Lucent Technologies Amis Analog Networking Guide

							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-7 AMIS Analog Networking 
1
Feature Operation
The AMIS Analog  Networking  feature operates as follows: 
1. A loc al subsc riber either rec ords a new voic e mail messag e, forward s an 
existing  call answer or voice mail messag e, or retrieves a message saved  
in the sub sc rib er’s outg oing  mailb ox. 
2. When p romp ted  for the rec ip ient’s extension, the sub sc rib er enters one of 
the following, depending on the type of AMIS addressing administered on 
the system: 
nFor AMIS one-step  add ressing : Sub sc rib ers enter the AMIS and /or 
ad d ress p refix (if assig ned ), followed  b y the remote mailb ox ID 
(typ ic ally the extension) of the intended  rec ip ient, followed  b y the 
 key. 
NOTE:
Ad ministered  remote rec ip ients c an alternatively b e 
addressed by name (last-name-first). All recipients on remote 
systems ad ministered  for one-step  ad d ressing  may b e 
includ ed  in local sub scrib ers’ mailing  lists or p ersonal 
d irec tories as long  as they are sp ec ified  b y extension 
numb er. 
nFor AMIS two-step  ad d ressing: 
— When p rompted  for the rec ip ient’s extension, the sub sc rib er 
enters the AMIS and /or ad dress p refix (if one is assig ned ), 
followed  b y the full telephone numb er of the remote voic e 
mail system (an area c od e, or c ountry c od e p lus area c ode, 
may b e nec essary), followed  b y the   key. 
— The system p romp ts the sub sc rib er for the extension 
(mailb ox ID) of the intend ed  rec ipient on the remote system. 
The sub sc rib er then enters the ap p rop riate d ig its, followed 
b y the   key. 
nSub sc rib ers c an ad d  other loc al or remote add resses, then 
ap p rove the messag e for d elivery as d esc rib ed  in the 
q uic k-referenc e c ard  for their voic e mail system. 
NOTE:
Messag es d esig nated  as private will not be delivered. AMIS 
messag es desig nated  as 
priority will be delivered, but appear 
as reg ular messag es to the remote system. Sub sc rib ers may 
op tionally sp ec ify a time when they want the messag e 
d elivered ; if they d o, the loc al system d elivers the message to 
the AMIS transmission q ueue at the req uested  d elivery time, 
b ut the messag e may not b e transmitted  until the next 
ad ministered  outc alling  p eriod . 
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							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-8 AMIS Analog Networking 
1
3. At the first availab le transmission p eriod , the loc al system attemp ts to c all 
the remote voic e mail system as follows: 
— If the messag e arrives d uring an ac tive transmission p eriod , the 
system attemp ts to make the outc all immed iately. If the maximum 
numb er of simultaneous outc alling  resourc es is b usy, the system 
tries again in one minute. 
— If a p ort is availab le b ut the loc al system for some reason c annot 
d eliver the AMIS messag e, the system makes two more attemp ts to 
d eliver the AMIS messag e. The intervals at whic h the system tries 
to d eliver messag es are sp ec ified  b y the system ad ministrator. 
4. When the remote system answers the c all and  is read y to rec ord , the loc al 
voic e mail system p lays the messag e. The remote system delivers the 
rec ord ed  messag e to the ap p rop riate rec ip ient’s mailb ox. 
NOTE:
Bec ause AMIS analog  messag es are ac tually p layed  to the remote 
system and  not transmitted  d ig itally, the remote system takes one 
minute to rec ord  a one-minute messag e. If a message is sent to 
more than one sub sc rib er on the same remote system, it is p layed  to 
the remote system multip le times. 
5. After the messag e is d elivered  suc cessfully, the local voice mail system 
up d ates the outg oing  messag e status to 
delivered. If all d elivery attemp ts 
fail, the loc al system send s a new voic e mail messag e to the send er 
notifying  him or her that the messag e was und eliverab le. The messag e is 
saved  in the send er’s outg oing  mailbox so the subsc rib er c an attemp t to 
send  it ag ain if d esired . The head er in the outg oing  mailb ox c ontains a 
more d etailed  exp lanation of why the messag e was not d eliverab le. 
6. The remote rec ip ient retrieves the AMIS analog  message using  the same 
method  used for any other voic e mail or c all answer messag es they 
rec eive. The head er id entifies the messag e as an 
AMIS messag e (in 
two-step  add ressing  only) and  p rovid es the name (for ad ministered  
remote subsc rib ers only) or the telep hone numb er and  extension of the 
send er.  
						

							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-9 Message Delivery 
1
Message Delivery
Messag e Delivery is an op tional feature that p ermits subsc rib ers to send  
rec ord ed  messag es to any touc h-tone telep hone, anywhere in the world  
(inc lud ing  someone’s home), as long  as that telep hone numb er is in the rang e of 
allowab le numb ers d efined  b y the system ad ministrator. This feature is an 
extension of the AMIS Analog  Networking  feature and  is automatic ally availab le 
when the AMIS feature is ac tivated . 
After a sub sc rib er ad d resses a Messag e Delivery messag e, the loc al system 
p lac es the messag e in the outc alling queue for d elivery d uring  the interval(s) 
d efined  b y the system ad ministrator. The system makes a total of six attemp ts to 
d eliver the messag e. If the rec ip ient doesn’t answer b y the sixth attemp t, the 
system send s the send er a new voic e mail messag e informing  him or her that the 
message was undeliverable. The message is saved in the subscriber’s outgoing 
mailbox so it may be redelivered. 
When the system makes a Messag e Delivery call to the d esig nated  numb er and  
the p hone is answered , a rec ord ing  states that a messag e is waiting  and  that the 
intend ed rec ip ient should  p ress   to hear it. When the listener p resses  , the 
loc al system p lays the messag e. Rec ip ients may alternatively p ress     to 
d elete the messag e instead  of listening  to it (for examp le, if they alread y know 
what the messag e is ab out and  d o not wish to hear it). They may also p ress    
 to d elete the messag e after listening to it, althoug h the system automatic ally 
d eletes an ac c essed  messag e after the listener hang s up . 
The system ad ministrator can ind ivid ually ad minister any telep hone numb ers to 
whic h Messag e Delivery traffic  is heavy. This allows sub sc rib ers to use name 
ad d ressing  and  hear name voic ebac k (if the system administrator rec ord s a 
name for this rec ip ient). 
The system ad ministrator c an also ad minister a 
range of Messag e Delivery 
telep hone numb ers (for examp le, all loc al p hone numbers or an entire area 
c od e). In this c ase, ind ivid ual rec ip ients’ numb ers d o not need  to b e 
ad ministered  on the loc al voic e mail system. However, system ad ministrators 
should  take p rec autions when ad ministering  a rang e of numb ers to p revent 
unauthorized  long -d istanc e c alls and  to minimize exc essive p ort use (see the 
Se c u r i t y  section in Chap ter 2, Planning and  Desig n). 
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							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-10 Message Delivery 
1
Other c onsid erations related  to the Messag e Delivery feature inc lud e: 
nRec ip ients may b e ind ividually ad ministered  on the loc al system so 
sub sc rib ers c an ad d ress them b y name and  rec eive name voic eb ac k. 
However, any Messag e Delivery rec ip ient c an b e inc lud ed  in sub sc rib er’s 
mailing  lists and  personal d irec tories if the c omp lete telep hone numb er is 
used . 
nMessag es are played to the rec ip ient; if a rec ip ient is listening to a one 
minute messag e, an outc alling  p ort will b e busy for at least one minute. 
nIf a Messag e Delivery messag e is sent to a remote rec ipient and a 
non-Luc ent Tec hnolog ies voic e mail system or an answering  mac hine 
p ic ks up  the c all, the rec ip ient’s mac hine may rec ord  the message 
head er. (A remote Luc ent Tec hnolog ies voic e mail system d oes 
not rec ord  
the head er.) The remote mac hine is not ab le to rec ord the messag e b od y 
b ec ause it c annot p ress   to have the loc al system p lay out the 
messag e. However, from the header, rec ip ients will hear either the name 
or numb er of the p erson who sent the messag e when they next p ic k up  
their messag es. Meanwhile, the loc al system c ontinues trying  to d eliver 
the messag e (up  to a total of six attemp ts) bec ause it did  not d etec t a 
touc h-tone ind ic ating  the messag e was rec eived . 
Subscriber Features
To send a Messag e Delivery message, local sub scrib ers enter an ad d ress p refix 
(if one was assig ned ) to id entify the messag e as a Messag e Delivery messag e. 
They then enter the c omp lete telep hone numb er for the rec ip ient, followed  b y the 
 key. At this p oint, if the system ad ministrator has rec ord ed  a name for the 
rec ip ient, they should  hear the rec ip ient’s name voic ed  b ac k. If no name has 
b een rec ord ed , sub sc rib ers hear the d ig its voic ed  b ac k to c onfirm the telep hone 
numb er they just entered . 
Sub sc rib ers may also take ad vantag e of the following  voic e mail features for 
send ing  Messag e Delivery messag es. Refer to Ap pend ix C, Sub sc rib er 
Operation
, for examples of Messag e Delivery ad d ressing . This ap p end ix 
inc lud es a temp late letter that c an b e c ustomized  to introd uc e sub sc ribers to the 
feature. 
nAddress-by-Name: Local sub scrib ers can ad d ress Message Delivery 
messag es using  name ad dressing  
only for ad ministered  remote 
rec ip ients. 
nMailing  Lists: Loc al sub sc rib ers c an inc lud e any Messag e Delivery remote 
rec ip ients in their p ersonal mailing  lists. Ad ministered  remote rec ip ients 
c an b e inc lud ed  b y name or extension numb er; non-administered  remote 
rec ip ients c an b e inc lud ed  only by extension numb er. (See the following  
Typ es of Users sec tion for a d esc rip tion of remote rec ip ient typ es.) 
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							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-11 Message Delivery 
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nName Voic eb ac k: Loc al sub sc rib ers hear the name of ad ministered  
remote recipients they are addressing or looking up in a directory 
only if 
the system ad ministrator has voic ed -in the name for that remote rec ip ient. 
Otherwise, they hear the remote telep hone numb er. 
nNames-and -Numb ers Direc tory: Loc al sub sc rib ers c an look up  
ad ministered  remote rec ipients using  the loc al system’s 
names-and -numb ers d irec tory (    ). 
nPersonal Direc tory: Loc al sub sc rib ers c an assig n aliases to any remote 
Messag e Delivery rec ip ients. Ad ministered  remote rec ip ients c an b e 
inc lud ed  b y name or extension numb er; non-ad ministered  remote 
rec ip ients c an b e inc lud ed  only by extension numb er. 
Ty p e s  o f  U s e r s
Users of the Messag e Delivery feature are d ivid ed  into the following  g roups: 
nLoc al sub sc rib ers: Voic e mail users whose mailb oxes resid e on the loc al 
Luc ent Tec hnolog ies voic e mail system. Unless restric ted  throug h the 
Messag e Send ing  Restric tions feature, all loc al sub sc rib ers are c ap ab le of 
send ing  Messag e Delivery messag es. 
nRec ip ients: Those peop le who can rec eive Messag e Delivery messag es. 
Rec ip ients 
must have a touc h-tone telep hone. All Messag e Delivery 
rec ip ients c an b e add ressed  b y c omp lete telep hone numb er and  may b e 
inc lud ed  in loc al sub sc rib ers’ mailing  lists and  p ersonal d irec tories. 
Rec ip ients are further d ivid ed  as follows: 
—
Ad ministered rec ip ients: Those remote rec ip ients who have b een 
ad ministered  on the loc al voic e mail system. These rec ip ients c an 
b e ad d ressed  b y name and  their names, if rec ord ed , are voic ed  
b ac k to loc al sub sc rib ers. 
—
Non-administered recipients: Those remote rec ip ients who have not 
b een ad ministered  on the loc al voic e mail system. 
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							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-12 Message Delivery 
1
Feature Operation
The Messag e Delivery feature op erates as follows: 
1. A loc al subsc riber either rec ords a new voic e mail messag e, forward s an 
existing  call answer or voice mail messag e, or retrieves a message saved  
in the sub sc rib er’s outg oing  mailb ox. 
2. When p romp ted  for the rec ip ient’s extension, the sub sc rib er enters one of 
the following , dep end ing  on how Messag e Delivery rec ip ients have b een 
ad ministered  on the loc al system: 
— If the rec ipient’s numb er is in a valid  
rang e of ad ministered  
telep hone numb ers b ut the rec ip ient is not ind ivid ually 
ad ministered , the sub sc rib er typ ic ally enters an ad d ress p refix (if 
one was assig ned ), followed  b y the full telep hone numb er of the 
rec ip ient (a c ountry c od e and /or area c od e may b e nec essary), 
followed  b y the   key. 
— If the rec ipient is ind ivid ually ad ministered , the sub sc rib er typ ic ally 
enters an ad d ress p refix (if one was assig ned ), followed  b y as 
muc h of the rec ip ient’s telep hone number as is need ed  for a uniq ue 
ad d ress, followed  b y the   key. Ad ministered  rec ip ients may 
alternatively b e ad d ressed  b y name (last-name-first). 
3. Sub sc rib ers c an ad d  other loc al or remote add resses, then ap p rove the 
message for delivery as described in the quick-reference card for their 
voic e mail system. 
NOTE:
Messag es d esig nated  as private will not be delivered. Messages 
designated as 
priority will be delivered, but appear as regular 
messag es to the rec ip ient. Sub sc rib ers may op tionally sp ec ify a time 
when they want the messag e delivered ; if they d o, the system 
d elivers the messag e to the outc alling  transmission q ueue at the 
req uested  d elivery time, b ut the messag e may not b e transmitted  
until the next ad ministered  outc alling  p eriod . 
4. At the first availab le transmission p eriod , the system attemp ts to d eliver 
the Messag e Delivery messag e as follows: 
— If the messag e arrives d uring an ac tive transmission p eriod , the 
system attemp ts to make the outc all immed iately. If the maximum 
numb er of simultaneous outc alling  resourc es is b usy, the system 
tries again in one minute. 
— If an outc alling  p ort is availab le b ut the loc al system c annot d eliver 
the messag e (no one p ressed    ), the system makes five more 
attemp ts to deliver the messag e. The intervals at whic h the system 
tries to d eliver messag es are sp ecified  b y the system ad ministrator. 
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							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-13 Message Delivery 
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5. When the system makes a Messag e Delivery call to the d esig nated  
numb er and  the p hone is answered , a rec ord ing  states that a messag e is 
waiting  and  that the intend ed  rec ipient should  p ress   to hear it. (If a 
non-Luc ent Tec hnolog ies system or answering mac hine answers the c all, 
it may rec ord  this p art of the messag e, inc lud ing  the name or telep hone 
numb er of the send er.) 
6. Listeners may take one of the following  ac tions: 
— Listeners c an p ress    to hear the messag e. Afterward s, they may 
p ress     to d elete the messag e or simp ly hang  up  (in the latter 
c ase, the system will d elete the messag e for them). 
— Listeners may p ress     to d elete the messag e without listening  
to it (for examp le, if they alread y know what the message is ab out 
and  d o not wish to hear it). Pressing      ensures the system will 
not c all them ag ain with this same messag e. 
7. After the messag e is d elivered  suc cessfully, the local voice mail system 
up d ates the outg oing  messag e status to 
delivered. If all d elivery attemp ts 
fail, the loc al system send s a new voic e mail messag e to the send er 
notifying  him or her that the messag e was und eliverab le. The messag e is 
saved  in the send er’s outg oing  mailbox so the subsc rib er c an attemp t to 
send  it ag ain if d esired . The head er in the outg oing  mailb ox c ontains a 
more d etailed  exp lanation of why the messag e was not d eliverab le. 
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							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-14 Feature Enhancements by Release 
1
Feature Enhancements by Release
The AMIS Analog  Networking  and  Messag e Delivery features have b een 
enhanc ed  sinc e their initial introd uc tion for various Luc ent Tec hnolog ies voic e 
messag ing  software releases. These enhanc ements are summarized  in this 
sec tion. 
AUDIX System Enhancements
The AMIS Analog  Networking  and  Messag e Delivery features have b een 
enhanc ed  sinc e the initial AUDIX R1V6 software release as follows. Any 
enhanc ements made for a g iven release are c arried  forward  to later releases. 
nR1 V7 — The send  to non-ad ministered  rec ip ients (y/n)? field  moved from 
the system:appearance
 form in AUDIX R1V6 software to the 
system:translation:machine:audix/amis/call
 d elivery form in 
the R1V7 7:1 software release to make feature ad ministration more 
flexib le. 
nR1 V7  7 : 2 — Several enhanc ements were mad e to the AMIS Analog  
Networking  feature in the 7:2 software release. These c hang es, 
summarized  b elow, are fully d oc umented  in the 
A U D I X R1 V7  I ss u e  7 : 1  t o  
7:2 Chang e Desc rip tion,
 585-306-402. 
— A c ountry c ode of “ 0”  was ad d ed  to allow the AUDIX system to 
work in a mixed -vend or environment over p rivate networks in any 
country. 
— Any messag es remaining in the outc alling  q ueue after an initial 
transmission are transmitted  within 2 minutes after the first nine are 
sent. 
— Enhanc ed pre-ad ministered  mac hine p roc essing  imp roved  the 
p erformanc e of the Rep ly to Send er and  name voic eb ac k features. 
— Ad d itional ad ministration log entries and  imp roved  error messag es 
were ad d ed  to b enefit sub sc rib ers and  system ad ministrators. 
nR1 V8 — Multip le c allb ac k numb ers were ad d ed  to allow more flexib le 
AMIS op eration in mixed  p ub lic /p rivate networks. Up  to five c allb ac k 
numb ers c an be spec ified on the system:translation:machine: 
analog network
 form. Callb ac k numb ers are assigned  to remote 
mac hines using  the 
system:translation:machine:audix/amis/call delivery
 
form, and may be displayed on the list:machine
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							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-15 Feature Enhancements by Release 
1
DEFINITY AUDIX System Enhancements
The AMIS Analog  Networking  and  Messag e Delivery features have b een 
enhanc ed  sinc e the initial DEFINITY AUDIX R1.0 software release as follows. Any 
enhanc ements made for a g iven release are c arried  forward  to later releases. 
nR2 . 0 — Several enhanc ements were made to the AMIS Analog 
Networking  feature in the R2.0 software release. These c hang es, 
summarized  b elow, are fully d oc umented  in the 
DEFINITY AUDIX Release 
1.0 to 2.0 Chang e Desc rip tion,
 585-300-401. 
— DEFINITY AUDIX R2.0 systems no long er need  to be reb ooted  to 
ac tivate AMIS analog  networking  feature p arameters (as was 
req uired for R1.0 systems). In R2.0 software, aud its c an b e run to 
ac tivate AMIS analog  networking  or messag e d elivery 
ad ministration c hang es. 
— The same improvements made for the AUDIX R1V7 7:2 software 
load  were also mad e in DEFINITY AUDIX R2.0 software (see the 
p revious AUDIX System Enhanc ements sec tion for a summary). 
nR3 . 0 — Multiple c allb ack numb ers were ad d ed to allow more flexib le 
AMIS op eration in mixed  p ub lic /p rivate networks. Up  to five c allb ac k 
numb ers c an be spec ified on the System-Parameters Analog -Network 
sc reen. Callb ac k numb ers are assig ned  to remote mac hines using  the 
Mac hine sc reen, and  may b e d isp layed  using  the List Mac hines sc reen. 
Intuity System Enhancements
The AMIS Analog  Networking  and  Messag e Delivery features on the Intuity R1.0 
system have the same feature set as the DEFINITY AUDIX R2.0 software release. 
The AMIS Analog  Networking  and  Messag e Delivery features on the Intuity R2.0 
system have the same feature set as the DEFINITY AUDIX R3.1 software release. 
For a c omp lete d esc rip tion of the AMIS Analog  Networking  feature, searc h for 
AMIS analog  networking  in your Intuity d oc umentation.  
						

							AMIS Analog Networking  585-300-512  Issue 7
May 1999
Overview 
1-16 Feature Enhancements by Release 
1