Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways User Guide

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the channel over which the call is being originated (for example,
“Calling Party - Omaha Sales Office Line 2”). If that voip channel is
dedicated to a certain individual, the descriptor could say that, as
well (for example “Calling Party - Harold Smith in Omaha”).  When
the home voip receives a call from any remote voip, the home voip
sends a status message back to that caller.  This message confirms
that the home voip’s phone channel is either busy or ringing or that
a connection has been made (for example, “Busy Party - Omaha
Sales Office Line 2”). These messages appear in the Statistics – Call
Progress screen of the remote voip.
Note that Supplementary Services parameters are applied on a channel-
by-channel basis.  However, once you have established a set of
Supplementary parameters for a particular channel, you can apply this
entire set of parameters to another channel by using the Copy Channel
button and its dialog box.  To copy a set of Supplementary Services
parameters to all channels, select “Copy to All” and click Copy. 
						

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The Supplementary Services fields are described in the tables below.
Supplementary Services Parameter Definitions
Field Name Values Description
Select
Channel1-2 (210);
1-4 (410);
1-8 (810)The channel to be configured is
selected here.
Call
Transfer
EnableY/NSelect to enable the Call Transfer
function in the voip unit.
This is a “blind” transfer and the
sequence of events is as follows:
Callers A and B are having a
conversation.
Caller A wants to put B into contact
with C.
Caller A dials call transfer sequence.
Caller A hears dial tone and dials
number for caller C.
Caller A gets disconnected while
Caller B gets connected to caller C.
Transfer
Sequenceany
phone
keypad
characterThe numbers and/or symbols that the
caller must press on the phone keypad to
initiate a call transfer.
The call-transfer sequence can be 1 to 4
characters in length using any
combination of digits or characters
(* or #).
The sequences for call transfer, call
hold, and call waiting can be from 1
to 4 digits in length consisting of any
combination of digits 1234567890*#. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Call Hold
EnableY/NSelect to enable Call Hold function in
voip unit.
Call Hold allows one party to
maintain an idle (non-talking)
connection with another party while
receiving another call (Call Waiting),
while  initiating another call (Call
Transfer), or while performing some
other call management function.
Hold
Sequencephone
keypad
characters
The numbers and/or symbols that the
caller must press on the phone
keypad to initiate a call hold.
The call-hold sequence can be 1 to 4
characters in length using any
combination of digits or characters
(* or #).
Call Waiting
EnableY/NSelect to enable Call Waiting function
in voip unit.
Retrieve
Sequencephone
keypad
characters,
two
characters
in length
The numbers and/or symbols that the
caller must press on the phone
keypad to initiate retrieval of a
waiting call.
The call-waiting retrieval sequence
can be 1 to 4 characters in length
using any combination of digits or
characters
(* or #).
This is the phone keypad sequence
that a user must press to retrieve a
waiting call.  Customize-able.
Sequence should be distinct from
sequence that might be used to
retrieve a waiting call via the PBX or
PSTN. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Call Name
Identification
EnableEnables CNI function.  Call Name
Identification is not the same as Caller
ID.  When enabled on a given voip
unit currently being controlled by the
MultiVOIP GUI (the ‘home voip’),
Call Name Identification sends an
identifier and status information to
the administrator of the remote voip
involved in the call. The feature
operates on a channel-by-channel
basis (each channel can have a
separate identifier).
If the home voip is originating the
call, only the  Calling Party field is
applicable.  If the home voip is
receiving the call, then the Alerting
Party, Busy Party, and Connected
Party fields are the only applicable
fields (and any or all of these could be
enabled for a given voip channel). The
status information confirms back to
the originator that the callee (the
home voip) is either busy, or ringing,
or that the intended call has been
completed and is currently connected.
The identifier and status information
are made available to the remote voip
unit and appear in the Caller ID field
of its Statistics – Call Progress screen.
(This is how MultiVOIP units handle
CNI messages; in other voip brands,
H.450 may be implemented
differently and then the message
presentation may vary.) 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Calling
Party,
Allowed
Name Type
(CNI)If the ‘home’ voip unit is originating
the call and Calling Party is selected,
then the identifier (from the Caller Id
field) will be sent to the remote voip
unit being called.  The Caller Id field
gives the remote voip administrator a
plain-language identifier of the party
that is originating the call occurring
on a specific channel.
This field is applicable only when the
‘home’ voip unit is originating the call.
Example. Suppose a voip system has
offices in both Denver and Omaha.  In
the Omaha voip unit (the ‘home’ voip
in this example), Call Name
Identification has been enabled,
Calling Party has been enabled as an
Allowed Name Type, and “Omaha
Sales Office Voipchannel 2” has been
entered in the  Caller Id field.
When channel 2 of the Omaha voip is
used to make a call to any other voip
phone station (for example, the
Denver office), the message
“Calling Party - Omaha Sales Office
Voipchannel 2” will appear in the
“Caller Id” field of the
Statistics - Call Progress screen
of the Denver voip. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Alerting
Party,
Allowed
Name Type
(CNI)If the ‘home’ voip unit is receiving the
call and Alerting Party is selected,
then the identifier (from the Caller Id
field) will tell the originating remote
voip unit that the call is ringing.
This field is applicable only when the
‘home’ voip unit is receiving the call.
Example.  Suppose a voip system has
offices in both Denver and Omaha.  In
the Omaha voip unit (the ‘home’ voip
unit in this example), Call Name
Identification has been enabled,
Alerting Party has been enabled as an
Allowed Name Type, and “Omaha
Sales Office Voipchannel 2” has been
entered in the Caller Id field of the
Supplementary Services screen.
When channel 2 of the Omaha voip
receives a call from any other voip
phone station (for example, the
Denver office), the message “Alerting
Party - Omaha Sales Office
Voipchannel 2” will be sent back and
will appear in the Caller Id field of
the Statistics – Call Progress screen of
the Denver voip.  This confirms to the
Denver voip that the phone is ringing
in Omaha. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Busy Party,
Allowed
Name Type
(CNI)If the ‘home’ voip unit is receiving a
call directed toward an already
engaged channel or phone station and
Busy Party is selected, then the
identifier (from the Caller Id field)
will tell the originating remote voip
unit that the channel or called party is
busy.
This field is applicable only when the
‘home’ voip unit is receiving the call.
Example.  Suppose a voip system has
offices in both Denver and Omaha.  In
the Omaha voip unit (the ‘home’ voip
unit in this example), Call Name
Identification has been enabled, Busy
Party has been enabled as an Allowed
Name Type, and “Omaha Sales Office
Voipchannel 2” has been entered in
the Caller Id field of the
Supplementary Services screen.
When channel 2 of the Omaha voip is
busy but still receives a call attempt
from any other voip phone station
(for example, the Denver office), the
message “Busy Party - Omaha Sales
Office Voipchannel 2” will be sent
back and will appear in the Caller Id
field of the Statistics – Call Progress
screen of the Denver voip.  This
confirms to the Denver voip that the
channel or phone station is busy in
Omaha. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Connected
Party,
Allowed
Name Type
(CNI)If the ‘home’ voip unit is receiving a
call and Connected Party is selected,
then the identifier (from the Caller Id
field) will tell the originating remote
voip unit that the attempted call has
been completed and the connection is
made.
This field is applicable only when the
‘home’ voip unit is receiving the call.
Example.  Suppose a voip system has
offices in both Denver and Omaha.  In
the Omaha voip unit (the ‘home’ voip
unit in this example), Call Name
Identification has been enabled,
Connected Party has been enabled as
an Allowed Name Type, and
“Omaha Sales Office Voipchannel 2”
has been entered in the Caller Id field
of the Supplementary Services
screen.
When channel 2 of the Omaha voip
completes an attempted call from any
other voip phone station (for example,
the Denver office), the message
“Connect Party - Omaha Sales Office
Voipchannel 2” will be sent back and
will appear in the Caller Id field of
the Statistics – Call Progress screen of
the Denver voip.  This confirms to the
Denver voip that the call has been
completed to Omaha. 
						

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Supplementary Services Definitions (cont’d)
Field Name Values Description
Caller ID This is the identifier of a specific
channel of the ‘home’ voip unit.  The
Caller Id field typically describes a
person, office, or location, for
example, “Harry Smith,” or “Bursar’s
Office,” or “Barnesville Factory.”
Default -- When this button is clicked, all
Supplementary Service parameters
are set to their default values.
Copy
Channel-- Copies the Supplementary Service
attributes of one channel to another
channel.  Attributes can be copied to
multiple channels or all channels at
once. 
						

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16. Set Baud Rate.   The Connection option in the sidebar menu has a
“Settings” item that includes the baud-rate setting for the COM port
of the computer running the MultiVOIP software.
First, it is important to note that the default COM port established by
the MultiVOIP program is COM1.  Do not accept the default value
until you have checked the COM port allocation on your PC.  To do
this, check for COM port assignments in the system resource dialog
box(es) of your Windows operating system.  If COM1 is not available,
you must change the COM port setting to COM2 or some other COM
port that you have confirmed as being available on your PC.
The default baud rate is 115,200 bps.