Mitel Fax Memo Manual

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VoiceMemo Release 6.OA and later 
step Reference 
Prompt: low/high boundary ( n) ? 
Response: Enter a number fi-om 1 through 65535 that represents the number of 
units at which the low rate changes to a high rate, 
or 
Enter 0 to clear the boundary and establish a uniform rate regardless of 
amount of usage, 
or 
Press 
Enter to keep the current setting. 
P~o~JI~: high usage rate ($ n.nnn) ? $ 
Response: Enter an amount from $0.01 through $64.99, 
or 
Enter 0.00 to clear the current rate, 
or 
Press 
Enter to keep the current setting. 
3. Exit to the Main Menu to make your settings take effect. 
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Run a Fax group Usage Report 
Page 1 of 4 
VoiceMemo Release G.OA and later 
This procedure describes how to enter the parameters for a fax group usage report, and 
how to run the report in both standard and summary forms. 
step 
1. Reach the Statistics Menu, then go to the Fax Group Usage Report Menu. 
Select: (F) Fax Group usage 
Prompt: ENTER : 
Response: 
Enter menu parameters as described in the next section. 
CD Specify the Report Parameters 
2. Choose the group or range of groups to report. 
Sekct: (A) Beginning Group 
Prompt: Beginning group (l-42): 
Response: Enter a fax group number between 1 and 42. 
Select: 
(B) Ending Group 
prompt: Ending group (l-42): 
Response: Enter a fax group number between 1 and 42. 
To report on only one group, enter the same group number entered in 
the beginning group field. 
3. Select the time interval for the report. 
Select: (C) Beginning Hour 
Prompt: Beginning hour (O-23) : 
Response: Enter the number, in military time, of the first hour of the time period 
for the report. The default is 8:00 a.m. (8). The range is 0 to 23 hours. 
0 (zero) is midnight, 12 is noon, and 
23 is 11:OO p.m. 
SeLxt: (D) Ending Hour 
s 
prompt: Ending hour (O-23) : 
Response: Enter the number, in military time, of the last hour of the time period 
for the report. The default is 500 p.m. (17). The range is 0 to 23 
hours. 
Refirence 
vlenu Map 9 
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Page 2 of 4 
VoiceMemo Release 6.OA and later 
Step 
4. Select the day or days for the report. 
Select: (E) Beginning Day 
prompt: Beginning day of week Sun-Sat (O-6): 
Response: Enter number of the first day of the period for the report. 
Sunday = 0 
Monday = 1 
Tuesday 
2 
Wednesday 4 3 
Thursday = 4 c. 
Friday = 5 
Saturday = 6 
The default is Monday 
(1). 
Select: (F) Ending Day 
prompt: Ending day of week Sun-Sat (O-6): 
Response: Enter number of the last day of the period for the report. See the 
beginning day for a listing of the day numbers. The default is Friday 
6). 
Specify whether you want the report in a summary form or in a detail form. - 
5. 
Select: 
(G) SW--y 
Prompt: Summary : 
Response: 
Y to run a summary report, 
N to run a standard report with details in 15 minute intervals. 
Reference 
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							Page 3 of 4 
VoiceMemo Release 6.OA and later 
Step 
ED Run the Report 
6. Run the report. 
select: (R) Run Report 
Prompt: REPORT OUTPUT ROUTING 
(C) Console (screen) 
(P) Console with pause 
(1) Printer A 
(F) File... 
(A) Append to file... 
(X) Exit (no report) 4 
If you need help later, type ?. 
COMMAND (C/P/l/F/A/X): 
Response: C to send the report to the console without pausing 
I? to send the report to the console, pausing as the screen fills, 
1 to send the report to printer A*, 
F to send the report to a file on the Series 6 server, 
A to append the report to an existing file on the Series 6 server, or 
X to exit report output options (no report). 
* You can have one or more serial ports on your server with different 
devices, depending on the configuration of your server. 
The system displays the report to the output device you select. If you are sending it 
to the console without pausing, use the following commands to control scrolling: 
To stop scrolling: 
Press Ctrl-s 
To restart scrolling: Press Cd-Q 
- 
Reference 
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							Page 4 of 4 
VoiceMemo Release 6.OA and later 
SW Reference 
l Figure 1 is a sample Fax Group Usage Report. 
FAX GROUP USAGE 15min REPORT 
Fri Apr 21, 1995 9:12 am 
04/17/95 8hr-17hr 
Fax Group 1 [I 
DAY=01 HOUR=08 
Transactions 
Total Use 
No Resource Count 
ATB Seconds 
ATB Count 
DAY=01 HOUR=09 
Transactions 
Total Use 
No Resource Count 
ATB Seconds 
ATB Count 
DAY=01 HOUR=10 
Transactions 
Total Use 
No Resource Count 
ATB Seconds 
ATB Count --- minutes interval --- 
00-14 
0 
0 
0 
0 
0 
00-14 
2 
102 
0 
0 
0 15-29 
0 
0 
0 
0 
0 
15-29 
1 
51 
0 
0 
0 30-44 
0 
0 
0 
0 
0 
30-44 
0 
0 
0 
0 
0 
00-14 
15-29 30-44 
0 
0 0 
0 0 0 
0 0 0 
0 0 
0 
0 0 
0 45-59 
0 
0 
0 
0 
0 
45-59 
0 
0 
0 
0 
0 
45-59 
2 
85 
0 
0 
0 TOTAL BUSY 
0 
0 
0 . 
0 0 % 
0 
TOTAL BUSY 
3 
153 
0 
0 0 % 
0 
TOTAL BUSY 
2 
a5 - 
0 
0 0 % 
0 
HIGHEST ATB-SEC: 
0 set at 8,9,10,11,12,13,14,15,16,17 hr 
LOWEST ATB-SEC: 
0 set at 8,9,10,11,12,13,14,15,16,17 hr 
Figure I 
Sample Fax Group Report 
- l Figure 2 is a sample Fax Group Usage Summary Report. 
TOTAL FAX GROUP ATB SUMMARY REPORT 
Fri Apr 21, 1995 9:lO am 
GROUP 
1 
2 
Dot. Rev. A 
04/17/95 8hr-17hr dayl-day5 
TRANSACTIONS TOT SEC NO 
RES ATB CNT ATB SEC BUSY 
-_____-_-___ ------- ------ 
___---- ------- ---- 
83 4270 0 0 0 0 % 
17 513 1 0 0 0 % 
Figure 2 
Sample Summary Fax Group Report  
						

							5 FaxMemo Billing and Statistics 
YOU can set FaxMemo billing rates for the following types of usage: 
Number of received fax messages 
Number of sent fax messages 
Retrieval of non-billed fax messages 
Retrieval of billed fax messages 
Undelivered fax messages 
Number of fax pages received 
Number of non-billed fax pages received 
Number of billed fax pages received 
Fax disk usage 4 
These different usages can be combined in many ways to provide users with defined 
billing levels. This chapter describes each usage type. For instructions on how to 
produce billing reports refer to the 
VoiceMemo Reference and Configuration Man&. 
Series 6 servers offer two other methods of billing mailbox owners for fax usage. Fax 
transactions are recorded in Call Detail Recorder records, which can be downloaded 
to a computerized billing system for interpretation and billing. Or the server can 
place fax calls using mailbox owners’ long distance carriers and calling card numbers. 
This can eliminate the need for any further billing, because there is no toll incurred 
by the server. 
Billing Parameters 
The Billing Menu, reached from the Reports Menu, identifies several categories of 
system usage that you can configure for billing. The categories of Messages Received 
and Disk Usage contain fax fields. 
Messages Received 
Messages Received contains fields both for faxes received and faxes sent. You can bill 
fax messages either on the number of messages or the number of pages. 
Additionally, you can bill retrieved fax messages in two categories: those for which 
the call was placed using the mailbox owner’s calling card (billed messages), or those 
that were dialed without using a calling card (non-billed messages). You can also 
place a rate on undelivered fax messages, which incur storage space while on the 
system. 
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							FaxMemo Billing and Statistics 
For each of the fax fields in Messages Received Billing, you can set two rates: one for 
instances below a certain boundary (for example, the first ten faxes received each 
billing period), and another for each instance above the boundary (all faxes received 
after the first ten). You can also set the boundary between low and high usage. 
Fax Received Messages 
This billing parameter allows you to bill mailbox owners based on the number of 
faxes that they receive during a billing period. 
Fax Sent Messages 
This billing parameter allows you to bill mailbox owners based on the number of 
faxes that they make or give during a billing period. If a mailbox owner sends/gives a 
fax to a distribution list, each member of the distribution list counts as one fax 
message sent. 
4 
Fax Retrieval Non-Billed Messages 
This parameter bills mailbox owners for each successful outgoing fax call that the 
server makes using a non-billed access code. These calls may be local or long 
distance, depending on the configuration of access codes and the mailbox LCOS. 
Faxes that callers retrieve during a VoiceMemo session are not counted in this billing 
parameter. 
Fax Retrieval Billed Messages 
This parameter bills mailbox owners for each successful outgoing fax call that the 
server makes using a billed access code. These fax calls are made using the mailbox 
owner’s long-distance carrier and calling card, thus the server does not incur any toll 
charges for the calls. Faxes that callers retrieve during a VoiceMemo session are not 
counted in this billing parameter. 
Fax Undelivered Messages 
You can use this billing parameter to charge for fax messages that are received into a 
mailbox, but never delivered to a fax machine. These messages are eventually purged 
from the system due to age. 
Fax Pages Received Messages 
This billing parameter allows you to charge mailbox owners based on the number of 
fax pages received, regardless of the total number of faxes. If you are trying to serve a 
lot of customers with few fax ports, it may work better to bill your customers for fax 
pages rather than total faxes (see “Fax Received Messages,” above), since a single fax 
that contains many pages can occupy a fax port for several minutes. 
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							FaxMemo Billing and Statistics 
Fax Pages Sent Messages 
This billing parameter allows you to charge mailbox owners based on the number of 
fax pages sent, regardless of the total number of faxes. If you are trying to serve a lot 
of customers with few fax ports, it may work better to bill your customers for fax 
pages rather than total faxes (see “Fax Sent Messages,” above), since a single fax that 
contains many pages can occupy a fax port for several minutes. 
Fax Pages Retrieval Non-Billed Messages 
This parameter bills mailbox owners for each page of successful outgoing fax calls 
that the server makes using a non-billed access code. These calls may be local or long 
distance, depending on the configuration of access codes and the mailbox LCOS. 
Faxes that callers retrieve during a VoiceMemo session are not counted in this billing. 
parameter. 
4 
Fax Pages Retrieval Billed Messages 
This parameter bills mailbox owners for each page of successful outgoing fax calls 
that the server makes using a billed access code. These fax calls are made using the 
mailbox owner’s long-distance carrier and calling card, thus the server does not incur 
any toll charges for the calls. Faxes that callers retrieve during a VoiceMemo session 
are not counted in this billing parameter. 
Disk Usage 
Disk Usage billing allows you to charge mailbox owners for the amount of storage 
used by their mailbox during a billing period. Fax messages, like voice messages, 
occupy space on the system’s hard disks. You can bill at different rates for voice 
messages and fax messages, if desired. 
Fax Disk Use Rates 
Simply stated, this billing parameter sets a cost for fax storage on the system’s hard 
disk(s). Storage used during a billing period is the result of the size of each message 
times the length of time that the mailbox owner has it in his or her mailbox. 
Because the density (amount of information) of a fax page varies, fax disk usage is 
not measured in units of pages or total faxes. Instead, fax disk usage is measured in 
units of comparable voice storage. In other words, if a fax messages stored on the 
system’s hard disk(s) takes up as much space as a two-minute message, it would be 
billed the same as a two-minute message. If a mailbox owner kept that fax message 
for five days before discarding it, the total usage would equal ten minutes of storage. 
The average double-spaced fax page (8.5” x 
11”) requires the same amount of storage 
as about 12 seconds of voice recording. 
A very dense fax page can use the equivalent 
storage space as 40 or more seconds of voice recording. 
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							FaxMemo Billing and Statistics 
As with the Messages Received parameters, you can set a low usage rate, high usage 
rate, and boundary for Fax Disk Use. The boundary is in units of equivalent voice 
storage minutes. 
Fax Statistics 
The Series 6 server can produce individual mailbox and system-wide statistics on fax 
usage. 
Mailbox Statistics 
The Mailbox Dump report for individual mailboxes contains many pieces of 
information relating to FaxMemo. In addition to identifying the mailbox 
configuration, including COSs assigned to the mailbox, the report shows: 
l Whether the mailbox has a fax cover page or greeting 
l The number of fax messages and pages received 
0 The number of fax messages and pages sent 
0 The number of fax messages and pages delivered (downloaded) by the 
user to a fax machine 
0 The number of undelivered faxes 
a The disk space used by faxes in the mailbox 
System Statistics 
The Mailbox Statistics report (reached from the Statistics Menu) contains 
information about the total amount of disk space used for fax storage. Within the 
Speech Statistics section of the Total Speech and Account Breakdown report are 
numbers for: 
l The number of fax greetings and messages on the system, and the total 
number of frames and blocks that each occupies. The report also shows 
the percentage of storage blocks filled by each type of fax. 
l A summary of the number of storage blocks used by both fax messages 
and greetings combined. 
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							FaxMemo Billing and Statistics 
Fax Group Usage Report 
This report provides several pieces of information regarding fax group usage that you 
can use to monitor your system configuration. The reporting period can be any 
portion of the most recent seven days, and any hour or range of hours during those 
days. You can choose either a full report, which gives the statistics in 15minute 
increments, or a summary report, which you can use to scan for possible problem 
areas. 
Figure 
5-l is a sample Fax Group Usage Report followed by an explanation of how 
to read the report. Figure 5-2 is a sample Total Fax Group ATB Summary Report. 
FAX GROUP USAGE 15min REPORT 
Mon Jan 30, 1995 7:50 am 
01/23/95 8hr 
Fax Group 1 
--- minutes interval --- 4 
DAY=01 HOUR=08 00-14 
15-29 30-44 45-59 TOTa BUSY 
Transactions 
1 8 22 21 52 
Total Use 
123 984 2706 2583 6396 
No Resource Count 
0 0 1 0 1 
ATB Seconds 
0 0 10 2 12 1% 
ATB Count 
0 0 1 1 2 
HIGHEST ATB-SEC: 10 set at 8 hr 
LOWEST ATB-SEC: 0 set at 8 hr 
Figure 5-l Sample Fax Group Usage Report 
Reading the Fax Group Usage Report 
The report heading shows the date and time that the report was run. 
The first line of the report shows the date and time interval during which the data 
was gathered. 
Fax Group n The following information concerns this fax group. 
DAY=01 HOUR=08 The data displayed immediately below refers to traffic on day 
1 (Monday) between the hours of 8:00 am and 9:00 am. 00-14 indicates that data 
in that column was gathered during the first fifteen minuets of the hour; 15-29 refers 
to the second 
15 minutes of the hour, and so on. 
Total The combined data for the four 15-minute intervals. If this column contains 
a hyphen, it means that the data for that hour has not yet been gathered. For 
example, if the report is run at 3:30 p.m., and the report interval is for hours 12-15 
(noon to 3 p.m.) the entries for the hour 15 (3 to 4 p.m.) show hyphens. 
5-5