Panasonic S-series Voice Processing System Technicians Guide

Transferring files 
i. 
You can transfer a copy of a file from the 
voice messaging system to the support 
computer during a Remote Maintenance 
session. The original file remains on the 
voice messaging system. 
During most file transfers, the voice mes- 
saging system continues to answer calls. 
However, to transfer or view any of the 
following files, shut down the voice messag- 
ing software and go to the command 
prompt: 
l Database files (AvY.* files) 
l Executable files (*.EXE) 
l The current days...

TRANSFERRING FILES 
Task overview 
1 Set the file transfer options. 
2 Change the directory. 
If necessary, change the directory on 
the support computer or the voice 
messaging system. 
3 Transfer the files at the File Menu 
screen. 
Use the File Menu screen to transfer 
the files from the voice messaging 
system to the support computer. 
Setting the file transfer options 
There are three file transfer options that 
affect how file transfers are conducted. 
File compression 
Set this option to “Off”...

..-. 
: 
TRANSFERRING FILES 
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To set the file transfer options 
To transfer files 
From the Main menu, press F3 to view 
the list of all files. 1 
2 
Press 
F2 to choose “File Menu.” 
Press 
~8 to choose “Options.” 
3 
Set each file transfer option as needed 
by selecting it and pressing the 
SPACE BAR. 4 
Press FlO to save your changes. 
5 
To change the directory 
1 Place the cursor on the side of the File 
Menu screen where you want to change 6 
the directory. 
2 Press 
F2 to choose “Menu.” 
7 
3...

TRANSFERRING FILES 
The File Menu screen is where you initiate file transfers, 
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Managing files 
From the File Menu screen, you can do 
the following tasks for either the support To delete files 
computer or the voice messaging system: 1 At the File Menu screen, place the cursor 
l Delete files 
l View files 
l 
Make new directories on the nam6 of the file you want to 
delete and press 
ENTER. 
2 Press F2 to display the File menu. 
3 Press ~6 to choose “Delete fles.” 
4 Follow the on-screen prompts to delete 
the file. 
See also 
Transferring files . . . . . . . . . . . . . . . . . ....

MANAGING FILES 
4 iew files To make a new directory 
At the File Menu screen, place the cursor 1 
,711 the name of the file you want to view 
jnd press 
ENTER. 
Bress F2 to display the File menu. 
2 
Press 
F5 to choose “View files.” The 
contents of the file scroll. Press the 
SPACEBAR to pause or restart scrolling. 
3 
4 
5 
6 At the File Menu screen, place the cursor 
on the side of the screen where you want. 
to create a new directory. 
Verify that the drive and directory 
displayed is where you want...

Restarting the voice messaging system - 
remotely 
At times, you may need to restart the voice 
messaging system during a Remote Mainte- 
nance session. For example, if the voice 
messaging system is not answering calls, 
and no one is available to restart the voice 
messaging system, you can use Remote 
Maintenance to bring the system back on 
line. When you restart the voice messaging 
system remotely; the Remote Maintenance 
connection is ended, Wait about two 
minutes for the voice messaging system...

RESTARTING THE VOICE MESSAGING SYSTEM REMOTELY 
To restart the voice messaging system from 
the support computer 
1 Shut down the voice messaging system 
and go to the voice messaging system’s 
command prompt. 
2 PreSSALT+LEFTSHIFTtO access the 
Remote Maintenanc&$lain menu. 
3 Press 
~8 to choose “Support Menu.” 
4 Press 
F3 to choose “Host Reboot.” 
5 TVpe Y and press 
ENTER to confirm. The 
voice messaging system restarts and the 
connection is ended. 
6 PX?SSFlOtO exit. 
REMOTE MAINTENANCE 109  

Tracking Remote Maintenance sessions with the 
billing log 
You can track information about Remote 
Maintenance sessions by using the billing 
log feature. The billing log stores the 
following information about each 
connection: 
l The name and telephone number of the 
voice messaging system 
l The identification code of the person 
who conducted the session 
l Comments about the session 
0 The date the call occurred 
l The start time, end time, and elapsed 
time of the connection 
T i p Since the...

TRACKING REMOTE MAINTENANCE SESSIONS WITH THE BILLING LOG 
Fields in each billing log record 
Field Description 
Operator ID Three alphanumeric characters that identify who conducted 
the Remote Maintenance session. 
Name The name of the voice messaging system as it appears in the 
-:- support computer’s phone book entry. 
Description 
Telephone number The field used to keep notes about the session. You can type 
up to 27 characters. 
The voice messaging system’s telephone number as it 
appears in the...