Panasonic Kx Tda50 Tda100 Tda200 Tda600 Operating Manual

							To clear Call Log History•If the accumulated data exceeds the maximum number that can be displayed (99999),
"****" is shown on the display. To reinitialize the display, clear the Call Log History.
• For information about other supervisory features, refer to "1.3.42  ICD Group Features—
Supervisory".
1.3.38  ICD Group Features—Incoming Call Queue Monitor
An extension assigned as a supervisor (supervisor extension) can monitor the status of
waiting calls to be answered in the queue for an incoming call distribution (ICD) group.
To monitor the waiting call status
• If an ICD group has an overflowed call, the display shows the status automatically.Document Version  2010-11  Operating Manual911.3.38 ICD Group Features—Incoming Call Queue MonitorPress CLEAR.
  Since   JAN.29  09:10AM
Total Calls      :  00996
Overflow Calls   :  00131
Lost Calls       :  00039
Average Waiting  :  0106
   
         EXIT     CLEAR
While the Call Log History is displayed
6-Line Display PT   On-hook.
Enter ICD Group 
extension number. Off-hook.
6-Line Display PT
Enter    739.
397
C.Tone
ICD Group
extension no.
JAN.31   08:13AM    FRI
601:Sales Section
Waiting Calls Now:  00006
Max. Waiting Time:  0218
      EXIT   LOG   SPRVS
Confirm the status of queued calls.
Group Monitor On   
						

							•For information about other supervisory features, refer to "1.3.42  ICD Group Features—
Supervisory".
1.3.39  ICD Group Features—Log-in/Log-out
You can control your status in an incoming call distribution
(ICD) group. When in the Log-out mode, incoming calls to
the group will not ring at your extension. When you return,
calls will again ring at your extension. (Default: Log-in)
Even if your extension is logged-in, you can have a
specified time period (wrap-up time) when you will not
receive calls after completing a previous call. This time can
be used for you to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave an ICD group.
To set Log-in/Log-out
92Operating ManualDocument Version  2010-11  1.3.39 ICD Group Features—Log-in/Log-out Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready Off-hook.
On-hook.
PT/SLT/PS
Enter     736.
Log-out
Log-in0
1
OR
Enter ICD Group  
extension number or     .
Specified
OR
ICD Group
extension no.
All
367
Enter 0 or 1.
C.Tone
ICD Group: Incoming Call Distribution Group  
						

							To enter/leave Not Ready mode
To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)
Document Version  2010-11  Operating Manual931.3.39 ICD Group Features—Log-in/Log-outWhile on-hook
PT/PS
Press Log-in/Log-out.
(Log-in/Log-out)
Specified
OR
All
ICD Group
extension no.
Enter ICD Group extension 
number or     .
ICD Group: Incoming Call Distribution Group While on-hook
PT/PS
Press Log-in/Log-out of a Specified Group.
(Log-in/Log-out
of a Specified Group) PT/SLT/PS
On-hook. Off-hook.
537
Not Ready
Ready1
0
OR
Enter     735.Enter 1 or 0.
C.Tone PT/PS
(Wrap-up)
While on-hook
Press red or flashing red Wrap-up.*  
						

							•* The status will be as follows:
Ready  ® Not Ready
Not Ready  ® Ready
Wrap-up  ® Not Ready
• The Log-in/Log-out of a specified group button light shows the current status as follows:
Off : Log-in mode
Red on : Log-out mode
• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off : Ready mode
Red on : Not Ready mode
Flashing red : Wrap-up mode
• In Wrap -up mode/Not Ready mode, your extension does not receive calls through any group,
even if it belongs to multiple groups.
• The last remaining logged -in extension may not be allowed to log out, depending on system
programming.
• The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.3.40  ICD Group Features—Log-in/Log-out Monitor and
Remote Control".• For information about other ICD group features, refer to  "1.3.36  ICD GROUP FEATURES ".Customizing Your Phone
• 3.1.4  Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
1.3.40  ICD Group Features—Log-in/Log-out Monitor and Remote
Control
An extension assigned as a supervisor (supervisor extension) can monitor the Log -in/Log-out
status of incoming call distribution (ICD) group members with the lights of corresponding DSS buttons. The supervisor extension can change the Log-in/Log-out status of an extension by
pressing the corresponding DSS button.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first.94Operating ManualDocument Version  2010-11  1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control     
						

							To enter incoming call queue monitoring mode
To monitor the Log-in/Log-out status
•While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group
members indicate their status as follows:
Off : Out of the ICD group.
Green on : Log-in mode (Ready). The extension user is ready to answer calls.
Flashing Green : Log-in mode (Not Ready). The extension user is not ready to answer calls.
Red on : Log-out mode.
To change the Log-in/Log-out mode
Document Version  2010-11  Operating Manual951.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote ControlOn-hook.
Enter ICD Group 
extension number. Off-hook.
6-Line Display PT
Enter    739.
397
C.Tone
ICD Group
extension no.
Group Monitor On Press SPRVS.
While the display is in incoming call queue monitoring mode
JAN.31    08:13AM   FRI
601:Sales Section
Waiting Calls Now:  00006
Max. Waiting Time:  0218
     EXIT   LOG   SPRVS
6-Line Display PT  Press desired DSS.
(DSS)
6-Line Display PT
While monitoring the Log-in/Log-out status  
						

							•Depending on the current status of the ICD group member, pressing the DSS button changes
the status as follows:
Log-in mode (Not Ready)  ® Log-in mode (Ready)
Log-in mode (Ready)  ® Log-out mode
Log-out mode  ® Log-in mode (Ready)• For information about other supervisory features, refer to "1.3.42  ICD Group Features—
Supervisory".
1.3.41  ICD Group Features—Manual Queue Redirection
When your incoming call distribution (ICD) group is busy and other outside calls arrive, the
arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry -up button light, and forward the
longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.
To forward the waiting call
• The Hurry-up button light shows the current status as follows:
Off : No waiting call.
Red on : Some calls are waiting.
Flashing red : The number of calls exceeds the manual queue redirection level.•For information about other ICD group features, refer to  "1.3.36  ICD GROUP FEATURES ".Customizing Your Phone
• 3.1.4  Customizing the Buttons
Create or edit a Hurry-up button.
1.3.42  ICD Group Features—Supervisory
An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other
members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:
96Operating ManualDocument Version  2010-11  1.3.42 ICD Group Features—Supervisory   PT/PS
Press red or flashing red Hurry-up.
(Hurry-up)     
						

							FeaturesDescriptionIncoming Call QueueMonitorThe supervisor extension can monitor the status of calls waiting in the queue
to be answered.
( ®  1.3.38  ICD Group Features—Incoming Call Queue Monitor)
Log-in/Log-out Monitor
and Remote Control
The supervisor extension can monitor the Log -in/Log-out status of the ICD
group members with the lights of corresponding DSS buttons. The
supervisor extension can change their Log-in/Log-out status by pressing
the corresponding DSS button.
( ®  1.3.40  ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
Call Log History
The supervisor extension can confirm the incoming call log for the ICD
group.
( ®  1.3.37  ICD Group Features—Call Log History for ICD Group)
Using these features, for example, if extension 101 is logged out but the user is at his extension, and Incoming
Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status
of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
Document Version  2010-11  Operating Manual971.3.42 ICD Group Features—Supervisory 
						

							The following chart shows the flow of supervisory displays and access operations:•For information about other ICD group features, refer to  "1.3.36  ICD GROUP FEATURES ".
1.3.43  Message Waiting
 For an extension leaving a message waiting indication
When the called extension is busy or does not answer your call, you can
leave a notification so that the called party may call you back.
 For an extension receiving a message waiting indication
As a message receiver, the Message button light or Message/Ringer
Lamp lets you know that a call has been received. If you receive
notification, you can call back the caller by a simple operation.
98Operating ManualDocument Version  2010-11  1.3.43 Message WaitingInitial Display
Incoming Call
Queue Monitor
SPRVS EXIT
EXIT LOG
EXIT
739ICD Group
extension 
no.
Call Log History
  Since  JAN.29  09:10AM
Total Calls     :  00996
Overflow Calls  :  00131
Lost Calls      :  00039
Average Waiting :  0106
         EXIT     CLEARJAN.31   08:10AM   FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 0218
        EXIT      
Log-in/Log-out Monitor
With
The lights of DSS buttons for the ICD group members
indicate their Log-in/Log-out status as follows:
OFF: Out of the ICD group.
Green on: Log-in mode (ready to answer calls).
Flashing green: Log-in mode (not ready to answer calls).
Red on: Log-out mode.
JAN.31    08:10AM   FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 0218
      EXIT   LOG   SPRVS--- Date and time
--- Floating extension number/name of ICD group
--- The number of queued calls
--- The longest queuing time
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
JAN.31   08:10AM   FRI
PROG  INFO  RING  MENU      
						

							 For an extension leaving a message waiting indication
To leave a message waiting indication
To leave/cancel a message waiting indication
 For an extension receiving a message waiting indication
To check the left message and call back
To call back
Document Version  2010-11  Operating Manual991.3.43 Message Waiting PT/SLT/PS
Press MESSAGE
or enter 4.On-hook.
When the called extension is busy or does not answer
OR
4
MESSAGE
C.Tone PT and SLTPT/SLT/PS
Off-hook.Enter 1 to leave 
or 0 to cancel.On-hook.Enter desired 
extension number. Leave
Cancel
1
0
OR07
Enter    70. 
desired
extension no.
C.Tone  While on-hook
PT/PS
Press MESSAGE
until the desired 
extension appears.Off-hook.Talk.
MESSAGE Off-hook.Press MESSAGE or enter    70 and then 2.
PT/SLT/PS
Talk.
OR
MESSAGE
027  
						

							To clear message waiting indications left on your extension•The Message button light or Message/Ringer Lamp shows the current status as follows:
Off : No message
Red on : You have a message.
• The display shows the messages starting with the most recent call.
• At a called extension, the MESSAGE button allows you to clear message waiting indications
if you do not want to call the callers back. To clear, press the MESSAGE button and then
press the soft button.
• On your PT, you can establish one or more Message for Another Extension buttons.
These buttons can accept the message waiting notification of other extensions or various
incoming call distribution groups.
In other words, you can monitor the message waiting notifications of other telephones.
• A single line telephone extension user will receive a special dial tone as message waiting
notification when going off-hook.
• KX-TDA100/KX-TDA200/KX-TDA600 only
The message waiting lamp of a single line telephone can also let you know that you have a
message in the same way as the Message button.Customizing Your Phone
• 3.1.4  Customizing the Buttons
Create or edit a Message button or Message for Another Extension button.
1.3.44  Mute
You can disable the microphone or the handset to consult privately with others in the room
while listening to the other party on the phone through the speaker or the handset.100Operating ManualDocument Version  2010-11  1.3.44 MutePT/SLT/PS
Off-hook.Enter 0.
On-hook.Dial your
extension number.
007
Enter    70. 
your
extension no.
C.Tone