Nortel Modular Ics 6.0 Installer Guide
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Table of Contents / xi P0992638 03Modular ICS 6.0 Installer Guide Copying Trunk and Line data 335 Trunk type 335 Line type 336 Line connected to a DTI 337 Dial mode 338 Rec’d # 339 Prime set 340 Auto privacy 340 Trunk mode 341 Ans mode 341 Ans with DISA 342 Link at CO (loop trunks only) 343 Aux. ringer 343 Full AutoHold 344 LossPkg 344 Signal 345 ANI Number 346 DNIS Number 346 Gain 347 Programming distinctive ring patterns 348 Name 349 Restrictions 349 Restrn filters 350 Line restrns 350 Remote restrns 351 Telco features 352 VMsg center 1 352 Services 353 Common settings 354 Control sets 354 Schedule names 355 Schedule times 355 Ringing service 357 Ringing groups 357 Sched:Night 358 Service 358 Trunk answer 358 ExtraDial telephone 359 Line settings 359 Restrn service 360 Routing service 361 Routes and destination codes 363
xii / Table of Contents Modular ICS 6.0 Installer GuideP0992638 03 Routes 363 DialOut 364 Use Pool 364 Routing table 365 Programming the PRI routing table 366 Dest codes 367 Wild card character 368 Normal rte 370 Digit Absorption 370 Setting up a route for local calling 371 Setting up a route for long distance calling 373 Adding a long distance carrier access code 375 Programming for least cost routing 377 Sched:Night 378 Using dialing restrictions with routing 380 Sys speed dial 381 Passwords 382 COS pswds 382 Pswd 383 User flt 383 Line flt 383 Remote pkg 384 Call log pswd s384 Progrming pswds 385 Installer 385 SysCoord+ 386 SysCoord 386 Basic 386 Registration password (MICS-XC only) 386 Hospitality password 387 Desk pswd 387 Cond pswd 387 Time&Date 388 System prgrming 389 Hunt groups 389 Adding or removing members from a group 390 Moving members of a group 391 Assigning or unassigning lines to a group 392 Assigning a distinctive ring pattern to a Hunt Group 392 Setting the distribution mode 393 Setting the hunt delay 394
Table of Contents / xiii P0992638 03Modular ICS 6.0 Installer Guide Programming busy line setting 395 Programming the queue timeout 395 Programming the overflow set 396 Setting the function name 396 Change DNs 397 Featr settings 397 Backgrnd music 397 On hold 398 Receiver volume 398 Camp timeout 398 Park timeout 399 Park mode 399 Trnsfr callbk 399 DRT to prime 400 DRT delay 400 Held reminder 400 Remind delay 401 Directd pickup 401 Page tone 401 Page Timeout 402 Daylight time 402 AutoTime&Date 402 Setting SWCA controls 403 Call log space 405 Host delay 406 Link time 406 AlarmSet 406 Set relocation 407 Msg reply enh 407 Answer key 408 Clid match 409 Direct-dial 410 D-Dial1 410 Intrnl/Extrnl# 410 Line selection 410 CAP assignment 411 Dialing Plan 412 DN lengths (enbloc dialing) 412 Private networks 413 Public networks 415 Dial Timeout 416 Access codes 416
xiv / Table of Contents Modular ICS 6.0 Installer GuideP0992638 03 Line pool codes 417 Park prefix 418 External code 419 Direct-dial # 419 Auto DN 420 DISA DN 421 PrivAccCode 421 Carrier Codes 422 Remote access 423 Rem access pkgs 423 Rem line access 423 Changing Companion DN type 425 Rec’d # length 426 DN length 427 Nat’nl length (profile 2, only) 428 Make/Break (profile 2, only) 428 BusName 429 Receiving and Sending Calling Party Name 429 Receiving and Sending Connected Name 430 Network Name Display interactions 430 Programming Network Name Display 431 Outgoing Name and Number Blocking 432 Call by Call service selection for PRI 433 Line Pools 436 Programming Call by Call service selection 436 PRI Call by Call Limits 437 Programming Call by Call Limits 437 Release Reasons 438 Mk/BR: 40/60 (profile 2 only) 438 Programming Hospitality Services 439 Room/desk information 439 Call restrns 440 Setting Service times 440 Configuring alarms and expired alarms settings 441 Network Services 442 ETSI: Network diversion and MCID (profile 2 only) 442 Network Call Diversion 443 Malicious call identification (MCID) 445 MCDN services (profiles 1, 2, 4) 445 Telco features 447 VMsg ctr tel#s 447 Outgoing Name and Number Blocking 448
Table of Contents / xv P0992638 03Modular ICS 6.0 Installer Guide Programming the analog vertical service code (VSC) 449 Programming the BRI VSC 449 Setting up the modules for ONN blocking 450 Software keys 452 ISDN-PRI 452 MCDN 452 Companion (MICS-XC only) 452 System Identification Number 453 Call the Nortel Customer Response Center 453 Entering the software keys 454 Hardware 455 Show module 455 Cards on KSU 455 Provisioning the DTI card for PRI 456 Selecting a protocol 456 BchanSeq 458 Call-by-call routing 458 Discon timer 460 Answer timer 460 CO fail 460 I/F levels 461 Framing 462 Internal CSU 462 CSU line bld 463 Line coding 464 ClockSrc 464 Max transits 465 Modules 465 StnMod 466 ASM 466 TrunkMod 467 BRI card 471 Loop 471 Type 471 Lines 471 No SPIDs assignd 472 # of B-channels 472 Network DNs 473 Call type 473 D-packet servce 474 Lp 474 TEIs 474
xvi / Table of Contents Modular ICS 6.0 Installer GuideP0992638 03 No TEIs on loop 475 Sampling 475 DNs on Loop 475 Assign DNs 476 Loop DN 476 Clock Src 476 Primary reference 477 Secondary reference (Secndry) 477 Timing master (TimeMst) 477 Setting the clock source for DTIs and PRI 481 T1 or ISDN-PRI configurations 482 DataMod 483 Type 483 Maintenance 485 Beginning a Maintenance session 486 System version 487 Checking the version of the system 487 Port/DN status 488 Identifying a connected device 489 Displays 490 Checking the device version number 491 Checking the state of the device 491 Disabling a device 492 Displays 493 Enabling the device 493 Returning to the beginning 494 Module status 495 Looking at the module inventory 495 Checking the number of Cartridges 496 Checking the state of a module 496 Checking the state of a cartridge 497 Disabling a module or its cartridges 498 Enabling a module or its cartridge 498 Returning to the beginning 498 System test log 499 Checking the items in the log 499 Checking the current alarm 500 Checking when each item occurred 500 Checking consecutive repetitions of an event or alarm 500 Erasing the log 501
Table of Contents / xvii P0992638 03Modular ICS 6.0 Installer Guide System administration log 502 Checking the items in the log 502 Checking the current alarm 503 Checking when each item in the log occurred 503 Erasing the log 503 Network evt log 504 Checking the items in the log 504 Checking the current alarm 504 Erasing the log 505 Checking when each item in the log occurred 505 Alarm codes 506 If you see an alarm code 507 Alarm troubleshooting 510 Event messages 514 Dealing with event messages 514 Significant event messages 515 Event message 799 518 Displays 519 Provisioning BRI and PRI lines 522 BRI and T1 lines 522 Cd1-ICS 522 L001 523 Provisioning a T1 line 523 Provisioning a PRI line 523 Deprovisioning a line 524 Disabling a PRI Channel 524 Tests 525 Loopback tests for T1 or ISDN-PRI lines 525 Tests initiated from Norstar 529 Tests initiated by the central office 529 Starting a loopback tests 530 Operating a Continuity loopback test 531 Loopback test for BRI lines 531 Operating a payload loopback test 532 CSU stats 533 Statistics 533 Checking the performance statistics 534 Checking the CSU alarms 536 Checking active alarms 536 Checking carrier failure alarms 536 Checking bipolar violations 537
xviii / Table of Contents Modular ICS 6.0 Installer GuideP0992638 03 Checking short term alarms 537 Checking defects 537 Resetting all statistics 538 Diagnostic tools 539 Link Status 540 Fractional PRI 540 Usage Metrics 541 Hunt groups 541 Call-by-Call 542 Clearing the metrics 543 Troubleshooting 545 Getting ready 546 Types of problems 547 Misunderstanding a feature 547 Programming errors 547 Wiring connections 547 Equipment defects 547 General troubleshooting procedure 548 Problems with telephones 549 Set has faulty buttons, display, handset or other hardware problems 549 Unreadable set display 549 Telephone dead 550 Running a Maintenance session to test a dead telephone 551 Replacing a telephone 551 Emergency telephone dead 552 Problems with lines 553 Calls cannot be made (but can be received) 553 Dial tone absent on external line s554 Hung lines at a telephone 555 Auto-answer line rings at a telephone 556 Prime telephone gets misdialed calls 558 Selected lines reads Not in service or Not available 559 Selected line pool displays: No free lines 561 Problems with optional equipment 562 Analog Terminal Adapter 562 Running a Maintenance session to test an ATA 562
Table of Contents / xix P0992638 03Modular ICS 6.0 Installer Guide Auxiliary ringer 563 External paging 564 Music on Hold/Background Music trouble 564 Problems with trunk cartridges service 566 Digital Trunk Interface trouble 567 Monitoring the T1 or PRI signal 569 Problems with BRI service 570 The BRI card is connected to the ISDN network (U loop) but the LED for one of more loops is not lit 570 Solution 570 Out of service displays when a BRI is selected (LED for loop is lit) 571 All the LEDs on a BRI Card are flashin g571 Caller hears one ring and then a fast busy signal when placing a call on a BRI line 572 ICS down 573 Trunk or Station Module down 574 Data Module down 575 Problems for network or remote users 576 Remote feature code gets no response 576 Dialed number gets ringback and the wrong person 576 Dialed number gets stuttered dial tone instead of ringbac k577 Dialed number gets dial tone instead of ringback 578 Dialed number gets busy tone 578 Dialed number does not get throug h579 Dialed DISA number gets ringback instead of stuttered dial tone 581 Dialed DISA number gets dial tone instead of stuttered dial tone 582 DISA user gets overflow tone when entering COS password 582 Dialed feature code gets overflow tone 584 Dialed feature code gets busy tone 585 Line pool access code gets overflow tone 585 Line pool access code gets ringback 586 Line pool access code gets busy tone 587 Dialed number gets no response 587 Specifications 589 Norstar system 589 Digital Trunk Interface 591
xx / Table of Contents Modular ICS 6.0 Installer GuideP0992638 03 Glossary 593 Index 613 Backup programming overlays 655