Panasonic S-series Voice Processing System Technicians Guide

Setting. up the support computer’s phone book 
Before making a connection, you must 
create a phone book entry for the support 
computer. This phone book entry stores 
information you need to connect to each 
voice messaging system site that you 
support. 
Information needed to make a 
connection 
l The COM port, baud, and modem type 
settings used by the support computer 
l The modem phone number (for modem 
connections only), login, and password 
.‘71 
-_- 
7:. 
Overview ., 
--T 
. ., 
. 
The following...

SE-I-VNG UP THE SUPPORT COMPUTER’S PHONE BOOK 
To configure the default phone book entry 
1 
2 
3 
4 
5 
6 
From the Main menu, press F2 to choose 
“Call Menu.” 
Press 
F3 to choose “Phone Book Menu.” 
Select “Default,’ from the Phone Book 
menu and press 
F3. -y- 
Press PAGE DOWN to move to the COM 
port section of the screen. 
Verify that the number in the “Port” field 
is the same as the COM port you speci- 
fied during the software installation, To 
change the value, press 
P. 
To choose the modem...

Conducting a Remote Maintenance session 
Decide which of the methods below best 
supports your situation. Then follow the 
related procedure to make a connection. 
Three methods for connecting with the 
host computer 
Call menu 
Use this method ifyou connect to mul- 
tiple voice messaging systems and have 
configured a separate phone book entry 
for each. 
Voice switch 
Use this method when the voice mes- 
saging systems modem cannot be dialed 
directly (for example, if an operator 
must transfer the...

CONDUCTING A REMOTE MAINTENANCE SESSION 
To call the voice messaging system by using 
the Voice switch method 
1 Using a telephone connected to the 
support computer, dial the company 
telephone number for the voice messag- 
ing system you are connecting with. 
2 When you have connected, ask to be 
transferred to the modem extension 
and press 
F7 immediately (do not wait 
for modem tone) to prepare your com- 
puter’s modem to communicate with 
the voice messaging systems modem. 
3 Wait about 30 seconds...

Suspending and resuming a Remote 
Maintenance session -. 
,:r: 
. . ,. 
Suspending a Remote Maintenance session Important points about suspending 
allows you to use other programs on the session 
support computer without disconnecting l from the voice messaging system. For Always remember to resume a sus- 
example, during a Remote Maintenance pended session and properly disconnect 
session, you might want to view files on the from the voice messaging system. 
support computer’s hard drive, and then...

Ending a connection 
You must disconnect properly from the 
voice messaging system. If you do not 
disconnect by using the procedure below, 
one of the following occurs: 
l The voice messaging system’s telephone 
line is not released. 
l The voice messaging @stem abruptly 
restarts. Callers using the voice messag- 
ing system are disconnected. 
To disconnect from the voice messaging 
system 
From the Main menu, press ~6 to choose 
‘FklXlgUp.” 
REMOTE MAINTENANCE 97  

Backing up and restoring the voice messaging 
system 
The voice messaging systems backup utility 
provides a way to store the entire voice 
messaging system, including all messages, 
greetings, and menu keys. This is a com- 
plete backup, different from the database 
archive. It takes as much as two hours to 
complete at a 9600-baud rate and requires a 
support computer connected to the voice 
messaging system unit. So you might do 
complete backups less frequently. 
See also 
Protecting the voice...

BACKING UP AND RESTORING THE VOICE MESSAGING SYSTEM 
:king up and 
ng system’s 
aemote 
sook entry. To start the voice messaging system’s backup 
utility 
1 
Connect to the voice messaging system 
using Remote Maintenance. 
2 At the Banner screen, press ESC. 
3 Type Y to exit- and disconnect all lines. 
xjng system. 4 To return to Remote Maintenance, press 
AU+LEJ!T SHIFT. 
aging system. 5 To hang up, press ~6. 
6 To exit Remote Maintenance, press ~10. 
7 At the support computer’s command 
prompt in the...

‘-x 
. 
BACKING UP AND RESTORING THE VOICE MESSAGING SYSTEM .TT. 
.-:., 
TO create a backup phone book entry To perform a system backup .‘4, 
1 
2 
3 
4 
5 Access the backup utility. 
From the backup utility’s Main menu, 
type 
3 to select “Configure” and press 
ENTER. 
1 
2 
The current phone book entry settings 
appear, and you are asked if you would 
like to change them. If yes, type Y and 
press 
ENTER. 
3 
Each setting is presented with on-screen 4 
Help about choosing the correct setting. 
For each...

BACKING UP AND RESTORING THE VOICE MESSAGING SYSTEM 
To restore a system backup 
1 
2 
3 
4 Access the backup utility. 
From the backup utility’s Main menu, 
type 2 to select “Restore System” and 
press 
ENTER. 
When prompted, type-&the complete 
path of the directory where the backup 
voice messaging system files are saved 
on the support computer and press 
ENTER. 
When asked to confirm, typeY if the 
path for the backup directory is correct 
and press 
ENTER. All voice messaging 
system files are then...