Panasonic Digital Imaging Systems For Facsimile And Interner Fax Email Functions Dp 8020 Operating Instructions

							171
Problem SolvingNOTE1. After identifying the problem and verifying the recommended action, if the Information Codes 
keep reoccuring or for help on Information Codes that appear on your machine but are not 
listed above, please contact your local Panasonic Authorized Dealer.
 
For mechanical failures, see the Troubleshooting section in the Operating Instructions (For 
Copy & Network Scan Functions).
800/814/
816/825Unit was requested to relay a document or 
Confidential Communication but has no capability.Check with the other party.--
815Mailbox is full.Install Optional Flash Memory Card.--
826The received sub-address is not programmed in the 
address book.Check entries in the address book.
Check the entry of the sub-address of the 
remote station.
--
870Memory overflow occurred while storing documents 
into memory for transmission.1.  Transmit documents without storing into 
memory. Use Direct Transmission when 
using G3 Fax Communication.
2.  Install Optional Memory Card.24
176
Info. 
CodeMeaning Possible Action Page 
						

							172
Problem Solving
Email ABBR Programming Errors
QError Messages Sent to the Sender
Error messages that are emailed from your machine to the original sender during remote programming of the Auto 
Dialer via email.
Error MessagePossible Cause / Action
1554 Data transfer error (broken header)The header or sub header decoding is being processed while the 
message finished, try again.
2554 Data transfer error (broken data)Multiple contents are present and being processed while the 
message finished, try again.
3554 Data transfer error (FAX module)Data transfer error occurred in the FAX module while communicating 
with the LAN module, try again. 
4554 MIME attachment not supported 
(message/file)
MIME attachment is not supported during this operation, resend 
using plain text in the message body only.
5554 MIME format not supportedMIME file type is not supported, resend using plain text in the 
message body only.
6554 G3 relay permission deniedThe requested domain for Relayed XMT is not registered.
7554 Relay address unknownThe telephone number of end receiving station for the Relayed XMT 
is unknown.
8554 Memory full (FAX module)FAX Memory is full, try again later. 
9554 Data transfer errorOther errors not listed above, try again later.  
						

							173
Problem Solving
QInternet Fax Return Receipt Error Messages
Error messages that are printed on the Internet Fax Return Receipt when remote programming of the Auto Dialer via 
email fails.
Error MessagePossible Cause / Action
1Format Error : The block termination command @end is missing in the 
@command block, add the @end command and try again.
2Format Error : The block start command @begin is missing in the @begin block, 
add the @begin command and try again.
3Format Error :  The block termination command @end is missing in the @begin 
block, add the @end command and try again.
4Format Error : The block termination command @end is missing in the @system 
block, add the @end command and try again.
5Format Error : The block termination command @end is missing in the @sender 
block, add the @end command and try again.
6Format Error : The block termination command @end is missing in the @domain 
block, add the @end command and try again.
7Format Error : The block termination command @end is missing in the 
@program block, add the @end command and try again.
8Format Error : The system block start command @system is missing in the 
@system block, add the @system command and try again.
9Permission denied : Change the Fax Forward parameter to Invalid and try again.
10Permission denied : Try again later when the machine is not busy.
11Error : Cannot overwrite existing programmed data, use the Delete 
command to erase the existing data first.
12Permission denied : Correct the password and try again.
13Permission denied : Set the Remote Dialer Update parameter to Valid.
14Format Error : The format of the Entry is incorrect / incomplete or the data string for 
each station is not defined within a single line.
15Warning : The format of the Entry is incorrect or the number of characters 
entered, exceed the maximum allowed in the field. Correct it and try 
again.
16Warning : Field limit exceededThe maximum number of Station Name, Domain Name, Sender 
Name, Program Name, etc were exceeded. 
						

							174
Problem Solving
Verification Stamp and Flash Memory Card
QVerification Stamp
The Verification Stamp contains ink. When the stamp mark appears faded or hard to see, the stamp should be 
replaced or refilled with ink.
To remove the Stamp
For DA-AS181
For DA-AR202
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp.
1
Open the ADF.Detach the Scanning Pad from the 
left side only.
5Reinstall the Stamp Assembly and close the Stamp 
Holder.
2
12
Open the ADF Cover and the ADF 
Input Tray.Open the ADF Exit Cover.
5
Close the Covers. 
						

							175
Problem Solving
NOTE2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink 
(No. 22113) or its equivalent.
12
Open the Stamp Holder and 
remove by pulling the Stamp 
Assembly upward.
34
6
Close the ADF.
7
Remove the Stamp. Replace the stamp with a new one or 
refill the stamp with a few drops of the specified ink into the 
back of the stamp.
Verification Stamp Order No.:
DZHT000027 (for USA and Canada) 
DZHT000004 (for other countries)
5
Reattach the 
Scanning Pad.
34
1. Remove by pulling the Stamp Assembly upward.
2. Remove the Stamp. Replace the stamp with a new 
one or refill the stamp with a few drops of the 
specified ink into the back of the stamp.
Verification Stamp Order No.:
DZHT000027 (for USA and Canada) 
DZHT000004 (for other countries)Reinstall the Stamp Assembly.
5 
						

							176
Problem Solving
Verification Stamp and Flash Memory Card
QInstalling the Flash Memory Card
Before installing, make sure that there is no document file(s) stored in the memory. You may confirm by printing out a 
File List (see page 
104). When the memory card is installed, the machine will initialize the document memory, all 
contents stored in the document memory at that time will be lost.
NOTE1. The document(s) stored in memory will be lost if the memory card is removed.
12
(1) Turn the Power Switch OFF and 
unplug the Power Cord.
(2) Remove the Memory Card 
Cover.(1) Insert the Flash Memory Card gently into the card 
slot with the Panasonic logo facing towards the 
back of the machine.
Caution:Installing the Memory Card in the wrong 
direction will damage the connecting pins 
inside the machine.
(2) Reinstall the Memory Card Cover. 
						

							177
Problem Solving
3Plug in the Power Cord and turn the 
Power Switch ON. Print out the Fax 
Parameter List (see page 164) and 
confirm that the memory size on Fax 
Parameter No. 99. (See page 150) 
						

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Appendix
Specifications
For G3 Facsimile
CompatibilityITU-T Group 3
Coding SchemeJBIG, MH, MR, MMR (Conforms to ITU-T Recommendations)
Modem TypeITU-T V.34, V.17, V.29, V.27 ter and V.21 
Modem Speed33600 - 2400 bps
Document SizeInvoice - Ledger
Max : Platen Glass :   11 x 17 (Ledger)
  ADF :   11.7 (Original’s Width)
Min : Platen Glass :   No Minimum
  ADF  :   5.5 x 8.5 (Invoice)
Scanning MethodSheet Feeding with CCD type image sensor
Effective Scanning Width11 . 5   ( 2 9 2  m m )
Scanner ResolutionHorizontal: 203 pels/inch (8 pels/mm) : Standard and Fine Resolution
: 406 pels/inch (16 pels/mm) : 400 dpi as Super Fine Resolution
: 600 dpi : 600 dpi as Super Fine Resolution
Vertical: 98 lines/inch (3.85 lines/mm) : Standard Resolution
: 196 lines/inch (7.7 lines/mm) : Fine Resolution
: 391 lines/inch (15.4 lines/mm) : 400 dpi as Super Fine Resolution
: 600 dpi : 600 dpi as Super Fine Resolution
One-Touch/Abbreviated Dialing 
Memory Capacity200 stations (ABBR Dialing) 
[When Keyboard Option (DA-KB180) is installed]
232 stations (including 28 One-Touch keys and 4 Program Keys) 
(plus additional 800 stations (ABBR Dialing) with the optional Hard Disk Drive DA-
HD18 installed) 
Each station can register up to 36 digits for each telephone number (including 
pauses and spaces) and up to 15 characters for each station name.
Up to 200 stations (One-Touch + Abbreviated Dialing) can be entered to the Dialer.
Image Memory CapacityBase Memory   : 120 pages
with 4 MB Flash Memory Card  : 440 pages
with 8 MB Flash Memory Card  : 760 pages
(Based on ITU-T Image No.1 using Standard Resolution)
Power ConsumptionNormal Operation Mode : Approx. 120 W
Power Saver Mode : Approx. 19.5 W
Sleep Mode : Approx. 8.5 W
Shutdown Mode : Approx. 1.6 W
Maximum : Max 1.3 kW
FCC Registration NumberUS:ACJFA15BDP-1820E
Ringer Equivalence1.5B 
						

							179Appendix
For Email (Internet Fax)
Options and Supplies
Standard Compliance10Base-T Ethernet (IEEE 802.3), 100Base-TX Fast Ethernet (IEEE802.3u)
Connector Interfaces10/100Base-TX port: RJ-45
CompatibilityIETF RFC 3965, ITU-T T.37
Communication ProtocolTCP/IP, SMTP, POP3, MIME
File FormatTIFF [IETF RFC 3949 Profile S, F, J]
PDF (Transmission only)
Email Receiving WidthMaximum Ledger size
Part NamePart No.Remarks
Verification StampDZHT000027 (for USA and Canada)
DZHT000004 (for other countries)
X-Stamp
Expansion Flash Memory CardUE-410047
UE-410048
4 MB Flash Memory Card
8 MB Flash Memory Card 
						

							180
Appendix
FCC Notice for Users in USA
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to 
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful 
interference when the equipment is operated in a commercial environment. This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the 
Operating Guide, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the 
user will be required to correct the interference at his/her own expense.
Any unauthorized changes or modifications to this equipment would void the users authority to operate this 
device.
Warning:To assure continued compliance, use only shielded interface cable when connecting the 
facsimile machine parallel interface port to host computer. Also, any changes or modifications not 
expressly approved by the party responsible for compliance could void the users authority to 
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) This device may not cause harmful interference, and 
(2) This device must accept any interference received, including interference that may cause undesired 
operation.
Note: For Technical Support, please contact your Authorized Panasonic selling dealer. 
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. 
On the rear panel of this equipment is a label that contains, among other information, a product 
identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the 
telephone company.
Ask your telephone company or installer to install the jack suitable for your device if such is not available.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply 
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord 
and modular plug is provided with this product. It is designed to be connected to a compatible modular jack 
that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive 
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but 
not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that 
may be connected to a line, as determined by the total RENs, contact the local telephone company. The 
REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). 
If your telephone equipment causes harm to the telephone network, the Telephone Company may 
discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice isnt 
practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with 
FCC.
Responsible Party:Panasonic Corporation of North America 
One Panasonic Way, Secaucus, NJ 07094 
FCC Inquiries Only:Panasonic Digital Document Company/Technical Support Department 
Three Panasonic Way, Secaucus, NJ 07094 
1-800-225-5329 (see Note below) 
Email: [email protected]
WARNING