Mitel Fax Memo Manual

							FaxMemo Billing and Statistics 
Transactions The total number of fax receptions/transmissions that the fax group 
processed during the time period. Note that this does not reflect the number of fax 
pages nor the number of faxes; a single outgoing fax call (a transaction) could send 
several faxes from one mailbox. 
If a fax transaction spans two reporting periods, the Total Use fields show the time 
used in each period. The Transactions field counts the fax in the period in which the 
transaction started. 
Total Use The number of seconds that the channels in the fax group were involved 
in fax transactions during the time period. 
No 
Resource Count The number of times that all fax channels in the fax group 
were in use and another voice port requested a fax channel. This indicates that the 
fax group is too small to service all requests and some request&are being rejected. 
ATB Seconds The total number of seconds that all fax channels in the fax group 
were in use simultaneously. 
Busy The percentage of the hour that all fax channels were busy and the potential 
for request rejection existed. 
ATB Count The number of times that all fax channels in the fax group were in use 
simultaneously. 
HIGHEST ATB-SEC: This statistic identifies the busiest hour(s) for the fax group 
during the entire reporting period, and the number of seconds that all channels were 
busy during that hour. 
LOWEST ATB-SEC: This statistic identifies the hour(s) that had the least amount 
of time when all channels were busy. 
TOTAL FAX GROUP ATB 
SUMMARYREPORT 
Mon Jan 30, 1995 4:24 pm 
01/23/95 8hr-17hr dayl-day5 
GROUP TRANSACTIONS TOT SEC NO RES ATB CNT ATB SEC BUSY 
----- --------e--- ------- _--___ _-_-___ _______ _-__ 
1 
345 60030 1 2 12 1% 
Figure 5-2 
Sample Fax Summary Report 
The fields in the Fax Summary Report are identical to the fields in the Fax Group 
Usage Report. The data reported is the summary for the entire reporting period. 
You can use the report to monitor fax group usage, and to look for possible trouble 
spots. You can then decide whether you need to run the more detailed Fax Group 
Usage Report. 
5-6  
						

							6 FaxMemo Troubleshooting 
This chapter provides instructions on how to troubleshoot the FaxMemo optional 
feature. If you are unable to resolve a problem after following the guidelines below, 
contact your distributor or Centigram technical support. 
Configuration Problems 
The majority of reported problems with FaxMemo are caused by misconfiguration. 
Before testing for bad hardware, check the following areas of your VoiceMemo 
configuration: 
4 
Run a System Configuration Report and verify that each line group that 
is used for fax transactions has fax resources assigned to it. 
Run a Fax Group Usage Report and make sure that there is little or no 
blockage. If there are not enough fax resources (channels) assigned to a 
line group, fax calls may fail. 
Examine LCOS settings to make sure that limits are set appropriately for 
FaxMemo users. See Chapter 4 for more information on LCOS settings. 
Examine FCOS settings to ensure that the correct features are enabled for 
FaxMemo application mailboxes and users. See Chapter 4 for more 
information on FCOS settings. 
Check the configuration of any mailboxes that are reporting problems 
and make sure that they are assigned to classes of service that support 
FaxMemo. 
Hardware Problems 
If the VoiceMemo configuration seems to be okay, the problem may be in the 
sending/receiving fax machine or the MVIP FaxMemo cards. Follow these 
guidelines to help isolate the problem. 
l If users are reporting a problem with a specific fax machine, use a 
different fax machine and attempt to send and/or receive a fax using the 
mailbox that is having the problem. 
6-1  
						

							FaxMemo Troubleshooting 
l If you hear the prompt: 
l 
Fax message complete 
Your fax sent 
the problem is probably with the receiving fax machine. Test the fax 
machine according to the manufacturer’s instructions. 
If you hear the following prompt 
or 
Iin sony, I did not getyour fax message 
lin sorry, I could not deliver your fm message 
the problem is probably with a FaxMemo Card. 
4 
If a FaxMemo Card failure is indicated, look at the most recent Offline 
Configuration Programming Sheet to determine which card or cards 
might be involved. 
Check error logs for errors involving fax. 
Examine fax LEDs for transmit/receive status. 
Remove the failed card, reconfigure a new FaxMemo Card, and install it 
in the failed card’s slot. 
Return the failed card to your distributor or to Centigram. Refer to 
Customer Support Note 49, Return Material Traveler for customer 
service procedures. 
G-2  
						

							;- 
. . 
Worksheets 
The following worksheets are provided here without manual headers and footers for 
your photocopying. After copying, return the originals to this section for future use. 
l FaxMemo Card Planning Worksheet 
0 
FaxMemo COS Planning Worksheet 
l Fax Mail Mailbox Worksheet 
l Fax Publishing Mailbox Worksheet 
l Guaranteed Fax Mailbox Worksheet 
0 
Fax Broadcast Mailbox Worksheet 
*. 
l Company Fax Cover Page Worksheet  
						

							FaxMemo Card Planning Worksheet 
Hardware 
FaxMemo Card 
Module No. / “s”~~? / Serial No. 
Confiauration 
Fax Group #: 
Module #: Total Number of Channels: _ 
Connect with Line Group(s): 
Dedicated 0 Shared El 
I Slot 
1 Channel 
Prepared By: 
Configured By: Date: 
Date:  
						

							FaxMemo COS Planning Worksheet 
Fax FCOS Bits 
Number Description 
190 Receive Fax Messages 
191 Make Fax Messages 
192 
193 
194 Give Fax Messages 
Deliver Fax to Default Fax Phone Number 
Deliver Fax Online 
195 
196 Deliver Fax to Designated Phone Number 
User Changeable Default Fax Phone Number 
for Fax Delivery 
Fax FCOS Bits (continued) 
207 1 Fax Verify 
230 ( Deny Changes to Fax Cover Page Options 
I 
235 
236 1 Add “From” Field on Fax Cover Page 
1 Add “Promotional” Field on Fax Cover Page 
237 
236 
239 Automatic Fax Retrieval 
End of Session Delivery 
Retrieve All Unplayed Faxes 
240 ) Receive Fax on Record Time-Out 
256 1 Enable Fixed Greeting for Walkaway Fax 
Fax NCOS Bits 
Number Description 
10 Make Fax Message to Network 
11 Give Fax Message to Network 
12 1 Answer Fax Message to Network 
COSs for User’s Normal Mailbox 
FCOS #to New FCOS 
Modify Number 
New FCOS Name FAX FCOS Bits to Add 
NCOS # New NCOS 
to Modify Number 
New NCOS Name 
FAX NCOS Bits to Add 
- 
FCOS for User’s Fax Broadcast Mailbox 
FCOS #to 
Modify New FCOS 
Number 
New FCOS Name FAX FCOS Bits to Add 
Prepared By: 
Configured By: Date: 
Date:  
						

							Fax Mail Mailbox Worksheet 
Default Telephone 
Number for Fax 
Prepared By: 
Date: 
Configured By: 
Date:  
						

							Fax Publishing Mailbox Worksheet 
Mailbox No: - Name: 
Fax Publishing Index: Sheet No: - 
Mailbox Type (Check only one): 
0 Tree U Chain 
Cl Greeting Only Cl Fax Only 0 Greeting with Fax 
FCOS No: LCOS No: 
8 
9 
Input Go to Sheet # 
Greeting: 
a 
Fax Document: 
Prepared By: 
Configured By: Date: 
Date:  
						

							Guaranteed Fax Mailbox Worksheet 
Fax Machine NoJName: 
Hunt Group 
Phone Number Mailbox 
Number FCOS LCOS Call Fax 
Number 
Prepared By: 
Date: 
Configured By: Date:  
						

							Fax Broadcast Mailbox Worksheet 
Mailbox No: 
Name: 
FCOS No: LCOS No: NCOS No: 
Distribution (Broadcast) list 
1 Mailbox # 1 Owner’s Name 1 Mailbox # 1 Owner’s Name 
I 
Prepared By: 
Configured By: Date: 
Date: