Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide

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Chapter 6: Technical Configuration
for Analog MultiVOIPs
(MVP210/410/810) 
						

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Configuring the Analog MultiVOIP
There are two ways in which the MultiVOIP must be configured before
operation:  technical configuration and phonebook configuration.
Technical Configuration.  First, the MultiVOIP must be configured to
operate with technical parameter settings that will match the
equipment with which it interfaces.  There are eight types of technical
parameters that must be set.
These technical parameters pertain to
(1) its operation in an IP network,
(2) its operation with telephony equipment,
(3) its transmission of voice and fax messages,
(4) its interaction with SNMP (Simple Network Management Protocol)
network management software (MultiVoipManager),
(5) certain telephony attributes that are common to particular nations or
regions,
(6) its operation with a mail server on the same IP network (per SMTP
parameters) such that log reports about VoIP telephone call traffic can
be sent to the administrator by email,
(7) implementing some common premium telephony features (Call
Transfer, Call Hold, Call Waiting, Call ID – “Supplementary Services”),
and
(8) selecting the method by which log reports will be made accessible.
The process of specifying values for the various parameters in these
seven categories is what we call “technical configuration” and it is
described in this chapter.
Phonebook Configuration.  The second type of configuration required
for the MultiVOIP pertains to the phone number dialing sequences that
it will receive and transmit when handling calls.  Dialing patterns will
be affected by both the PBX/telephony equipment and the other VOIP
devices that the MultiVOIP unit interacts with.  We call this
“Phonebook Configuration,” and, for analog MultiVOIP units, it is
described nominally in Chapter 9:  Analog Phonebook Configuration of this
manual.  But, in fact, nearly all of the descriptions and examples for
analog phonebook configuration are to be found in Chapter 7 if the
analog voip is operating under the North American telephony scheme,
or in Chapter 8 if the analog voip is operating under a European
telephony scheme.  Chapter 2, the Quick Start Instructions, presents
additional examples relevant to the analog voips. 
						

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Local/Remote Configuration.  The MultiVOIP must be configured
locally at first (to establish an IP address for the MultiVOIP unit).  But
changes to this initial configuration can be done either locally or
remotely.
Local configuration is done through a connection between the
“Command” port of the MultiVOIP and the COM port of the computer;
the MultiVOIP configuration program is used.
Remote configuration is done through a connection between the
MultiVOIP’s Ethernet (network) port and a computer connected to the
same network.  The computer could be miles or continents away from
the MultiVOIP itself.  There are two ways of doing remote
configuration and operation of the MultiVOIP unit: (1) using the
MultiVoipManager SNMP program, or (2) using the MultiVOIP web
browser interface program.
MultiVoipManager.  MultiVoipManager is an SNMP agent program
(Simple Network Management Protocol) that extends the capabilities of
the MultiVOIP configuration program:  MultiVoipManager allows the
user to manage any number of VOIPs on a network, whereas the
MultiVOIP configuration program can manage only the VOIP to which
it is directly/locally connected.  The MultiVoipManager can configure
multiple VOIPs simultaneously, whereas the MultiVOIP configuration
program can configure only one at a time.
MultiVoipManager may (but does not need to) reside on the same PC
as the MultiVOIP configuration program.  The MultiVoipManager
program is on the MultiVOIP Product CD.  Updates, when applicable,
may be posted at on the MultiTech FTP site.  To download, go to
ftp://ftp.multitech.com/MultiVoip/.
Web Browser Interface.  The MultiVOIP web browser GUI gives access
to the same commands and configuration parameters as are available in
the MultiVOIP Windows GUI except for logging functions.  When
using the web browser GUI, logging can be done by email (the SMTP
option).
Functional Equivalence  The MultiVOIP configuration program is
required to do the initial configuration (that is, setting an IP address for
the MultiVOIP unit) so that the VOIP unit can communicate with the
MultiVoipManager program or with the web browser GUI.
Management of the VOIP after that point can be done from any of these
three programs since they all offer essentially the same functionality.
Functionally, either the MultiVoipManager program or the web
browser GUI can replace the MultiVOIP configuration program after
the initial configuration is complete (with minor exceptions, as noted). 
						

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WARNING: Do not attempt to interface the MultiVOIP unit with
two control programs simultaneously (that is, by
accessing the MultiVOIP configuration program via
the Command Port and either the
MultiVoipManager program or the web browser
interface via the Ethernet Port).  The results of using
two programs to control a single VOIP
simultaneously would be unpredictable. 
						

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Local Configuration
This manual describes local configuration only.  For information on
remote configuration and management, see the MultiVoipManager
documentation.
Pre-Requisites
To complete the configuration of the
MultiVOIP unit, you must know several
things about the overall system.
Before configuring your MultiVOIP Gateway unit, you must know the
values for several IP and telephone parameters that describe the IP
network system and telephony system (PBX or telco central office
equipment) with which the digital MultiVOIP will interact.  If you plan
to receive log reports on phone traffic by email (SMTP), you must
arrange to have an email address assigned to the VOIP unit on the
email server on your IP network.
IP Parameters
The following parameters must be known about the network (LAN,
WAN, Internet, etc.) to which the MultiVOIP will connect:
➼
Ask your computer network
administrator.Info needed to operate:
all MultiVOIP models.
IP Network Parameters:
Record for each VOIP Site
in System


• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info
   
(not implemented; for future use)
Write down the values for these IP parameters.  You will need to enter
these values in the “IP Parameters” screen in the Configuration section
of the MultiVOIP software.  You must have this IP information about
every VOIP in the system. 
						

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Analog Telephony Interface Parameters
(for MVP210/410/810)
The following parameters must be known about the PBX or telco
central office equipment to which the analog MultiVOIP will connect: :
➼
Analog Phone Parameters
Ask phone company or
telecom manager.
Needed for:
MVP810
MVP410
MVP210
Analog Telephony Interface Parameters:
Record for this VOIP Site


•  Which interface type (or “signaling”) is used?
                  
E&M_____    FXS/FXO_____
•  If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
• If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
• If E&M, determine these aspects of the  E&M trunk
line from the PBX:
• What is its Type (1, 2, 3, 4, or 5)?
• Is it 2-wire or 4-wire?
• Is it Dial-Tone or Wink?
Write down the values for these telephony parameters.  You will need
to enter these values in the “Interface” screen in the Configuration
section of the MultiVOIP software. 
						

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SMTP Parameters (for email call log reporting)
required  if log reports of
VOIP call traffic
 are to be sent by email
Optional
SMTP Parameters
Preparation Task:
Ask Mail Server
administrator to set up
email account (with
password) for the
MultiVOIP unit itself.
Be sure to give a unique
identifier to each
individual MultiVOIP
unit. .   
Get the IP address of the
mail server computer, as
well.To:  I . T. D e p a r t m e n t
 re : e mai l acc ount for VOIP
[email protected] 
						

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Local Configuration Procedure (Summary)
After the MultiVOIP configuration software has been installed in the
‘Command’ PC (which is connected to the MultiVOIP unit), several
steps must be taken to configure the MultiVOIP to function in its
specific setting.  Although the summary below includes all of these
steps, some are optional.  
1. Check Power and Cabling.
2. Start MultiVOIP Configuration Program.
3. Confirm Connection.
4. Solve Common Connection Problems.
A. Fixing a COM Port Problem.
B. Fixing a Cabling Problem.
5. Familiarize yourself with configuration parameter screens and how
to access them.
6. Set IP Parameters.
7. Enable web browser GUI (optional).
8. Set Voice/Fax Parameters.
9. Set Telephony Interface Parameters.
10. Set SNMP Parameters (applicable if MultiVoipManager remote
management software is used).
11. Set Regional Parameters (Phone Signaling Tones and Cadences).
12. Set Custom Tones and Cadences (optional).
13. Set SMTP Parameters (applicable if Log Reports are via Email).
14. Set Log Reporting Method (GUI, locally in MultiVOIP
Configuration program; SNMP, remotely in MultiVoipManager
program; or SMTP, via email).
15. Set Supplementary Services Parameters.  The Supplementary
Services screen allows voip deployment of features that are normally
found in PBX or PSTN systems (e.g., call transfer and call waiting).
16. Set Baud Rate (of COM port connection to ‘Command’ PC).
17. View System Info screen and set updating interval (optional).
18. Save the MultiVOIP configuration.
19. Create a User Default Configuration (optional). 
						

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Local Configuration Procedure (Detailed)
You can begin the configuration process as a continuation of the
MultiVOIP software installation.  You can establish your configuration
or modify it at any time by launching the MultiVOIP program from the
Windows Start menu.  
1. Check Power and Cabling.  Be sure the MultiVOIP is turned on and
connected to the computer via the MultiVOIP’s Command Port (DB9
connector at computer’s COM port; RJ45 connector at MultiVOIP).
2. Start MultiVOIP Configuration Program.  Launch the MultiVOIP
program from the Windows Start menu (from the folder location
determined during installation). 
						

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3. Confirm Connection.  If the MultiVOIP is set for an available COM
port and is correctly cabled to the PC, the MultiVOIP main screen will
appear.  (If the main screen appears grayed out and seems inaccessible,
go to step 4.)