Panasonic S-series Voice Processing System Technicians Guide

CHECKING SYSTEM INFORMATION 
T i p The System Setup Worksheet indicates 
all of the current settings. The “Check sys- To check system information 
tern information” action lets you confirm 1 Access the technician’s conversation. 
the settings listed on your worksheet. 
2 When asked to select an action, press 
0 
to listen to the summary information. 
SETTING UP THE APPLICATION 71  

Testing the voice messaging system 
Now that you have initialized the system, 
you must test it for proper operation. Use 
any extension connected to the telephone 
system to perform the following eight tests: 
Test Correct result 
Solution for incorrect result 
Answering 
Call the 
voice messaging 
system extension from 
another extension. Then 
call the voice messaging 
system’s telephone 
number from an external 
line. ’ The voice messaging system l Verify that the telephone 
answers on the first ring...

TESTING THE VOICE MESSAGING SYSTEM 
Test Correct result Solution for incorrect result 
Port hunting 
Using two or three Each caller reaches the voice 
If the answering test is suc- 
people, call the voice messaging system. 
cessful, check the telephone 
messaging system from 
system programming. If the 
two or three extensions 
answering test is not success- 
simultaneously Have 
ful, follow the solutions for 
callers hangup during 
that test. 
the greeting. 
Operator transfers 
Call the voice messaging...

TESTING THE VOICE MESSAGING SYSTEM ‘. 
Test Correct result 
Solution for incorrect result .’ 
r:-. 
Message notification 
Call the voice messaging If your customer’s tele- l Verify that you have a dial- 
system. Enter the system phone system supports 
out port by checking system 
manager’s extension. message waiting indicators option 130. 
When you are transferred or message delivery to the 
to the voice mailbox, extension, the extension 
leave a message that is receives message notifica- 
longer than...

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TESTING THE VOICE MESSAGING SYSTEM I:.:;:.:.:.:.:.;. ..:.,, 
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Correct result 
Solution for incorrect result 
:x detection 
sing a second fax machine, The voice messaging l Verify that you have 
and a two-page test system recognizes the fax 
designated the correct fax 
icument to the voice tone from the sending 
extension. 
jssaging system. The machine and automati- 
,rding fax machine must cally’fransfers the call to 
l...

Enhancing the voice messaging system’s 
performance 
The voice messaging system comes with Note Four-port systems require four 
either two or four hours of available record- hours of recording space. If your customer’s 
ing space and either two or four ports system is set up for two hours of recording 
connected to the telephone system. You can space and you upgrade to four ports, you 
upgrade the voice messaging system to four must also upgrade to four hours of record- 
hours of recording time and to...

ENHANCING THE VOICE MESSAGING SYSTEM’S PERFORMANCE 
To upgrade the voice messaging system to four hours of recording space or four ports 
1 Determine the system identification 
number for the voice messaging system 
unit. You can do this in two ways: 
l Refer to the FCC/UL sticker on the 
back of the voice messaging system. 
The serial number is the system 
identification number. 
l Access the system options part of the 
technician’s conversation and select 
option 600. The voice messaging 
system gives...

Training the 
svstem manaaer 
Training the 
system 
manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
80 
TRAINING THE SYSTEM MANAGER 79  

Training the system manager 
You need the following items for system 
manager training: 
cl 
0 
0 
0 
0 Copies of the completed Setup Infor- 
mation Record (in the System Manager’s 
Guide) and System Options Worksheet 
(from Appendix A, “Changing system 
options” of this guide). If you made 
changes to the call progress settings, 
you also need a copy of the completed 
Call Progress Options Worksheet from 
AppendixA. 
The voice messaging system unit with 
two voice mailboxes set up for the 
training...

TRAINING THE SYSTEM MANAGER 
._.- . . . .._ _ 1:: . . _. 
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.:.*. 
stem power 
.plain that the voice messaging system 
is no on/off switch. If the site uses the 
[tomated attendant, have the system 
anager unplug the voice messaging 
stem and leave it unplugged until he 
she is ready to record an opening 
meting. Show the battery compartment 
-he system manager. Explain that the 
.ce messaging system automatically 
Ators battery voltage and notifies 
3...