Mitel Fax Memo Manual

							Task list 
Page 1 of 1 
VoiceMemo Release 6.OA and later 
Task Procedure 
Installation 
Install Optional Feature Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CP 5402 
Configuration 
Receptionist II Configuration ............................................................. Cl’ 6535 
VoiceMemo Application Configuration ............................ ..ue .............. CP 3301 
Add Receptionist II Extension Numbers ................................................ ..C I’ 6536 
Configure a Tree Mailbox ........................................................................ 03311 
Create a Single-Digit Access Menu ........................................................... 06537 
lest Setup 
Set Up Receptionist II Test Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CP 6539 
Tests 
Test Intermediate Attendant Call Processing.. .......................................... CP 6542 
Test Mailbox Treatment Types ................................................................ CP 6541 
Test Receptionist II Setup ...................................................................... ..C I’ 6540  
						

							CP 3301 
VoiceMemo Codiguration 
Pagelof2 
VoiceMemo Release 6.OA and later 
This procedure summarizes the steps necessary to configure the messaging functions of 
Receptionist II. 
Note: CP references in this procedure are all in the VoiceMemo Reference and 
Step Conjpration Manual. 
1. Go to the VoiceMemo Configuration Online Menu in the active or inactive 
configuration. Select inactive if you just made a chance through the Offline Menu, 
or active if you did not. 
Select: 
(El Mod& Active Confisruration 
e 
or 
(FJ Mod& Inactive Confimu-ation- 
2. Schedule company greetings. Use the Day/Night Menu to: 
l Designate the start of the work day 
l Designate the end of the work day 
0 Designate the weekend 
3. Establish a dialing plan. If no star pref= is desired, use the Dialing Plan Menu. If a 
star prefix is desired, use the Star Prefer Dplan Menu to: 
l Specify the trigger digit if Dial-by-Name is desired 
or 
l Specify the signal digit if off-system messaging is desired 
4. If desired, enable Call Placemen 
5. If desired, configure for transfer to a system attendant. 
6. If any of the following are desired, define an administrator’s mailbox: 
s 
l Master distribution lists 
l Company greetings and alternate greeting 
l Phone administration 
7. If any of the following are desired, define an attendant’s mailbox: 
l Collecting or preventing unaddressed messages 
l Message of the day 
l Site tutorial 
8. If desired, prevent unaddressed messages. 
9. If desired, er Reference 
vienu Map 2 
2 5024, Ck 1. I 5 
3? 5002, Ch. 2 
CP 3306, Ch I 4 
CP 5020, Ch. 2 
CP 3303, 
Ch. 6 
CP 3304, Ch. 6 
CP 5023, Ch. 2 
CP 5022, Ch. 2 
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							a? 3301 
Page 2 of 2 
VoiceMemo Release 6.OA and later 
Step Reference 
10. Set a default language for prompts, 
if other than English. 
11. If desired, enable Dial-by-Name. 
l Code the dialing plan with an A in the digit position that triggers a prompt 
about spelling the name. 
l Set the Dial-by-Name parameters. 
l Include feature bit 92 (user will be in Dial-by-Name database) in the FCOS 
assigned to mailboxes. 
12. Configure the mailbox passcode parameters. 
13. Verify that the configuration is correct. 
14. If you chose the inactive configuration at the beginning of this procedure, activate 
the configuration to make the parameter settings take effect. 
Cl? 3312, Ch. 6 
CP 3309, Ch. 2 
CP 5021, 
Ch. 1C 
CP 5015, Ch. 
1 
CP 7002, Ch. 1 
Dac.Rm.A  
						

							Configure a Tree Mailbox 
Pagelof5 
VoiceMemo Release G.OA and later 
This procedure describes how to configure a simple tree mailbox and a nested tree 
mailbox. 
SteD 
1. Complete a Mailbox Worksheet and a Tree Mailbox Diagram. Blank worksheets 
are at the back of this manual. 
2. Reach the Mailbox Maintenance Menu. Enter the requested information, as 
described in the following steps, from your completed Mailbox Worksheets. 
@D Using the Scrolling Interface 
3. Identify the tree mailbox. 
Select: (C) Create New Mailboxes 
Prompt: 
Mailbox to create: 
Response: Number of the new mailbox. 
or 
Select: 
(M) Modify Mailboxes 
.&mpt: Mailbox to modify: 
Response: Number of the existing mailbox. 
Note: Prompts are almost the same for creating a new mailbox and 
modifying an existing one, except that “New” precedes each - 
prompt when you select Modify Mailboxes. 
To leave an existing parameter setting unchanged, just press Enter to go to the 
next prompt. 
4. Set the remaining mailbox parameters the same as for a standard mailbox, except for 
the FCOS and GCOS. 
5. Assign an FCOS designed for a tree mailbox. 
Prompt: 
Features class of service: 
Response: 15 (the default Tree FCOS), 
or 
The number of a customized FCOS that contains all the features of a 
typical tree mailbox. 
If you want callers who do not enter a digit promptly after the tree mailbox greeting 
to be routed to the first subordinate mailbox, include feature bit 120 (default to first 
child of tree mailbox) in the mailbox FCOS. 
If you want these callers to be routed to the kzst subordinate mailbox, include 
feature bit Reference 
vIenu Map 3 
jbiceMemo 
deference and 
~obnfpration 
Manual 
DocRcv.A  
						

							cl? 3311 
Page 2 of 5 
VoiceMemo Release 6.OA and later 
Step 
6. Assign the same GCOS to the tree mailbox that is assigned to its subordinate 
mailboxes. 
Prompt: Group class of service: 
Response: The number of the GCOS (l-64) that contains groups shared by the 
tree mailbox and all its subordinate mailboxes. 
7. After responding to the last mailbox parameter, the system displays the mailbox 
configuration, then prompts for the next mailbox number. At this point, the 
parameter settings for the tree mailbox are saved. 
8. Configure the first subordinate mailbox (the mailbox that callers should be rou:ed 
to through the tree mailbox). 
Prompt: Mailbox to create: or Mailbox to modify: 
Response: The number of the first subordinate mailbox. 
9. Set all applicable parameters for the subordinate mailbox the same as for a standard 
mailbox, except for the GCOS. 
10. Assign the same GCOS to the subordinate mailbox that you assigned to the tree 
mailbox. 
Prompt: Group class of service: 
Response: The number of the GCOS (l-64) that contains groups shared by the 
tree mailbox and all its subordinate mailboxes. 
11. Configure all subordinate mailboxes as just described. 
12. Disable the tutorials in the child mailboxes. Change only the tutorial setting to no, 
press 
Enter to ship the other fields. 
13. Create distribution list 1 for the tree mailbox just configured, adding as members all 
the subordinate mailboxes. 
14. Record an appropriate greeting in the tree mailbox and all child mailboxes. 
Dot. Rev. A 
Reference 
VoiceMemo 
Reference and 
Con~guration 
Manual 
VoiceMemo 
werence and 
Configuration 
Manual  
						

							cl? 3311 
Page 3 of 5 
VoiceMemo Release 6.OA and later 
step 
CD Using the Full-Screen Interface 
3. Identify the tree mailbox. 
Select: (C) Create/Modify/Delete Mailboxes 
Response: You are placed in the Mailbox Maintenance entry screen. Enter the 
number of the new or existing mailbox. 
Prompt: Mailbox: OOOOOOOOnnn 
Response: Press FlO to edit the mailbox information. 
4 
4. Set the remaining mailbox parameters the same as for a standard mailbox, except for 
the FCOS and GCOS. Use the arrow keys, Tab key, or Enter key to move around 
the screen, stopping at parameters you wish to change. 
5. Assign an FCOS designed for a tree mailbox. 
Prompt: Features: 
Response: 15 (the default Tree FCOS), or 
The 
number of a customized FCOS that contains all the features of a 
typical tree mailbox. 
If you want callers who do not enter a digit promptly after the tree mailbox greeting 
to be routed to the&t subordinate mailbox, include feature bit 120 (default to first 
child of tree mailbox) in the mailbox FCOS. 
If you want these callers to be routed to the last subordinate mailbox, include 
feature bit 
186 (default to last child of tree mailbox) in the mailbox FCOS. 
6. Assign the same GCOS to the tree mailbox that is assigned to its subordinate 
mailboxes. 
Prompt: Group : 
Response: 
The number of the GCOS (l-64) that contains groups shared by the 
tree mailbox and all its subordinate mailboxes. Or, use an affinity 
GCOS (6532,000), where the tree mailbox and all subordinates have 
the same GCOS number. 
7. Press 
FlO to save your changes, or, if you made a mistake, press F9 to cancel your 
changes. 
Re$rence 
VoiceMemo 
R4erence and 
Confguration 
Manual  
						

							cl? 3311 
Page 4 of 5 
VoiceMemo Release 6.OA and later 
Step 
8. Configure the first subordinate mailbox (the mailbox that callers should be routed 
to through the tree mailbox). Follow the same steps as in configuring the tree 
mailbox except as listed below. 
prompt: Mailbox: 
Response: The number of the first subordinate mailbox. 
prompt: Mailbox: OOOOOOOOnnn 
Response: Press FlO to edit the mailbox information. 
9. Set all applicable parameters for the subordinate mailbox the same as for a standard 
mailbox, except for the GCOS. 
10. Assign the same GCOS to the subordinate mailbox that you assigned to the tree 
mailbox. 
Prompt: Grow : 
Response: 
The number of the GCOS (l-64) that contains groups shared by the 
tree mailbox and all its subordinate mailboxes. Or, use an affinity 
GCOS (G5-32,000), where the tree mailbox and all subordinates have 
the same GCOS number. 
11. Disable the tutorials in each subordinate mailbox. 
prompt: Tutorial: 
Response: N to disable the tutorial. 
12. Save changes to the subordinate mailbox by pressing FlO. 
13. Configure all subordinate mailboxes as just described. 
14. Exit Mailbox Maintenance (when done with all mailboxes) by pressing F9. 
15. Create distribution list 1 for the tree mailbox just configured, adding as members all 
the subordinate mailboxes. 
16. Record an appropriate greeting in the tree mailbox and all child mailboxes. 
Reference 
VoiceMemo 
Re$rence and 
Confi$0ation 
Manzlal 
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							CP 3311 
Page 5 of 5 
VoiceMemo Release b.OA and later 
Step 
Nested Tree Mailbox 
1. Choose the subordinate mailbox that you want to be a tree mailbox. 
2. Configure the mailbox through the Mailbox Maintenance Menu as described earlier 
in this procedure. 
3. Create distribution list 1 for the nested tree mailbox just configured, adding as 
members all the subordinate mailboxes related to the nested tree mailbox. 
9 
Reference 
VoiceMemo 
Reference and 
ConEguration 
Manual 
4. Record a greeting in the nested tree mailbox.  
						

							cp 5402 
Install Optional Feature With System Online 
Page 1 of2 
VoiceMemo Release G.OA and later 
The procedure describes how to install an optional feature with the system online. Be 
sure the Optional Feature Diskette(s) and the Module Enable Diskette contain the serial 
number(s) for all disk(s) in the system. 
Note: The serial number on the OneView Optional Feature diskette must match the 
serial number of the hard disk on which OneView is being installed. If you 
receive an error message about an incorrect serial number, contact your 
support organization. 
CAUTION! 
If you are loading a revision support disk (RSD), do it after 
completion of this procedure. Loading the RSD first, could create an 
incorrect configuration. 
Note: If you ordered Receptionist II with your Series G server, this optional feature 
is already on your disk. Skip this installation procedure and configure 
Receptionist II. To determine whether Receptionist II is installed, reach the 
Configuration option from the Reconfiguration menu. The report lists the 
Step applications on your system. 
1. Reach the System Maintenance Menu, then go to the System Maintenance - 
Additional Options Menu. 
2. Select the Add Optional Feature(s) program. 
Select: 
(A) Add Optional Feature(s) 
Prompt: 
Enter Y to add optional features, ‘N’ to stop: 
Response: Y for Yes. 
3. Install the optional feature. 
s 
Prompt 
Insert Optional Feature floppy disk in the floppy 
drive. 
Enter any key when ready: 
Response: Insert the Optional Feature diskette, then press Enter. 
4. After you have installed the Optional Feature software, the system asks if you want 
to install another optional feature. 
Prompt: 
IX you want to install another optional feature? 
Response: Y to install another optional feature and continue from step 3, 
N if you are done installing optional features. 
The system automatically edits and saves the configuration files, then returns to the 
Additional Options Menu. Reference 
lvlenu Map 
12 
Dar &xv. A  
						

							CP 5402 
Page 2 of 2 
VoiceMemo Release 6.OA and later 
5. Exit the VoiceMemo Configuration Offline Menu. You see the following prompt: 
Prompt: Wait for message waiting queues to be empty? 
Response: N to continue. 
6. The following prompt appears: 
Prompt: Wait for paging queues to be empty? 
Response: N to continue. 
7. Exit to the VoiceMemo Configuration - Main Menu, then go to the VoiceMemo 
Configuration - Offline Menu. 9 
8. Duplicate the active configuration. 
Select: 
(B) Duplicate Active Configuration 
9. Exit to the VoiceMemo Configuration - Main Menu and activate the configuration. 
Sekm2 (A) Activate Configuration 
Dot. Pa. A 
Reference 
Menu Map 2