Mitel Fax Memo Manual
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it hears fax CNG tone and knows to “switch” (over the MVIP bus) the call over to the fax resource on the FaxMemo group servicing that VoiceMemo line group. The fax resource hears the CNG tone, sends CED tone (the tone that establishes the connection with the sending fax machine) back, and receives the fax from George and deposits it in Mary’s mailbox. Mary is again paged because she has received a new message, and she dials into the system to hear her new message. This uses a port on the VoiceMemo inbound line group. When Mary downloads the fax to a fax machine, this uses the fax resource on the FaxMemo group. If a second caller calls into the system while Mary is downloading the fax, they will not be able to leave their fax message because the one and only fax resource on the system is busy. They will be played a prompt stating that “all fax lines are busy.” Because there is just one resource in the FaxMemo group, it can only service one call at a time. 13.3.2. Hardware Rules in Series 6 FaxMemo *. 1. Rule #1 : One or more fax resources can be assigned to FaxMemo groups. l System administrators may assign one or more fax resources (available on the FaxMemo MVIP cards) to a FaxMemo group. 2. Rule #2: Fax resources in a FaxMemo group can be assigned to one or more line groups. l Resources in a FaxMemo group can be used by more than one line group. For example, a resource in FaxMemo group 1 can be used by a port in VoiceMemo line group 2 that needs to accept a fax message. At the same time, a second resource in FaxMemo group 1 can be used by a port in VoiceMemo line group 3 that needs to accept a personal cover page. l If it is necessary to always guarantee the availability of a fax resource, then the Series 6 server can be configured with an equal number of FaxMemo and VoiceMemo resources. More specifically, the Series 6 server in this example can be configured to have the same number of FaxMemo resources in line group 1 as there are ports in VoiceMemo line groups 1 and 2 combined. - 3. Rule $3: Fax resources can service both inbound and outbound ports. l A fax resource in a FaxMemo group can be used to receive an incoming fax message (inbound function) and, at a later time, to download a fax from a user’s mailbox (outbound function). It is not necessary to assign two separate FaxMemo groups to accomplish both of these functions. 4. Rule ##4: Just because a port in a VoiceMemo line group has a FaxMemo resource assigned to it does not mean that it can only perform FaxMemo functions.” l Even though a port in a VoiceMemo line group may have a FaxMemo resource assigned to it, that VoiceMemo port may perform any VoiceMemo function. For Page 59
example, the same VoiceMemo port group that is used for telephone answering or general user access can be used to receive inbound faxes. There is no need to dedicate VoiceMemo line groups to perform FaxMemo-only functions. 5. Rule #5: Because FaxMemo groups can be assigned to one or more VoiceMemo line groups, it may be desirable to create multiple inbound port groups, where only one port group has a FaxMemo group assigned to it. l In most FaxMemo installations, it is not required that every line group in the system have a FaxMemo resource assigned to it. The only time a FaxMemo resource is absolutely required on an inbound port group is when outside callers will be sending fax messages. For all other calls, including those that will be retrieving faxes, it is not necessary to access the system on a port group that has a FaxMemo resource. l This allows you to size a system where the first, and largest, inbound port group does not have a FaxMemo group assigned to it, and is used for telephone answering, general user access, automated attendant, audiotext, fax publishing, etc. If a mailbox owner has the fax mail FCOS and they access their mailbox from this port group, they can perform all fax capabilities, with the exception of “Making” a fax message, “Retrieving” a fax message ONLINE, and inputting a personal cover page into their mailbox (the three user capabilities that actually require an inbound FaxMemo resource). Because they are on a VoiceMemo line group that does not have a FaxMemo resource assigned to it, the system will not prompt them or give them the capability to perform these functions. They can still retrieve their fax messages by redirecting them to a fax machine or a PC equipped with a fax modem. 0 The second inbound port group can have a FaxMemo group servicing it, and be accessed only by outside callers sending faxes, or by some mailbox owners you want to give the capability to “Make” fax messages or “Retrieve” fax messages online, or to input a personal fax cover page. l The last line group is outbound and serviced by a FaxMemo group (this could be the same FaxMemo group that services the second inbound port group). This port group .delivers retrieved faxes and performs any other -outbound functions such as Paging, Call Placement, and Auto Wake-Up. In this configuration, the call flow for Fax mail would be as follows: a) Outside caller accesses user’s mailbox and deposits fax message over inbound line group (second line group) that has the FaxMemo group servicing it. b) Mailbox owner accesses their mailbox over inbound line group (the first line group) that does not have the assigned FaxMemo group, and retrieves fax messages by sending them to their default fax number, by inputting a fax number, or by retrieving all unplayed faxes to their default fax number. c) The system queues up the fax delivery requests on the outbound line group (serviced by the FaxMemo group) to be delivered as soon as there is an available resource.
6. Rule #6: Voice ports that send or receive faxes must have access to a fax resource. l To perform a FaxMemo function over a VoiceMemo inbound port, that VoiceMemo port must have access to a fax resource. If no resource is available at the time of the request, a prompt will be played, stating that “All fax lines are busy.” If a fax resource is not available on an outbound port, then the request will be queued until a fax resource becomes available. I Page 6 1
APPENDIX I: Class of Service Descriptions FCOS Feature Bits by Category Catepory 1: Greetiw Features 060 Ignore dual tone multiple frequencies (DTMFs) during greeting 062 Hang up immediately after greeting 063 Call mailbox attendant after greeting 064 Call mailbox user extension after greeting 065 Play system time after greeting 161 Conditional greetings 162 General greetings 224 Auto-transfer to task before greeting c. Cateporv 2: LoPin Features 001 016 066 069 081 093 101 102 103 104 105 106 107 108 109 - 130 132 151 152 156 160 165 218 219 225 Login to mailbox Deny recycling with * key Login during greeting in greet-only mailbox Passcode required for mobile DID Only one correct passcode for login Deny change of passcode in first tutorial Deny login on line group 1 Deny login on line group 2 Deny login on line group 3 Deny login on line group 4 Deny login on line group 5 Deny login on line group 6 Deny login on line group 7 Deny login on line group 8 Deny login on line group 9 Passcode cannot be same as mailbox Bad passcode lockout if over limit Deny 333 access for mobile DID Deny login within tree ’ Deny login after greeting Caller must enter linegroup access code Pound Key (#) login Passcode NOT needed on direct calls Login with 0 using cut-through paging Auto-transfer to task upon login Page 62
r Categorv 3: J,opout Features 003 009 170 220 Return to welcome prompt Automatic logout if no unplayed messages Transfer to Voice Gateway No dial extension, e-mail, or Voice Gateway if unplayed messages Q&gory 4: Attendant Call Features 002 Transfer to mailbox attendant 098 Say “Press 0” to caller before beep 159 Say “Press 0 to return to receptionist” Categorv 5: Outstde Caller FeaturB 002 004 005 017 041 051 092 098 111 112 113 114 115 116 117 118 119 - 137 176 203 221 Transfer to mailbox attendant Outside caller functions Play outside caller menu prompts Fast line release from outside caller Receive messages from outside callers Do not switch language for outside callers User will be in Dial-by-Name database Say “Press 0” to caller before beep Deny message receipt on line group 1 Deny message receipt on line group 2 Deny message receipt on line group 3 Deny message receipt on line group 4 Deny message receipt on line group 5 Deny message receipt on line group 6 Deny message receipt on line group 7 Deny message receipt on line group 8 Deny message receipt on line group 9 Caller must enter access code Say “Press # for more options” to callers Walkaway fax for callers Deny caller transfer to e-mail/Voice Gateway Page 63
051 082 083 097 098 131 133 136 138 140 146 157 159 176 202 208 209 210 211 242 247 Do not switch language for outside callers Soft play (interrupt) message count Soft play (interrupt) most prompts Do not say “I will ring “ in AR Say “Press 0” to caller before beep Don’t say limits of liability statement Don’t say: “You may start your message now” Don’t say: “End of message” Don’t say: “Message complete” Say full date when playing messages Don’t say “VoiceMemo storage is full” Repeat message for answering machine Say “Press 0 to return to receptionist” Say “Press # for more options” to callers Do not play mailbox name or extension number Play reorder tone after cut-through paging or greet-only Tone Only Pager mailbox interface Numeric Display Pager mailbox interface Voice Pager mailbox interface Say variable passcode prompts for business guest mailboxes Don’t play any prompt to fax call placement recipient Page 64
Category 7: Receive Messaes Feam 039 040 041 042 043 044 045 046 047 088 111 112 113 114 115 116 117 118 119 127 173 175 179 185 190 198 199 223 Notification tone when new message arrives Receive messages from other users Receive messages from outside callers Receive messages from Telephone Answering Service (TAS) operator Receive message of the day Receive user distribution list messages Receive master distribution list messages Announce receipt count at login Notification prompt when new message arrives Receive urgent messages Deny message receipt on line group 1 Deny message receipt on line group 2 Deny message receipt on line group 3 Deny message receipt on line group 4 Deny message receipt on line group 5 Deny message receipt on line group 6 Deny message receipt on line group 7 Deny message receipt on line group 8 Deny message receipt on line group 9 Deny receipt of messages before tutorial run Receive Cut-through Page notify receipt Receive broadcast greeting Receive broadcast name Receive Wakeup Call notification receipt Receive fax messages Receive fax messages only Auto-receipt for fax send Delay requested receipt for 24 hours Page 65
CatePorv 8: Plav Messages Featura 006 007 039 046 047 048 049 050 052 057 058 059 075 076 089 144 145 147 153 204 215 216 217 255 Rewind and fast-forward during playback Pause in record or play Notification tone when new message arrives Announce receipt count at login Notification prompt when new message arrives No auto-timestamp of unplayed messages No auto-timestamp of played messages Play messages Auto-play unplayed messages Play saved messages in first in, first out (FIFO) order Play unsaved messages in FIFO order Play unplayed messages first Audit receipt message Play urgent messages in FIFO order Auto-play all messages (new and saved) Skip forward to next message Message stays in original queue Send receipt after full play Don’t jump to new message from saved queue Message skip, forward and backward Don’t auto-play first message (w/auto-play) Play receipts after urgent messages Announce text messages without count Delete mailbox without unplayed messages Q&~ory 9: Answer Messages Features 029 Answer messages 019 Answer and mark urgent 030 - Answer and request receipt 031 Answer and mark confidential 038 Attach original message to answer 147 Send receipt after full play 158 Continue sending message (* key) Page 66
Category 10: KeepLRiscard Messages Pea- 053 % Keep messages 054 Auto-keep messages 055 Discard messages 056 Auto-discard messages 145 Message stays in original queue 227 Undelete last message with * key Category 11: Make Messages Features 020 021 022 023 032 034 061 087 092 096 110 126 157 158 168 169 171 172 188 191 Make messages Make and request receipt Make to multiple destinations Make and mark confidential Make to user distribution list Make to master distribution list Wait to record (timeout = # key) Make and mark urgent User will be in Dial-by-Name database Make messages before keep/discard Make/Give to telephone number Make/Give to mailbox with empty GCOS Repeat message for answering machine Continue sending message (* key) Message wait 1, Pager requeue Message wait 2, Pager requeue Cut-through paging Cut-through paging and messaging Append # at the end of Cut-through page Make fax messages Page 67
Cateporv 12: Give Messages Features 024 086 018 025 026 027 028 033 035 061 084 085 110 126 157 158 192 Give messages Give receipt message : Give and mark urgent Give and request receipt Give to multiple destinations Give and mark confidential Give with comments Give to user distribution list Give to master distribution list Wait to record (timeout = # key) Give receipt message with comments Give receipt message to multiple destinations Make/Give to telephone number Make/Give to mailbox with empty GCOS Repeat message for answering machine Continue sending message (* key) Give fax messages Cateporv 13 : Messape Addressinp Features 018 Give and mark urgent 019 Answer and mark urgent 021 Make and request receipt 023 Make and mark confidential 025 Give and request receipt 027 Give and mark confidential 030 Answer and request receipt 031 Answer and mark confidential 087 Make and mark urgent a 095 Mark message for future delivery 4 Page 68