Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide

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Phonebooks for Series II analog MultiVOIP units (MVP210, MVP410,
and MVP810) are, in principle, configured the same as phonebooks for
digital MultiVOIP products that would operate in the same
environment (under either North American or European telephony
standards, T1 or E1).
Therefore, if you are operating an analog MultiVOIP unit in a North
American telephony environment, you will find useful phonebook
instructions and examples in Chapter 7: T1 Phonebook Configuration.  If
you are operating an analog MultiVOIP unit in a European telephony
environment, you will find useful phonebook instructions and
examples in Chapter 8: E1 Phonebook Configuration.
Most of the examples in Chapters 7 and 8 describe systems containing
both digital and analog MultiVOIP units.
You will also find useful information in Chapter 2: Quick Start Guide.
See especially these sections:
Phonebook Starter Configuration
Phonebook Tips
Phonebook Example (One Common Situation)
Chapter 2 also contains a “Phonebook Worksheet” section.  You may
want to print out several worksheet copies.  Paper copies can be very
helpful in comparing phonebooks at multiple sites at a glance.  This will
assist you in making the phonebooks clear and consistent and will
reduce ‘surfing’ between screens on the configuration program. 
						

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Chapter 10: Operation and
Maintenance 
						

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Operation and Maintenance
Although most Operation and Maintenance functions of the software
are in the Statistics group of screens, an important summary appears in
the System Information of the Configuration screen group.
System Information screen
This screen presents vital system information at a glance. Its primary
use is in troubleshooting.  This screen is accessible via the
Configuration pulldown menu, the Configuration sidebar menu, or by
the keyboard shortcut 
Ctrl + Alt + Y.
System Information Parameter Definitions
Field Name Values Description
Boot Code
Versionnn.nnIndicates the version of the code that
is used at the startup (booting) of the
voip.  The boot code version is
independent of the software version.
Mac
Addressalpha-
numericDenotes the number assigned as the
voip unit’s unique Ethernet address.
Up Timehours:
mm:ssIndicates how long the voip has been
running since its last booting. 
						

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The frequency with which the System Information screen is updated is
determined by a setting in the Logs screen 
						

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Statistics Screens
Ongoing operation of the MultiVOIP, whether it is in a
MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be
monitored for performance using the Statistics functions of the
MultiVOIP software.
About Call Progress
Accessing Call-Progress Statistics
Channel Icons (Main Screen Lower Left)
Channel icons are green when data
traffic is present, red when idle.
Pulldown Icon
Shortcut Sidebar
     Alt + A 
						

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The Call Progress Details Screen  
						

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Call Progress Details: Field Definitions
Field Name Values Description
Channel 1-n Number of data channel or time
slot on which the call is carried.
This is the channel for which call-
progress details are being viewed.
Call Details
Duration Hours:
Minutes:
SecondsThe length of the call in hours,
minutes, and seconds (hh:mm:ss).
Mode Voice or FAXIndicates whether the call being
described was a voice call or a
FAX call.
Voice Coder G.723, G.729,
G.711, etc.The voice coder being used on
this call.
Packets Sent integer value The number of data packets sent
over the IP network in the course
of this call.
Packets Rcvd integer value The number of data packets
received over the IP network in
the course of this call.
Bytes Sent integer value
The number of bytes of data sent
over the IP network in the course
of this call.
Bytes Rcvd integer value
The number of bytes of data
received over the IP network in
the course of this call.
Packets Lost integer value The number of voice packets from
this call that were lost after being
received from the IP network.
Outbound
Digits0-9, #, * The digits transmitted by the
MultiVOIP to the PBX/telco for
this call.
Prefix
MatchedDisplays the dialed digits that
were matched to a phonebook
entry. 
						

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Call Progress Details: Field Definitions (cont’d)
From – To Details Description
Gateway
Namealphanumeric
stringIdentifier for the VOIP gateway
that handled this call.
IP Address x.x.x.x,
where x has a
range of 0 to
255IP address from which the call
was received.
Options SC, FEC Displays VOIP transmission
options in use on the current call.
These may include Forward Error
Correction or Silence
Compression.
Silence
CompressionSC “SC” stands for Silence
Compression.  With Silence
Compression enabled, the
MultiVOIP will not transmit voice
packets when silence is detected,
thereby reducing the amount of
network bandwidth that is being
used by the voice channel.
Forward Error
CorrectionFEC “FEC” stands for Forward Error
Correction. 
Forward Error
Correction 
enables some of the
voice packets that were corrupted
or lost to be recovered. FEC adds
an additional 50% overhead to the
total network bandwidth
consumed by the voice channel.
Default = Off 
						

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Call Progress Details: Field Definitions (cont’d)
Field Name Values Description
Supplementary Services
Status
Call on Hold alphanumeric Describes held call by its IP
address source, location/gateway
identifier, and hold duration.
Location/gateway identifiers
comes from Gateway Name field
in Phone Book Configuration
screen of remote voip.
Call Waiting alphanumeric Describes waiting call by its IP
address source, location/gateway
identifier, and hold duration.
Location/gateway identifiers
comes from Gateway Name field
in Phone Book Configuration
screen of remote voip. 
						

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Call Progress Details: Field Definitions (cont’d)
Field Name Values Description
Supplementary Services
Status
Caller ID There are four
values:
“Calling Party
+ identifier”;
“Alerting
Party +
identifier”;
“Busy Party
+ identifier”;
and
“Connected
Party +
identifier”This field shows the identifier and
status of a remote voip (which has
Call Name Identification enabled)
with which this voip unit is
currently engaged in some voip
transmission.  The status of the
engagement (Connected, Alerting,
Busy, or Calling) is followed by
the identifier of a specific channel
of a remote voip unit. This
identifier comes from the “Caller
Id” field in the Supplementary
Services  screen of the remote
voip unit.
Status hangup, active Shows condition of current call.
Call Control
StatusTun, FS + Tun,
AE, MuxDisplays the H.323 version 4
features in use for the selected
call. These include tunneling
(Tun), Fast Start with tunneling
(FS + Tun), Annex E multiplexed
UDP call signalling transport
(AE), and Q.931 Multiplexing
(Mux). See Phonebook
Configuration Parameters (in T1
or E1 chapters) for more on
H.323v4 features.