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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide
Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide
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Voice / Fax over IP Networks User Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP2400 MVP2410 MVP3010 Analog Models: MVP210 MVP410 MVP810
2
User Guide
S000249C
Analog MultiVOIP Units (Models MVP210, MVP410 & MVP810)
Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,
MVP24-48 and MVP30-60)
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.
Copyright © 2002, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect
to the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech
Systems, Inc. to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
AInitial Release.
(05/10/02)
BIndex added.
(05/24/02)
CUpdated for 4.03/6.03 software.
(10/11/02)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents
Pending.
Trademark
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and
NetMeeting are registered trademarks of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717
U.S. Fax: 763-785-9874
Technical Support: (800) 972-2439
http://www.multitech.com
3 CONTENTS CONTENTS ................................................................................................................ 3 CHAPTER 1: OVERVIEW ....................................................................................... 7 A BOUT THIS MANUAL............................................................................................... 8 I NTRODUCTION TO TI MULTIVOIPS (MVP2400, MVP2410, & MVP24-48) ......... 10 T1 Front Panel LEDs.......................................................................................... 12 T1 LED Descriptions .......................................................................................... 13 I NTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60) ............................ 14 E1 Front Panel LEDs ......................................................................................... 16 E1 LED Descriptions .......................................................................................... 16 I NTRODUCTION TO ANALOG MULTIVOIPS (MVP-210/410/810 & MVP428)........ 18 Analog MultiVOIP Front Panel LEDs................................................................ 20 Analog MultiVOIP LED Descriptions ................................................................ 21 C OMPUTER REQUIREMENTS..................................................................................... 22 S PECIFICATIONS....................................................................................................... 23 Specs for Digital T1 MultiVOIP Units ................................................................ 23 Specs for Digital E1 MultiVOIP Units................................................................ 24 Specs for Analog MultiVOIP Units ..................................................................... 25 I NSTALLATION AT A GLANCE.................................................................................. 26 R ELATED DOCUMENTATION.................................................................................... 26 CHAPTER 2: QUICK START INSTRUCTIONS................................................. 27 I NTRODUCTION........................................................................................................ 28 M ULTIVOIP STARTUP TASKS................................................................................. 28 Phone/IP Details *Absolutely Needed* Before Starting the Installation............ 29 Gather IP Information...................................................................................................29 Gather Telephone Information .....................................................................................29 Gather Telephone Information .....................................................................................30 Gather Telephone Information .....................................................................................30 Obtain Email Address for VOIP (for email call log reporting).....................................31 Identify Remote VOIP Site to Call ...............................................................................31 Identify VOIP Protocol to be Used ...............................................................................31 Placement ........................................................................................................... 32 The Command/Control Computer (Specs & Settings) ........................................ 32 Quick Hookups.................................................................................................... 33 Load MultiVOIP Control Software onto PC ....................................................... 35 Phone/IP Starter Configuration.......................................................................... 36 Phonebook Starter Configuration (with remote voip)......................................... 39 Outbound Phonebook ...................................................................................................39 Inbound Phonebook......................................................................................................43 Phonebook Tips .................................................................................................. 46 Phonebook Example ........................................................................................... 49 Connectivity Test................................................................................................. 54 Troubleshooting .................................................................................................. 58
Contents MultiVOIP User Guide 4 CHAPTER 3: MECHANICAL INSTALLATION AND CABLING ................... 59 I NTRODUCTION........................................................................................................ 60 S AFETY WARNINGS................................................................................................. 60 Lithium Battery Caution ..................................................................................... 60 Safety Warnings Telecom.................................................................................... 60 U NPACKING YOUR MULTIVOIP .............................................................................. 61 Unpacking the MVP2410/3010 ........................................................................... 61 Unpacking the MVP2400 .................................................................................... 62 Unpacking the MVP410/810............................................................................... 63 Unpacking the MVP210 ...................................................................................... 64 R ACK MOUNTING INSTRUCTIONS FOR MVP2410/3010 & MVP410/810 ................ 65 Safety Recommendations for Rack Installations ................................................. 66 19-Inch Rack Enclosure Mounting Procedure.................................................... 67 C ABLING.................................................................................................................. 68 Cabling Procedure for MVP2410/3010 .............................................................. 68 Cabling Procedure for MVP2400 ....................................................................... 69 Cabling Procedure for MVP410/810 .................................................................. 70 Cabling Procedure for MVP210 ......................................................................... 72 CHAPTER 4: SOFTWARE INSTALLATION ..................................................... 74 I NTRODUCTION........................................................................................................ 75 L OADING MULTIVOIP SOFTWARE ONTO THE PC.................................................... 75 U N-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE............................. 82 CHAPTER 5: TECHNICAL CONFIGURATION FOR DIGITAL T1/E1 MULTIVOIPS (MVP2400, MVP2410, MVP3010) ................................................ 86 C ONFIGURING THE DIGITAL T1/E1 MULTIVOIP ..................................................... 87 L OCAL CONFIGURATION.......................................................................................... 89 Pre-Requisites ..................................................................................................... 89 IP Parameters................................................................................................................89 T1 Telephony Parameters (for MVP2400 & MVP2410)..............................................90 E1 Telephony Parameters (for MVP3010) ...................................................................91 SMTP Parameters (for email call log reporting)...........................................................92 Local Configuration Procedure (Summary) ....................................................... 93 Local Configuration Procedure (Detailed)......................................................... 94 CHAPTER 6: TECHNICAL CONFIGURATION FOR ANALOG MULTIVOIPS (MVP210/410/810)........................................................................ 161 C ONFIGURING THE ANALOG MULTIVOIP ............................................................. 162 L OCAL CONFIGURATION........................................................................................ 165 Pre-Requisites ................................................................................................... 165 IP Parameters..............................................................................................................165 Analog Telephony Interface Parameters (for MVP210/410/810) ..............................166 SMTP Parameters (for email call log reporting).........................................................167 Local Configuration Procedure (Summary) ..................................................... 168 Local Configuration Procedure (Detailed)....................................................... 169
MVP3000 MultiVOIP User GuideMultiVOIP Overview 5 CHAPTER 7: T1 PHONEBOOK CONFIGURATION ...................................... 235 C ONFIGURING THE MVP2400/2410 MULTIVOIP PHONEBOOKS.......................... 236 T1 P HONEBOOK EXAMPLES................................................................................... 254 3 Sites, All-T1 Example..................................................................................... 254 Configuring Mixed Digital/Analog VOIP Systems ........................................... 260 Call Completion Summaries ............................................................................. 270 Variations in PBX Characteristics.................................................................... 273 CHAPTER 8: E1 PHONEBOOK CONFIGURATION ...................................... 274 MVP3010 I NBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS....................... 275 Free Calls: One VOIP Site to Another............................................................. 276 Local Rate Calls: Within Local Calling Area of Remote VOIP ....................... 277 National Rate Calls: Within Nation of Remote VOIP Site ............................... 279 Inbound versus Outbound Phonebooks............................................................. 280 P HONEBOOK CONFIGURATION PROCEDURE........................................................... 284 E1 P HONEBOOK EXAMPLES................................................................................... 298 3 Sites, All-E1 Example .................................................................................... 298 Configuring Digital & Analog VOIPs in Same System..................................... 305 Call Completion Summaries .......................................................................................314 Variations in PBX Characteristics.................................................................... 317 International Telephony Numbering Plan Resources ....................................... 318 CHAPTER 9: ANALOG PHONEBOOK CONFIGURATION ......................... 320 CHAPTER 10: OPERATION AND MAINTENANCE ...................................... 322 O PERATION AND MAINTENANCE........................................................................... 323 System Information screen ................................................................................ 323 Statistics Screens............................................................................................... 325 About Call Progress.......................................................................................... 325 About Logs ........................................................................................................ 331 About Reports ................................................................................................... 334 About IP Statistics............................................................................................. 335 About T1/E1 Statistics....................................................................................... 339 M ULTIVOIP PROGRAM MENU ITEMS..................................................................... 347 Date and Time Setup ......................................................................................... 349 Obtaining Updated Firmware........................................................................... 349 Implementing a Software Upgrade ................................................................... 353 Identifying Current Firmware Version .......................................................................353 Downloading Firmware ..............................................................................................354 Downloading CAS Protocol .......................................................................................357 Downloading Factory Defaults ...................................................................................360 Setting and Downloading User Defaults .......................................................... 362 Setting a Password (Windows GUI) ................................................................. 364 Setting a Password (Web Browser GUI) .......................................................... 367 Un-Installing the MultiVOIP Software ............................................................. 368 Upgrading Software.......................................................................................... 370 FTP S ERVER FILE TRANSFERS (“DOWNLOADS”)................................................... 371
Contents MultiVOIP User Guide 6 WEB BROWSER INTERFACE................................................................................... 381 S YSLOG SERVER FUNCTIONS................................................................................ 386 CHAPTER 11: WARRANTY, SERVICE, AND TECH SUPPORT.................. 389 L IM ITED WARRANTY............................................................................................. 390 R EPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS............................... 390 T ECHNICAL SUPPORT............................................................................................. 392 Contacting Technical Support .......................................................................... 392 CHAPTER 12: REGULATORY INFORMATION ............................................ 393 EMC, Safety, and R&TTE Directive Compliance ............................................. 394 FCC D ECLARATION............................................................................................... 394 Industry Canada ............................................................................................... 395 FCC Part 68 Telecom ....................................................................................... 395 Canadian Limitations Notice ............................................................................ 396 APPENDIX A: EXPANSION CARD INSTALLATION (MVP24-48 & MVP30-60)...................................................................................... 397 I NSTALLATION....................................................................................................... 398 O PERATION............................................................................................................ 400 APPENDIX B: CABLE PINOUTS ...................................................................... 401 A PPENDIX B: CABLE PINOUTS.............................................................................. 402 Command Cable ............................................................................................... 402 Ethernet Connector........................................................................................... 402 T1/E1 Connector............................................................................................... 403 Voice/Fax Channel Connectors ........................................................................ 403 APPENDIX C: TCP/UDP PORT ASSIGNMENTS ........................................... 405 W ELL KNOWN PORT NUMBERS............................................................................. 406 P ORT NUMBER ASSIGNMENT LIST......................................................................... 406 APPENDIX D: INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE CARD......................................................................... 407 INDEX ..................................................................................................................... 413
Overview MultiVOIP User Guide 8 About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three product groups. 1. T1 Digital MultiVOIP units, models MVP2400, MVP2410, and the capacity-doubling add-on expansion card, model MVP24- 48. 2. E1 Digital MultiVOIP units, models, MVP3010 and the capacity-doubling add-on expansion card, model MVP30-60. 3. Analog MultiVOIP units, models MVP810, MVP410, and MVP210. The table below describes the vital characteristics of these various models. MultiVOIP Product Family ModelDescriptionMVP 2400MVP 2410MVP 24-48MVP 3010MVP 30-60 FunctionT1 digital VOIP unitT1 digital VOIP unitT1 digital VOIP add-on cardE1 digital VOIP unitE1 digital VOIP add-on card Capacity24 channels24 channels24 added channels30 channels30 added channels Chassis/ Mountingtable top19” 1U rack mountcircuit card only19” 1U rack mountcircuit card only ModelDescriptionMVP 810MVP 428MVP 410MVP 210 Functionanalog voipadd-on cardanalog voipanalog voip Capacity8 channels4 added channels4 channels2 channels Chassis/ Mounting19” 1U rack mountcircuit card only19” 1U rack mounttable top
MultiVOIP User Guide Overview 9 Variable Model/Version Icon and Typography. The MultiVOIP product family is a coordinated set of products that can operate with each other in a seamless fashion. For example, both the digital and analog MultiVOIP units use the same graphic user interface (GUI) in the MultiVOIP configuration software and both operate under a single GUI in the MultiVoipManager remote management software. Because this is the case, the various model numbers and version numbers of MultiVOIP family products will each appear in various dialog boxes and commands. But instead of showing these dialog boxes once for each model in this manual, we substitute the following icon. Figure 1-1: Variable Model/Version Icon It indicates that, whatever MultiVOIP model you are using, all details except the very model and version numbers themselves will be the same regardless of the MultiVOIP model used. Also, in some cases, we will use other typographic devices, like blank underlining (“MultiVOIP ____”) to denote information that applies to any and all of the products in this product family.
Overview MultiVOIP User Guide 10 Introduction to TI MultiVOIPs (MVP2400, MVP2410, & MVP24-48) We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2400 is a table-top model; the MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. All of these voice-over-IP products have fax capabilities. All adhere to the North American standard of T1 trunk telephony using digital 24-channel time-division multiplexing, which allows 24 phone conversations to occur on the T1 line simultaneously. All can also accommodate T1 lines of the ISDN Primary Rate Interface type (ISDN-PRI). Scale-ability. The MVP2400 and MVP2410 are tailored to companies needing more than a few voice-over-IP lines, but not needing carrier- class equipment. When expansion is needed, the MVP2410 can be field- upgraded into a dual T1 unit by installing the MVP24-48 kit, which is essentially a second MultiVOIP motherboard that fits in an open expansion-card slot in the MVP2410. The upgraded dual unit then accommodates two T1 lines. T1 VOIP Traffic. The MVP2400/2410 accepts its outbound traffic from a T1 trunk that’s connected to either a PBX or to a telco/carrier. The MVP2400/2410 transforms the telephony signals into IP packets for transmission on LANs, WANs, or the Internet. Inbound IP data traffic is converted to telephony data and signaling. When connected to PBX. When connected to a PBX, the MVP2400/2410 creates a network node served by 10/100-Base T connections. Local PBX phone extensions gain toll-free access to all phone stations directly connected to the VOIP network. Phone extensions at any VOIP location also gain toll-free access to the entire local public-switched telephone network (PSTN) at every other VOIP location in the system. When connected to PSTN. When the T1 line(s) connected to the MVP2400/2410 are connected directly to the PSTN, the unit becomes a Point-of-Presence server dedicated to local calls off-net. H.323 & SIP. Being H.323 compatible, the MVP2400/2410 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony. H.323 features of this kind that have been implemented into the MuliVOIP include Call Hold, Call Waiting, Call Name