. 
MENU KEYS 
The organization of menus, audio mes- 
sages, and call routing choices, which the...

O-R 
0 
OLD MESSAGE 
A message that has been heard, but not 
deleted or archived. You and the system 
manager decide how long old messages are 
saved. See aZso archived message; 
new message. x,-G 
OPENING GREETING 
The greeting that callers hear when they call 
your customer’s main telephone number, if 
the organization uses the automated 
attendant. 
OPERATOR MAILBOX 
A mailbox used exclusively for storing calls 
that go to the person with operator respon- 
sibilities at your customer’s organization....

s-u 
S 
SCHEDULE 
The method for determining how calls are 
handled at different times and/or different 
days. You can define up to three different 
schedules for the system. See 
also day 
mode; holiday mode; night mode. 
SECURITY CODE 
A series of characters that subscribers set so 
that no one else can access their voice 
mailboxes. 
SUBSCRIBER 
Anyone who is enrolled in the voice mes- 
saging system. The system identifies a caller 
as a subscriber when the subscriber enters 
a personal ID....

v-z 
VOICE MAILBOX 
WAIT FOR RINGBACK 
The location where the voice messaging 
One of three types of call transfer, in which 
system stores messages. The voice messag- 
the voice messaging system waits for an 
ing system gives each extension on the 
extension to ring a certain number of times 
telephone system a separate voice mailbox. 
before transferring the call. See 
also await 
‘. 
answer; release. 
VOICE NAME 
The recorded name of a subscriber. The 
voice messaging system plays the voice 
name in...

INDEX 203  

Index c rl) 
Special characters 
1 forYes,- for No, skipping 
150 
A 
about the Technician’s Guide 
2 
AC ringing requirements 23 
accessing 
backup utility 99 
Remote Maintenance Main menu 
91 
Reports menu 119 
system manager’s screen 116 
technician’s screen 116 
activating pooled ringing 
150 
adding a mailbox 
at the console 
119 
by telephone 44, 45, 46, 47 
adjusting tone delays 64 
aging, call report 138 
analyzing tone delays 
61 
answering calls 
about 8 
while transferring files 102 
answering...

B-C 
batteries 
about 21, 56 
training the system manager 81 
baud rate 93 
biII.ing log 
characteristics 110 
field descriptions 111 
fiie format 110 
importing to other applications 110 
task overview 112 
turning off 113 
turning on 112 
updating 113 
viewing 113 
busy recall 138 
busy tone 
learning 66 
system option codes 154 
testing 62 
c 
cab analysis delay 138 
caII forward to personal greeting. See caII 
forwarding 
call forwarding 
about 9, 25 
enabling at extensions 26 
learning cd progress...

C-D 
connecting to the telephone system 
about 8, 13, 26, 27 
procedure 33 
console 
about 116 
adding amailbox 119, 121 
Banner screen 116 
copying voice fields 119 
creating reports 126 
expanding a field 119 
function keys 117 
local connection 119 
navigation 118, 119 
returning to the Banner screen 119 
selecting a port for local cqnnection 119 
signing in 119 
system manager’s screen 120 
technician’s screen 122, 123 
toggling between screens 118, 119 
troubleshooting call progress options 123...