Mitel Fax Memo Manual

							Software Configuration Planning 
235 Display from field on fax cover page 
This feature adds the “From” field to the default fax cover page. The field identifies 
the system that the fax came from, such as, “ABC Communications Fax Service.” It 
does not identifjr the mailbox owner. The text of the “From” field is set in the Fax 
Service and Promotional Message Menu. 
236 Display promotional field on fax cover page 
This feature adds a promotional message field to the default fax cover page. The text 
of the promotional message field is set in the Fax Service and Promotional Message 
Menu. 
237 Automatic fax retrieval 
r. 
This feature allows the mailbox owner to have faxes downloaded automatically to a 
preconfigured default fax number when faxes arrive in the mailbox. The fax or 
voice/fax message is automatically moved to the saved queue and the message waiting 
indicator is not triggered. This feature is intended to make it easier for mailbox 
owners who regularly use the same fax machine to retrieve their faxes. The mailbox 
owner can also enable or disable this feature from the user options menu. 
Note: When this feature is active, the mailbox owner should check the 
target fax machine frequently, since fax messages will not activate a 
message waiting indicator. 
This feature overrides feature bit 206 (Discard fax message after 
delivery). 206 is for guaranteed fax mailboxes only. Do not 
include both bits in the same FCOS. 
238 End of session delivery 
This feature is invisible to users. However, it allows the system administrator to save 
on outbound fax calls. Instead of making an outbound call for each fax, this feature 
enables the system to make only one outbound call for all faxes sent to the same 
number during a mailbox session. 
Note: This feature requires feature bit 193 and /or 195. 
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							Sohare Configuration Planning 
239 Retrieve all unplayed faxes 
This feature makes it easier for mailbox owners to get their faxes. If they do not have 
automatic fax delivery enabled, they have the option to have all faxes concatenated 
and sent at once. The user selects the “retrieve all faxes” option from the user 
options menu and all the faxes are automatically sent to the user’s default fax 
number. 
Note: This feature requires one or more of feature bit 193, 194, or 195. 
240 Receive fax on record time-out 
This feature makes it easier for callers to send fax-only messages and voice/fax 
messages. In the case of fax-only messages, a caller can dial into ,a mailbox, press 
start, and walk away. In the case of the voice/fax message, the caller does not need to 
press L to send the fax. 
Note: When feature bit 203 is active, the system listens for fax tone 
(CNG) in order to act like a receiving fax machine when the call is 
initiated by a sending fax machine. Without bit 203, callers to a 
mailbox must press L to indicate that they want to leave a fax. 
When feature bit 240 is active, the system always defaults to 
accepting a fax when it does not detect voice. This is similar to the 
function of bit 203, except that the user does not have to press L 
to leave a fax. However, callers will hear fax signals if their voice 
recording times out. 
This feature requires feature bit 190. 
256 Enable fixed greeting for walkaway fax 
The feature bit causes walkaway fax mailboxes to play the prompt, “Press 1 or 
wait...” before playing the mailbox greeting. 
- 
Fax limits 
The following fax limits can be included in limits classes of service (LCOS). 
Number of digits for fax phone number for fax delivery 
This limit restricts the user to the set number of dialing digits when retrieving or 
redirecting a fax to a designated number. For example, 3 or 4 digits would only 
allow faxes to be redirected to an internal extension, but 
11 digits would let the user 
send faxes long distance. If no digits are specified, then the number of digits defaults 
to that entered for the outside caller dialing plan at the Online Configuration Menu. 
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							Sofkwxe Configuration Planning 
Note: This limit works in conjunction with RCOS Nl?A/NXX screening. 
Number of fax messages per mailbox 
This limit is the maximum number of faxes that can be stored in a mailbox at any 
one time. 
CNG tone detection length 
This limit is the number of seconds that the Series 6 server waits to detect the CNG 
tone from a calling fax machine when walkaway fax is enabled (feature bit 203). 
This limit should be set to zero except for sites with very noisy phone circuits. 
Fax delivery retry frequency 
r. 
This limit is the number of times the server attempts to send a fax message until it is 
successfully sent. The system retries fax delivery when it encounters ring no answer, 
busy, or no available fax resource. 
Fax delivery retry interval 
This limit is the number of minutes the system waits between retries on delivering a 
fax message. 
Played fax message retention 
This limit is the maximum number of hours that played faxes can be stored in a 
mailbox. 
Unplayed fax message retention 
This limit is the maximum number of hours that unplayed faxes can be stored in a 
mailbox. 
Urgent fax message retention 
This limit is the maximum number of hours that urgent faxes can be stored in a 
mailbox. 
Fax receipt retention 
This limit is the maximum number of hours that fax receipts can be stored in a 
mailbox. 
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							Sofiswre Configuration Planning 
Fax Networking Features 
The following options determine a user’s fax capability over a MESA-Net network to 
other Series 6 servers. These are entered as part of the network class of service 
(NCOS). 
10 Make fax messages to the network 
This feature allows a user to make a fax message and send it over the network. 
11 Give fax messages to the network 
This feature permits users to forward fax messages deposited in their mailboxes to 
users on another system over the network. It does not allow users to make a fax 
message to the network. r. 
12 Answer fax messages to the network 
A user with this feature can reply to a fax message that was sent from another system 
over the network. If feature bit 38 is activated, the original message, voice and fax, 
will be sent with the reply back across the network. 
FaxMemo and RCOS 
Like all other types of outbound calls, outbound FaxMemo calls are controlled by 
the Restriction Class of Service of the sending mailbox. A mailbox owner cannot 
have a fax delivered to a phone number that is blocked in their RCOS. 
Adding FaxMemo Options to COSs 
Add FaxMemo options to mailboxes exactly as you would voice message options. 
You can include them in existing or new FCOSs, LCOSs, and NCOSs. You must 
generate new COSs for applications peculiar to FaxMemo, such as guaranteed fax 
and fax publishing. 
These are some fax mail FCOS options: 
0 
VII’ FCOS + 190-196 and 200 
User can receive and send fax messages and include a cover sheet. Callers 
must use the phone keypad to send a fax. 
e 
VII’ FCOS + 190-196,200, and 203 
Same as above, but callers can also send walkaway fax messages. 
0 
VII’ FCOS + 198 and 200 
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							Software Configuration Planning 
Fax only mailbox. This receives fax messages with no voice annotation 
and supports a cover page. Use bits 193-195 to retrieve messages. 
A sample FaxMemo COS Planning Worksheet follows this section. Blank 
worksheets are in Appendix A for photocopying. The Fax FCOS and NCOS bits 
and names are included at the top of the worksheet for your reference. 
If you add fax features to an existing COS without renumbering the COS, the 
existing mailboxes with that COS assigned take on the added fax features. If you 
create a new COS by copying an existing one and modifying it, you must assign the 
new COS to mailboxes (see “FaxMemo Mailboxes”). 
Note that there are entries for users’ standard mailboxes and users’ broadcast fax 
mailboxes. If a user is likely to receive many fax calls, he or she should probably have 
a separate extension for faxes that has an associated broadcast mailbox. The 
broadcast mailbox contains a distribution list consisting of only the user’s standard 
VoiceMemo mailbox. Messages or faxes left in the broadcast mailbox are 
immediately transferred to the user’s standard mailbox, as shown in Figure 4-1. 
Voice calls to 
ext. 1234 
Fax calls to 
ext. 1235 
PBWCO 
RNA/Busy forward 
Series 6 Server 
User’s 
Standard 
M#s!8tx 
T 
F&f 
messages 
User’s 
Broadcast 
Mailbox 
#1235 
6’203FAx 
Figure 4-1 
Broadcast Mailbox Fax Mail Application 
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							Sofisvare Configuration Planning 
FaxMemo COS Planning Worksheet 
Fax Feature Bits Fax Feature Bits (continued) 
Fax NCOS Bits 
Number 
10 
Description 
Make Fax Message to Network 
11 
12 1 Give Fax Message to*Network 
1 Answer Fax Message to Network 
CO% for User’s Normal Mailbox 
FCOS #to 
New FCOS 
Modify Number New FCOS Name FAX Feature Bits to Add 
10 
22 VIP Fax 190,196,200,203 
I I I 
I I I I I I I 
I 
NCOS # 
New NCOS 
to Modify Number New NCOS Name FAX NCOS Bits to Add 
1 1 
Network 
Fax 10, 11, 12 
- 
FCOS for User’s Fax Broadcast Mailbox 
FCOS #to 
Modify New FCOS 
Number New FCOS Name FAX Feature Bits to Add 
Prepared By: 
Configured By: Date: 
Date: 
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							Softwue Configuration Planning 
FaxMemo Mailboxes 
The planning and configuration for mailboxes for each FaxMemo application is 
slightly different. This section contains information about mailboxes for each 
application, and sample worksheets to help in planning. 
Note: You can add Walkaway Fax to any of the other FaxMemo 
applications by enabling the appropriate feature bits in an FCOS. 
Fax Mail Mailbox Configuration 
The Fax Mail Mailbox Worksheet associates mailboxes with COSs. A sample 
worksheet for this purpose is shown below. The worksheet section at the end of this 
manual contains worksheets for photocopying. List all the mailbox owners and their 
current mailbox numbers on the sheet. Add the new COS numbers for the current 
mailboxes. If you are going to use broadcast mailboxes, add those mailbox numbers 
and the COSs to be assigned to them. Remember that the broadcast mailboxes must 
be new boxes. If possible, use a numbering scheme for the broadcast mailboxes that 
is easy for the users to remember when they need to give their fax numbers out to 
callers. 
Fax Mail Mailbox Worksheet 
Default Telephone 
Number for Fax 
Prepared By: 
Configured By: Date: 
Date: 
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							Sofisvare Configuration Planning 
Fax Broadcast Mailbox Configuration 
If you set up special distribution list mailboxes for fax broadcasting, use the Fax 
Broadcast Mailbox Worksheet at the end of this manual. A sample worksheet is 
shown below. Use one worksheet for each distribution list mailbox. Enter the 
mailbox number to create or modify and the COSs to assign to it, then list the 
mailboxes and owners’ names for the distribution (broadcast) list. 
Fax Broadcast Mailbox Worksheet 
Mailbox No: 6777 Name: 5ales Fax Broadcast 
FCOS No: 20 LCOS No: 5 NCOS No: - 
Distribution (Broadcast) list r. 
Mailbox # Owner’s Name Mailbox # Owner’s Name 
4212 Douglass 
4256 
Garcia 
4235 Johnson 
4354 5ojourner 
4222 Budris 
4343 Dayharsh 
4274 Vilahu 
Prepared By: Date: 
Configured By: Date: 
- 
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							Sofmate Configuration Planning 
Guaranteed Fax Mailbox Configuration 
For Guaranteed Fax, use the VII? FCOS with bits 198,206, and 207 and enable 
message delivery. This mailbox delivers one copy of each fax message it receives to 
your fax machine and deletes each fax after it is successfully sent to the machine. 
A sample Guaranteed Fax Mailbox Worksheet is shown below. Blank worksheets for 
photocopying are at the end of this manual. Fill in the telephone numbers in the 
hunt group. For example, if your fax machine is on 555-3200, assign mailboxes to 
555-3201,555-3202, and so on. Enter the COSs for the mailboxes and the fax 
number you want them to deliver faxes to. 
Guaranteed Fax Mailbox Worksheet 
Fax Machine NoJName: 555-3200 5ales Order Enttv r. 
I I I 
I I 
8 
Prepared By: Date: 
Configured By: Date: 
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							Software Configuration Planning 
Fax Publishing Mailbox Configuration 
For fax publishing, you can use any of these types of mailboxes: 
0 
l 
0 
l 
l 
a 
Tree 
A tree mailbox routes callers to other mailboxes when they press one of 
the keypad numbers. You must assign 
the proper features to the mailbox 
(refer to the 
VoiceMemo Reference and Conj&ration Man&k create 
distribution list 
01 in the mailbox with the “go to” mailboxes in keypad 
input order, and record a message in the mailbox directing the caller to 
press specific keypad numbers for different information. The “go to” 
mailboxes can also be tree mailboxes, branching the caller further for 
more specific information. 
Chain 4 
A chain mailbox accepts other mailbox numbers from the caller and 
branches to them. Refer to the 
VCceMemo Reference and Configuration 
Manualfor chain mailbox features. 
Greeting with fax 
This mailbox plays your recorded greeting and directs the caller to 
receive the associated fax. 
Greeting only 
This type of mailbox can be used within a fax publishing and audiotext 
application to give a voice only information message, such as the initial 
welcome greeting to callers. 
Fax on demand 
Use a greeting only mailbox with bits 194, 195, and 197 to permit callers 
to receive a prestored fax online or at a caller-designated number. 
Fax only 
A fax only mailbox plays any greeting and immediately prepares to 
receive a fax. This can be used in larger fax publishing or audiotext 
applications to allow the caller to input a fax message. 
A sample Fax Publishing Mailbox Worksheet is shown on the next page. Blank 
worksheets for photocopying are at the back of this manual. For tree and chain 
publishing, you need a separate worksheet for each mailbox. Number the worksheets 
and fill the sheet numbers in the “Continue on Sheet” or “Go to Sheet” columns, so 
you can follow the progression through the tree or chain. 
Write out the greeting, if any, that you want recorded in the mailbox. Enter a 
description or title of the fax document you want stored in the fax transmittal 
mailbox or attach it to the worksheet. 
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