Nortel Modular Ics 6.0 Installer Guide

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2. If there are no devices connected to the Station Module, 
connect one and then press CLEAR
.
3. If there are any devices connected to the Station Module, 
check all the wiring associated with the devices.
4. Refer to Data Module down on page 575.
Alarm: 51-X 
1. Check the wiring from the ICS to the TM.
2. Refer to Problems with trunk cartridges service on page 
566.
Alarm: 52-X-Y
1. Follow the procedure in Problems with trunk cartridges 
service on page 566.
2. If the problem persists, replace Trunk Cartridge Y on 
DS-30 port X. 
Refer to the previous table for the definition of X and Y.
Alarm: 61-X-Y
1. Check that the proper Trunk Cartridges are inserted in the 
proper slots of the ICS or Trunk Module.
2. Enter programming and look under the Trk/Line data 
heading. 
Check that the Trunk Cartridge type is correctly 
configured. 
Check that the Trunk mode and Answer mode settings do 
not conflict for every line connected to Trunk Cartridge Y. 
If Trunk mode is set to unsupervised, Answer mode must 
be set to manual. 
						

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OR
Install a Trunk Cartridge in slot Y that matches the type of 
trunk you have configured.
Alarm: 62-X-Y
1. Check that the proper Trunk Cartridges are inserted in the 
proper slots of the Trunk Module.
2. Enter programming and look under the Trk/Line data 
heading. 
Check that the Trunk mode and Answer mode settings do 
not conflict for every line connected to Trunk Cartridge Y. 
If Trunk mode is set to unsupervised, Answer mode must 
be set to manual.
Alarm: 63-Z
1. Check that you have the required E&M Trunk Cartridges. 
There should be a maximum of one for every two 
auto-answer loop start lines installed in a Trunk Module.
2. Enter programming and look under the Trk/Line data 
heading. Check that the Answer mode is correct for all the 
loop start lines.
3. Make sure that all of your E&M trunks installed in a Trunk 
Module are configured as E&M or DTMF, whichever 
applies, so that the system knows the receivers are there.
4. If the problem persists, an E&M Trunk Cartridge may be 
malfunctioning. Replace one E&M Trunk Cartridge at a 
time until the problem is resolved. 
						

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Alarm 68-Z
1. Locate the device(s) connected to port(s) not available for 
that device type.
2. Power down the system. 
3. Disconnect the device from the port identified. 
4. Reconnect it to a valid port.
Alarm 75
1. Check the connection to your ISDN service provider.
Alarm: 76-X 
1. Check the wiring from the ICS to the DM.
2. Refer to Problems with trunk cartridges service on page 
566.
3. Refer to Data Module down on page 575. 
						

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Event messages
Event messages appear as items in the System administration 
log or the System test log of the Maintenance session. Most of 
these event messages can only be caused by an unusual 
combination of events, and should rarely occur. 
Each event is assigned a severity number. An S preceding this 
number, S4 for example, may appear in the event message. 
S9 is the most severe. If the log is full, new event messages 
with a higher severity number replace existing event messages 
of a lower severity. For this reason, you should check event 
messages at regular intervals. You can then deal with all 
messages before they are replaced.
Event message information that is specific to Companion 
components is included in the Modular ICS Companion 
Installer Guide.
Dealing with event messages
For every event message that you see:
1. Record the event on the appropriate Maintenance record.
2. Refer to Significant event messages.
3. To see if the event caused the Norstar system to 
automatically restart, consult the table on Event Message 
on page 520. 
						

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Significant event messages 
The following table lists event messages that are relevant to 
Maintenance activities. The time that the message is recorded 
is also provided.
Displays
Event messageThe event message is recorded when…
Evt:210-YYYZ S4Loopback test YYY on Trunk Cartridge Z has 
started
Evt:211-YYYZ S4Loopback test YYY on Trunk Cartridge Z has 
stopped
Evt:220-3546  S4the Sys admin log has been cleared by the DN 
(3546 in this case)
Evt:221-3546  S4the Sys test log has been cleared by the DN (3546 
in this case)
Evt:222-3546  S5the DN (3546 in this case) enters the debugging 
facility that is password protected
Evt:255   S9administered mode is not supported by the cartridge 
plugged into the slot
Evt:260-0302  S8the ICS takes the access line on port 0302 out of 
service because no current was detected
Evt:261-0302  S1the access line on port 0302 is returned to service 
after current was detected (see Evt:260)
Evt:263-302  S8the ICS takes the E&M line on port 302 out of 
service because the far end did  not respond to a 
disconnect signal
Evt:264-302  S1the E&M line on port 302 is returned to service after 
the far end finally responded to a disconnect signal 
(see  Evt:263)
Evt:265-302  S7the E&M line on port 302 did not receive an 
expected wink signal or delay dial signal from the far 
end
Evt:267    S9a data module has been disconnected
Evt:268-07   S8Dialing filter 07 has lost data due to a fault in the 
system memory 
						

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Evt:269-3546 S8the Line/set filter for the DN (3546 in this case) has 
lost data due to a fault in the system memory
Evt:299 S1the system powers up after a power failure
Evt:327 S5short term alarm threshold has been surpassed in 
the DTI cartridge
Evt:328  S5short term alarm threshold has been surpassed in 
the DTI cartridge
Evt:329  S5short term alarm threshold has been surpassed in 
the DTI cartridge
Evt:330  S5short term alarm threshold has been surpassed in 
the DTI cartridge
Evt:336  S5long term alarm has been surpassed in the DTI 
cartridge
Evt:373  S5the ICS restart diagnostic tool has been activated
Evt:400  S9Startup programming is performed using
²
Evt:407  S2there are no more codes for Speed Dial numbers
Evt:408   S2there is no more memory for Speed Dial codes
Evt:412-3546 S5the Installer password has been changed by the DN 
(3546 in this case)
Evt:413-3546 S3the System Coordinator password has been 
changed by the DN (3546 in this case)
Evt:414-3546 S5an invalid Installer password has been entered by 
the DN (3546 in this case)
Evt:415-3546 S3an invalid customer  password has been entered by 
the DN (3546 in this case)
Evt:416-3546 S4programming is performed using
²¥¥‚¯öìéí
Evt:417-3546 S2programming is performed using

Evt:418  S7a DN change is successful
Evt:419  S2the time setting has been changed
Evt:421  S8a DN change failed
Event messageThe event message is recorded when… 
						

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Evt:422-3546 S6a length change by the DN (3546 in this case) has 
been requested
Evt:423-3546 S6an individual DN change has been requested by the 
DN (3546 in this case)
Evt:441  S2a timeout occurred while waiting for ANI or DNIS 
digits to be received
Evt:442  S5a timeout occurred while waiting for ANI or DNIS 
digits to be received
Evt:453  S4Someone entering **CONFIG
Evt:454  S5Invalid password entered
Evt:458   S4Call-by-Call NVRAM data is corrupt
Evt:459   S9DN length has been changed to less than 3 digits
Evt:680   S9wireless system is disabled
Evt:681  S9activation or recovery code entered
Evt:683    S9new base station configuration detected
Evt:687    S4the data driver has received a bad call reference
Evt:688      S4the data driver has received a bad data event
Evt:689  S4the data driver could not allocate a new index
Evt:690  S4no response to the ICS within 10 seconds of being 
sent an initialization message
Evt:691 S4no response to the ICS within 3 seconds
Evt:692 S4a bad parameter value has been received in a 
stimulus message from the data device
Evt:693 S3old data to be discarded has been detected
Evt:694 S4RADAR flow control has received a bad stimulus 
message from an off-core application
Evt:695 S4attached set denied request for a B-channel
Evt:696 S2corrupt CLID length
Evt:697 S2an asynchronous data report generated by SDI 
module
Event messageThe event message is recorded when… 
						

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Event message 799
Event message 799 indicates a call processing error has 
occurred on an ISDN line. The event number is followed by a 
number representing the line or loop number, and a code for 
the type of error. 
Evt:698  S8incorrect software key entered
EVT799-00040B
   S7a call processing error on the fourth BRI loop; see 
Event message 799 on page 518.
Evt:822  S8Alarm code 63 is sent because there are no DTMF 
receivers for an incoming call
Evt:882  S9mobility data re-evaluation sequence initiated
Evt:883   S4an invalid dial pulse signal was received by the DTI
Evt:992  S6auto attendant error
EVT799-XXXX YYS7In this example, the error has occurred on line 
XXX and the error code is YY.
Error 
codeMeaning
01  Internal software error. Cannot acquire the B-channel from 
the B-channel arbitrator.
02  Internal software error.  There is no free line available for  the 
call.
03  A call that is not on the B-channel has been attempted. 
These kind of calls are part of EKTS service, which is not 
supported by this version of the software. Check with your 
service provider to make sure your package does not 
include EKTS service.
04  Internal software error. Failed to instantiate on the chain.
05  Internal software error. Activation procedure failed.
Event messageThe event message is recorded when… 
						

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Displays
You should rarely see any event messages that are not 
described in the Significant event messages on page 515. If 
you do see one of these event messages, the Norstar system has 
followed its normal recovery from an unusual combination of 
system events. Although the problem is not a serious one, 
repeated occurrences of the event number should be reported 
as soon as possible.
As a result of some events, the Norstar system automatically 
restarts itself. The table on the next two pages lists all the event 
numbers and tells you which of these events are associated 
with Norstar system restarts. 
06  Internal software error. Index conversion failed.
07  Unexpected digits on a Manual answer mode line. 
Configuration of the ICS and the network connection may 
not match.
08  Internal software error. Cannot seize central office (CO) line 
on a BRI connection.
09  Cannot get vterm (virtual terminal) from the Vterm Server.
0A  Central office did not respond to the SPID initialization 
request.
0B  Central office has rejected the SPID. Verify your SPID 
information programmed under Hardware and with your 
ISDN service provider.
0C  Internal software error. Already instantiated on the chain.Error 
codeMeaning 
						

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Most of these events are recorded in the Sys test log. The few 
exceptions to this are recorded in the Sys admin log, as 
indicated.
Event
MessageSystem 
RestartEvent 
MessageSystem 
Restart
101-106Ye s400 (Admin log)Ye s
107No401-403No
108-112Ye s405-411No
113No412-419 (Admin log)No
114-116Ye s421-423 (Admin log)No
117No424-425No
118-120Ye s426-430Ye s
121-123No431No
124-125Ye s432Ye s
126-129No433No
130Ye s441-442No
131-132No453No
133-134Ye s454No
135-136No458-459No
137Ye s600-602Ye s
138-150No603-613No
151Ye s614Ye s
152No615-629No
160-164No630Ye s
170-173No631-646No
200-211No680No
220 (Admin log)No681No
221-222No683No
223 (Admin log)No689-698No