Mitel Fax Memo Manual

							CP 6539 
Set Up Receptionist II Test Configuration 
Page 1 of 3 
VoiceMemo Release 6.OA and later 
The procedure summarizes the procedures for testing Receptionist II configuration. The 
test setup uses three 2500 sets, designated as Station A, Station B, and Station C. The 
test Console Attendant is the actual Attendant (if any) who provides assistance to callers 
who ccwait,” in response to the prompt, “Please enter an extension number, or wait for 
assistance.” 
@D Set Up Telephone Sets 
1. Set up three telephone sets, Station A, Station B, and Station C, as shown in 
Figure 
1. 
*. 
2. Record the extension numbers of Stations B and C. You will be associating 
mailboxes with these telephones. 
3. If desired, set up a Console Attendant phone. 
4. Connect a PBX line to the Receptionist II port. 
5. Record the Reception II 
extension number. 
Centigram Series 6 Server 
n..a+t “Q, Receptionist IIPY B 
P”L( JI: ,~ ,r,h 
Private Branch 
h 
“Attendant”- 
U 
Test Station “c” Test Station “B 
“Called Party” 
Console Attendant 409%&U 
Figure 1 Receptionist II Test Configuration 
Reference 
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							CP 6539 
Page2of3 
VoiceMemo Release G.OA and later 
step Reference 
@D Add Phoneline Exceptions 
1. Reach the Phoneline Exceptions Menu. 
2. Addphonelineexceptions. 
select: (A) Add exceptions 
Prompt: Keep entering triplets, then enter  on a 
line by itself. 
line triplets to change: 
Response: Line triplet of an Series 6 server phone port connected to the PB&, or a 
range of line triplets if your SL- 1 ports are contiguous. 
prompt: Command= 
Response: 9 (Ringing Timeout) 
Prompt: Value= 
Response: 
11 (3 rings) 
prompt: Command= 
Response: 11 (Speak Timeout) 
Prompt: Value= 
Response: 
1 (for quicker response from Receptionist II) 
@ID Create Mailboxes for ‘Pests 
3. Create a mailbox with the following characteristics: 
l Mailbox number = Station B’s extension number 
l Day or Night Treatment me = the treatment we (l-16) that you wish to 
test 
l Mailbox’s extension number = Station B’s extension number 
l Attendant’s extension number = Station C’s extension number 
l Unlimited Feature COS 
l Tutorial = N tienu Map 10 
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Page3of3 
VoiceMemo Release 6.OA and later 
SteD Reference 
4. Create a mailbox with the following characteristics: 
l Mailbox number = Station C’s extension number 
l Mailbox’s extension number = Station C’s extension number 
l Unlimited Feature COS 
l Tutorial = N 
5. Record a name in Mailboxes B and C. 
a. Call in to the Message Center, and log into Mailbox B. 
b. Press @ for User Options. 
c. Press “s” , then record the Mailbox name, “Called Party.” 
Q 
d. Press @ to exit User Options. 
e. Press @ twice in succession to return to the Message Center greeting. 
@ED Test the Configuration 4 
6. Test Receptionist II setup: greetings and assistance call processing, dialing plan and 
mapping of mailboxes to extension, call screening, reorder tone. 
7. Test mailbox treatment types. 
8. Test intermediate attendant call processing. CP 6539 
CP 6940 
CP 6541 
Dar Rev. A  
						

							cr 6540 
Test the Receptionist II Setup 
Page 1 of 3 
VoiceMemo Release G.OA and later 
The procedures in this section test Receptionist II setup for processing calls: 
SteD 
l Greetings and Assistance Call Processing 
l Dialing plan and mapping of mailboxes to extensions 
l Call screening 
l Reorder tone 
ED Test Greetings and Assistance Call Processing 
1. Call into the Receptionist II main number liom Station A. Check that the proper 
greeting, Day or Night, is played for the time period. r. 
2. Allow the call to time out (wait). 
If a PBX Console Attendant’s Access Code is configured for the time period, 
listen on the butt set for: 
- Pre-DN string dialing, including the switch hook flash 
- PBX Console Attendant Day Access Code dialing 
- Post-DN string dialing 
- Answer 
If no PBX Console Attendant’s Access Code is configured, but the line group 
does have an Attendant’s Mailbox: 
- The wait prompt, if enabled, should say “Please enter an extension number 
or wait.” 
(Receptionist II should automatically eliminate the prompt for 
assistance). 
- Upon timeout, you should be prompted to “Please leave your name, the 
name of the person you are calling, and a message.” 
If neither a Console Attendant nor an Attendant’s Mailbox is configured, be 
sure that the Wait Prompt is disabled 
3. Repeat steps 1 and 2 for the other time period, to be sure that greetings and 
assistance call processing are correct for both day and night/weekend hours. 
R4;rence 
@D Test Dialing Plan 
Refer to Receptionist II Worksheet 2. 
1. For each leading digit that does not have a zero in the dialing plan, call at least one 
extension with the correct number of digits, and one extension that is incorrect, to 
be sure that Receptionist II accepts the valid extension number, and rejects the 
invalid one. 
2. When the dialing plan specifies “V,” for variable length, test several lengths to be 
sure that they are accepted. 
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							CP 6540 
Page2of3 
VoiceMemo Release 6.OA and later 
step 
3. Enter one extension number for each group of extensions that show a zero in the 
dialing plan. Receptionist II should reject all such extensions. 
4. Repeat steps 1 through 3 for the other time period, to be sure that greetings and 
assistance call processing are correct for both day and night/weekend hours. 
4GD Test Mapping 
If delete digits or offsets are set for any group of extensions, enter the number of the 
“called party” test extension into the extension field of a mailbox that will be 
reached by this mapping. If the number is mapped correctly, the test extension will 
ring. Follow this procedure for each group of mailboxes with leading digits that 
specify mapping. 
5. Repeat steps 
1 through 3 for the other time period, to be sure that greetings and 
assistance call processing are correct for both day and night/weekend hours. 
@ED lest Call Screening: Call Accepted 
1. Dial Receptionist II from Station A. Be sure that Receptionist II answers with the 
appropriate greeting. 
2. Enter the mailbox number of Station B. 
3. When Receptionist II says, “I will ring [called party]. Whom may I say is calling?” 
say your name. 
Receptionist II says, “Please hold.” 
4. Leave Station A off hook, and listen on the butt set for: 
l Pre-DN string dialing 
l Extension number dialing 
l Post-DN string dialing 
l Ringing - Count the number of rings! 
5. Answer the call at Station B. Listen for “Hello, you have a call from [your name]. 
Press A to accept the call, R to refuse it.” 
6. Press A. Listen on the buttset while Receptionist II dials the Connect dial string on 
called party accept (Menu 8), then releases the call. Adjust this string if Station A 
fails to connect with Station B. 
R4;erence 
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Page 3 of 3 
VoiceMemo Release 6.OA and later 
step 
GE3 Call Screening: Call Rejected 
1. Dial Receptionist II from Station A. Be sure that Receptionist II answers with the 
appropriate greeting. 
2. Enter the mailbox number of Station B. 
3. When Receptionist II says, “I will ring Called Party. Whom may I say is calling?” 
say your name. 
Receptionist II says, “Please hold.” 
c. 
4. Leave Station A off hook, and listen on the butt set for: 
l Pre-DN string dialing 
l Extension number dialing 
l Post-DN string dialing 
l Ringing - Count the number of rings! 
5. Answer the call at Station B. Listen for “Hello, you have a call from [your name]. 
Press A to accept the call, R to refuse it.” 
6. Press R, then hang up the phone at Station B. Listen on the butt set while - 
Receptionist II dials the Dial string for return on called party refused. Adjust this 
string if Receptionist II fails to return to Station A. 
7. Listen at Station A as Receptionist II says “I’m sorry [your name] did not answer.” 
The system then acts according to the Reject treatment type for Station B (play a 
redial menu, force to assistance, or force to the mailbox to leave a message). 
8. If the treatment type does not perform as expected (for example, the caller was 
forced to assistance when a redial menu was desired), go back into the 
- 
reconfiguration program, and change the Reject treatment type programming. 
@D Test Reorder Tone 
1. Call into Receptionist II from Station A. 
2. Dial an invalid extension number that conforms to the PBX dialing plan (or an 
extension that is set to “do not disturb,” if the PBX gives reorder tone on do not 
disturb). 
3. Listen on the butt set to the reorder tone. 
4. Receptionist II should return to Station A, and play the prompt that is appropriate 
for the “Special actions on reorder tone encountered” dial string. Reference 
D0C.kV.A  
						

							cp 6541 
Test Mailbox Treatment Types 
Page 1 of 2 
VoiceMemo Release G.OA and later 
This test plan verifies that the extension and trunk treatment types that you have 
configured process calls correctly in the following situations 
l Busy 
l Ring No Answer (RNA) 
0 Call screening 
The test plan also tests whether the trunk treatment types that you have configured 
process calls correctly in the following situations: 
l Successful connection 
l Failure treatment on Busy 
step 4 
CD Busy 
1. Take Station B (the “Called Party”) off-hook. 
2. Dial Receptionist II from Station A (the “Calling Party”). Be sure that 
Receptionist-II answers with the appropriate greeting. 
3. Enter the 
mailbox number of Station B. 
Receptionist II says, “I will ring Called Party. Whom may I say is calling? (if the 
treatment type has call screening) Please hold.” 
4. Listen on the butt set for: 
l Pre-DN string dialing 
l Extension number dialing 
l Post-DN string dialing 
l A busy tone 
- 
l Return string 
l Receptionist II’s response to the failure condition 
CD Ring No Answer (RNA) 
1. Dial Receptionist II from Station A. Be sure that Receptionist II answers with the 
appropriate greeting. 
2. Enter the mailbox 
number of Station B. 
Receptionist II says, “I will ring Called Party. Whom may I say is calling? 
(if the 
treatment type has call screening) Please hold.” Reference 
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							CP 6541 
Page 2 of 2 
VoiceMemo Release 6.OA and later 
Step 
3. Listen on the butt set for: 
l Pre-DN string dialing 
l Extension number dialing 
l Post-DN string dialing 
l Ringing - Count the number of rings! 
l Return string 
l Receptionist II’s response to the failure condition. c. 
4. If the treatment type does not perform as expected (for example, the caller was 
forced to assistance when a redial menu was desired), go back into the 
reconfiguration program and change the treatment type programming. 
@CD Test Failure lest 
This test can only be done for trunk treatment types with connect criteria T (Tone) 
or R (Ringing). 
1. Busy out Trunk B (the “Called Party”). 
2. Note the proper connect criteria for the treatment type: 
C = Cut through (All calls that are dialed are considered successful.) 
T=Tone(Acall’ IS successful if Receptionist II encounters a dial tone or computer 
tone after dialing the number) 
R = Ringing (Receptionist II considers the call successful only if it receives ringing 
in response to dialing the number) 
Be sure the trunk number that you are dialing can answer with the response that 
matches the connect criteria. 
I 
3. Dial Receptionist II Trunk A. Check that Receptionist II answers with the 
appropriate greeting. 
4. Enter the number of Mailbox B. 
5. Receptionist II says, “I will ring Called Party. Please hold.” 
6. Listen on the butt set for: 
l Pre-DN string dialing 
l Mailbox’s extension number dialing 
l Post-DN string dialing 
7. If the failure treatment does not perform as expected, go back into the 
reconfiguration program and adjust the treatment type programming. Reference 
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							cp 6542 
Test Intermediate Attendant Call Processing 
Pagelofl 
VoiceMemo Release 6.OA and later 
This test determines if Receptionist II processes calls to the Attendant’s extension 
number. 
Step 
1. Take Station B (the “Called Party”) off-hook. 
2. Dial Receptionist II from Station A (the “Calling Party”). Be sure that Receptionist 
II answers with the appropriate greeting. 
3. Enter the 
mailbox number of Station B. 
4. Receptionist II says, “I will ring Called Party. Whom may I say is calling? (if there 
is call screening) Please hold.” 
r. 
5. When Receptionist II returns to Station A, choose the assistance option. 
6. Listen on the butt set for: 
l Pre-DN string dialing, including the switch hook flash 
l Attendant’s extension number dialing 
l Post-DN string dialing (Menu 8) 
l Ringing 
7. Answer station C. Receptionist II should announce, “Hello. You have a call for 
Called Party.” 
l If Mailbox B’s treatment type specifies call screening, Receptionist II will 
issue the call screening prompts. Accept the call. 
@lD Troubleshooting 
1. Check switch hook flash timing. If the VoiceMemo program does not put Station 
A on hold before dialing, the switch hook flash timing may be too short; if Station 
A is disconnected almost immediately, the switch hook flash timing is too long. See 
I the Phoneline Exceptions section of your Centigum Series 
Ghstdkztion and Service 
Manzlalfor instructions on adjusting Telephony Parameter #23, flash time. 
2. If a dial string in step 6 fails, go back into the reconfiguration program and adjust 
the dial string programming. 
3. If the treatment type does not perform as expected, go back into the reconfiguration 
program and change the treatment type. 
Reference 
CP 6535 
CP 6535 
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