Nortel Modular Ics 6.0 Installer Guide
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P0992638 03Modular ICS 6. 0 Installer Guide Usage Metrics Hunt groupsInstaller password required This feature gives you statistical information about hunt group calls. From Usage Metrics, start with the display showing Hunt groups. 1. Press ≠. Show group: displays. 2. Enter the group number. Hg1 metrics displays. 3. Press ≠. The display shows the date the information was last cleared. 4. Press ‘. TotalCalls: displays. The displayed value is the total number of calls received by the hunt group, up to a maximum value of 99999. 5. Press ‘. Ans: displays. The displayed values are the number of calls that were answered up to a maximum value of 99999 and the percentage of answered calls versus total calls up to a maximum value of 999. 6. Press ‘. Avg ans: _ sec displays. The displayed value is the average time in seconds that it took to answer a call, up to a maximum value of 999. 7. Press ‘. Abndn: displays. The displayed values are the number of calls that were abandoned up to a maximum value of 99999 and the percentage of abandoned calls versus total calls up to a maximum value of 999.
542 / Usage Metrics Modular ICS 6.0 Installer GuideP0992638 03 8. Press ‘. Busy: displays. The displayed values show the number of times the hunt group was busy up to a maximum value of 99999 and the percentage of busy call versus total calls up to a maximum value of 999. 9. Press ‘. Ovrfl: displays. The displayed values show the number of calls that were sent to the overflow position up to a maximum value of 99999 and the percentage of overflow calls versus total calls up to a maximum value of 999. 10. Press ‘. Avg Q:_ sec displays. The displayed value is the average time, in seconds, that the call waited in the queue, up to a maximum value of 999. Call-by-Call Installer password required This feature gives you statistical information on call-by-call limit settings for PRI when the protocol is set to call-by-call routing. From Usage Metrics, start with the display showing CbC limit stats. 1. Press ≠. The display shows the first pool (PRI-A or PRI-B) that supports CbC routing. Press NEXT to show the other pool if it is supported. 2. Press ≠. Service: displays. The service that is displayed depends upon the protocol. Press NEXT to select a different service.
Usage Metrics / 543 P0992638 03Modular ICS 6. 0 Installer Guide 3. Press ≠. The display shows the supported call type for the selected service. 4. Press ‘ to select the next supported call type, either Incoming calls or Outgoing calls. For Incoming calls press ≠. The display shows Min denied: ___. Press ‘. The display shows Max denied:___ For Outgoing calls press ≠. The display shows Min denied:___. Press ‘. The display shows Max denied:___ Note: The value for Min denied and Max denied can be from 0 to 999. Clearing the metrics After step 1 in the previous section, press CLR to clear the Min and Max denied metrics values for all call types and all supported services for that pool.
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P0992638 03Modular ICS 6. 0 Installer Guide Troubleshooting These troubleshooting procedures allow you to solve many problems in the Norstar system. Follow these procedures before replacing any components. Where more than one procedure is given, the procedures represent different options from which you can select one. Only qualified persons should service the system. The installation and service of this unit is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the ICS must be connected to an outlet with a third-wire ground. In addition, all unused slots should have filler faceplates installed and the doors should be in place at the completion of any servicing. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. A risk point on the ICS is the power cord earth ground pin. These leakage currents normally safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to an grounded outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first.
546 / Troubleshooting Modular ICS 6.0 Installer GuideP0992638 03 Troubleshooting procedures for Companion components are included in the Modular ICS Companion Installer Guide. Getting ready Before you begin troubleshooting, gather all the information that is relevant to your network configuration: the Modular ICS Programming Record records from people who use the network information about other hardware and non-Norstar features within the public or private network Notify service provider of T1 or PRI signaling disruption. Notify your T1 or PRI service provider before disconnecting your T1 or PRI lines, removing power to your system, or performing any other action that disrupts your T1 or PRI signaling. Failure to notify your T1 or PRI service provider may result in a loss of T1or PRI service. Tips - Remember that you can check many of the system parameters without having to go into a programming session. Use Line Profile ( ²¥¥ñéöä) from a T7316, an M7310 or an M7324 set, to check programming for any line. Use Set Profile ( ²¥¥êäæ) from a T7316, an M7310, or an M7324 telephone, to check programming for any telephone. Use Button Inquiry ( ²¥â) to check the buttons on a particular telephone.
Troubleshooting / 547 P0992638 03Modular ICS 6. 0 Installer Guide Types of problems The problems you encounter will likely occur into one of the following categories: Misunderstanding a feature A problem may be reported because a Norstar user is unfamiliar with the operation of a given feature. You may be able to solve the problem simply by demonstrating how to use the feature correctly. Programming errors You may encounter problems caused by errors in programming. A feature may have been programmed incorrectly or may not have been programmed at all. Refer to the section on programming the feature to ensure all the parameters have been correctly programmed. Wiring connections Wiring problems are caused by loose, unconnected, or incorrect wiring. Use the procedures in the section on Checking the hardware as a guide. Equipment defects You may encounter problems caused by Norstar equipment defects. See the appropriate section for problems related to the system hardware.
548 / Troubleshooting Modular ICS 6.0 Installer GuideP0992638 03 General troubleshooting procedure 1. Diagnose the trouble by determining: the types of problems users have experienced the frequency of the problems how many telephones are affected 2. Check how a feature is being used. A problem may have been reported because of a misunderstanding about how a feature works. Confirm that the person who reported a problem understands the intended use and operation of any feature in question. 3. Check for programming errors. Check that the programming recorded in the Programming Record is correct for the intended operation of the system, and verify that the programming has been correctly entered. 4. Run a Station set test ( ²¡âÞ). Instructions are included in the Modular ICS 6.0 System Coordinator Guide. 5. Check the wiring and hardware connections. 6. If the problem persists, run a Maintenance session as described in Beginning a Maintenance session on page 486. 7. If hardware is defective, replace it. 8. If the trouble requires expert advice, follow your company procedure for obtaining assistance.
Problems with telephones / 549 P0992638 03Modular ICS 6. 0 Installer Guide Problems with telephones Set has faulty buttons, display, handset or other hardware problems Run a Station Set Test (²¡âÞ). Detailed instructions are contained in the Modular ICS 6.0 System Coordinator Guide. Unreadable set display If the trouble is with an M7310, T7316, or an M7324 sets 1. Press ²¥à. 2. Press UP or DOWN to adjust the display to the desired level. 3. Press OK . If the trouble is with an M7100, T7100, M7208 or T7208 sets 1. Press ²¥à. 2. Press a number on the dialpad to adjust the display to the desired level. 3. Press ³. Tip - The number of contrast settings varies with the model of telephone.
550 / Problems with telephones Modular ICS 6.0 Installer GuideP0992638 03 If the display is still unreadable 1. Go into Maintenance in programming and disable the problem telephone. 2. Replace the problem telephone with a working one. 3. Enable the working telephone. Telephone dead 1. Run a Station Set Test (³¡âÞ). Detailed instructions are contained in the Modular ICS 6.0 System Coordinator Guide. 2. If more than one telephone is affected, refer to Data Module down on page 575. 3. Check for dial tone. 4. Check the display. 5. If the problem persists, replace the telephone with a working set of the same type. This ensures the programming is downloaded to the new set. 6. Check the internal wiring at both the modular jack and the distribution cross-connect. A TCM port should have between 15 and 26 V DC across the Tip and Ring when the telephone is disconnected. 7. Check the line cord.