Panasonic Kx Tde100 Operating Manual

							Pure IP-PBX
Operating Manual
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDE100/KX-TDE200: PMMPR Software File Version 2.0000 or later
KX-TDE600: PGMPR Software File Version 2.0000 or later
Document Version: 2008-10
Model No.    KX-TDE100
KX-TDE200/KX-TDE600  
						

							Feature Highlights
Consult your dealer
Consult your dealerConsult your dealer
1.3.78  Wireless XDP Parallel Mode (Page 145)1.1  Before Operating the Telephones
(Page 20)
1.3.64  SVM (Simplified Voice Message)
(Page 120)2 Operating Manual
Document Version  2008-10  Feature HighlightsIP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labeling and/or Bluetooth 
wireless headsets, and SIP Extensions (SIP 
Hardphone/SIP Softphone).
R
SIP Extension
IP SoftphoneIP Proprietary
Telephone IP Softphone
You can install a software-based telephone
(Panasonic IP Softphone) on your PC to make
and receive calls using Internet Protocol (IP)
and access PBX features without a wired
IP Proprietary Telephone. This PBX supports the use of cellular phones 
with the PBX. Cellular phones can make and 
receive calls as if they were registered
extensions.
Cellular Phone Features This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX 
with other wired telephones.
Wireless System A Panasonic telephone that is equipped with
a Navigator Key/Jog Dial and a display helps
you to access desired features easily. Also, you
will be informed of the arrival of an incoming call
or a message waiting by the lamp if it is equipped. 
Easy Operation
ENTER
Navigator Key Jog Dial
Message/Ringer Lamp You can set incoming calls to be redirected 
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Simplified Voice Message
Hello, this
is 204. Please
leave your 
message.  
						

							Consult your dealer
Consult your dealer1.3.35  ICD GROUP FEATURES (Page 90)
Document Version  2008-10  
Operating Manual 3 Feature HighlightsThis PBX supports Voice Processing Systems 
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as 
monitoring, reporting, and creating performance
graphs, to manage call information efficiently. 
ACD Report Server
(KX-NCV200)
Jack
5
Nick
5John
7 This application allows you to use your PC to
access PBX features, providing advanced call 
handling capabilities to ensure that each call is 
handled efficiently.
PC
(Client)
PC
(Client)PA Server
Phone Assistant (PA) This PBX offers a built-in Call Center feature 
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
QueuingCustomers
ICD Group
Call Center   
						

							In This Manual,
•
The following abbreviations are used:
APT ® Analog Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT  ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
• The illustrations of the PBX are based on the 
KX-TDE200.
• The following icons are used frequently. Notice
•This  PBX 
supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
• Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES •This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, refer to the Feature Manual or PC Programming
Manual.
• In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
– Digital Proprietary Telephone (DPT)
– Analog Proprietary Telephone (APT)
– Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, refer to the PC Programming Manual  or PT
Programming Manual.
• Product specifications are subject to change without notice. 4 Operating Manual
Document Version  2008-10  Feature HighlightsConditions Hints!! !!  
						

							Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a.The following features are available for SIP Extension users:
–Making calls
– Answering calls
– Holding calls
– Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The  available 
operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialing using the feature
number, are not available. However, it is possible to enable these features at SIP Extensions if set through
system programming. 
Also, a KX-HGT100 user can store and dial personal speed dialing numbers in his/her telephone through
KX-HGT100 programming.
d. The tones listed in "4.3.1  Tone" are not available for SIP Extension users. Tones or the tone types may
vary depending on the type of telephone being used. For example, when you put a call on hold, a specific
tone for the SIP Extension may be heard, or no tone may be heard.
e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
f. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
Safety Notices Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage: WARNING
This notice means that misuse could result in death or serious injury.CAUTION
This notice means that misuse could result in injury or damage to property.Trademarks
•
The Bluetooth ®
 word 

mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under license.
• All other trademarks identified herein are the property of their respective owners. Document Version  2008-10  
Operating Manual 5 Feature Highlights 
						

							Important Safety Instructions
When  using 
your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
• Do not use a telephone in the vicinity of a gas leak to report the leak. 6 Operating Manual
Document Version  2008-10  Important Safety InstructionsSAVE THESE INSTRUCTIONS  
						

							Important Information
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•
The product may only be installed and serviced by qualified service personnel.
• To prevent possible fire or electric shock, do not expose the product to rain or moisture.
• Follow all warnings and instructions marked on the product.
• Do not place the product on an unstable surface, as a fall may cause serious internal damage.
• The  product 
should only be connected to the type of electrical power supply specified on the product label.
If you are not sure of the type of power supply to your home, consult your dealer or local power company.
• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
• To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.
• To reduce the risk of electric shock, do not disassemble the product. Only qualified personnel should
service the product. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock.
• Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following
cases:
a.When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates. For the PBX
•
If damage 

to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized
Panasonic Factory Service Center.
• This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a
grounded outlet that has been installed according to applicable regulations.
• Do not insert objects of any kind into this product through its slots and openings, as they may touch
dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill
liquid of any kind on or in the product.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as
they may explode. Dispose according to local regulations. CAUTION
Document Version  2008-10  
Operating Manual 7 Important InformationSAVE THESE INSTRUCTIONS  
						

							SAFETY REQUIREMENTS
For All Telephone Equipment
•
Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or
aerosol cleaners.
• The product should be kept free of dust, moisture, high temperature (more than 40  °C [104 °F]), and
vibration, and should not be exposed to direct sunlight. For the PBX
•
When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from  overheating, 
these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
• To protect this unit from static electricity, do not touch any external connectors of the unit.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do
so may result in:
• Loss, leakage, falsification or theft of user information.
• Illegal use of the PBX by a third party.
• Interference or suspension of service caused by a third party. What is User Information?
User Information is defined as:
1.
Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc. Requirements
1.
The  SD 

Memory Card contains software for all the processes of the PBX and all customer data. It can be
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access
to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a.Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a.Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal. 8 Operating Manual
Document Version  2008-10  Important Information 
						

							7.
When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes 
the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable. Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Read and understand all instructions. For the PBX
•
Keep  the 

unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:
1.Disconnect the PBX from all CO lines.
2. Connect known working single line telephones (SLTs) to those CO lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected
to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO
lines until it has been serviced by an authorized Panasonic Factory Service Center. Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
•
Never attempt to insert wires, pins, etc. into the vents or holes of the product. Document Version  2008-10  
Operating Manual 9 Important Information 
						

							Attention
•When using a Panasonic  proprietary telephone (PT), use only the correct 
Panasonic handset.
• For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
–Recording
– TAM
– Voice Memo
– Text Memo
– Speed
To continue using any of the corresponding features after the trial period, please purchase  KX-TDA0350
(PC Phone, 5 licenses). 10 Operating Manual
Document Version  2008-10  AttentionNotice for users in California
This product contains a CR coin cell lithium battery that 
contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate