Nortel Modular Ics 6.0 Installer Guide

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The set number range for hunt groups is 707 to 736. 
Hunt groups can be programmed under System prgrming.
1. Press ≠. The display shows Hunt groups.
2. Press ≠. The display shows Show group:.
3. Enter the hunt group number you want to program (1-30).
4. Press ≠. The display shows Member DNs:.
5. Press ≠. The display shows the members for that 
group.
6. Press ADD
 to add a member or press REMOVE to remove a 
member from the group.
7. Select Appr&Ring, Appr only, or Ring only for the hunt 
group member. See Appearances on page 310.
Note:  Fixed external cadencing is provided for all external 
hunt group calls regardless of whether or not they have 
been answered and transferred.
Moving members of a group
Member order within a hunt group is important. The member 
order determines how a call is routed through a hunt group.
1. Press MOVE
 to move an existing member to another place 
within the hunt group.The display shows the member 
number followed by an arrow.
2. Enter the new position number for the set.
Tip - You must program the DNs for telephones you want to 
use for hunt group members outside the hunt group DN range. 
						

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Assigning or unassigning lines to a group
To avoid delayed ring transfer of external hunt group calls to 
a prime set, ensure that the hunt group line prime is set to 
None.
A line can only be assigned to one hunt group.
1. When the display shows Member DNs:.
2. Press ‘. The display shows Line assignment.
3. Press ≠. The display shows Show line:.
4. Enter the line number you want to program, press SCAN to 
go the first line assigned to this group, or press LIST to go 
to the first line in the system.
5. Press CHANGE
 to program the line as Unassigned or 
Assigned.
*HGnn* means the line is assigned to another hunt group.
Assigning a distinctive ring pattern to a Hunt Group
You can assign distinctive ring patterns to your Hunt Group so 
that calls can be rated in priority for the group.
These distinctive ring patterns, have the same characteristics 
as for line and extension distinctive ring patterns. Refer to 
Programming distinctive ring patterns on page 348.
The Hunt Group distinctive ring pattern determines how a call 
will ring within the Hunt Group. If members of the group have 
ring patterns assigned to their telephones that are higher than 
the ring patterns of the incoming line or the Hunt Group, then 
the Hunt Group will use the ring of the corresponding member 
telephones. 
						

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If the incoming call (line) has a higher ring pattern assigned, 
than the Hunt Group, the Hunt Group will ring with the line 
ring pattern.
1. Find the heading Hunt groups.
2. Press ≠ until the display shows Member extns:.
3. Press ‘ until the display shows Dstnct 
Ring:NONE.
4. Press CHANGE
 to toggle to the ring pattern number you 
want to assign to the Hunt group line. (None, 2, 3, 4)
5. Press ¨ to exit or ‘ to continue programming.
Setting the distribution mode
There are three modes of call distribution:
Broadcast — rings each set in the group simultaneously. 
Calls are handled one at a time, other calls are queued. As 
soon as a call is picked up, the call next in the queue is 
presented to the hunt group without waiting for queue 
timeout. 
In Broadcast mode, a single incoming call will ring 
simultaneously at all the sets in a group. This way, all 
receptionists in the group can share the load of answering 
large volumes of calls. A familiar example is a fund-
raising campaign where a group of operators would be 
waiting to take each call as it comes in. 
Sequential — starts the call at the first set in the hunt 
group. Distribution is complete when the first free set has 
been found. Simultaneous calls can be presented. 
Distribution is order based.
In Sequential mode, you can program your top salesperson 
to be the first member of the group to receive calls. 
						

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Rotary — the call starts at the set after the one which was 
last presented. Distribution is complete when the next free 
set has been found. Simultaneous calls can be presented. 
Distribution is order based.
In Rotary mode, you can ensure that all your help-line 
people are receiving calls, rather than one person receiving 
the majority of calls. 
If a hunt group has available agents but nobody answers the 
call, the call is routed through the hunt group list until either 
someone answers the call or the queue timeout occurs. In the 
latter case, the call is diverted to the overflow position.
When the display shows Member DNs:.
1. Press ‘ until the display shows Mode:. 
2. Press CHANGE
 to set the mode: Broadcast, Sequential, 
Rotary. 
Setting the hunt delay
This setting allows you to program the number of rings the 
system permits at a hunt group set before moving on to the 
next set in the hunt group. This display only shows if the 
distribution mode is sequential or rotary.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Hunt delay:. 
3. Press CHANGE
 to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9,10. 
						

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Programming busy line setting
There are three routing options if all agents are busy:
BusyTone—the caller gets a busy tone for PRI or BRI, 
otherwise the telephone rings back.
Overflow—the call is routed to an overflow position. You 
can not use overflow if the overflow DN is a hunt group 
DN.
Queue—the call stays in the system for a period of time. 
Within this period of time, the call will be presented to an 
agent if one becomes available. When the time-out occurs, 
the call will be presented to an overflow position.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows If busy:. 
3. Press CHANGE
 to set the mode: BusyTone, Overflow, 
Queue.
Programming the queue timeout
This setting allows you to program the number of seconds a 
call will remain in the hunt group queue before it is also routed 
to the overflow position.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Q Timeout:. 
3. Press CHANGE
 to set the queue timeout: 15, 30, 45, 60, 120 
or 180. 
						

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Programming the overflow set
This setting allows you to program the overflow set the hunt 
group calls will be routed to when the queue is full. 
If the overflow set is not a hunt group set, the call ceases to 
be a hunt group call. 
If the overflow set is a hunt group set, the call is treated as 
a new call and goes to the bottom of the queue.
The overflow set also can be a set number associated with a 
voice mailbox.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Overflow:. 
3. Press CHANGE
 to change the overflow position.
4. Enter the new overflow position.
Setting the function name
This setting allows you to program the hunt group function 
name, such as Service or Sales. The name can be up to seven 
characters in length.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Name:. 
3. Press CHANGE
.
4. Use the dialpad to enter the name of the hunt group.
5. Press ‘ to store the name. 
						

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Change DNsInstaller password required
Change DNs allows you to change the directory number (DN) 
or internal number of a telephone.
1. Use ≠ and the dialpad to identify the DN you 
want to change. 
2. Use the dialpad to enter the new DN.
Featr settings
The following section describes how to configure set features.
Backgrnd music
Background Music allows you to listen to music through your 
telephone speaker. A customer-supplied music source must be 
connected to the Integrated Communication System.
Press CHANGE
 to select the setting: N (No) or Y (Yes).
Changing DN locks programming session.
Changing an individual DN locks the 
programming session into the Change DNs 
programming mode. After you finish and press 
¨, re-enter the programming access code and 
the Installer password to continue with other 
programming. 
Do not perform Startup again or all previous 
programming will be erased. 
						

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On hold
On hold allows you to choose what a caller hears on an 
external line when the line has been put on hold. 
Press CHANGE
 to select the setting: Tones, Music, or Silence.
Tones provides a periodic tone.
Music provides any signal from a source such as a radio 
connected to the ICS.
Silence provides no audio feedback.
Receiver volume
Receiver volume allows you to specify whether the volume 
level of a handset receiver or headset will return to the system 
default level when a call is ended or put on hold, or whether 
the volume will remain at the level set at the individual 
telephone. 
Use ≠ and CHANGE
 to select either: Use sys volume 
or Use set volume.
This feature is not available on some older telephones.
Camp timeout
Camp timeout delay allows you to assign the number of 
seconds before an unanswered camped call is returned to the 
telephone which camped the call.
Press CHANGE
 to select the setting: 30, 45, 60, 90, 120, 150, or 
180 seconds. 
						

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Park timeout
Park timeout allows you to assign the number of seconds 
before a parked call on an external line returns to the 
originating telephone. 
Press CHANGE
 to select the setting: 30, 45, 60, 90, 120, 150, 
180, 300, or 600 seconds.
Park mode
The Call Park feature allows you to suspend a call. The call 
can then be retrieved at any system set by entering the unique 
retrieval code. Park Mode is the setting which determines how 
a retrieval code is assigned to parked calls.
Press CHANGE
 to select the way that the system will choose a 
Call Park code: Lowest or Cycle.
When set to Lowest, the system will choose the lowest 
code that is available when the call is parked. 
When set to Cycle, the system will choose the codes in 
sequence, from lowest to highest, until all the codes have 
been used.
Trnsfr callbk
Transfer callback delay allows you to specify the number of 
rings before a callback occurs on a transferred call. 
Press CHANGE
 to select the setting: 3, 4, 5, 6, or 12 rings.
Tips - You can estimate the delay in seconds if you multiply 
the number of rings by six.  
						

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DRT to prime
Delayed Ring Transfer automatically forwards unanswered 
external calls to a prime telephone, after a certain period of 
time. This helps ensure that no external call goes unanswered. 
Press CHANGE
 to select the setting: Y (Yes) or N (No).
DRT delay
Delayed Ring Transfer delay allows you to specify the number 
of rings before a call is transferred to a prime telephone.  For 
this feature to work, DRT to prime must be set to yes.
Press CHANGE
 to select the setting: 1, 2,  3, 4, 6, or 10 rings.
Held reminder
When active, Held Line Reminder reminds you that a call at 
your telephone is still on hold. You periodically hear two tones 
from your telephone until you return to the call on hold. 
Press CHANGE
 to select the setting: N (No) or Y (Yes).
Tips - An operational prime telephone must be assigned 
before this feature can operate. A prime telephone is assigned 
to one or more external lines in the 
Line Data of 
programming.
Tips - The DRT delay can be programmed only if DRT is 
activated.
You can estimate the delay in seconds if you multiply the 
number of rings by six.