Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide

							MultiVOIP User Guide Quick Start Instructions
41
5. In the “Destination Pattern” field of the Add/Edit Outbound
Phonebook screen, enter the digits from step 4 followed by the digits
from step 3.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Answer:  enter 81312 as
Destination Pat-
tern in Outbound
Phone-book of
Seattle voip.
London/Birming. system.
Leading zero of
Birmingham area code is
dropped when combined
with national-dialing
access code. (Such
practices vary by country.)
Answer: enter 90121 as
Destination Pat-
tern in Outbound
Phonebook of
London voip.
Not 900121.
Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 903305 as Destination Pattern in
Outbound Phonebook of Rotterdam voip. 
						

							Quick Start Instructions MultiVOIP User Guide
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6. Tally up the number of digits that must be dialed to reach the  remote
voip site (including prefix digits of all types).  Enter this number in
the “Total Digits” field.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
To complete Seattle-to-
Chicago call, 81312 must be
followed by the 7-digit local
phone number in Chicago.
Answer:  enter 12 as number
of Total Digits in
Outbound Phone-
book of Seattle
voip.
London/Birming. system.
To complete London-to-
Birmingham call, 90121 must
be followed by the 7-digit
local phone number in
Birmingham.
Answer:  enter 12 as number
of Total Digits in
Outbound Phone-
book of London
voip.
Euro, International Call Example
Rotterdam/Bordeaux system.
To complete Rotterdam-to-Bordeaux call, 903305  must
be followed by 8-digit local phone number in Bordeaux.
Answer: enter 14 as number of Total Digits in
Outbound Phonebook of Rotterdam voip.
7. In the “Remove Prefix” field, enter the initial PBX access digit
(“8” or “9”).
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Answer:  enter 8  in “Remove
Prefix” field of
Seattle Outbound
Phonebook.
London/Birming. system.
Answer: enter 9 in “Remove
Prefix” field of
London Outbound
Phonebook.
Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 9 in “Remove Prefix” field of Outbound
Phonebook for Rotterdam voip.
Some PBXs will not ‘hand off’ the “8” or “9” to the voip.  But for those PBX
units that do, it’s important to enter the “8” or “9” in the “Remove Prefix” 
						

							MultiVOIP User Guide Quick Start Instructions
43
field in the Outbound Phonebook.  This precludes the problem of having to
make two inbound phonebook entries at remote voips, one to account for
situations where “8” is used as the PBX access digit, and another for when
“9” is used.
8. Select the voip protocol that you will use (H.323 or SIP).
9. Click OK to exit from the Add/Edit Outbound Phonebook screen.
Inbound Phonebook
1. Open the MultiVOIP program.  
(Start | MultiVOIP xxx | Configuration
2. Go to Phone Book | PhoneBook Modify | Inbound Phonebook
| Add Entry.
3. In the “Remove Prefix” field, enter your local calling code (area code,
country code, city code, etc.) preceded by any other “access digits”
that are required to reach your local site from the remote voip
location (think of it as though the call were being made through the
PSTN – even though it will not be).
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Seattle is area 206. Chicago
employees must dial 81
before dialing any Seattle
number on the voip system.
Answer:  1206 is prefix to be
removed by local
(Seattle) voip.
London/Birming. system.
Inner London is 0207 area.
Birmingham employees must
dial 9 before dialing any
London number on the voip
system.
Answer: 0207 is prefix to be
removed by local
(London) voip.
Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam is country code 31, city code 010.  Bordeaux
employees must dial 903110 before dialing any
Rotterdam number on the voip system.
Answer: 03110 is prefix to be removed by local
(Rotterdam) voip. 
						

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44
4. In the “Add Prefix” field, enter any digits that must be dialed from
your local voip to gain access to the PSTN.
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
On Seattle PBX, “9” is used to
get an outside line.
Answer:  9 is prefix to be
added by local
(Seattle) voip.
London/Birming. system.
On London PBX, “9” is used
to get an  outside line.
Answer: 9 is prefix to be
added by local
(London) voip.
Euro, International Call Example
Rotterdam/Bordeaux system.
On Rotterdam PBX, “9” is used to get an outside line.
Answer: 9 is prefix to be added by local (Rotterdam)
voip.
5. In the “Channel Number” field, enter “0.”  A zero value means the
voip unit will assign the call to an available channel.  If desired,
specific channels can be assigned to specific incoming calls (i.e., to
any set of calls received with a particular incoming dialing pattern). 
						

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45
6. In the “Description” field, it is useful to describe the ultimate
destination of the calls.  For example, in a New York City voip
system, “incoming calls to Manhattan office,” might describe a
phonebook entry, as might the descriptor “incoming calls to NYC
local calling area.”  The description should make the routing of calls
easy to understand.  (40 characters max.)
North America,
Long-Distance Example
Euro, National Call
Example
Seattle-Chicago system.
Possible Description:.
Free Seattle access, all
employees
London/Birming. system.
Possible Description:.
Local-rate London access,
all empl.
Euro, International Call Example
Rotterdam/Bordeaux system.
Possible Description:. Local-rate Rotterdam access, all
empl.
7. Repeat steps 2-6 for each inbound phonebook entry.  When all entries
are complete, go to step 8.
8.  Click OK to exit the inbound phonebook screen.
9. Click on Save Setup.  Highlight Save and Reboot.  Click OK.
Your starter inbound phonebook configuration is complete. 
						

							Quick Start Instructions MultiVOIP User Guide
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Phonebook Tips
Preparing the phonebook for your voip system is a complex task that, at
first, seems quite daunting.  These tips may make the task easier.
1. 
Use Dialing Patterns, Not Complete Phone Numbers. You will not
generally enter complete phone numbers in the voip phonebook.
Instead, you’ll enter “destination patterns” that involve area codes and
other digits.  If the destination pattern is a whole area code, you’ll be
assigning all calls to that area code to go to a particular voip which has
a unique IP address.  If your destination pattern includes an area code
plus a particular local phone exchange number, then the scope of calls
sent through your voip system will be narrowed (only calls within that
local exchange will be handled by the designated voip, not all calls in
that whole area code).  In general, when there are fewer digits in your
destination pattern, you are asking the voip to handle calls to more
destinations.
2. 
The Four Types of Phonebook Digits Used.  Important!
“Destination patterns” to be entered in your phonebook will generally
consist of:   
(a) calling area codes,
(b) access codes,
(c) local exchange numbers, and
(d) specialized codes.
Although voip phonebook entries may look confusing at first, it’s
useful to remember that all the digits in any phonebook entry must be
of one of these four types.
(a) 
calling area codes.  There are different names for these around the
world:  “area codes,” “city codes,” “country codes,” etc.  These codes,
are used when making non-local calls.  They always precede the phone
number that would be dialed when making a local call. 
						

							MultiVOIP User Guide Quick Start Instructions
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(b) access codes.  There are digits (PSTN access codes) that must be
dialed to gain access to an operator, to access the publicly switched
‘long-distance’ calling system(North America), to access the publicly
switched ‘national’ calling system (Europe and elsewhere), or to access
the publicly switched ‘international’ calling system (worldwide).
There are digits (PBX access codes) that must be dialed by phones
connected to PBX systems or key systems.  Often a “9” must be dialed
on a PBX phone to gain access to the PSTN (‘to get an outside line’).
Sometimes “8” must be dialed on a PBX phone to divert calls onto a
leased line or to a voip system.  However, sometimes PBX systems are
‘smart’ enough to route calls to a voip system without a special access
code (so that “9” might still be used for all calls outside of the building).
There are also digits (special access codes) that must be dialed to gain
access to a particular discount long-distance carrier or to some other
closed or proprietary telephone system.
(c) 
local exchange numbers.  Within any calling area there will be many
local exchange numbers.  A single exchange may be used for an entire
small town.  In cities, an exchange may be used for a  particular
neighborhood (although exchanges in cities do not always cover easily
discernible areas).  Organizations like businesses, governments,
schools, and universities are also commonly assigned exchange
numbers for their exclusive use.  In some cases, these organizational-
assigned exchanges can become non-localized because the exchange is
assigned to one facility and linked, by the organization’s private
network, to other sometimes distant locations.
(d) 
specialized codes.  Some proprietary voip units assign, to sites and
phone stations, numbers that are not compatible with PSTN
numbering.  This can also occur in PBX or key systems.  These
specialized numbers must be handled on a case-by-case basis.
3. 
Knowing When to Drop Digits.Example
When calling area codes and
access codes are used in
combination, a leading “1” or “0”
must sometimes be dropped.
Phonebook Entry ➠
➠➠ ➠
Area code for Inner London is
listed as “0207.”  However, in
international calls the leading
“0” is dropped.
International
Access CodeU.K.
Country
Code
Leading Zero
Dropped from
Area Code 
						

							Quick Start Instructions MultiVOIP User Guide
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4.  Using a Comma.Detail
, = 1-second pause
Commas are used in telephone
dialing strings to indicate a pause
to allow a dial tone to appear
(common on PBX and key
systems).  Commas may be used
only in the “Add Prefix” field of
the Inbound Phonebook.
in many PBX systems
(not needed in all)
5. Ease of Use.  The phonebook setup determines how easy the voip
system is to use.  Generally, you’ll want to make it so dialing a voip call
is very similar to dialing any other number (on the PSTN or through the
PBX).
6.  
Avoid Unintentional Calls to Official/Emergency Numbers.  Dialing a
voip call will typically be somewhat different than ordinary dialing.
Because of this, it’s possible to set up situations, quite unwittingly,
where phone users may be predisposed to call official numbers without
intending to do so.  Conversely, a voip/PBX system might also make it
difficult to place an official/emergency call when one intends to do so.
Study your phonebook setup and do some dialing on the system to
avoid these pitfalls.
7. 
Inbound/Outbound Pattern Matching.  In general, the Inbound
Phonebook entries of the local voip unit will match the Outbound
Phonebook entries of the remote voip unit.  Similarly, the Outbound
Phonebook entries of the local voip unit will match the Inbound
Phonebook entries of the remote voip unit.  There will often be non-
matching entries, but it’s nonetheless useful to notice the matching
between the phonebooks.
8. 
Simulating Network in-lab/on-benchtop.  One common method of
configuring a voip network is to to set up a local IP network in a lab,
connect voip units to it, and perhaps have phones connected on channel
banks to make test calls. 
						

							MultiVOIP User Guide Quick Start Instructions
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Phonebook Example
Flagstaff Office
204.16.49.75
8-Channel
Analog VoIP
(MVP810)
PSTN
PBX System.
Main Number:
777-5600
30 extensions
Area: 520
Santa Fe Office
PBX System.
Main Number:
444-3200
40 extensions
PSTN
204.16.49.74
8-Channel
Analog VoIP
(MVP810)
Area: 505
PBX System.
Main Number:
333-2700
204.16.49.73
24-Channel
Digital VoIP
(MVP2410)
PSTN
Boise OfficeArea: 208
90 extensions
IP
Network
EachOutbound Phonebookcontains two
pairs of entries, two entries for each
remote site.  Whenever an out-of-town
employee dials a 12-digit number
beginning with the listed 5-digit
destination pattern (9+1+area code) of
another company location, the PBX
hands the call to the voip system.  The
local voip strips off the “9” and directs
the call to the IP address of the remote
voip.  The remote voip receives the call
and hands it to its PBX. The PBX then
completes the call to the PSTN.
The one-digit
Outbounddestination
patterns pertain to 3-digit calling
between company employees.
Inbound Phonebook
One Common Situation
Voip Example.  This company has offices in three
different cities.  The PBX units all operate alike.
Notably, they all give access to outside lines using
“9.”  They all are ‘smart’ enough to identify voip calls
without using a special access digit (“8” is used in
some systems).  Finally, the system operates so that
employees in any office can dial employees in any
other office using only three digits.  Here are the
phonebooks needed for that system.
EachInbound Phonebook contains
two entries.  The first entry (4 digits)
specifies how incoming calls from the
other voip sites will be handled if
they go out onto the local PSTN.
Essentially, all those calls come to the
receiving voip with a pattern
beginning with
1+area code.  The local
voip removes those four digits
because they aren’t needed when
dialing locally.  The local voip
attaches a “9” at the beginning of the
number to get an outside line.  The
PBX then completes the call to the
PSTN.
The second
Inbound Phonebook entry
(8 digits) is for receiving calls from
company employees in the other two
cities.  The out-of-town employee
simply dials 3 digits.  The first of the
three digits is uniquely used at each
site and so acts as a destination
pattern (Boise extensions are 7xx,
Santa Fe extensions 2xx, Flagstaff
extensions 6xx).
As the remote voip sends out the call,
it automatically attaches all of the
foregoing digits that would normally
have to be dialed using the PSTN.
The local (receiving) voip sees the
extended pattern in its Inbound
Phonebook and so strips off the long
telltale pattern of digits needed for 3-
digit calling.  It must finally add back
the last digit before handing the call
to the PBX, which completes the call
to a specific extension. 
						

							Quick Start Instructions MultiVOIP User Guide
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Flagstaff Voip Flagstaff VoipInbound Phonebook Outbound PhonebookPrefix to
RemovePrefix
to AddDescription
Incoming CallsDestin.
PatternTo t a l
DigitsPrefix to
RemovePrefix
to  Ad dIP
AddrDescription
Outgoing Calls
1520 9 Incoming calls
to PSTN,
Flagstaff local
calls91505 12 9 none204.16
.49.74Outgoing calls
to Santa Fe
area
15207775 5 Incoming calls
to extensions
of company’s
PBX system
in Flagstaff2 3 none 1505
444
3204.16
.49.743-digit calls to
Santa Fe
employees
91208 12 9 none204.16
.49.73Outgoing calls
to Boise area
7 3 none 1208
333
2204.16
.49.733-digit calls to
Boise
employees
Flagstaff Office
204.16.49.758-Channel
Analog VoIP
(MVP810)
PSTN
PBX System.
Main Number:
777-5600
30 extensions
Area: 520
PBX System.
Main Number:
333-2700
204.16.49.73
24-Channel
Digital VoIP
(MVP2410)
PSTN
Boise OfficeArea: 208
90 extensions
Santa Fe Office
PBX System.
Main Number:
444-3200
40 extensions
PSTN
204.16.49.748-Channel
Analog VoIP
(MVP810)
Area: 505
IP
Network
Santa Fe Voip Santa Fe VoipInbound Phonebook Outbound PhonebookPrefix to
RemovePrefix
to AddDescription
Incoming Cal lsDestin.
PatternTot a l
DigitsPrefix to
RemovePrefix
to AddIP
Ad drDescription
Outgoing Calls
1505 9, Incoming calls
to  P ST N,
Santa Fe local
ca lls91208 12 9 none 204.
16.49.
73Outgoing calls
to Boise area
150544432 2 Incoming calls
to extensions
of company’s
PBX system
in Santa Fe7 3 none 1208
333
2204.1
6.49.
73Outgoing calls
to extensions
of company’s
Boise PBX (3-
digit dialing)
91520 12 9 none 204.
16.49.
75Outgoing calls
to Flagstaff
area
6 3 none 1520
777
5204.
16.49.
753-digit calls to
Flagstaff
employees
Boise Voip Boise VoipInbound Phonebook Outbound PhonebookPrefix to
RemovePrefix
to AddDescription
Incoming CallsDestin.
PatternTo t a l
Di git sPrefix to
RemovePrefix
to AddIP
AddrDescription
Outgoing Calls
1208 9 Incoming calls
to PSTN,
Boise Area91505 12 9 none204.16
.49.74Outgoing calls
to Santa Fe
area
12083332 2 Incoming calls
to extensions
of company’s
PBX system
in Boise2 3 none 1505
444
3204.16
.49.743-digit calls to
Santa Fe
employees
91520 12 9 none 204.1
6.49.7
5Outgoing calls
to Flagstaff
area
6 3 none 1520
777
5204.1
6.49.7
53-digit calls to
Flagstaff
employees