Nortel Modular Ics 6.0 Installer Guide
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Glossary / 601 P0992638 03Modular ICS 6.0 Installer Guide Held (Line) Reminder: A system telephone rings and displays the message On hold: LINENAM when an external call has been placed on hold for a certain period of time. The Held Line Reminder feature and Remind delay are set under Feature settings in Sys prgrmmng . HF Answerback: See Handsfree Answerback. Hold button: ³ This button is used to suspend calls so that the person using the telephone can perform another task without disconnecting the caller. Hook Switch Flash: See Link time. Host system signaling: (Also referred to as end-to-end signaling.) System telephones can access a remote system or dial a number on an alternate carrier by means of host feature activation, such as Link, Pause and Run/ Stop. Hospitality The Hospitality features allow business which use hospitality telephones, or room-based telephones, to control access, alarms, and maintenance duties through the telephones. Hotline: This feature automatically calls a pre-assigned number when the telephone receiver is lifted or the Handsfree/Mute button is pressed. A Hotline number can be an internal or external number. Hotline is assigned under Capabilities in Terminals&Sets programming. Hunt group: The hunt groups feature allows a group of sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. I I/C: An abbreviation of intercom. ICS (integrated communication system): The central hardware component in the Norstar system. The ICS has its own processor and memory, and provides a physical point of connection for the various types of devices, telephones, and expansion modules used in Norstar. The ICS can function on its own as a basic system (with 32 system telephones and up to 48 external lines), or with the addition of Trunk Modules (TM) that supports more external lines, or Station Modules (SM) that support more system telephones. Installer password: A one-to six- digit password that prevents unauthorized access to programming. The Installer password can be assigned and changed in Passwords programming. Integrated Services Digital Network (ISDN): A digital telephone service that allows for a combination voice and data connection over a single, high-speed connection. ISDN service can operate over the same copper twisted-pair telephone line as analog telephone service. intercom button: A button that provides access to internal lines used for calls within a Norstar system and access to external lines through a line pool or external code. A telephone may be assigned zero to eight Intercom buttons. This is done under Line access in Terminals&Sets programming. intercom keys: See Intercom button. internal line: A line on your telephone dedicated to making calls to destinations inside your Norstar system. An internal line may still connect you with an external caller if you use it to access a
602 / Glossary Modular ICS 6.0 Installer GuideP0992638 03 line pool or to pick up a call using Norstar call handling features such as Call Park or Call Pickup Directed. internal number: A number, also referred to as a Directory Number or DN, that identifies a Norstar telephone or device. internal user: Someone using a system telephone within a Norstar system. ISDN: See integrated services digital network. ISDN DN: A directory number (DN) used by ISDN terminal equipment connected to the ICS. The system uses a maximum of thirty ISDN DNs. ISDN Call Connection Limitation (ICCL) This feature piggybacks on the call initiation request and acts as a check at transit PBX points to prevent misconfigured routes or calls with errors from blocking channels. K Key service unit (KSU): See ICS. L Last Number Redial: ²Þ A feature that allows you to redial the last external number you dialed. Fixed line: A telecommunications line between two service points leased from a communications carrier for private use, usually incurring a monthly service rate. Fixed lines setting is used solely by data modules. Least cost routing: See Routing service. line: The complete path of a voice or data connection between one telephone (or other device) and another. Lines: A programming section that allows you to assign settings to each trunk and external line. Lines programming can be done by an Installer or a System Coordinator Plus. A System Coordinator can program the name of a line. Line number: A number that identifies an external line. The total number of lines depends on how many Trunk Modules are installed. Line Pool: ²ßÝ A group of lines used for making external calls. Line pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons. A line is assigned to be part of a line pool under Trunk/ Line data in Lines programming. Line Redirection: ²¡Ý A feature that allows you to redirect all calls on an incoming line to a destination outside the Norstar system. Once a line is redirected it cannot be answered within the Norstar system. The system may be set up to give a brief ring when a call comes in on a redirected line, under Capabilities in Terminals&Sets programming. This feature differs from Call Forward in two ways: It redirects only external calls, not internal calls, and it redirects calls to destinations outside the system. Call forward redirects calls only to destinations inside the Norstar system. See Call Forward. Link: ²àÚ If your Norstar system is connected to a Private Branch Exchange (PBX), you can use a Link signal to access special features. The Link signal can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code. The Link symbol ( ¤) uses two of the 24 spaces in a dialing sequence.
Glossary / 603 P0992638 03Modular ICS 6.0 Installer Guide Long Tones: ²¡â¡ A feature that allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. Loop Start Trunk Cartridge: The Trunk Cartridge that allows you to connect loop start trunks to the Norstar system. Lunch schedule: See Schedules, and Services. M M7000 telephone This telephone has a no display. It does have four memory buttons. (Note this telephone is only supported on systems running Profile 2, 3, or 4). M7100 telephone: A telephone with a single line display and one programmable memory button without an indicator. M7208 telephone: A telephone with a single-line display and eight programmable memory buttons with indicators. M7310 telephone: A telephone that has a two-line display, three display buttons, 10 programmable memory buttons with indicators, and 12 dual memory programmable buttons without indicators. An M7310 can be equipped with a Busy Lamp Field. M7324 telephone: A telephone with a two-line display, three display buttons, and 24 programmable memory buttons with indicators. An M7324 telephone can be equipped with a CAP module. Maintenance: A type of programming that is used to diagnose and repair problems in the Norstar system. Maintenance requires no programmable settings.Malicious Caller ID (MCID) This feature is a European ETSI-based network feature that allows a user to use ²¡áà record the caller information at the service provider. memory buttons: Buttons that can be programmed to dial frequently used features or numbers automatically. See M7100/T7100, M7208/T7208, M7310, T7316, and M7324 telephone entries for their exact memory button configurations. MCDN: Meridian Customer Defined Network is a PRI SL-1 protocol that allows Norstar systems on a network with a Meridian system to share some Meridian call features. message: A feature that allows you to send a message to another Norstar user. The Message feature also allows you to know if you have any messages waiting and maintains a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages. Message Waiting Indicator: PRI lines can provide the signal that cause the set to display a message-waiting message, or light a lamp on the set to indicate a voice message. If your system is serviced by a remote voice mail system from a third-party vendor, the Meridian attendant telephone uses the MIC/MCK buttons to activate the MWI lamp on telephones at other sites. Modular ICS NVRAM cartridge: A replaceable cartridge containing the Norstar features, commonly known as the Feature cartridge. The ICS NVRAM cartridge is inserted into the ICS. Modular ICS ROM software cartridge: A PCMCIA cartridge containing the Norstar NA-MICS 4.0 features. The ICS ROM software cartridge is inserted into the Modular ICS NVRAM cartridge.
604 / Glossary Modular ICS 6.0 Installer GuideP0992638 03 Module: A component of the Norstar 0X32 key system. Includes the Integrated Communication System, Trunk Module and Station Module. Module status: A heading in Maintenance programming that shows what types of Trunk Cartridges are connected and whether they’re busy, disabled, or malfunctioning. Move Line buttons: ²¥¡Ú A feature that allows you to move assigned lines to different buttons (with indicators) on your telephone. Music source: A radio or other source of music can be connected to the Integrated Communication System to provide music for the Music on Hold and Background Music features. A music source is not part of the Norstar system and must be supplied by the customer. N Names: Names can be assigned to System Speed Dial numbers, external lines, telephones, and service schedules. This is done in programming. You can use up to 16 characters to name a System Speed Dial number, and seven characters to name a telephone, line, or schedule. If a Name has not been assigned, the line number or DN will appear on the display instead of a name. Network Call Diversion (NCD) Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). Network DN: A number supplied by the ISDN network service provider for ISDN terminal equipment.Night schedule: See Schedules, and Services. NT1 (Network termination type 1): A device used to connect the U interface of a service provider and the S or T interface (customer equipment). The Modular ICS can act as an NT1 when equipped with a BRI-U2 or BRI-U4 Card. O On hold: A setting, programmed under Feature settings in Sys prgrmmng, that controls whether external callers hear music, periodic tones, or silence when they are placed on hold. OPS: Off premise station. OPX: Off premise set. overlay: See Programming overlay. overflow: A setting in Routing Service that allows users to decide what path an outgoing call will take if all the lines used in a particular route are in use when the call is made. Overrides: One component of a restriction filter. Overrides are numbers you can dial even if they are forbidden by a more general restriction. See Restrictions. P Page: ²ßâ A feature you can use to make announcements over the Norstar system. You can make page announcements over the telephone speakers and/or external speakers. Page Time out: A setting that controls how long a Page Announcement can last. It can be assigned under Feature settings in Sys prgrmmng.
Glossary / 605 P0992638 03Modular ICS 6.0 Installer Guide Page zone: An area in the office that receives internal page announcements independently of the rest of the office. Each page zone is identified by a number. Telephones are assigned to page zones under Capabilities in Terminals&Sets programming. Park prefix: See Call park prefix. Park timeout: The time before an unanswered parked call is routed back to the telephone that parked it. Park timeout is configured under Feature settings in Sys prgrmmng. Password: A password is a specific sequence of digits that you enter to gain access to Norstar programming, to override dialing restrictions, or to use remote access with DISA. Passwords: A programming section that allows you to assign or change COS passwords, Call log passwords, or any of the programming passwords. Under Passwords programming, you can only modify the passwords for your level of programming. Pause: ²à¡A feature that enters a 1.5-second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse dialing, ¥ inserts a 1.5 second pause into the dialing sequence. PBX: private branch exchange. Pickup Group: ²àÞA telephone can be placed into one of nine call pickup groups. A call ringing at a telephone within a pickup group can be picked up at any other telephone within the same pickup group. A telephone is assigned to a pickup group under Capabilities in Terminals&Sets programming. Pool: See Line pool. portable telephone: See Companion portable telephone Pre-dial: A feature that allows you to enter a number and check it on your telephone display before it is actually dialed. If the number is incorrect, you can edit it. The number is dialed only when you pick up the receiver or select a line. Primary Rate Interface (PRI): An ISDN interface which uses 23 B channels and a D channel (23B+D). Prime line: The line on your telephone that is automatically selected when you lift the receiver, press the Handsfree/Mute button or use an external dialing feature. A Prime Line is assigned to a telephone under Line access in Terminals&Sets programming. Prime Set (prime telephone): A telephone that provides backup answering for incoming calls on external lines. The prime telephone for a line will ring for any unanswered calls on that line. A prime telephone is assigned to a line under Trunk/Line data in Lines programming. Priority Call: ²ßáIf you get a busy signal when you call someone in your office, you can interrupt them for an urgent call. This feature is enabled for a telephone under Capabilities in Terminals&Sets programming. Privacy: This feature determines whether a Norstar user may select a line in use at another telephone and join an established call. Privacy is enabled
606 / Glossary Modular ICS 6.0 Installer GuideP0992638 03 under Trunk/Line data in Lines programming, but can be turned on and off by users during individual calls. Private line: See Private to. Private network: A telephone network consisting of owned or leased telephone lines used to connect different offices of an organization independently of the public network. Private Network Identifier (PNI) this is an identifying digit or set of digits assigned to each system in a private network with a Meridian system. These codes are provided by the Meridian system administrator when the node is brought on to the network. Private to: Allows you to select the telephone that will use the line exclusively. The line cannot appear on any other telephone, except the prime telephone for that line. Private lines cannot be placed into line pools. Private lines are assigned under Trunk/Line data in Lines programming. Programmed release: ²¥¡á A feature that performs the function of the ¨ button in a programmed dialing sequence. programming: Setting the way the Norstar system will work. Programming includes system-wide settings and individual telephone and line settings. programming overlay: A paper template that is placed over the four memory buttons with indicators on the M7310, T7316 or M7324 telephone during programming. The overlay labels indicate the special function that each of the four buttons takes on in programming. public line: An external line that can be assigned to any telephone and to many telephones. A line is assigned as Public under Trunk/Line data in Lines programming. public network: The regular telephone network that connects most homes and businesses. Public Safety Answering Point (PSAP): This is the first point of contact a caller reaches after dialing 911. pulse/tone dialing: An external line setting for pulse or tone dialing. Pulse is the traditional method of dialing used by rotary-dial or push- button single-line telephones. Tone dialing allows telephones to communicate with other devices such as answering machines. Tone dialing is required to access the features that PBX systems may offer or to use another Norstar system remotely. R recall: See Link time. receiver: The handset of a telephone. receiver card: An abbreviated list of system feature codes that is stored under the telephone receiver. The card is found on a perforated sheet that comes with a system telephone. Regression Code: Restores the previous system security number so that previously applied UTAM Activation Codes and Portable Credit Codes can be reentered to restore full system operation. Also required in cases of system recovery. This code cannot be reused. Remind delay: A feature that causes a telephone to beep and display the message On hold: LINENAM when a call has been on hold for a programmable period of time. This period is the Remind delay.
Glossary / 607 P0992638 03Modular ICS 6.0 Installer Guide Remote access: The ability to dial into a Norstar system from outside the system and make use of selected Norstar features. The lines, features, and dialing capabilities available to a remote user are determined by the Class of Service. If the remote access line is answered with DISA, the user must enter a Class of Service password to gain access to the Norstar system features. remote access dial restriction: See Remote restriction. Remote capability: A subset of Norstar features that are available to users connected through remote access. Remote monitoring: A feature that allows an off-site technician with a PC call in and troubleshoot your system through the built-in modem. Remote paging: This feature allows remote users to use the Norstar paging feature. Access to this feature is governed by the Class of Service for the call. See Remote Access and Class of Service. Remote restriction: A restriction filter applied to a line in order to control which digits can be dialed during an incoming remote access call. It is the equivalent of a set filter for a remote user. remote user: Someone who calls into a Norstar system from a telephone outside that system and uses Norstar features or lines. See Remote Access. Restriction filter: Through a combination of restrictions and overrides, restriction filters prevent certain telephone numbers or feature codes from being dialed. Restriction filters can be applied to lines, sets, specific lines on a set, and to Class of Service passwords. The Norstar system can handle up to 100 restriction filters.Restriction service: A Services section that allows you to assign alternate dialing filters to lines, telephones, lines on a particular telephone, and alternate remote filters to lines at specified times of the day and on specified days. restrictions: One component of a Dialing filter. Restrictions are numbers you cannot dial when that dialing filter is in effect. See Exceptions. Ring Again: ²Û A feature that can be used when you cant get through to someone on your Norstar system because their telephone is busy or there is no answer. Ring Again instructs the Norstar system to inform you when they hang up or next use their telephone. ring group: A setting under Services that allows you to assign a number of different telephones to ring during one of the schedules.Up to 20 ring groups can be programmed by an installer or a system coordinator plus. ring type: ²¥ß A feature that allows you to select one of four distinctive rings for your telephone. ring volume: ²¥¡âA feature that allows you to set the volume at which your telephone rings. ringing service: A Services section that allows you to make additional telephones ring at specified times of the day and on specified days. Rls button: Ends a call in the same way that hanging up the receiver does. The Release button may also be used to end programming, Maintenance sessions, and feature operations. Routing: See Routing service. Routing service: A programming section that allows outgoing calls to be directed automatically based on the numbers a caller dials. For Norstar
608 / Glossary Modular ICS 6.0 Installer GuideP0992638 03 systems linked in a network, routing can create a transparent or coordinated dialing plan. It can also be used to direct calls to the least expensive lines according to a Services schedule (sometimes called least cost routing). Run/Stop: ²¥áA feature that creates a break point in a programmed external dialing sequence. When you press a programmed key, the system dials the number up to the run/ stop. When you press it again, the system dials the digits following the run/ stop. S S loop: A type of loop provided by a BRI-ST Card. It connects the ICS to ISDN terminal equipment which uses an S interface. SAPS: See station auxiliary power supply. Saved Number Redial: ²ßà A feature that allows you to save the number of the external call you are on (providing you dialed the call) so that you can call it again later. Schedules: Any of six different sets of services that can be applied to your Norstar system. A schedule can be activated manually from a control telephone or activated automatically at specified times. See also Services. Selective line redirection: See Line Redirection. Service modes See Services. Service Profile Identifier: See SPID. Services: A programming section that allows you to assign which telephones ring, which restrictions apply, and which call routing is used during any of six different schedules. There are three services: Ringing service, Restriction service and Routing service, all found in Services programming. set: A telephone. Set Copy: A programming section that allows you to copy programmable settings from one telephone to another of the same type. Set Copy provides two options: duplicating System Data and User Data, or duplicating System Data only. Set Copy does not provide the same copy capability as COPY, which is more selective of the settings that can be duplicated. Set filter: See Restriction filter. Set lock (telephone lock): This feature allows you to limit the number of features that may be used or programmed at a telephone. Full set lock allows very few changes or features, Partial set lock allows some changes and features, and No set lock allows any change to be made and any feature to be used. Set lock is assigned under Capabilities in Terminals and Sets programming. Set relocation: See Automatic Telephone Relocation. shift button: A small triangular button beside the dual memory buttons on the upper half of the M7310 telephone. You press the shift button to store or access features on the top half of the dual memory buttons. Show Time: ²¡âÜWhile on a call, accessing this feature allows you to see the current date and time on the Norstar telephone display. Software keys: A programming section used to enable the optional Remote monitoring feature. One setting provides a System ID, which an installer or system coordinator plus then uses to request three password keys from the Nortel Customer Response Center.
Glossary / 609 P0992638 03Modular ICS 6.0 Installer Guide Once these three passwords have been entered, the system will permit Remote monitoring. SPID (Service Profile Identifier): A number that identifies devices connected to an ISDN network. A device may have more than one SPID depending on the number of channels it uses. SPIDs may be used to identify terminal equipment to the ICS, or to the service provider. Startup programming: When a Norstar system is first installed and powered up, Startup programming must be performed before any programming can be done. Startup initializes the system programming to defaults. Station: An individual telephone or other Norstar device. Station Auxiliary Power Supply (SAPS): A device which provides power to a Norstar telephone that is connected more than 300 m (975 ft.) and less than 1200 m (3900 ft.) from the ICS, or to a CAP module. Station Module: A module that allows you to connect up to 16 additional telephone to your Norstar system. Station set test: ²¡âÞ A series of diagnostic tests for these components of a Norstar telephone: display, buttons, handset, speaker, and power. System coordinator: The person responsible for customizing the Norstar system through programming and for helping co-workers use the Norstar system. System coordinator password: A one- to six-digit password that prevents unauthorized access to programming. The System coordinator password can be assigned and changed in Passwords programming. System coordinator plus: A system coordinator who also performs technical and maintenance functions for the Norstar system. System coordinator plus password: A one- to six-digit password that prevents unauthorized access to programming. The System coordinator plus password can be assigned and changed in Passwords programming. System coordinator plus programming: A combination of common and installer programming settings. Press ² ¥¥‚¯öìéí, then ꂸñèê to access System coordinator plus programming. System coordinator programming: The programming settings that are most commonly changed once the Norstar system is installed. Press ²¥¥‚¯öìéí, then to access System coordinator programming. system data: An option in the Set Copy function. System Data refers to the programmable system settings that apply to all telephones and lines. System programming: A programming section that allows you to assign and maintain certain settings on the Norstar system. System programming is performed by an installer or system coordinator plus. System speed dial code: A three- digit code (001 to 255) that can be programmed to dial a telephone number up to 24 digits long. System speed dial codes are programmed for the entire Norstar system under the System Speed programming heading.
610 / Glossary Modular ICS 6.0 Installer GuideP0992638 03 System Startup: See Startup programming. System Startup access code: To begin System Startup, press ². An Installer password is required before Startup programming can begin. System ID: The System ID (or System Security number) can be accessed on any programming telephone display by pressing ²¥¥êçêéë, or ²¥¥àáàÝÜ. System-wide Call Appearance (SWCA) keys ²¥ÞÛâto ²¥ÞÜÞ These 16 feature codes can be assigned to buttons with indicators on a group of telephones to provide call appearance for incoming calls that can be answered by any telephone in the group. At the same time, the indicator displays the current status of the call. T T1: Digital carrier system or line that carries data at 1.544 Mbps. T7000 telephone This telephone has a no display. It does have four memory buttons. This telephone functions in the same way as the M7000 telephone. (Note this telephone is only supported on systems running Profile 2, 3, or 4). T7100 Business Series Terminal: A telephone with a single line display and one programmable memory button without an indicator. T7208 Business Series Terminal: A telephone with a single-line display and eight programmable memory buttons with indicators.M7316 Business Series Terminal: A telephone that has a two-line display, three display buttons, 16 programmable memory buttons with indicators, and 12 memory programmable buttons without indicators. T7406 telephone: This portable handset functions very similarly to the T7310 telephone. Functions and installation are all described in separate documentation specific to the telephone. T loop: A type of loop provided by a BRI-ST Card. It connects the ICS to an ISDN network using an NT1. Target lines: Lines used to answer incoming calls only. A target line routes a call according to digits it receives from an incoming trunk. They are referred to by line numbers in the same way as physical lines. TE: See Terminal equipment. TEI (Terminal Endpoint Identifier): A digit used to identify devices which are using an ISDN connection for D-channel packet service. Telco features: A programming section that allows you to specify the external telephone numbers that are dialed by the Message feature to retrieve voice messages, or to set up CLASS (CMS) services for lines and sets. Telco features are accessed by an installer or a system coordinator plus. Terminal Endpoint Identifier: See TEI. Terminal equipment (TE): A generic term for devices that connect to an ISDN network. Examples of ISDN TE are ISDN telephones, computers equipped with ISDN cards and video terminals. Terminals and Sets: A programming section that allows you to assign and change settings that apply to