Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide

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15. Set Log Reporting Method.  The Logs screen lets you choose how
the VoIP administrator will receive log reports about the MultiVOIP’s
performance and the phone call traffic that is passing through it.  Log
reports can be received in one of three ways:
A. in the MultiVOIP program (GUI),
B. via email (SMTP), or
C. at the MultiVoipManager remote voip system
management program (SNMP).
Accessing “Logs” Screen
Pulldown Icon
Shortcut Sidebar
 Ctrl + Alt + O 
						

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Select the logging option that applies to your VoIP system design.  If
you intend to use a SysLog Server program for logging, click in that
Enable check box. The common SysLog logical port number is 514.  If
you intend to use the MultiVOIP web browser GUI for configuration
and control of MultiVOIP units, be aware that the web browser GUI
does not support logs directly.  However, when the web browser GUI
is used, log files can still be sent to the voip administrator via email
(which requires activating the SMTP logging option in this screen).
“Logs” Screen Definitions
Field Name Values Description
Enable
Console
MessagesY/N
Allows MultiVOIP debugging messages
to be read via a basic
telecommunications program like
HyperTerminal ™ or similar application.
Normally, this should be disabled
because it consumers MultiVOIP
processing resources.  Console messages
are intended for use by tech support
personnel.
Turn Off Logs Y/N Disables log reporting function.
Logs Buttons Only one of these three log reporting
methods, GUI, SMTP, or SNMP, may be
chosen.
GUI Y/N User must view logs at the MultiVOIP
configuration program. 
						

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SNMP Y/N Log messages will be delivered to the
MultiVoipManager application program.
SMTP Y/N
Log messages will be sent to user-
specified email address.
SysLog Server
EnableY/N
This box must be checked if logging is to
be done in conjunction with a SysLog
Server program. For more on SysLog
Server, see Operation & Maintenance
chapter.
IP Address n.n.n.n
for n=
0-255IP address of computer, connected to
voip network, on which SysLog Server
program is running.
Port 514 Logical port for SysLog Server. 514 is
commonly used.
Online
Statistics
Updation
Intervalinteger Set the interval (in seconds) at which
logging information will be updated. 
						

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16. Set Supplementary Services Parameters.  This   dialog box can be
reached by pulldown menu, keyboard shortcut, or sidebar.
Accessing “Supplementary Services Parameters”
Pulldown Icon
Shortcut Sidebar
 Ctrl + Alt +H
Supplementary Services features derive from the H.450 standard, which
brings to voip telephony functionality once only available with PSTN or
PBX telephony.  Supplementary Services features can be used under
H.323 only and not under SIP. 
						

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In each field, enter the values that fit  your particular network.
Of the features implemented under Supplementary Services, three are
very closely related:  Call Transfer, Call Hold, and Call Waiting.  Call
Name Identification is similar but not identical to the premium PSTN
feature commonly known as Caller ID.
Call Transfer.  Call Transfer allows one party to re-connect the party
with whom they have been speaking to a third party.  The first party
is disconnected when the third party becomes connected.  Feature is
invoked by a program-mable phone keypad sequence (for example,
#7).
Call Hold. Call Hold allows one party to maintain an idle (non-
talking) connection with another party while receiving another call
(Call Waiting), while  initiating another call (Call Transfer), or while
performing some other call management function.  Invoked by
keypad sequence.
Call Waiting.  Call Waiting notifies an engaged caller of an
incoming call and allows them to receive a call from a third party
while the party with whom they have been speaking is put on hold.
Invoked by keypad sequence.
Call Name Identification.  When enabled for a given voip unit (the
‘home’ voip), this feature gives notice to remote voips involved in
calls.  Notification goes to the remote voip administrator, not to
individual phone stations.  When the home voip is the caller, a plain
English descriptor will be sent to the remote (callee) voip identifying 
						

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the channel over which the call is being originated (for example,
“Calling Party - Omaha Sales Office Line 2”). If that voip channel is
dedicated to a certain individual, the descriptor could say that, as
well (for example “Calling Party - Harold Smith in Omaha”).  When
the home voip receives a call from any remote voip, the home voip
sends a status message back to that caller.  This message confirms
that the home voip’s phone channel is either busy or ringing or that
a connection has been made (for example, “Busy Party - Omaha
Sales Office Line ”).  These messages appear in the Statistics – Call
Progress screen of the remote voip.
Note that Supplementary Services parameters are applied on a channel-
by-channel basis.  However, once you have established a set of
Supplementary parameters for a particular channel, you can apply this
entire set of parameters to another channel by using the Copy Channel
button and its dialog box.  To copy a set of Supplementary Services
parameters to all channels, select “Copy to All” and click Copy. 
						

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The Supplementary Services fields are described in the tables below.
Supplementary Services Parameter Definitions
Field Name Values Description
Select
Channel1-2 (210);
1-4 (410);
1-8 (810)The channel to be configured is
selected here.
Call
Transfer
EnableY/NSelect to enable the Call Transfer
function in the voip unit.
This is a “blind” transfer and the
sequence of events is as follows:
Callers A and B are having a
conversation.
Caller A wants to put B into contact
with C.
Caller A dials call transfer sequence.
Caller A hears dial tone and dials
number for caller C.
Caller A gets disconnected while
Caller B gets connected to caller C.
Transfer
Sequenceany
phone
keypad
characterThe numbers and/or symbols that the
caller must press on the phone keypad to
initiate a call transfer.
The call-transfer sequence can be 1 to 4
characters in length using any
combination of digits or characters
(* or #).
The sequences for call transfer, call
hold, and call waiting can be from 1
to 4 digits in length consisting of any
combination of digits 1234567890*#. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Call Hold
EnableY/NSelect to enable Call Hold function in
voip unit.
Call Hold allows one party to
maintain an idle (non-talking)
connection with another party while
receiving another call (Call Waiting),
while  initiating another call (Call
Transfer), or while performing some
other call management function.
Hold
Sequencephone
keypad
characters
The numbers and/or symbols that the
caller must press on the phone
keypad to initiate a call hold.
The call-hold sequence can be 1 to 4
characters in length using any
combination of digits or characters
(* or #).
Call Waiting
EnableY/NSelect to enable Call Waiting function
in voip unit.
Retrieve
Sequencephone
keypad
characters,
two
characters
in length
The numbers and/or symbols that the
caller must press on the phone
keypad to initiate retrieval of a
waiting call.
The call-waiting retrieval sequence
can be 1 to 4 characters in length
using any combination of digits or
characters
(* or #).
This is the phone keypad sequence
that a user must press to retrieve a
waiting call.  Customize-able.
Sequence should be distinct from
sequence that might be used to
retrieve a waiting call via the PBX or
PSTN. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Call Name
Identification
EnableEnables CNI function.  Call Name
Identification is not the same as Caller
ID.  When enabled on a given voip
unit currently being controlled by the
MultiVOIP GUI (the ‘home voip’),
Call Name Identification sends an
identifier and status information to
the administrator of the remote voip
involved in the call. The feature
operates on a channel-by-channel
basis (each channel can have a
separate identifier).
If the home voip is originating the
call, only the  Calling Party field is
applicable.  If the home voip is
receiving the call, then the Alerting
Party, Busy Party, and Connected
Party fields are the only applicable
fields (and any or all of these could be
enabled for a given voip channel). The
status information confirms back to
the originator that the callee (the
home voip) is either busy, or ringing,
or that the intended call has been
completed and is currently connected.
The identifier and status information
are made available to the remote voip
unit and appear in the Caller ID field
of its Statistics – Call Progress screen.
(This is how MultiVOIP units handle
CNI messages; in other voip brands,
H.450 may be implemented
differently and then the message
presentation may vary.)