Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide

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Web Browser Interface
Beginning with the 4.03/6.03 software release, you can control the
MultiVOIP unit with a graphic user interface (GUI) based on the
common web browser platform.  Qualifying browsers are
InternetExplorer6 and Netscape6.
MultiVOIP Web Browser GUI Overview
FunctionRemote configuration and control
of MultiVOIP units.
Configuration
PrerequisiteLocal Windows GUI must be used
to assign IP address to MultiVOIP.
Browser Version
RequirementInternet Explorer 6.0 or higher
Netscape 6.0 or higher
Java RequirementJava Runtime 1.0 or higher
(application program included with
MultiVOIP)
Video Useabilitylarge video monitor recommended 
						

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The initial configuration step of assigning the voip unit an IP address
must still be done locally using the Windows GUI.  However, all
additional configuration can be done via the web GUI.
The content and organization of the web GUI is directly parallel to the
Windows GUI.  For each screen in the Windows GUI, there is a
corresponding screen in the web GUI.  The fields on each screen are the
same, as well.
The Windows GUI gives access to commands via icons and pulldown
menus whereas the web GUI does not.
The web GUI, however, cannot perform logging in the same direct
mode done in the Windows GUI.  However, when the web GUI is used,
logging can be done by email (SMTP). 
						

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The graphic layout of the web GUI is also somewhat larger-scale than
that of the  Windows GUI.  For that reason, it’s helpful to use as large of
a video monitor as possible.
The primary advantage of the web GUI is remote access for control and
configuration.  The controller PC and the MultiVOIP unit itself must
both be connected to the same IP network and their IP addresses must
be known.
In order to use the web GUI, you must also install a Java application
program on the controller PC.  This Java program is included on the
MultiVOIP product CD. ).  Java is needed to support drop-down menus
and multiple  windows in the web GUI.
To install the Java program, go to the Java directory on the MultiVOIP
product CD.  Double-click on the EXE file to begin the installation.
Follow the instructions on the Install Shield screens. 
						

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During the installation, you must specify which browser you’ll use in
the Select Browsers screen.
When installation is complete, the Java program becomes accessible in
your Start | Programs menu (Java resources are readily available via
the web).  However, the Java program runs automatically in the
background as a plug-in supporting the MultiVOIP web GUI.  No overt
user actions are required. 
						

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After the Java program has been installed, you can access the
MultiVOIP using the web browser GUI.  Close the MultiVOIP
Windows GUI.  Start the web browser.  Enter the IP address of the
MultiVOIP unit.  Enter a password when prompted.  (A password is
needed here only if password has been set for the local Windows GUI
or for the MultiVOIP’s FTP Server function.  See “Setting a Password --
Web Browser GUI” earlier in this chapter.)  The web browser GUI
offers essentially the same control over the voip as can be achieved
using the Windows GUI.  As noted earlier, logging functions cannot be
handled via the web GUI.  And, because network communications will
be slower than direct communications over a serial PC cable, command
execution will be somewhat slower over the web browser GUI than
with the Windows GUI. 
						

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SysLog Server Functions
Beginning with the 4.03/6.03 software release, we have built SysLog
server functionality into the software of the MultiVOIP units.  SysLog is
a de facto standard for logging events in network communication
systems.
The SysLog Server resides in the MultiVOIP unit itself.  To implement
this functionality, you will need a SysLog client program (sometimes
referred to as a “daemon”).  SysLog client programs, both paid and
freeware, can be obtained from Kiwi Enterprises, among other firms.
Read the End-User License Agreement carefully and observe license
requirements.  See www.kiwisyslog.com.  SysLog client programs
essentially give you a means of structuring console messages for
convenience and ease of use.
MultiTech Systems does not endorse any particular SysLog client
program.  SysLog client programs by qualified providers should suffice
for use with MultiVOIP units.  Kiwi’s brief description of their SysLog
program is as follows:
“Kiwi Syslog Daemon is a freeware Syslog
Daemon for the Windows platform. It
receives, logs, displays and forwards Syslog
messages from hosts such as routers,
switches, Unix hosts and any other syslog
enabled device. There are many customisable
options available.” 
						

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Before a SysLog client program is used, the SysLog functionality must
be enabled within the MultiVOIP in the Logs menu under
Configuration.
The IP Address used will be that of the MultiVOIP itself.
In the Port field, entered by default, is the standard (‘well-known’)
logical port, 514. 
						

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Configuring the SysLog Client Program.  Configure the SysLog client
program for your own needs.  In various SysLog client programs, you
can define where log messages will be saved/archived, opt for
interaction with an SNMP system (like MultiVoipManager), set the
content and format of log messages, determine disk space allocation
limits for log messages, and establish a hierarchy for the seriousness of
messages (normal, alert, critical, emergency, etc.).  A sample
presentation of SysLog info in the Kiwi daemon is shown below.
SysLog programs will vary in features and presentation. 
						

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Chapter 11: Warranty, Service, and
Tech Support 
						

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Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free
from defects in material or workmanship for a period of two years from
the date of purchase, or if proof of purchase is not provided, two years
from date of shipment. MTS MAKES NO OTHER WARRANTY,
EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE HEREBY DISCLAIMED.  This warranty does not apply to any
products which have been damaged by lightning storms, water, or
power surges or which have been neglected, altered, abused, used for a
purpose other than the one for which they were manufactured, repaired
by the customer or any party without MTS’s written authorization, or
used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s
option) to repair or replacement of any products which prove to be
defective within the warranty period, or, at MTS’s option, issuance of a
refund of the purchase price.  Defective products must be returned by
Customer to MTS’s factory—transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES
AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED
THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian
Customers
In the event that service is required, products may be shipped, freight
prepaid, to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ________________
A Returned Materials Authorization (RMA) is not required.  Return
shipping charges (surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a
return shipping address (it must be a street address, not a P.O. Box
number), your telephone number, and if the product is out of warranty,
a check or purchase order for repair charges.