Panasonic S-series Voice Processing System Technicians Guide

TECHNICIAN’S SCREEN 
Call progress options 
Each time the voice messaging system 
places a call, it listens for a ring back or 
busy signal to monitor the progress of 
the call. If you need to troubleshoot a call 
progress problem, the call progress section 
of Appendix A, “Changing sLystem options” 
gives you a complete list of the options that 
control this process. 
Other settings on the technician’s 
screens 
For information about changing the 
telephone system code, operator.settings, 
the system...

Creating system 
reports 
Creating system reports 
................................... 126 
Viewing earlier reports ...................................... 128 
Usage reports .................................................... 130 
Call log ............................................................... 
132 
Subscriber report .............................................. 
136 
CREATING SYSTEM REPORTS 125  

Creating system reports 
The voice messaging system can provide a 
lot of information about your customer’s 
incoming and outgoing telephone calls. 
Using a computer with a keyboard, moni- 
tor, and Remote Maintenance, you can 
create three different types of reports: 
l Usage reports 
l Subscriber reports 
. caJ.l10g 
Note A fourth report option, “Previous 
report,” allows you to view or copy reports 
created earlier, as well as .TXT files such as 
AUTOBXEC.BAT. Each day, the voice messaging system...

CREATING SYSTEM REPORTS 
To create a report 
From the technician’s or system man- 
ager’s screen, press 
Fl to access the 
Reports menu. 
Choose a report from the menu: Usage, 
Directory, Call log, or P_revious report. 
: 
Indicate any special parameters as 
prompted, such as subscriber’s name, 
system ID, or starting and ending date 
for the report. 
Select the fort-n of the report; for 
example, usage graph or table. 
Select the report output: display on 
the screen or copy to a file. 
Warning! Each...

Viewing earlier reports 
The “Previous report” command enables 
you to view three types of files: Note You can also recreate a Call log, as 
well as any other report, for an earlier date, 
You can display or copy a report you by following the steps in “To create a report” 
created earlier and saved with a new file earlier in this chapter, and specifying an 
earlier date. 
name. 
You can display or copy other ASCII text 
files, such as README and 
AUTOEXEC.BAT files. - 
You can recreate a Call log for an...

VIEWING EARLIER REPORTS 
To view an earlier report 
From the Reports menu, select “Previous 
report” and press 
ENTER. 
When prompted, type the Ele name for 
the report or text file you want to display 
and press 
ENTER. ~- 
To request a Call log for an earlier date, 
use the following file name format: 
REPLOGcday of month>.cmonth of 
yean. 
Select the output and press 
ENTER. 
CREATING SYSTEM REPORTS 129  

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Usage reports show you how much the 
voice messaging system is being used over 
time. When you create the report, you 
specify a range of days to be included. You 
also have the following options: 
l You can create a Usage report for an 
individual subscriber, extension ID, 
system ID, or the entire voice mes- 
saging system. 
l You can format the report as a bar graph 
or a table. 
T 
i p You can create a Usage report that 
shows message box usage only (calls from...

USAGE REPORTS 
SYSIEN CONNECTION USME REPORT FOR Ql/19 TO 82/83 CAEATED:63/83/98 IW 10:57cy1 
mn: WISTLE. PENNY loz m 382 464 58: 66/. 782 8cJL 964 lew 
I I I I1  1 * . : : I I : : : 
6R- M: (VA1 
71% 8Q: t&r) 
RR- 9fi: . (2x1 
9A-lQA: -. (1lZ) 
lQA-llA: ,--, (16zl 
llA-12P: -- (14x) 
12P- 1P: ~-, (22x1 
lP- 2P: - (VA) 
ZP- 3P: m (3x1 
3P- 4P: . (ZX) 
4P- 5P: (Qz~ 
5P- 6P: (8%) 
Sample subscriber Usage report bar graph 
SYSIEtl CONNECTION USfiGE REPORT FOR Q1/19 TO 82~33 CREATED:Q3/83/98 AT 10:57Atl 
1Vz...

Call log = _ 
The Call log gives you a record of every call T i p You can transfer the ASCII file to the ev.7 
the voice messaging system answers, dials, 
support computer by using Remote Mainte- : .,. 
or transfers. You can create the Call log for 
nance and then import the file into a data- 
the entire system, an individual subscriber, 
base or spreadsheet program for further 
or an individual system ID. When you create 
analysis. 
the CalI log, the voice messaging system 
creates an ASCII file called...

CALL LOG 
: 41, 
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,Box of St 
:33, 
84,A,nMsgbox ,Complete,SPM 
v,WPublic In 
:59, 57,A,Owner 
It Complete,43164 
“,“Yeoman Mi 
:57, 
4 D,,#16,164~Complete.W43164 
: 09, 
25: wAn ,Yeoman Mi 
, Owner W,WCumplete,4191 
,Zink Jag I 
: 51, 171,A,Owner ,Cumplete,45198 
I, Xavier Ja 
58, , . ,Owner 
3 0 ” qpp ,Cumplete,*4178 
W *Zaftig Pa 
I 
29, 
19 A 
t , Msgbox 
,Complete, 174 
,Box of Ph 
56 I* 
, 
3 9 A, Owner 
,  Complete,43155 
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, 4 D,,#16,155f~Complete, I) Ping Sue ), 
,...