Mitel Fax Memo Manual

							Receptionist II Configur+ion 
CP 6535 
Page 1 of 7 
VoiceMemo Release G.OA and later 
This procedure sets the values for parameters that Receptionist II uses to process calls 
and to interact with mailboxes. Set the parameters by entering the values that you wrote 
on Receptionist II Worksheets 2 through 4 (see Chapter 2). 
step 
@ED Display the Receptionist Menu 
1. Reach the VoiceMemo Configuration Main Menu, then go to the VoiceMemo 
Configuration Online Menu in the active or inactive configuration. Select inactive 
if vou iust made a change through the Offline Menu, and have not yet activated the 
configuration, or active if YOU have already activated the configuration, 
% 
SeLect (E) Mod& Active Confkuration 
or 
/F) Mod& Inactive Confirmration 
Prompt: Online menu: 
Response: Specify the line group for Receptionist II. 
Select: (G) Group Selected 
prompt: Enter a group number = 
Response: The number of the line group (l-24) 
or 
Press 
Enter if the current number is correct. 
Cj3 Set PBX Dialing Plan Options 
1. Reach the Receptionist Menu, then go to the Dialing Plan Options Menu. 
2. Change the dialing plan, if desired. 
Select: (I’) Dialing Plan 
Prompt: Dialing Plan = 
[3,3,3,3,3,3,3,0,01 
Response: Change values to match those on Worksheet 2, as needed. 
3. If the PBX on the site requires that digits be deleted for some numbers in the dialing 
plan, configure the Delete Digits table. Consulting your worksheet, enter the 
number of leading digits to be deleted in accordance with the dialing plan, 
Select: (D) Delete Digits 
prompt: Delete Digits = 
[0,0,0,0,0,0,0,0,01 
Response: Change values to match those on Worksheet 2, as needed. 
Re$rence 
vlenu Map 2 
vienu Map 13 
Dot RN. A  
						

							CP 6535 
Page 2 of 7 
VoiceMemo Release 6.OA and later 
SteD 
4. If the site’s PBX require offsets in the dialing plan, define the tables that require 
offsets. 
Select: 
(F) Offset Table 
&umpt: DIALING PLAN: 
Response: (D) Define Table 
Prompt: 
Define table number (1 to 9) 111 
Response: The first digit (b 
e ore any deletions) of the extensions to which the  f 
offset will be added. 
Prompt: 
Table offset = [O] 
Response: The of&et value for this table. 
5. Repeat step 4 as necessary. The Offset Table Menu is redisplays after you enter the 
offset value of a table. 
6. Change the Timeout for Receipt of first DTMF Digit value, if desired. 
Select: 
(T) Timeout for Receipt of First Digit 
Promot: Timeout for Receipt of First DTMF disit (.1 1 seconds) = [0] - 
Response: The new timeout value from your worksheet. 
7. Change the PBX Console Day Access Code, if desired. 
Select: 
(Y) PBX Console Attendant Day Access Code 
Prompt: 
PBX Console Attendant Day Access Code = 
Response: The new access code value from your worksheet. OH1 
8. Change the PBX Console Night Access Code, if desired. 
Select: (Z) PBX Console Attendant Night Access Code 
Prompt: 
PBX Console Attendant Night Access Code = 
s 
Response: The new access code value from your worksheet. 
9. Exit to the Receptionist Menu. [OHI Reference 
Dot. RN. A  
						

							CP 6535 
Dage 3 of7 
VoiceMemo Release 6.OA and later 
Cl223 Set Flow Options 
1. From the Receptionist Menu, go to the Flow Options Menu. 
2. Change the default values, if desired. 
Seht: (M) Mailbox Message Prompt Greeting/Name (G/N) 
prompt: Mailbox Message Prompt Greeting/Name (G/N) 
[Gl 
Response: Change the default prompt value, if desired. 
Select: (I’) PBX Console Operation 
Prompt: 1 P 1 PBX Console Operation (N/Y) 
Response: Y, if desired. 4 
WI 
Y replaces the initial welcome greeting with a short dial tone to prompt 
the operator that the Receptionist II is ready to receive the extension 
number. 
3. Exit to the Receptionist Menu. 
@D Set PBX Dial String Definitions 
1. 
Initialize the values for the dial string definitions for the PBX on your site. 
Select: (I?) PBX Dial String Definitions 
Prompt: PBX : 
Response: 
The letter that corresponds to the PBX at the installation site 
or 
Press 
Z for default PBX options 
prompt: Initialize to Default Values (y/n) 
Response: Y to keep the default values, 
N if you wish to change one or more values. 
Reference 
rlenu Map 13 
Dot. Rev. A  
						

							CP 6535 
Page4of7 
VoiceMemo Release 6.OA and later 
2. If desired, change the values for any of the following parameters to the new values 
on your worksheet. 
Select: (A) Post Directory number dial suing 
(B) Pre Directory number dial string / Attendant xfer string 
(C) Connect Dial string on Called Party Accept 
(E) Dial string for Return on Called Party Refused 
(F) Dial string for Return on Called Party Busy 
(G) Special actions on Reorder Tone Encountered 
(H) Dial suing for Return on Called Party RNA 
Prompt: [Default] 4 
Response: 
New value from your worksheet. 
3. Exit to the Receptionist Menu. 
CID Set Extension Treatment Types 
1. At the Receptionist Menu, go to the Trunk/Extension Treatment Types Menu. 
Select: (C) Current Index Number 
Prompt: Current Index Number = [Nl 
Response: The index number of an extension treatment type on Worksheet 3. 
Select: (N) Name of Current Index 
Prompt: Name of Current Index = [ 1 
Response: The name that corresponds to the index number you entered in the 
previous step. 
2. Limit mailbox access to either days or nights/weekends, if desired. 
Select: (I?) Authorized Periods 
prompt: Authorized Periods (A/N/D) 
Response: A for any, 
D for day only, 
N for night and weekend only. 
3. If desired, require users to have an authorization code to use mailboxes with the 
current treatment type. 
Select: (A) Authorized Code 
prompt: Authorized Code (0-9/*/#/A-D/M/P) = 
Response: The code shown on your worksheet. [I 
4. Reach the Extension Type Setup Menu.. 
Rej2rence 
Menu Map 13 
Menu Map 13 
Dar RN. A  
						

							cl? 6535 
Page 5 of 7 
VoiceMemo Release 6.OA and later 
Step 
5. Change any values that do not correspond to those in Worksheet 4. 
Select: (E) Extension Type Setup 
prompt: EXTENSION SETUP: 
Response: The values for any or all of the options that follow, as applicable. 
Select: (S) Screen Calls? 
prompt: 
Screen Calls? (Y/N 
Response: Y to announce the caller’s name to the called party to accept or reject, 
N to connect the call after greeting the called party. 
* 
Select: (R) RNA Treatment? (R/A/M) 
prompt: RNA Treatments? 
(R/A/M) = [RI 
Response: R to go into the Redial Menu, 
A to call the attendant, 
M to drop into VoiceMemo to take a message. 
Select: (B) Busy Treatment? 
prompt: 
Busy Treatment? (R/A/M) = [RI 
Response: R to go into the Redial Menu, 
A to call the attendant, 
M to drop into VoiceMemo to take a message. 
Sekct: (I) Reject Treatment? (R/A/M) 
prompt: 
Reject Treatment? (R/A/M) = f.Rl 
Response: R to go into the Redial Menu, 
A to call the attendant, 
M to drop into VoiceMemo to take a message. 
6. Exit to the Trunk/Extension Treatment Types Menu to save the values. 
7.  _ If desired, specify where the caller is to be routed after a Busy or Ring-No-Answer 
condition, when the caller does not enter any new instruction. 
Select: (D) Redial Menu to Use 
prompt: Redial Menu to Use (M/A/D/R) IDI 
Response: M to call extension’s mailbox in 3 seconds, 
A to call the PBX attendant in 6 seconds, 
D to disconnect from receptionist after 6 seconds, 
R means to redial the call. 
8. Exit to the Receptionist Menu to save your changes. 
9. Repeat steps 
1 to 8 of this section until you have configured all the extension 
treatment types you need. 
10. Exit to the Configuration Main Menu. Reference 
Dot. Rev. A  
						

							Page G of 7 
VoiceMemo Release 6.OA and later 
Step 
11. 
Activate the configuration if you have been working in the Offline inactive 
configuration or the Online inactive configuration. 
or 
Exit to the Main Menu. 
CD Set Trunk Treatment Types 
1. 
Reach the Trunk/Extension Treatment Types Menu. 
Select: (C) Current Index Number c. 
Prompt: Current Index Number = [#I 
Response: The 
index number of a trunk treatment type from Worksheet 4. 
select: 
(N) Name of Current Index 
Prompt: Name of Current Index = [treatment 11 
Response: The name that corresponds to the index number you entered in the 
previous step. 
2. Limit mailbox access to either days or nights/weekends, if desired. 
Select: 
(P) Authorized Periods 
Prompt: Authorized Periods (A/N/D) 
Response: A for any, 
D for day only, 
N for night and weekend only. 
3. If desired, require users to have an authorization code to use mailboxes with the 
current treatment type. 
Select: (A) Authorized Code 
Prompt: Authorized Code (O-g/*/#/A-D/M/P) = [ 
- 
Response: The code shown on your worksheet. 
4. Change connect criteria or failure treatment values, if desired. 
Dot Rev. A 
Reference 
Menu Map 13  
						

							cl? 6535 
Page 7 of 7 
VoiceMemo Release 6.OA and later 
step 
Select: (T) Trunk Type Setup 
Prompt: Current index number 
[l] is set to EXTENSION type. 
Do you want to change to TRUNK type ? (Y/N) 
Response: Y to change the index number to trunk type. 
Select: (C) Connect Criteria? (C/T/R) = [C] 
Prompt: (C ) 
Connect Criteria? (C/T/R) = [Cl 
Response: C to tell VoiceMemo to assume that the connection is successful, 
T to expect a dial or modem tone., 
R to expect a ring back tone. 
r. 
Select: (F) Failure Treatment? (R/A/M) = [R] 
Prompt: ( F ) 
Failure Treatment? (R/A/M) = [RI 
Response: R to go into the Redial Menu, 
A to call the attendant, 
M to drop into VoiceMemo to take a message. 
5. Exit to the TrunWExtension Treatment Types Menu to save the values. 
6. If desired, specify where the 
caller is to be routed after a Busy or Ring No Answer 
condition, when the caller does not enter any new instruction. 
Select: (D) Redial Menu to Use 
prompt: Redial Menu to Use (M/A/D/R) [Dl 
Response: M to call extension’s mailbox in 3 seconds, 
A to call the PBX attendant in 6 seconds, 
D to disconnect from Receptionist after 6 seconds, 
R to redial the call. 
7. Save values and return to the Receptionist Menu. 
8. Repeat steps 
1 to 7 of this section until you have configured all the trunk treatment 
- 
types you need. 
9. Exit to the Configuration Main Menu. 
10. Activate the configuration if you have been working in the Offline inactive 
configuration or the Online inactive configuration. 
or 
Exitto 
theMainMenu. 
11. 
Configure Receptionist II extensions, if desired. Reference 
CP 6537 
Doc.Rcv.A  
						

							Add Receptionist II Extension Numbers 
cp 6536 
Pagelof2 
VoiceMemo Release G.OA and later 
This optional procedure adds Receptionist II extension numbers. Use this procedure if 
you have a heavily used system and require a hunt group for Receptionist II. 
steb Refrence 
@D Add an Extension 
1. Reach the System Maintenance Main Menu, then go the Automated Receptionist 
Extensions Menu. 
2. Add a Receptionist II extension number. 
Select: (B) Automated Receptionist Extensions 
Prompt: COMMAND (A/D/P/R/X) : 
Select: (A) Add an extension 
prompt: Receptionist ’ s extension to 
add: 
Response: Receptionist II extension number. 
3. Press Enter to save the number. 
4. Print the extension list. 
Select: (P) Print the extension list. 
@:B Delete an Extension 
1. Reach the Automated Receptionist Extensions Menu. 
Select: (D) Delete an extension 
prompt: Receptionist’s extension to delete: 
Response: Extension number. 
2. 
Press Enter to save the number. 
3. Print the extension list. 
s 
Select: (P) Print the extension list. 
@22 Change the Receptionist Dial String 
1. Reach the Automated Receptionist Extensions Menu. 
2. Display the Receptionist II dial string. 
Select: (P) Print the extension list. 
4 
vienu Map 12 
Menu Map 12 
Menu Map 12 
DocRm.A  
						

							Cl’ 6536 
Page 2 of 2 
6.0 VoiceMemo Release 6.OA and later 
Step Reference 
3. Change the Receptionist dial string, if desired. 
Select: (R) Change Receptionist Dial String 
prompt: New Receptionist 
Dial String? 
Response: New dial string. 
A Receptionist Dial String can vary from l-16 digits (O-9, A-D, +, *, #> 
The dial string is sent by an integrated VoiceMemo port when a 
Receptionist port is forwarded to it. This is usually used to tell the 
Receptionist port to hang up by putting a ‘#’ into the dial string. r. 
4. Etit to save your changes. 
Doc.Rcv.A  
						

							CP 6537 
Pagelofl 
VoiceMemo Release G.OA and later 
This procedure configures a single-digit access menu. Use this procedure to give callers 
quick access to frequently-called departments or persons. 
step 
Reference 
1. Using the following tree structure, create the required mailboxes. 
Administrator’s 
Option 1 
Mailbox 
(Chain) Option 2 
Mailbox Option 3 
Mailbox 
I 1 1 
L -I 
Assign FCOS 15 to the administrator’s mailbox. Configure the other mailboxes as 
subordinate mailboxes in a tree configuration; if one of the options allows the user 
to dial an extension or dial by name, assign FCOS 8 to the mailbox. 
Sample subordinate mailboxes: Option 1 - Dial an extension or dial by name; 
Option 2 - Technical Support; Option 3 -Job Hotline 
-r 
( 
Y 3311 
:I? 331 1 
Dcckv.A